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AC Hotel Carlton Madrid

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AC Hotel Carlton Madrid
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1,076 Reviews from our TripAdvisor Community

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Showing 672: English reviews
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

If you are coming from or going to Madrid by the train, this is very convenient. Nice room a little small but it is Spain. Bed was ok not great. Front desk was helpful and Breakfast Buffet was excellent! Housekeeping needs new management, our room was never the same 2 days in a row. Forgot something everyday, like soap, face... More 

Helpful?
Thank harchuck
Providence, Rhode Island
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff was very friendly, but I did not have a comfortable stay. I was here on business and I travel with a lot of bags. Yes, there technically is parking HOWEVER it is a couple of blocks from the hotel. The main entrance has stairs, and if you need help, you have to go in and ask them to... More 

Helpful?
Thank Kelley_Kiki
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear Guest, First of all I would like to apologize for the inconveniences caused during your stay. The hotel does not have a parking, we have a fixed rate with a parking on the parallel street, however, we have one loading and unloading area in the hotel to leave your luggage. I apologize for the inconveniences. We also have another... More 

Dubai
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is very near to Atocha train station. Friendly staff. Nice sound proof rooms. Prado museum is 1km away from the hotel. Metro stations and super markets are near by. Good hotel for couples. Reina sofia is very near. Supermarkets are nearby. I love this hotel. If I come to Madrid I will return to this hotel. Enjoyed our stay... More 

Helpful?
Thank SMKUMAAR
Modesto, California
Level Contributor
129 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We only had 14 hours here, wish it had been longer. The location is ideal for those traveling from Atocha Station, a walk of less than 10 minutes. Atocha Station is two stations, one for long distance trains, the other for local trains including the one to the airport. The local station is tricky to get to from the hotel--you... More 

Helpful?
1 Thank John M
carlton01, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear valued guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Carlton Madrid. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology . We have... More 

Sydney, Australia
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Usually I wouldn't give five stars unless a hotel was what I would call perfection but in this case I can overlook certain aspects because the good is just that extra mile! The reception staff are friendly and speak English well which is a big help! The hotel has that older look but the inside is well maintained and our... More 

Helpful?
Thank Bell_Bob
carlton01, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear valued guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Carlton Madrid. We have shared your feedback with the appropriate hotel team in order to check the noise of machines and to ensure that this was an isolated issue that is corrected moving forward. Thank... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here on two separate occasions separated by a side trip. The first stay was not good. Despite my Marriott Gold status we were treated poorly. The front desk staff was horrible and the person who checked us in was simply rude and arrogant. She seemed to be annoyed by every question. The room was small and not very... More 

Helpful?
1 Thank rtg933
carlton01, Manager at AC Hotel Carlton Madrid, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. I am really sorry for the problems you had experienced during your saty at our hotel, if you would had communicated the inconveniences we could have offered a change to another type of room. We have different type of rooms with different distributions... More 

Nyc
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel fits your needs and is a great place to stay. It is not a luxurious hotel, but it will do the job. When you walk in you are greeted by extremely kind and efficient front desk people. In the entrance, there is a small lounge area along with a bar. Then you reach the two tiny elevators. When... More 

Helpful?
Thank Carolina G
St. Petersburg, Florida
Level Contributor
1,357 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I know that Marriott has tried to position this as a hip/budget hotel. The room was tiny, the drapes were torn and didn't block the light and the wifi was slow and unreliable. The front desk staff wasn't helpful when I went to see them about these things. And as a Gold Elite member, they put me in the lowest... More 

Helpful?
Thank Les L
carlton01, General Manager at AC Hotel Carlton Madrid, responded to this review

Dear Guest, First of all I would like to apologize for the inconveniences caused during your saty at our hotel. I apologize for the inconveniences with the room and the WIFI. I am sorry at the front desk they didn't give you a correct solution to this problem. We appreciate all our guests, and we try to satisfy all of... More 

Columbus, Wisconsin
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for the second part of our Madrid trip as it was close to Atocha train station where we'd be catching the express bus to the airport. It's also close to the Reina Sophia art museum and good cafes and restaurants. This is a modern sleek hotel - not much old-world feel. Nice big room and bathroom. Friendly... More 

Helpful?
Thank Mimibelle
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The AC Hotel Carlton Madrid is not in the most central part of Madrid. Yet, it's a quick walk from the Prado, Buen Retiro Park, and the train station--three must-see points in Madrid. The staff are all extremely friendly and helpful--one of the facets that add to the hotel's comforting atmosphere. The lobby is a bit dated with stuffy carpet,... More 

Helpful?
Thank Jason A
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about AC Hotel Carlton Madrid

Address: Paseo De Las Delicias 26, 28045 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $77 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Carlton Madrid 4*
Number of rooms: 112
Reservation Options:
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Hotel Style:
#98 Luxury Hotel in Madrid
#106 Family Hotel in Madrid
#123 Business Hotel in Madrid
#123 Romantic Hotel in Madrid
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