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AC Hotel Carlton Madrid

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AC Hotel Carlton Madrid
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1,160 Reviews from our TripAdvisor Community

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Showing 721: English reviews
Reviewed yesterday NEWvia mobile

Stayed in this property for three nights. The room was small but the huge balcony and amazing bathroom compensated for it. The breakfast was decent. The housekeeping of the hotel was superb and the bed and pillows comfortable. The location of the hotel was good and we had a nice comfortable stay.

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Helpful?
Thank Ranjana T
Brockton, Massachusetts
Reviewed 2 days ago NEW

This was the second time I stayed at the AC Carlton in Madrid. It is a four-star hotel that is very comfortable and NEAR the Atocha train station. I had originally booked a standard room. But when we arrived at 11:00 A.M., before check-in time, we were upgraded for FREE to a suite! We had a separate living room/office area...

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Thank JAO738
Dallas, Texas
Reviewed 2 days ago NEW

Based on reviews and photos we chose this hotel due to adjacently to train Station and Metro Lines. Marriott website did a great job on photos. Every AC Brand hotel we've stayed in have had a modern look and feel. This hotel is tired, old, had cramped corridors, old decor, doors to room was less then 30 inches wide. Toilet...

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Helpful?
Thank aktexas01
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. If you would have notified front desk staff the noise problems we would have offered you a different room, we have interior rooms more quiet. We have different type of rooms with different types of bathrooms. I am sorry about your opinion regarding...

Reviewed 4 days ago NEWvia mobile

Cozy & clean room Front disk (Mar) service was excellent & very friendly The hotel is very close to city center (approx 5€) by taxi also very close to main train station if you are planning to travel to another city by train.

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Helpful?
Thank Ata E
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear guest, We would like to thank you for your comments and we hope to see you in your next visit to Madrid. Best regards, Jose Alfonso García Hotel Manager Ac Carlton Madrid

Savannah, Georgia
Reviewed 1 week ago via mobile

I stayed here with my mother for 5 days in December/January as part of our trip through Spain. The hotel was nice and modern and very conveniently located, you can pretty much get anywhere in the city with only one transfer on the metro. The staff was very helpful, as neither of us speak much Spanish. The service in the...

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Thank Clementine222
Reviewed 1 week ago via mobile

Clean beautiful room with comfortable bed and exemplary service from the front desk. Thank you Pedro! My brother and i have been "roughing it" around spain and decided to go for some luxury to finish our vacation. Ac carlton was perfect!

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Thank Marty W
Reviewed 1 week ago via mobile

Wifi signal was weak in our room. Luckily we were on the first floor and could use the lobby Wifi which was much better. The bed was on wheels and kept moving around even when the locks were set. The staff was friendly and helpful when we needed directions to the soccer stadium.

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Helpful?
Thank Erick V
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. I apologize for the problems with the WIFI signal, we are changing the system to improve it, but we will review the antenna on the first floor to check everything works correctly. If you would have told us the problem with the bed...

San Diego, California
Reviewed 1 week ago

In 2016, in the middle of Europe, I systematically grade 1 star hotels that claim they have wireless but they are not able to manage it properly. The lobby had a decent connection, but rooms didn’t have it. There is one business area, located at the entrance of the breakfast area between the elevators and lobby. The outdated computers work...

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Helpful?
2Thank Ustun Y
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear Guest, First of all I would like to apologize for the inconveniences caused during your stay. I reiterate our apologies for the misunderstanding during your stay. We have free WIFI in all the hotel and we also have two computers at the lobby that work with coins, but as we have already communicate you, if you need to look...

Houston, Texas
Reviewed 2 weeks ago

I booked this hotel because it was close to the Atocha train station and within walking distance to the museums. We were able to walk from the train station although I didn't feel comfortable walking through the neighborhood. I'm glad it was still light out! The hotel room was very spacious for a major European city (we had a superior...

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Helpful?
1Thank Ann H
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for your time. Your feedback is integral to our ability to continue to improve our service. Regarding your comments abput breakfast service. we will share your message appropriately within the organization. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever...

Dallas, Texas
Reviewed 2 weeks ago

We stayed here for 3 nights and it is near the Atocha Station ( which should have been a reason NOT to stay here). I am a Marriott Gold member and I felt the staff was harried and not all that helpful most of the time. It felt like we were bothering them when we asked questions. They did direct...

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Helpful?
1Thank Patricia L
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I...

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about AC Hotel Carlton Madrid

Address: Paseo Delicias 26, 28045 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $82 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Carlton Madrid 4*
Number of rooms: 112
Reservation Options:
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Hotel Style:
#100 Luxury Hotel in Madrid
#106 Family Hotel in Madrid
#123 Business Hotel in Madrid
#123 Romantic Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from AC Hotel Carlton Madrid staff and other travelers.
26 questions
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Questions? Get answers from AC Hotel Carlton Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go to AC Hotel Atocha, 3 blocks away ... any room will be good.”
 of 5 bubbles aktexas01, 2 days ago | Read review
“superior rooms are very spacious. Elevators are very small but at least there are 2 of them.”
 of 5 bubbles annhV9932SQ, 2 weeks ago | Read review
“Internet is wonky on higher floors, works great in the lobby. Fitness room is one treadmill and two stationary bikes.”
 of 5 bubbles mientosz, 4 weeks ago | Read review
“Ask for high floors”
 of 5 bubbles Lmadrid, Oct 22, 2016 | Read review
“High floor rooms facing Paseo Delicias gets a good rooftop view of the surrounding buildings”
 of 5 bubbles Dangoh, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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