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Sercotel Gran Hotel Conde Duque

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#128 of 445 Hotels in Madrid
Certificate of Excellence
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Sercotel Gran Hotel Conde Duque
Sercotel Gran Hotel Conde Duque
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752 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Pleven, Bulgaria
Reviewed 1 week ago

Reception and lobby are in classic retro style, room and bathroom are big and very clean. Good location near to metro station and not far from the center. We do not have breakfast or drink, but there are many options in the hotel or near area.

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Helpful?
Thank YGEORG
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for your fantastic review! we are absolutely delighted you enjoyed your time with us. Thank you for sharing your experience at Sercotel Gran Hotel Conde Duque with the Tripadvisor community. Regards, F.O. Hotel Manager

Parigi, Indonesia
Reviewed 4 weeks ago via mobile

For me it could be five stars Staff is top Rooms confortable big Great location Great price Great breakfast Great bar Room service top Everything perfect I am wondering why it is not five stars Loved it.....

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Helpful?
Thank Sinisca
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

WOW! Thank you very much for this wonderful review of your last stay at the Sercotel Gran Hotel Conde Duque. We pride ourselves on our high level of service and we will most certainly be sharing this review with the entire team. We greatly appreciate your business and are thrilled to hear everything went wonderfully. We will definitely see you...

London, United Kingdom
Reviewed 5 weeks ago

muy limpio .la decoración clásica y con gusto,aunque claramente no nuevo .el emplazamiento es estupendo. clean, classic ,tasteful decor although not new .great location in the heart of madrid,best i've ever had for metro from barajas airport.

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Helpful?
Thank meligrc
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review
Google Translation

Estimado huesped, Gracias por haber elegido Sercotel Gran Hotel Conde Duque y por compartir su experiencia con el resto de...

Annapolis, Maryland
Reviewed 5 weeks ago

We stayed here twice, and would have given 5 stars but on our second check in the receptionist was a bit short with us and not very helpful. That being said, every one staff member was amazing; especially those at the incredible breakfast buffet- we wanted for nothing-everything was fresh and delicious. Parking was accessible, even though it was tight....

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Helpful?
1Thank janicepk
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for your complimenting review following your stay with us at The Sercotel Gran Hotel Conde Duque Madrid. We are most grateful for your warm comments about our fantastic service, hotel atmosphere, rooms cleaning and Buffet Breakfast. We greatly appreciate your kind recommendation to our future guests and we look forward to welcoming you back for another...

Dublin
Reviewed January 14, 2017

This hotel is fab. Check in was nice and quick and man checking us in was very professional. We had a twin room which was lovely the rooms are not to big but for city break was just right as we didn't spend much time in the room. T.V, Mini bar, wardrobe with plenty of space. Would have liked a...

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Helpful?
Thank diva072
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

WOW! Thank you for this amazing review of your last stay at the Sercotel Gran Hotel Conde Duque. We pride ourselves on our high level of service and we will most certainly be sharing this review with the entire team. We greatly appreciate your business and are thrilled to hear everything went wonderfully. We will definitely see you back on...

New London, Connecticut
Reviewed January 9, 2017

I had stayed here years ago (I had lived over a decade in the área of the hotel), but to return to it now is a pleasure, especially because it is a bit of a trip back in time. The touches of mahogany all over the place, set off by the old marble floors, amount to a delight to re-see,...

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Helpful?
Thank leefontanella
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Thank you so much for this wonderful review of your recent stay at the Sercotel Gran Hotel Conde Duque. We greatly appreciate you taking the time to give us your feedback and we will most certainly be sharing this with our staff. We hope to see you again on your next visit into Madrid. Best Regards, F.O. Hotel Manager

Stockholm, Sweden
Reviewed January 5, 2017

Location is convenient, very central, right next to San Bernardo metro station. The bed was large and comfortable and the "style" of the public spaces of the hotel is nice. Staff and service not up to 4* standards. Air conditioning not working properly (lack of cold air): I called the reception, a man shows up and promised to call me...

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Helpful?
Thank thirstytravelingman
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear thirstytravelingman, Thank you for staying at Sercotel Gran Hotel Conde Duque on your recent trip to Madrid and I appreciate the time in writing your kind review. Your comments help us to improve. I am sadden to read your negative comments regarding my team you encountered. Always try to offer the best treatment possible and regret not having it...

