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Novotel Madrid Puente de la Paz

#157 of 447 Hotels in Madrid
GreenLeadersBronze level
Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
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1,392 Reviews from our TripAdvisor Community

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Showing 393: English reviews
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel was clean and reception staff were brilliant. Our first room stunk of smoke but staff were understanding and quick to give us another room situated on the same floor. Plenty of clean bath towels and they even provide blue towels for when using the pool. The hotel is away from the tourist attractions but the bus stop is... More 

Helpful?
Thank Elizabeth M
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that your experience with the WIFI service the did not meet your expectations; please allow me to express my sincerest apologies.... More 

Singapore, Singapore
Level Contributor
155 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We came to Madrid for a weekend break and had a great time stayin gat this hotel. Staff helpful and friendly in this modern hotel. The children loved the pool expectantly in the summer heat to cool down. Stay included full breakfast which was great too.

Helpful?
Thank Family C
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. Novotel family policy is one of our strengths and we value your feedback on the benefits of it. Thank you again for sharing your experience, we look forward to welcoming you in our hotel. Sincerely, Itziar... More 

Edinburgh, Scotland, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here at the end of June on a kid-free city break. It is easy to get to by the metro, albeit about a 10 minute walk from the metro station. Do not be put off by the slightly dated looking grey exterior, it is lovely inside. We stayed in a superior room (to be honest, I think that... More 

Helpful?
Thank Derek H
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit very soon. Sincerely, Itziar Payá Departamento de Calidad More 

Mumbai (Bombay), India
Level Contributor
182 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

we stayed here as a large group of family & friends for around 4 days ... we enjoyed the city of madrid thoroughly and this hotel helped us in sleeping & eating well :-) ... My observations & recommendations are 1. Nice & easy place to stay .. check in is simple and easy 2. Rooms are fairly sized and... More 

Helpful?
Thank Sai_Giridhar
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family & friends was satisfactory. Novotel family policy is one of our strengths and we value your feedback on the benefits of it. Thank you again for sharing your experience, we look forward to welcoming you in our hotel.... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW via mobile

Nice property Not too central - but you can get there Used both taxi and Metro Nice staff and services All in all would recommend this property for business or vacation travel Many food places close by Jane direct bus from airport to stop near the hotel

Helpful?
Thank A TripAdvisor Member
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is a pleasure to know that the stay in our Hotel was satisfactory. We are looking forward to welcome you back in Novotel Madrid Puente de la Paz. Sincerely, Itziar Payá Departamento de Calidad More 

norwood green
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Loved the pool. Breakfast was great. Room service menu was crap. There wasn't much to eat around the hotel. Staff was very helpful. There was a bus that went into town. The hotel was very near the airport

Helpful?
Thank ashwurth
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Modiin, Israel
1 review
3 of 5 stars Reviewed 1 week ago

The hotel rooms are OK the bed is not comfortable and the pillows are bad!!! the crow is very nice and provide good crevice. the food is very good. i will be happy to get more vegetables on the morning breakfast...

Review collected in partnership with Novotel Hotels

Helpful?
Thank Shlomi12345678
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente De La Paz. I am sorry that your experience with the bed and pillows did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; your... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was great, the room looked really nice and felt very comfortable. The breakfast was really nice, a buffet with many different choices and very nice service (in general) from the staff. No complaints about this hotel and I would advise it if you don't mind being outside the center. It's about 20/30 min with the bus (1,5€) and... More 

Helpful?
Thank RicardoGomesMacedo
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente De La Paz. I am sorry that your experience with the mentioned services ( WIFI, Water and Room Service) did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Reception staff very friendly. The lady helped with good information and explained everything really good. The room was very clean, air conditioning at a perfect temperature and the decoration was also very good. The room equipment was new. The restroom was very nice too, well equiped with modern furniture.

Helpful?
Thank Vicente C
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team, in special with our front desk staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant... More 

Brisbane, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We had a group of 50 children and 53 adults for Football/soccer tournament in Spain. I don't think this hotel could cope with such a large number. We stayed for 6 nights and on our last night we were told they had no food left for us so we had to go to a local restaurant. Food was average, rooms... More 

Helpful?
Thank Renaeicon
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guests, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente De La Paz. I am sorry that your experience in our Hotel did not meet your expectations; please allow me to express my sincere apologies. Please rest assured that we are taking the appropriate measures to address the problem with the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 

Additional Information about Novotel Madrid Puente de la Paz

Address: Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $71 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#20 Green Hotel in Madrid
#103 Business Hotel in Madrid
#108 Family Hotel in Madrid
#108 Luxury Hotel in Madrid
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