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Gran Melia Palacio de Los Duques

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#150 of 448 Hotels in Madrid
Certificate of Excellence
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Gran Melia Palacio de Los Duques
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39 Reviews from our TripAdvisor Community

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Showing 12: English reviews
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at this hotel for my hen party, (6 ladies) it is an exceptional hotel which catered for all our needs and more. The staff are amazing and Marco went out of his way to ensure we were enjoying our stay as all the staff did. Complimentary water whilst on the rooftop was welcomed as were the other complimentary... More 

Helpful?
Thank Tracy C
Charleston, WV
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best hotels my wife and I have ever stayed. Wonderful welcoming staff, great completely new room, fabulous red level service, great food. Madrid in general and this hotel specifically have far exceeded anything we could imagine. We have stayed at Ritz Paris, Hotel de Russie Rome, Berkeley in London and this place is their equal... More 

Helpful?
Thank William D
Management response:

Dear Client, Thank you for taking the time to share your positive experience with our TripAdvisor readers. Your comments are highly appreciated and will motivate us to continue with our efforts to achieve continues improvement and outstanding service. Since the renovation and reopening of this beautiful and admirable Melia hotel, we had the pleasure to offer luxury and splendor to... More 

Clovis, California
1 review
5 of 5 stars Reviewed 1 week ago

The hotel and staff far exceeded my expectations. The hotel is newly renovated and completely updated with fabulous art and 1st class décor. The roof top deck with hot tub and Jacuzzi had the best views of any I found in Madrid. The entire staff was amazing and the special touch of greeting everyone with their hand over their heart... More 

Helpful?
Thank marlawarnermiller
Management response:

Dear guest, Thank you very much for posting a five star review regarding your recent experience at Gran Meliá Palacio de los Duques as well as for sharing your lovely feedback on Tripadvisor. We are pleased to know that you enjoyed our Hotel and our services and you were impressed by our customer service. We love to make guests feel... More 

edinburgh
Level Contributor
120 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here for three days in September Friday to Sunday. I arrived early but did not have to wait for my room and was given my key straight away. I had booked a classic room and told I was upgraded. The room was beautiful with beautiful Velasquez fabric prints behind the bed and it's one of... More 

Helpful?
Thank spaggia
Management response:

Dear guest, Greetings from Gran Meliá Palacio de los Duques! First of all I would like to thank you for choosing our Hotel during your recent trip to Madrid as well as for sharing your impression and experience on Tripadvisor. We are delighted to know that you enjoyed a memorable experience and you really liked the room with our Velazquez´s... More 

Brooklyn, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow. What a fantastic hotel. Newly opened, this hotel defines class, customer service, excellence and beauty. One of the best hotels I have stayed at in a while. The property itself is absolutely spotless, gorgeous, exquisite. The staff is unbelievably well trained. They will go above and beyond many times a day to give you a STAND OUT service. The... More 

Helpful?
1 Thank sparrrkle
Management response:

Dear guest, Greetings from Gran Meliá Palacio de los Duques! Thank you very much for sharing such a lovely feedback regarding your recent stay with us. You left us speechless with your nice compliments and your great review about us! We are so delighted to read your wonderful comments and to know that you have enjoyed a fantastic experience and... More 

St. Croix
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Walking distance to the Palace and many other prime locations. Amazing roof top pool, hot tub, views and bar! Newly renovated, everything is in great shape and the staff could not be nicer. They truly make the stay an experience.

Helpful?
1 Thank BeerPig
Management response:

Dear Client, Greetings from the hotel Gran Melia Palacio de los Duques! Thank you for taking the time to share your lovely review on Trip Advisor! We are really glad to hear you have enjoyed our location in the heart of Madrid and appreciated our effort to create a luxurious and comfortable place opened to offer only the best of... More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We decided to go to Madrid for an extended weekend, and we could not have picked a better hotel! The staff is kind and attentive, and rooms are spacious and beautiful! Really nice breakfasts (great fresh juices that they make freshly for you - I loved the antioxidant one!). But the best part of the hotel is the rooftop with... More 

Helpful?
Thank natm111
Management response:

Dear guest, Thank you for having chosen the Gran Meliá Palacio de los Duques during your trip to Madrid as well as for posting a glowing review regarding your experience amongst us. We are delighted to know that you had a memorable time and you found our amazing rooftop the perfect place to relax and enjoy the city view. We... More 

London
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 19, 2016

If asked to scribe the Gran Melia Palacio De Los Duques Madrid in two words, I would opt for the so what oxymoronic phase 'Spanish Haven' We were greeted by staff who at once made us feel welcome and addressed us by our good names which showed the height of professionalism. The hotel is designed with a crisp, stylish aesthetic... More 

Helpful?
1 Thank Sanaya N
Management response:

Dear guest, Greetings from Gran Meliá Palacio de los Duques! Thank you very much for your charming review of your stay at our Hotel during your visit to Madrid. We really enjoyed reading your wonderful and kind words addressed to our staff, we thank you for your compliments, as it looks that our team were beyond your expectations to provide... More 

1 review
5 of 5 stars Reviewed August 14, 2016 via mobile

Excellent -clean , comfortable . The staff treats you like royalty . Carlos the bartender is amazing , he is so friendly , professional he knows you by name . This the hotel to stay at. Your room is cleaned twice a day. Don't forget to see the pool on the roof 7th floor , it is nice during the... More 

Helpful?
Thank Rebecca R
Management response:

Dear Client, Thank you for your kind words and particularly for praising efforts of our colleague Carlos the bartender. We put all our efforts in making each of our guests feel at home by personalizing your experience every step of the way. At the same time we pay attention to details and try to create a relaxing and unique atmosphere.... More 

london
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 24, 2016

We stayed in the Gran Melia Palacio de Los Duques for a week just a month or less after it opened. - there was still some work going on but not in the pubilic areas except the garden which was partly open. Its a modern beautiful interesting light and elegant hotel. There are many great points. The rooftop is spectacular... More 

Helpful?
Thank NBL888
Management response:

Dear Client, Thank you very much for taking your precious time to share your thoughts and experience on TripAdvisor following your recent stay with us. Be assured that your comments will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. As you have mentioned, we offer luxury experience, helpful personnel, great location and remain... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Gran Melia Palacio de los Duques is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World. ... more   less 

Additional Information about Gran Melia Palacio de Los Duques

Address: Cuesta Santo Domingo 5, 28013 Madrid, Spain (Formerly Tryp Madrid Ambassador)
Location: Spain > Community of Madrid > Madrid > Centro
Price Range: $300 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Los Duques 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Tryp Hotel Madrid
Hotel Style:
#9 Spa Hotel in Madrid
#61 Family Hotel in Madrid
#72 Business Hotel in Madrid
#92 Romantic Hotel in Madrid
#101 Luxury Hotel in Madrid
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