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Apartments Arenal

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313 Reviews from our TripAdvisor Community

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Showing 88: English reviews
A TripAdvisor Member
2 of 5 stars Reviewed 3 weeks ago via mobile

Very expensive for the conditions of the apartment, not very clean, mattress had no protection , sheets were very worn out and dirty. Only good thing about it is the area were is at very close to everything

Helpful?
1 Thank A TripAdvisor Member
Lichfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Reception was shut when we arrived (6pm) and it was not clear where we would get our keys from, just a phone number provided for emergencies. Somebody did appear after about 10 minutes but it did not get off to a great start.On several occasions reception was not manned. It was very difficult to unlock our apartment door. On two... More 

Helpful?
1 Thank gogonell
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2016

After a small problem with the booking the staff were fantastic and assisted in making sure our stay was perfect. the room was quiet and very very comfortable. If anything the shower could be a little bit bigger, but this is only a small issue.the hotel loction could not be better in the centre of everything

Helpful?
1 Thank Toni C
staffrecepcion, Director de Relaciones Públicas at Apartments Arenal, responded to this review

Dear Guest, Thank you very much for taking the time to write about your experience at our apartments. We are extremely satisfied to hear about your great experience, and to know that we were of help in order for you to enjoy Madrid at its fullest!!!! We hope to have you back soon Best Regards, The Arenal Apartments Team More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 6, 2016 via mobile

LOCATION: The apartments are in an excellent location. You couldn't be more central if you tried!! APARTMENT: the apartment itself was clean, modern and airy. It was perfect for us three girls. We had all the mod cons, fully equipped kitchen (although the oven handle was broken) , hairdryer in the bathroom, plenty of towels and nice big fridge freezer.... More 

Helpful?
1 Thank Immy I
staffrecepcion, Director de Relaciones con Clientes at Apartments Arenal, responded to this review

Dear Guest, Thank you very much for taking the time to write about your experience at our apartments. We are very happy to hear your positive comments about our apartments. We will also consider your cons in order to be able to offer a better experience to enjoy Madrid at its fullest. We hope to have you back soon Best... More 

Dublin, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 7, 2016 via mobile

I had to give this place five stars as it really deserves it! We got a large two bedroom apartment which came with two bathrooms. It is clean and modern with nice fitting/finishings. Love the rainfall shower!! And the beds are really comfortable. I included a photo of the view from our balcony. The staff are extremely friendly! One girl... More 

Helpful?
1 Thank johnoc21
Abbotsford, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 5, 2016

The apartment was a decent size and furnished comfortably. We found the check in process extremely slow and staff seemed very unorganized. We had to wait a very long time to check in and then we had to come back at check in time, only to wait some more to have someone take us to the apartment. We were not... More 

Helpful?
1 Thank carrieyricky
Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 25, 2016 via mobile

Great location and clean enough room - except for the mouse that was inside the fold out couch/bed. He escaped and luckily we didn't see him again. Check in for keys was difficult to find late at night and we weren't provided with many instructions other than to leave the key on the table when we left. Lift was broken... More 

Helpful?
2 Thank 4Trip16
San Juan, Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 23, 2016 via mobile

Great location, great price for a room in the heart of Madrid. Room big and comfortable enough for a familiy of 4. Opportunities: At booking there was no warning that they were under construction. Came out with dust allergy. Lobby extremely dusty because they are adding elevator and construction tools were all over the floor. Only one little soap and... More 

Helpful?
2 Thank Ingrid R
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2016

Great location and clean place. A very good price to value ratio. A little less noise would be optimal. Super close to the "Sol" metro station and from "La Latina" neighborhood. It is possible to walk to most of downtown and get everywhere using the metro.

Helpful?
1 Thank Rodolfo O
Iasi
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 15, 2016

Nice personal. Because it was our marriage aniversary, they wait for us with a bottle of vine and a box of candies. Touching! Location (nearby Plaza del Sol), cleanliness and kitchen anenities. Good shampoo and shower gel.

Helpful?
1 Thank SilviuIasi_Romania
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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
Official Description (provided by the hotel)
Located 80 metres from Madrid's Puerta del Sol Square and Metro Station, Apartments Arenal are set on a charming pedestrian street. These bright apartments, studios and rooms are equipped with free Wi-Fi.All accommodation at the Arenal is modern and air conditioned, with parquet floors and soundproofed windows. Seating areas come with a flat-screen TV. Apartments and studios also feature either a kitchen or kitchenette with an oven, electric hob and microwave.The Arenal complex has a tour desk, where staff can provide information about what to do in Madrid. Calle Mayor, 50 metres from the Arenal Apartments, has many shops, restaurants and bars.The apartments are less than 700 metres from Madrid’s Royal Palace and Plaza Mayor Square. Sights such as the Prado Museum and Retiro Park can be reached in 10 minutes by Metro. ... more   less 

Additional Information about Apartments Arenal

Address: Calle Bordadores 9 Bajo F, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: $60 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Apartments Arenal 3.5*
Number of rooms: 20
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