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2/5/2018 2/6/2018
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    AC Hotel Carlton Madrid

    Paseo Delicias 26, 28045 Madrid, Spain
    +1 844-631-0595
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    2/5/2018 2/6/2018
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    $113
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    Traveler (398)
    Room & Suite (155)
    Dining (15)
    Overview
    • Excellent28%
    • Very good52%
    • Average16%
    • Poor3%
    • Terrible1%
    Travelers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
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    Rooms
    Feb 5Feb 6
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    1 room, 2 adults, 0 children
    Standard Room

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    Write a ReviewReviews (1,325)
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    1 - 5 of 800 reviews

    Reviewed 6 days ago via mobile

    We booked 4 single rooms for 4 nights and one of them was so tiny that the person that stayed in the room could open the arms! The closed was also so tiny that the clothes could even stay straight!! Terrible service this is NOT...More

    Thank Patricia F
    Response from HotelACCarlton, Departamento de recepción at AC Hotel Carlton MadridResponded 5 days ago

    Dear appreciated guest, We would like to thank you for your comments. You had booked three double rooms for single use, one twin and one single and we gave you that. As you know we have FITUR congress this week, but even we were fully...More

    Reviewed 1 week ago

    A really nice no fuss no nonsense hotel, very clean ,very warm and friendly staff, rooms were a decent size for a city hotel with large comfortable beds . The bathroom was very bright and clean with everything you could need, but one small moan,...More

    1  Thank T7397URdave
    Reviewed 2 weeks ago via mobile

    The customer service was great. Very helpful with all of our needs. It’s a comfortable hotel for the price. Great location for the museums and park. Not the best location if you want to be in the middle of the chaos or shopping, but easily...More

    Thank LNHOOT
    Reviewed 3 weeks ago

    Typical capital city type of place. Service was adequate, but no longer friendly and charming as in smaller cities. Rooms were spacious with modern bathroom amenities. We did not keep the rental car here since parking is not easy or inexpensive. Public transportation and taxi...More

    Thank WPLandry
    Reviewed December 11, 2017

    My boyfriend and I stayed here for one night on the last leg of our Spain trip. We were not crazy about the location of the hotel and felt a little uneasy. The front desk staff were just ok, nothing special. We were upgraded to...More

    Thank DBeth
    Response from HotelACCarlton, Front Desk Manager at AC Hotel Carlton MadridResponded December 14, 2017

    Dear appreciatted guest, First of all we would like to thank you for the comments that will help us to improve.We are very sorry about your bad impression. We made an up grade to a bigger room and we try our best as you have...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    Details
    • Price range
    • $98 - $185 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #109 Luxury Hotel in Madrid
    • #122 Business Hotel in Madrid
    • #122 Romantic Hotel in Madrid
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 112
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Marriott, Orbitz, Agoda, Travelocity, Priceline, Evoline ltd, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your AC Hotel Carlton Madrid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Community of Madrid >
    • Madrid
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    Traveler (398)
    Room & Suite (155)
    Dining (15)
    Pool & Beach (1)
    Hotel & Grounds (198)
    Bathroom (59)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Maria Elena C
    January 10, 2018|
    Answer
    Response from Jim S | Reviewed this property |
    Yes, it has an elevator. I believe there are two.
    1
    Vote
    Maria Elena C
    January 7, 2018|
    AnswerShow all 4 answers
    Response from DBeth | Reviewed this property |
    Far walk. We did not like the location at all.
    0
    Votes
    gmmt16
    November 24, 2017|
    AnswerShow all 4 answers
    Response from allabouthappiness | Reviewed this property |
    Hello, According to the paperwork I have for my last reservation, the hotel’s email address is accarltonmadrid@ac-hotels dot come (Somehow TripAdvisor won’t allow me to post full email address) Hope this helps!
    0
    Votes
    Room Tips
    "I think the corner rooms are larger."
    Read review
    "get a room that is on the side street if possible."
    Read review
    "Higher level to avoid street noise."
    Read review
    "Make sure to ask for a fridge if the room doesn't come with it- this saved us quite a lot of money."
    Read review
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