Totland, United Kingdom
Reviewed December 29, 2016

Very comfortable, very clean and spacious rooms Excellent location, near to metro and local shops plus many coffee bars and areas to eat. Our room overlooked a play area for children so no noisy traffic ... We thought the hotel was excellent and would recommend highly Staff very friendly and welcoming, cannot fault the hotel and recommend highly

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Helpful?
Thank Verena W
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Verena, We thank you for sharing such great feedback with us at The Sercotel Gran Hotel Conde Duque Madrid. We are most pleased to learn that you had a wonderful experience and that you enjoyed the service as well as our great facilities and location. We thank you once again for your kind review and look forward to welcoming...

Paris
Reviewed December 16, 2016 via mobile

I was in a 110€ room. Good location near the city center. Nice room with nice finishes and enough place in dressing. The room was quiet and the occulting curtains efficient. Room service was quick and the food decent. (International food, was craving salmojero, had a pizza.) Buffet breakfast is decent (room is underground without windows.) Minibar is not expensive....

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Helpful?
Thank fatihassane
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

WOW! Thank you for this amazing review of your last stay at the Sercotel Hran Hotel Conde Duque. We pride ourselves on our high level of service and we will most certainly be sharing this review with the entire team. We greatly appreciate your business and are thrilled to hear everything went wonderfully. We will definitely see you back on...

Roskilde, Denmark
Reviewed December 2, 2016

Great hotel with best breakfast buffet ever experienced in Spain! Well kept hotel with clean quiet rooms. Very friendly welcome and easy check-in. Many rich decor details scattered all over the hotel. Staff extraordinary attentive and observant. I will be back!

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Helpful?
Thank Michael_Wolf_Bek
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Michael, Thank you for your complimenting review following your stay with us at The Sercotel Gran Hotel Conde Duque Madrid. We are most grateful for your warm comments about our excellent service and atmosphere. We’re happy to hear that you enjoyed the Buffet Breakfast. No trip is complete without a good breakfast, and our staff works hard to make...

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Staying in Chamberi

Neighborhood Profile
Chamberi
Multi-story residential buildings decorated with ornate balconies line the traditional, quiet, and pretty streets of Chamberí. Humble storefronts and neighborhood taverns are scattered across the lower levels down every block, and here and there, there's a cluster of tables on the sidewalk. It isn't ever crowded, but people are always out, poking into the tiny bakeries, hardware stores, and tobacco shops, or ducking into a bright, unadorned cerveceria to have a coffee or beer by the bar, flip through the paper, and check the sports score. The round Plaza Olavide, where the fairly regular network of streets breaks form, is among the most green and lively spots. Restaurants line its circumference and sought-after outdoor tables fill the center of the plaza, where people relax to the sounds of kids playing and street musicians' tunes.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
A First Class boutique hotel with 143 rooms situated in a quiet gardened square in the center of Madrid. Close to main places such us Gran Via, Plaza de Espana, Plaza Colon and Paseo de la Castellana among others. Totally renovated, the hotel keeps in all places a high level of maintenance. Very well comunicated, uderground at 200mts. ... more   less 

Additional Information about Sercotel Gran Hotel Conde Duque

Address: Plaza Conde del Valle de Suchil 5, 28015 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Chamberi
Price Range: $73 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sercotel Gran Hotel Conde Duque 4*
Number of rooms: 143
Reservation Options:
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Also Known As:
Gran Hotel Madrid
Hotel Style:
#68 Business Hotel in Madrid
#89 Luxury Hotel in Madrid
#124 Romantic Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Sercotel Gran Hotel Conde Duque staff and other travelers.
9 questions
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Questions? Get answers from Sercotel Gran Hotel Conde Duque staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was back and was quiet but with not good view”
 of 5 bubbles YGEORG, 1 week ago | Read review
“Maybe ask to be at front of hotel as back of hotel just looks onto nearby appartments”
 of 5 bubbles diva072, Jan 14, 2017 | Read review
“Ask for a room with frontal view”
 of 5 bubbles VerenaW521, Dec 29, 2016 | Read review
“We had a room facing the park and it was extremely quiet with a nice view.”
 of 5 bubbles 305ht, Nov 10, 2016 | Read review
“Third floor is non smoking. Street noise is not a problem”
 of 5 bubbles williambY4336TQ, Oct 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question