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Sercotel Gran Hotel Conde Duque

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#121 of 448 Hotels in Madrid
Certificate of Excellence
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Sercotel Gran Hotel Conde Duque
Sercotel Gran Hotel Conde Duque
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685 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Los Angeles, California
Level Contributor
199 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was in a single room, which was small. Bed was comfortable and they had a pillow menu with a nice selection of pillows. A/C, safe in room, mini bar. Free wifi in room. They partner with a fitness center around the block. Bring your towel, Nice selection of food for the breakfast buffet including a chef to make eggs.... More 

Helpful?
Thank millie4t
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear millie4t, Thank you for your fantastic review! we are absolutely delighted you enjoyed your time with us. Thank you for sharing your experience at Sercotel Gran Hotel Conde Duque with the Tripadvisor community. Regards, F.O. Hotel Manager More 

Boston, Massachusetts
Level Contributor
149 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

The only good thing about this old hotel is the location. They have a metro stop very close and you can walk everywhere. Most of the staff are not very friendly and don't want to be bothered. Also the air conditioning doesn't work well. So I would avoid this hotel in hot months. It is old, beds are a little... More 

Helpful?
Thank Cazamdkim
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Cazamdkim, Thank you for staying at Sercotel Gran Hotel Conde Duque on your recent trip to Madrid and I appreciate the time in writing your kind review. Your comments help us to improve. I am sadden to read your negative comments regarding my team you encountered. Always try to offer the best treatment possible and regret not having it... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel. It's in a great location that is quiet and residential but also with shops and bars. It is within walking distance of the city centre and also close to a metro station. The rooms are big and roomy. The price was reasonable. The hotel staff are also extremely professional and helpful. There is also free... More 

Helpful?
Thank osullivanmga
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Osullivanmga, Thank you for your complimenting review following your stay with us at The Sercotel Gran Hotel Conde Duque Madrid. We are most grateful for your warm comments about our fantastic staff, location and services. We greatly appreciate your kind recommendation to our future guests and we look forward to welcoming you back for another memorable experience in the... More 

Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Hotel is easy to find (by car) and parking is available for 19€ a night. You need to check in first, before heading to the car park, but you can park right outside the hotel to unload luggage. Staff are nice and friendly. Room was a decent size and bed comfortable. Bathroom has a hairdryer, tissues, comb, shower cap, bath... More 

Helpful?
Thank Audra F
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Audra F, Thank you for staying at Sercotel Gran Hotel Conde Duque on your recent trip to Madrid and I appreciate the time in writing your kind review. Your comments help us to improve. We are very much looking forward to have you back. Sincerely, F.O General Manager More 

Miami, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 25, 2016

The Lobby of the hotel looks like your in a luxury Mediterranean home. There is a nice refreshing scent as soon as you walk up to the hotel before the automatic doors open. The hotel has easy walking distance for public transportation, there is a beautiful plaza with has nice lighting at night. The personnel is extremely helpful to any... More 

Helpful?
Thank angelal1953
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear angelal1953, We thank you for sharing such great feedback with us at The Sercotel Gran Hotel Conde Duque Madrid. We are most pleased to learn that you had a wonderful experience and that you enjoyed the service, our great facilities and the location. We thank you once again for your kind review and look forward to welcoming you back... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2016 via mobile

I have just stayed a week in this hotel and I felt totally at home. The location is good, close to the centre but far away enough to feel peace and quiet amongst the local population. The hotel itself was very pleasant, clean and welcoming and certainly worth the money. I had the option of an upgrade to a room... More 

Helpful?
1 Thank Neil R
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Neil R,, We thank you for sharing such great feedback with us at The Sercotel Gran Hotel Conde Duque Madrid. We are most pleased to learn that you had a wonderful experience and that you enjoyed the service as well as our great facilities. We thank you once again for your kind review and look forward to welcoming you... More 

gloucester
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 15, 2016

Lovely hotel with friendly and helpful staff. San Bernado metro station just 5 minutes away and 10 minutes into city centre. Comfortable clean and spacious double room with 6ft bed (2 singles pushed together). Choice of pillows. Air conditioned throughout. Breakfast was plentiful, varied and tasty with all tastes catered for. Only thing missing was tea/coffee facility in room, but... More 

