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H10 Puerta de Alcala

Overview
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Calle de Alcala 66 Alcala, 66, 28009 Madrid Spain See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Rooftop Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
Additional information
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Offers from H10 Puerta de Alcala
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About
Description
​The H10 Puerta de Alcala is located in Salamanca district, the city’s financial hub, and close from the most select boutiques. The hotel has 146 elegant rooms, a restaurant, a bar and 5 meeting rooms. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Luxury
,
Business
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Luxury
,
Business
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
146
Price range
$105 - $199 (Based on Average Rates for a Standard Room)
Formerly known as
NH Puerta de Alcala
Also Known As
Nh Alcala Madrid
,
Nh Alcala Hotel Madrid
Location
Spain > Community of Madrid > Madrid > Barrio de Salamanca / Recoletos / Salamanca (District) / Retiro
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Reviews & more
394Reviews
411Photos
37Q+A
15Room tips
Traveler rating
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Show reviews that mention
We stayed at this Hotel f in Nov 2018. Although, it was classified as a 4* Hotel, it was found wanting in many things.
Rooms were really too small for a Hotel of this category.--hardly space to move about. No Tea or Coffee maker.
although, we had taken 4 Rooms, our request to ret
Read more
Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
Responded 5 days ago
Dear OscarArgal, At first, I would like to express my gratitude in your own time in sending us your comments. I apologise for all the inconveniences you had and the hotel did not live up with your expectations. I would like to suggest you that you should book a room with views to enjoy greater space in the room and tea/coffe maker details to provide you a more comfortable and pleasant experience. We would like to welcoming you in a near future and recover your confidence in H10 Puerta de Alcalá. Kind regards
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I booked a weekend break though British Airways that included the flight and the hotel. Checking the H10 website I found that the hotel would be ideal and central to the arts, design and shopping district of Salamanca. It is also across the street from the wonderful park and gard
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Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
Responded 5 days ago
Dear fabianstephenson, At first, I appreciate a lot the time you have taken in sending us your honest comments about your stay. I would like to inform you that we can provide coffe machine and tea in superior, familiar and rooms with views. We can provide iron and ironing board under availability. My reception partners would be pleased to offer this kind of service. I would like to suggest you that you should book a room with views of the streets next time you visit Madrid. Iam sure you will feel more comfortable and satisfied. We are looking forward to welcoming you in a near future again. Kind regards
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For a long weekend holiday this was excellent hotel for a location (metro nearby) and great breakfast buffet. Our room was tidy and recently renovated. Bed was excellent to sleep. Staff in lobby bar and reception was kindly and helpful all the way.
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Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
Responded 5 days ago
Dear 178mariannev, At first, I appreciate a lot your time in sending us your very positive and fabulous comments. Iam so glad to know that you enjoyed the hotel and facilities. It is true that we can provide one of the best hotel centric location and well comunicated area. Also our kitchen staff work everyday with effort and illusion to provide a balanced and varied breakfast. Thanks to the last hotel renovation, we can provide comfortable rooms to stay. Iam so pleased to know that our staff made possible a pleasant stay. Iam looking forward to welcoming you again. Best regards
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Good all round hotel. Staff, from reception to housekeeping, are all very professional and helpful. If visiting during the summer months the rooftop is a must - great views. Breakfast was high quality and plenty of it.

The only word of caution is the size of the basic room. It’s
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Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
Responded Nov 12, 2018
Dear Forest R, Firstly, I appreciate the time you have taken in sending us you honest comments. Iam glad to know that the centric location, helpful staff and breakfast service were worth it and they lived up to your expectations. On the other hand, I apologise for the incoveniences you had with room size. Truly, the basic room is the smallest room in the hotel. I would like to recommend you a room with views the next occasion you stay with us and improving your experience with us. We would like to welcoming you soon so we are waiting in Madrid. Kind regards and take care yourself
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+4
H10 puerta de alcala is a medium size hotel.
Try the rooftop if the weather is good: view on Madrid is just amazing.
Accommodations are really quiet and clean.
The hotel has a great location next to Retiro park, really close to city center.
Read more
Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
Responded Nov 6, 2018
Dear ML H, At first, I appreciate a lot your confidence in H10 Puerta de Alcalá for your stay and the minutes you have taken in sending us your wonderful and positive comments about the hotel. Iam so pleased to know that you enjoyed your experience with us and you liked the location and the accommodation comfort specially. We would like to welcoming you in a near future and being your hotel reference in Madrid. Kind regards
Read more
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
The Classic Double Room with View at the H10 Puerta de Alcala
Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
The Classic Double Room with Terrace at the H10 Puerta de Alcala
Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
The Classic Double Room with Terrace at the H10 Puerta de Alcala
Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
The Classic Double Room at the H10 Puerta de Alcala
Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
The Basic Double Room at the H10 Puerta de Alcala
Previous
We are thinking about staying at this hotel. Are there any renovations going on for the month of August and also there is a comment about air conditioning. Please advise if there is air conditioning in the rooms.
Air conditioning was fine in mid June. The hotel is quite new, so can't think what they would do...but I would recommend emailing them to check. If anything, more frustrating to me was the amount of social/media events hosted in the cool terrace that stopped us from using it whenever we wanted. It is very good, so is very popular. Loved this hotel.
0 votes
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Hi, what type of laundry service/machines besides dry cleaning does this hotel offer? Do you provide laundry detergent? Thanks!
This hotel does not provide self-service laundry facilities. They will send your laundry out to be cleaned … for a fee, of course. If you were to ask where there is a nearby laundry facility, I'm sure they'd recommend one.
0 votes
Hi, what type of laundry machines/service does this hotel offer besides dry cleaning? Thanks.
I doubt very much if there is any other service than hotel dry cleaning . It’s a city hotel not an apartment .
0 votes
We have book the classic room with terrace, is the terrace big enough to sun bathe on & do they get much sun?
I couldn’t say . It’s very warm from May onwards . There is the most beautiful park so very close to the hotel .
0 votes
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What is the Metro stop for the hotel?
Principe de vergera, you can see it from the hotel. No need to get a cab anywhere and buses stop directly outside too.
1 vote
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Previous
1234568
"ask for a double bed."
"Centrally located; rooms are hip, urbane and super cool; cannot be beat."
"We didn't have much natural light as we faced a courtyard - maybe check at reception if this would be something that would bother you!"
"worth asking about the more expensive suites with view and balcony"
"Our room faced an interior space."
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