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Gran Melia Palacio de Los Duques

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#3 of 444 Hotels in Madrid
Certificate of Excellence
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Gran Melia Palacio de Los Duques
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206 Reviews from our TripAdvisor Community

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Showing 89: English reviews
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Newcastle upon Tyne
Reviewed 2 days ago NEW

Enjoyed four fantastic nights at this hotel. Check-in was enjoyable with Mario and upgraded to RedLevel service - a decision we did no regret. Enjoyed the deluxe suite and superb bathroom facilities with toileteries by Clarins. Bed was very comfortable and the room was extremely clean and quiet. Breakfast was of high quality and with a good choice. The RedLevel...

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Helpful?
Thank Kevin C
Tanvald, Czech Republic
Reviewed 5 days ago NEW

Cleanliness, higt-quality bed incl. other equipment are corresponding to the hotel category. But what makes this hotel even better are the concierge staff. Also the front desk staff is very friendly but check in takes a lot of time. The personal documents are hand described instead of to be scaned and processed later (if allowed in Spain). Just miss the...

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Thank goldec
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear eissa4444, Greetings from Gran Meliá Palacio de los Duques! First of all we would like to thank you for choosing our “little palace” during your visit to Madrid, as well as for sharing your experience through TripAdvisor with others travelers. We feel happy to know that you have enjoyed your stay, and that the staff of our concierge have...

Reviewed 1 week ago via mobile

We arrived for a long weekend for our mini moon - the hotel is beautiful! The room wasn't huge but comfortable and the bathrooms are amazing the showers are powerful! They left us a bottle and chocolate covered strawberries for wine we came back on our first night which was a lovely touch. We had their Sunday afternoon tapas which...

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Helpful?
Thank llj0210
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear llj0210, ¡Greetings from the Gran Meliá Palacio de los Duques! First of all, we would like to thank you for choosing our hotel during your visit to Madrid, as well as for sharing your comments through TripAdvisor. It is a pleasure to know you have enjoyed your stay and that we made you feel special with these little details...

Edinburgh, United Kingdom
Reviewed 1 week ago via mobile

Well deserved LHW status. We stayed for 5 nights in Suite Villa Medicci which was beautiful, everything is very fresh and well appointed. Clarins toiletries. Not much of a view from this room but we were out most of the time so not bothered. Red Level service was excellent and a nice bonus to have breakfast and all day tapas...

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Helpful?
Thank Virginia K
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Virginia K, Greetings from the Gran Meliá Palacio de los Duques! We would like to thank you for spending your time giving us your feedback through Tripadvisor and sharing your opinion with others. It's a pleasure to read these lovely impressions which help us to improve every day and encourage us to continue working with passion to offer our...

Chicago, Illinois
Reviewed 1 week ago

The Gran Melia Palacio de Los Duques is absolutely fantastic in every way! You can't get a better location in Madrid- centrally located and easy to walk to so many sites, squares, cafes, restaurants and bars! Also very close to a metro stop so you can easily access the entire city! The hotel itself is very elegant, chic and clean....

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Thank Justyna C
SandraHColoma, Director de Relaciones Públicas at Gran Melia Palacio de Los Duques, responded to this review

Dear Justyna C, Greetings from the Gran Meliá Palacio de los Duques! At first place, we would like to thank you for the time employed into sharing your impressions through TripAdvisor regarding your stay at Gran Meliá Palacio de los Duques, as they are highly appreciated and of great value for us. It is the greatest reward to our daily...

London, United Kingdom
Reviewed 1 week ago

The hotel was really well located close to the Palace. Its garden provides a retreat from the hustle and bustle and the rooftop pool and jacuzzi was great for sunsets and rooftop views. The rooms were spacious, comfortable and very clean and all the staff were very friendly. We had a fabulous stay can't recommend it highly enough

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Thank 59howard
SandraHColoma, Director de Relaciones Públicas at Gran Melia Palacio de Los Duques, responded to this review

Dear 59howard, Greetings from the Gran Meliá Palacio de los Duques! We would like to thank you for spending your time giving us your feedback through Tripadvisor and sharing your opinion with other travelers. It is the greatest reward to our daily work, to read that you have enjoyed your stay, from our facilities to our staff. All the team...

