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What a great value hotel. Very Clean rooms and very helpful staff. I would suggest learning a few Spanish words as their English is not amazing but it's very easy to communicate.
We found great links to Madrid via public transport or taxi, and we...More
OK so the hotel is fine - standard etc - but for 190 euros for an overnight stay you really do expect to be able to iron a shirt in the morning so that you don't look a complete mess when you attend your business...More
Thank Tim S
Response from ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la PazResponded 1 week ago
Dear Tim,
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Please note that this incident with the irons was a true exception to our normal practices. There was a congress in the Hotel and...More
Nice stay in Novotel. Room clean air conditioning working fine. Staff extra friendly and professional. The location is 10 15 minutes far from the city centre easy to reach with a taxi 15 euro.
Breakfast very nice and a small pool outdoor. Overall positive experience
Thank Pasquale C
Response from JOSE MARIA P, General Manager at Novotel Madrid Puente de la PazResponded 2 weeks ago
Dear Pascale
Thank you!!
We are so happy to know that you had a good stay in the hotel
That is our main goal;
We will be looking forward to welcome you back in the hotel
Best Regards
Elvira FERNANDEZ
FO Manager
Though the rooms would need an upgrade, the quality is very good for the price.
The staff are very friendly, spoke all the major languages, and are efficient, always trying to help.
The bar is very convenient for quick drinks and bites, not too much...More
Thank 769denisa
Response from JOSE MARIA P, Guest Relations Manager at Novotel Madrid Puente de la PazResponded 3 weeks ago
Dear Customer.
We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.
Thank...More
It was the second stay (the first one was in Y2016).
We all ( including me, my wife and our two grand children) would like to express our deep satisfaction with what the hotel did for us.
Keep hoping to stay in Y2018.
Thank you...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Luchutenkov
Response from JOSE MARIA P, Guest Relations Manager at Novotel Madrid Puente de la PazResponded 3 weeks ago
Dear Customer.
We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.
Thank...More
$73 - $143 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Accor.
Hotel Style
#24 Green Hotel in Madrid
#102 Business Hotel in Madrid
#108 Family Hotel in Madrid
#138 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms
Number of rooms
240
Reservation Options
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Response from 769denisa | Reviewed this property |
From the airport, there is good public transportation:
* Trains (Renfe)
* Metro, line #8. There is an airport supplement of 3.50 Euros. So, as indicated by another user, the overall price for a trip to downtown is around 5... More
From the airport, there is good public transportation:
* Trains (Renfe)
* Metro, line #8. There is an airport supplement of 3.50 Euros. So, as indicated by another user, the overall price for a trip to downtown is around 5 Euros per person
But I would recommend Cabify (equivalent to Uber, which is not available in Madrid; Cabify works very well: there is a space in the parking lot where they wait for you with very good cars), which is much cheaper than regular taxis (the white old cars). Cabify from the airport to downtown would cost 20-25 Euros, ie, 10 Euros less than the regular taxis. And no cash is needed.
Response from simplymark | Reviewed this property |
The metro is easy to use. There is a good app on their website to give your route. you want parque aviendas on line line 7. The ticket machine can be set to english. exiting the station go up the steps and turn left, take... More
The metro is easy to use. There is a good app on their website to give your route. you want parque aviendas on line line 7. The ticket machine can be set to english. exiting the station go up the steps and turn left, take the second turn to the right and cross the motorway and you are there.
there are two supermarkets within 5 minutes walk. the receptionist will give you directions.
Response from simplymark | Reviewed this property |
hi. we were there last june with our 8 yr old daughter. the rooms are typical size and should be large enough. the pool and space is great especially in the heat of madrid. great breakfast with plenty of choices for... More
hi. we were there last june with our 8 yr old daughter. the rooms are typical size and should be large enough. the pool and space is great especially in the heat of madrid. great breakfast with plenty of choices for children. there is a bar in the hotel. within 10 minutes walk there are a number of restaurants from burger king to italian to typical spanish. very good supermarket within 5 minute walk. we used the metro rather than the bus. although the bus goes from outside the hotel pickup in town is limited. with the metro whenever our daughter got tired we just got on the nearest metro. must do visit with children is retiro park..fantastic boating pond birds that eat from your hand and if you go on a sunday loads of street performers.
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Room Tips
"Take a tool box to adjust the air con units and plumbing"
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