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Rafaelhoteles Atocha

Mendez Alvaro 30, 28045 Madrid, Spain
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817 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Minneapolis, MN USA
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed at this hotel from July 11-15 while in Madrid. From my perspective, this was a good business traveler hotel, but not great for tourists. It was just too far from the hop on-hop off bus line and was too far from the main tourists area to be terribly practical. It just required far too much... More 

Helpful?
Thank MNBigRedFan
Level Contributor
22 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Clean facilities with a great location -- just a fifteen walk from the main street with all the food, museums and metro & bus stations. Although we only stayed one night, staff were friendly, the hotel and rooms were nice, and all at a reasonable price. The only 'bad things' I would say were that it was a little difficult... More 

Helpful?
Thank Areia S
Athens, Greece
1 review
5 of 5 stars Reviewed 1 week ago

Nice comfortable room, well maintained and cleaned and at an affordable price. Very close to the city center/attractions. I did not try the breakfast buffet (I found it a bit expensive at 12€/person) or the restaurant. The only minus was the (free) Wifi, which went through a major change during our stay, causing us not be able to connect more... More 

Review collected in partnership with this hotel

Helpful?
Thank cddimitriosmb
Sandvika
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

All good and nothing extra. Rooms with minimum contents and old-style small hotel-tv with Spanish channels only. Bed was hard but also normal in this area. Clean and quiet. Aircon working ok. Typical minimalistic sleep-and-leave business hotel at fair price. My third time to same hotel, Internet still not perfect but much better this time.

Helpful?
Thank hhhh1973
Fleet, Hampshire
Level Contributor
407 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed here on a pre-booked tour. The hotel is about 15 minutes walk from the station in a commercial / residential area. It is possible to walk to the centre of Madrid - but allow 25 minutes or so. It is a modern hotel with good facilities, spacious rooms and very clean. the hotel offers an 'international' buffet breakfast catering... More 

Helpful?
Thank rexbarker
Brisbane. Australia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 31, 2016 via mobile

Stayed for 1 night, as we had an early flight from Madrid and saw this advertised as next to Atocha station, from where we were using the airport link. This is a slight exaggeration as it is nowhere near the station entrance, but quite a long walk (with lots of luggage) after you eventually find your way out of Atocha.... More 

Helpful?
Thank edgey74
RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Client, First of all we would like to apologize for all the inconveniences suffered during your stay with us. We appreciate your time and the comments regarding your experiences. We are actually working in new WIFi connections, with a new provider, that will solve these kind of problems definitively. We take note of mini bar price comparison with Seville... More 

Travelers are raving about these Madrid hotels

Cape Town, South Africa
1 review
3 of 5 stars Reviewed May 24, 2016

The staff at reception were really good - assisted with all queries, including directions relating to tourist spots, how to use the Metro, etc The housekeeping (daily cleaning) fluctuated - sometimes cleaned really well, at other times, felt as though the floor was not cleaned, and the bedside tables were not dusted The shower - we could not shower for... More 

Review collected in partnership with this hotel

Helpful?
Thank jodiv474
RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Guest, We want to thank you for sharing your experience about your stay with us. We want to apologize for all the inconveniences. The housekeeping cleaned the room every day, but we have taken note about this problem, not to happen again in the future. We offer a free kettle service in all our suites with coffee and a... More 

Chicago
Level Contributor
53 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed May 23, 2016

Just stayed 3 nights here and wish I could have seen TripAdvisor reviews before booking. Hotel was not cheap and was a good 10-minute walk to the Atocha station. If catching regional trains, this location is actually very good. Now for the bad: the wifi never worked in the room! As other reviewers have noted, it would connect for maybe... More 

Helpful?
Thank steptravel
RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Client, I would like to thank you for sharing your comments about the hotel with us and on Tripadvisor. We want to apologize for the problem with the wifi connection. We are glad to inform you that we are changing our WIFI provider to improve the coverage connection and give to our clients a better quality and service. Hopefully... More 

Taipei, Taiwan
1 review
3 of 5 stars Reviewed May 23, 2016

Very old and used bed, not comfortable at all, the room service waiter charge for bringing the hot water to make our baby milk, no luggage service available in the hotel , the hotel offe same buffet breakfast for 4 days . Good location but many things need to improved

Review collected in partnership with this hotel

Helpful?
Thank anisb114
RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Guest, We want to thank you for sharing your experience about your stay with us. All room service requests have a service charge, but if you request this in our restaurant hot water, ice, etc they will be free of charge. We want to thank you again for your time and we are glad to know that you encountered... More 

1 review
5 of 5 stars Reviewed May 12, 2016 via mobile

We stayed here the first night of our honeymoon. The room was great! We wanted to be close to Atocha but didn't want to be in a noisy/cheap place. The room was super confotable. The breakfast was awesome!

Helpful?
Thank Jessica C
RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Jessica C, Thank you very much for sharing your experience about your stay with us in Tripadvisor. We are glad to know you had a nice stay. This motivates all our staff to keep improving our service day by day. We hope to see you back in Madrid and see you back soon in the hotel. Don't hesitate in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Rafaelhoteles Atocha is located few minutes walking to Madrid-Puerta de Atocha high-speed railway station, near to the main museums of Madrid: Reina Sofia, El Prado, Caixa-Forum and Thyssen-Bornemisza. The hotel has 245 equipped rooms with all the facilities needed to make your stay agreeable and relaxing. The hotel has handicaped rooms and smokers rooms. The restaurant Azafran offers the best dishes of Mediterranean gastronomy. The hotel has 8 meeting rooms, ideal to celebrate events up to 800 attendees. Also a garden terrace is available for outdoor events (capacity up to 40 attendees). ... more   less 

Additional Information about Rafaelhoteles Atocha

Address: Mendez Alvaro 30, 28045 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $64 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rafaelhoteles Atocha 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid
Atocha Hotel Rafael
Hotel Rafael Atocha
Hotel Style:
#67 Family Hotel in Madrid
#122 Business Hotel in Madrid
#125 Luxury Hotel in Madrid
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