Helpful?
1 Thank dicernedtraveller
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear dicernedtraveller, Thank you for your fantastic review! we are absolutely delighted you enjoyed your time with us. Thank you for sharing your experience at Sercotel Gran Hotel Conde Duque with the Tripadvisor community. Regards, F.O. Hotel Manager More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 10, 2016 via mobile

Following a cancelled flight and potentially ruined holiday, we were upgraded to this 4* hotel. The location is faultless and the 'Gran Hotel' certainly applies to the lobby, bar and restaurant. However, the room itself was extremely small for a twin and lacked necessities like a plug for the sink, tea/coffee making facilities and an iron. The decor was dated,... More 

Helpful?
Thank Luke B
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for taking the time to leave your feedback on this site. We try our best to meet the expectations of our guests and we regret to hear this was not the case, even though, as you mentioned, there were positive points during your stay. I really know that you had a bad begining when your flight... More 

Baton Rouge, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2016 via mobile

I arrived at the Conde Duque 2 days after walking the Camino Primitivo. (It was my third time at this lovely hotel.) I promptly became very ill. The hotel arranged for a doctor to see me right away and one of the staff went to get my prescriptions filled. I cannot describe how much that meant to me. Everyone was... More 

Helpful?
3 Thank Ann S
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Ann S, Thank you so much for your lovely review. First of all, I hope that your illness has gone. It is fantastic to read that you had a wonderful stay (despiste you illness) at the Hotel and found the staff to be courteous and helpful. It is always wonderful to hear such positive feedback, which serves as a... More 

Desborough, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 17, 2016

Superb hotel in a quiet residential part of Madrid. The San Bernard underground station is a five minute walk away as are a few reasonable places to get breakfast, lunch and dinner. The rooms are well maintained, the interior of the hotel is immaculate as is the service from the staff. Breakfast was also very good.

Helpful?
1 Thank Tim-Chorlton
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Tim-Chorlton, We are absolutely thrilled that you had a fantastic stay at Sercotel Gran Hotel Conde Duque, and thank you for recommending us, your review is a huge compliment for all the team. We look forward to welcoming you back to Conde Duque Hotel. Regards, F.O Hotel Manager More 

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Staying in Chamberi

Neighborhood Profile
Chamberi
Multi-story residential buildings decorated with ornate balconies line the traditional, quiet, and pretty streets of Chamberí. Humble storefronts and neighborhood taverns are scattered across the lower levels down every block, and here and there, there's a cluster of tables on the sidewalk. It isn't ever crowded, but people are always out, poking into the tiny bakeries, hardware stores, and tobacco shops, or ducking into a bright, unadorned cerveceria to have a coffee or beer by the bar, flip through the paper, and check the sports score. The round Plaza Olavide, where the fairly regular network of streets breaks form, is among the most green and lively spots. Restaurants line its circumference and sought-after outdoor tables fill the center of the plaza, where people relax to the sounds of kids playing and street musicians' tunes.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
A First Class boutique hotel with 143 rooms situated in a quiet gardened square in the center of Madrid. Close to main places such us Gran Via, Plaza de Espana, Plaza Colon and Paseo de la Castellana among others. Totally renovated, the hotel keeps in all places a high level of maintenance. Very well comunicated, uderground at 200mts. ... more   less 

Additional Information about Sercotel Gran Hotel Conde Duque

Address: Plaza Conde del Valle de Suchil 5, 28015 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Chamberi
Price Range: $94 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sercotel Gran Hotel Conde Duque 4*
Number of rooms: 143
Reservation Options:
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Also Known As:
Gran Hotel Madrid
Hotel Style:
#68 Business Hotel in Madrid
#84 Luxury Hotel in Madrid
#125 Romantic Hotel in Madrid
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