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Hotel Madrid Gran Via by Melia

Traveler (446)
360
Panoramas (28)
Room & Suite (282)

About

#245 of 458 hotels in Madrid
Location
Cleanliness
Service
Value
Modern Commercial Hotel in classic historic building, located in city center, near metro station.
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Property amenities
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Hotel links
Visit hotel website
Special Offer:EXCLUSIVE REWARDS
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
825Restaurantswithin 0.3 miles
194Attractionswithin 0.3 miles
1,576Reviews
23Q+A
44Room tips
Traveler rating
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  • 51
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Popular mentions
Quite positive, especially the breakfast, cleaness as well as staff availability and kindness. Moreover, the venue is ideal, making this hotel a very good choice for trips in Madrid center, whether it is for business or leisure.
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Review collected in partnership with Meliá Hotels International
Hotel's Favorite
Excellent service, very good location, professional service, excellent breakfast , nice and clean.Close to the most important areas, close to Metro, and entertainment areas and restaurant. I will recommend this hotel to my friends and family. every time I come there is an
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Review collected in partnership with Meliá Hotels International
Response from Dpto_Gex, Director de Relaciones con Clientes at Hotel Madrid Gran Via by Melia
Responded Oct 22, 2018
Dear ritac25us, Thank you very much for your kind review! We highlight appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor because we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. All our team hopes to get an opportunity to welcome you here again soon! Victoria González Guest Experience Manager - Hotel Madrid Gran Vía
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Very expensive for a mini and loud room (elevators noise) light an noise coming from space between doors and floor... Long checkin Time... Room to be paid in advance. Breakfast quite good. Hotel is very well located.
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Review collected in partnership with Meliá Hotels International
Response from Dpto_Gex, Guest Relations Manager at Hotel Madrid Gran Via by Melia
Responded 2 weeks ago
Dear Andreas P, Thank you for reporting us your experience after your last stay with us. We are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused. Do not hesitate that every single comment will be carefully analyzed, following our continuous improvement plan. If you decide to give us a second chance, please let me inform you that our Reception team is at your disposal to solve anything you may need or to allocated having in consideration your rest preferences, among the kind of room booked. I could check that during this visit you choose a Single Room. We will be very happy to assist you if you have any doubt about the type of rooms we have. We remain at your disposal and we hope to welcome you and provide you our best service. So I would like to kindly ask you to inform me about your reservation, so I can pamper your stay. Yours sincerely, Victoria González Guest Experience Manager Hotel Madrid Gran Vía
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The hotel location. Is amazing and the staff are very friendly and helpful,rooms are clean and comfortable.The only problem the noise in the morning while pushing the trolleys to clean the rooms. I will definitely recommend the hotel is really nice location and it is close to
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Review collected in partnership with Meliá Hotels International
Response from Dpto_Gex, Guest Relations Manager at Hotel Madrid Gran Via by Melia
Responded May 6, 2019
Dear Quest60194545125, On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding your last stay at our establishment. Our team really appreciate to hear that your expectations were met with our services and facilities and that you enjoyed and we are very happy to know that you have enjoyed your stay with us. We will continue working in order to provide our guest with the best experiences in Madrid. Our appreciation again for sharing your experience and we look forward to serving you in the future. Yours sincerely, Victoria González Guest Experience Manager Hotel Madrid Gran Vía
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+1
Pros: Location is walking distance to almost all the landmarks. Staff was really friendly at the time of our check-in. Good interior at reception area. Good street view from breakfast room. Cons: Room is very small. Hot water is not working. Bathub design is very dangerous -
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Response from Dpto_Gex, Guest Relations Manager at Hotel Madrid Gran Via by Melia
Responded Apr 25, 2019
Dear UmmYaseen, We highlight appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor because we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. And, of course, we also take into account your suggestions in order to improve our service. This community is a very useful tool not only for travelers but also for us, we can detect the areas in which we have to focus our effort to improve our services. We sincerely hope that we have the chance to welcome you again very soon. Yours sincerely, Victoria González Guest Experience Manager Hotel Madrid Gran Vía
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PRICE RANGE
$94 - $710 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp gran via hotel madridtryp hotel gran viatryp hotel madrid
LOCATION
SpainCommunity of MadridMadridGran ViaSolCentro
NUMBER OF ROOMS
175
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