Reviewed 2 weeks ago via mobile

Our family of four (two teenagers) had a great stay at this hotel. Great location - in the heart of Old Madrid. Friendly helpful staff. Fantastic breakfast. Lovely elegant spacious high ceilinged room: lovely bathroom. Lovely garden and roof terrace with amazing views. Will return and would definitely recommend

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Helpful?
Thank Rae317
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all, allow me to thank you for your time, charming words and recommendation to all travelers on TripAdvisor. We are happy to hear that you and your family have enjoyed your stay in our luxurious hotel, it was a real pleasure to have you among us. With this great ambience, unbeatable location and the special attention...

Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago

Great location, close to downtown and some tourist places. very clean. I like the staff as they were friendly and helpful. special lounge and reception for red level guest which I see a unique idea. nice service.

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Thank eissa4444
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greeting from the hotel Gran Melia Palacio de los Duques! We appreciate greatly your time and review shared with us and other travelers on TripAdvisor. Our hotel is located in the town center, close to most of the tourist attractions, our staff is well prepared and always at your disposal for anything you may need. We work daily...

Broussard, Louisiana, United States
Reviewed 2 weeks ago

This hotel is first class. Great location makes walking very easy to most of the top spots in Madrid. The rooftop provides a stunning view of the city. There is also a nice courtyard. The Concierge service is outstanding and the greetings by the bellmen was always with smiling, friendly faces. The only negative was that the service in the...

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Helpful?
Thank Terry D
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Terry D, Greetings from Madrid! We want to thank you for choosing us during your visit to Madrid and for sharing your precious opinion of our hotel, which help us to achieve the total satisfaction of our guests. It's nice to know that you have enjoyed the location of our "little palace" , the perfect one for visiting the...

London, United Kingdom
Reviewed 3 weeks ago

Just spent some five days at the hotel. Excellent location a few minutes walk to the Teatro Real and the Royal Palace and some three stops on the nearby metro to the Retiro/Prado area. Our room overlooked the courtyard garden and had probably the most comfortable hotel bed ever with pillows to match though I never quite fathomed out the...

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Thank Llm1648
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Llm1648, Greetings from the Gran Meliá Palacio de los Duques! We would like to thank you for spending your time giving us your feedback through Tripadvisor and sharing your opinion with other travelers. We feel thrilled because of such amazing comments regarding our staff, with special mentions to our City Expert Concierge because all the staff works daily in...

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Gran Melia Palacio de los Duques is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World. ... more   less 

Additional Information about Gran Melia Palacio de Los Duques

Address: Cuesta Santo Domingo 5, 28013 Madrid, Spain (Formerly Tryp Madrid Ambassador)
Location: Spain > Community of Madrid > Madrid > Centro
Price Range: $314 - $697 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Los Duques 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Tryp Hotel Madrid
Hotel Style:
#1 Spa Hotel in Madrid
#3 Luxury Hotel in Madrid
#61 Family Hotel in Madrid
#72 Business Hotel in Madrid
#91 Romantic Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Gran Melia Palacio de Los Duques staff and other travelers.
11 questions
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Questions? Get answers from Gran Melia Palacio de Los Duques staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If your budget can stretch to it - upgrade to the RedLevel service”
530KevinC, 2 days ago | Read review
“Avoid the room No. 123. There is no place to take shower standing up.”
goldec, 5 days ago | Read review
“Upgrade to a room overlooking the courtyard garden”
Llm1648, 3 weeks ago | Read review
“Think all rooms are well appointed and quiet. Lifts always seemed available.”
Sue777_12, 4 weeks ago | Read review
“There are a large number of rooms overlooking the big private courtyard. These are really quiet.”
I3983PImarkh, Mar 18, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question