H10 Puerta de Alcala
Calle de Alcala 66, 28009 Madrid Spain
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About
#164 of 1,354 hotels in Madrid
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
The H10 Puerta de Alcala is located in Salamanca district, the city’s financial hub, and close from the most select boutiques. The hotel has 146 elegant rooms, a restaurant, a bar and 5 meeting rooms.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Rooftop pool
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Rooftop terrace
Parking garage
Wifi
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Spanish
Location
H10 Puerta de Alcala
Getting there
Great for walkers
Grade: 100 out of 100
100
Barajas Airport
7.8 mi•
See all flights
Príncipe de Vergara
2 min•Madrid Metro
Velazquez
5 min•Madrid Metro
Rental Cars
233 Restaurants
within 0.3 miles
735Reviews48Q+A37Room tips
Reviews
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Hotel had friendly and courteous staff. Great rooftop bar with excellent choices. Upon request we were given a coffee maker in our room at no charge. Clean and comfortable room which was quiet. We would definitely stay here again next time in Madrid.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
We arrived at the H10 Madrid around 1:30pm and Hwan (really sorry if I’ve spelt your name wrong) the receptionist was able to check us in straight away! He asked us if we wanted to upgrade for 10 more euros per night and the room was much bigger and better! Hwan was very helpful throughout our stay and we would like to thank him for this! The room was perfect for what we needed, lovely and spacious, clean and good air conditioning. The beds were very large and comfy!! The roof top pool is amazing too! Yes it is somewhat small, a plunge pool, but it was perfect for what we needed as it was mainly quiet and sunbeds (all 8 of them) were mainly available. We arrived at the pool at 10am and stayed there until late afternoon. The views over the pool are unbelievable! 🌅 The hotel is very close to the famous Retiro park, it took us around 20 minutes to walk through it to get to the main centre! We used the metro a lot too which is just across the road! When we checked out we were able to keep the room for 10 euros per hour extra up until 5pm.. this was helpful as there are no shower rooms available and we had a late flight home. We would definitely recommend this hotel, even though it’s in the business area, it was perfect for us and we would definitely come back here again! Thank you to all the team at the H10! You’re doing a great job! Also a big shout to Ivana (again sorry if I’ve spelt her name wrong) she worked on the rooftop and was the most polite, helpful and friendly waitress we encountered on our trip! Thank you! 🤩…
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: No shower rooms to get ready in after check out!
Definitely get the standard room over the basic!...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from PuertaDeAlcala LaDirección, Otros at H10 Puerta de Alcala
Responded Nov 7, 2022
Dear Michelle. Thank you for your comment. We are happy to know that you have a nice experience in our hotel. When we read this type of opinion, we feel happy as a result of doing a good job and a guest absolutely pleased as you felt. It would be a real pleasure to have the privilege of welcoming you soon in the near future. We are waiting for your next visit. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The view from the balconies and rooftops are wonderful. The hotel is in a great location and is seconds away from Retiro Park! Also conveniently located near public transportation. We would absolutely stay here again in a heartbeat.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from María Fernández Arias, Marketing at H10 Puerta de Alcala
Responded Oct 6, 2023
Dear Kendall, it is a pleasure to read your excellent comments. We are very proud and grateful that your accommodation experience was a success and that you enjoyed our prestigious location. We would be delighted to welcome you back and offer you again our best attention and quality. Thank you very much for your time and above all for your trust in our brand. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A gorgeous boutique that we would certainly return to. I chose this hotel primarily because of its location near to the historic old town but discovering such a gorgeous park right next door was a bonus. It is a special trip for my wife’s birthday so booked a deluxe room with a balcony terrace furnished with sun beds and relaxing chairs. The room is a great choice with a fabulous huge walk in shower. The bed is so comfortable and the quality of fittings and decor is lovely. The staff here are amazing from the warm welcome at reception to the wonderful restaurant and bar staff on the rooftop and the friendly pool guy and cleaners are all charming. Most staff speak good English which is great as our Spanish is not so good and rely on Google translate lol. You cannot go wrong with this wonderful hotel . Thank you for my wife’s surprise gift upon arrival. Until next time mucho gracias Kieron and Trudy Taylor UK 🇬🇧 …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from María Fernández Arias, Marketing at H10 Puerta de Alcala
Responded Sep 29, 2023
Dear customer, the whole team thanks you for your wonderful words. Knowing that our customers have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. Thank you very much again for sharing your opinion on the platform and especially for recommending our brand. Best regards and we look forward to having you back with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was not a guest at this hotel but was having difficulties getting a cab back to my hotel and after calling them - it was the Hyatt - they would not assist. I went into the H10 and the concierge there got me a taxi in seconds. Such a lovely person and a credit to the hotel.
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from María Fernández Arias, Marketing at H10 Puerta de Alcala
Responded Sep 29, 2023
Muchas gracias por sus excelentes palabras. Para todo el personal es una satisfacción poder ayudar en cualquier circustancia. Un afectuoso saludo y estaremos encantados de recibirles en su próxima visita a la ciudad.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel, except for the service on the rooftop, where there was no interest in taking care of the hotel guests. Great potential but poor delivery. The rooftop provides a superb view of the city at dusk, but despite a staff of 6 or 7 for maybe 20 table, waiting 30 minutes to be able to order appetizers and a meal took two trips to the bar to ask for someone to come to take an order. Only after asking for the manager on duty, was I able to order food. UNSAT and unfortunate for such a nice location.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Nice hotel. Not cheap. Do not stay for the rooftop view. Service is really poor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from María Fernández Arias, Marketing at H10 Puerta de Alcala
Responded Sep 29, 2023
Estimado cliente, muchas gracias por dedicarnos su tiempo. Nos agrada comprobar que ha disfrutado de la estancia y de nuestra excelente ubicación. Sentimos mucho lo ocurrido y tomamos nota para proceder a los cambios necesarios y poder seguir ofreciendo nuestra mejor calidad y servicio. Un cordial saludo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 2 nights in the VERY HOT month of August. We had a rental car and were able to get a parking spot in the hotel. Also, this place is outside of the zone where your car needs to be of a certain class. So no worry about fines. Prices for parking were reasonable. The room was a good size. They had the sofa bed already made for my 5 year old and had placed a crib in our room without me even requesting one for my 19 month old. In the crib they provided bath gel and lotion for the baby, a small towel, small pillow, and even a stuffed animal!!! Bedding was very comfy for all of us. We booked here specifically for the pool upstairs so kids could cool down. Pool is small but very clean and totally worth it. We wished pool was open later but we were able to enjoy it for an hour or two each day. We ate at the lounge upstairs and enjoyed sunset cocktails. Service was excellent, food was good. I was very pleased with my stay. Hotel is close to the metro so in 10-15 mins you are in the center. We had an excellent experience at H10 and would definitely return next time we are in Madrid. …
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Reserve a lounge chair at the pool the day before. Also, call in the AM day of check in to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from María Fernández Arias, Marketing at H10 Puerta de Alcala
Responded Sep 22, 2023
Dear Cathi, the whole team thanks you for your wonderful words. Knowing that our customers have enjoyed their stay and we have met their expectations is an incentive to continue providing our best services every day. Thank you very much again for sharing your opinion on the platform and especially for recommending our brand. Warm regards and we look forward to having you back among us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed four nights here in a basic standard room with the Stay & Taste offer (half-board) in early September. The weather we had for two days was very poor (the most rain in one day for 50 years!) so we spent a bit more time in the bedroom than expected and, I would agree with other comments, that it is a bit compact although the bathroom is a good size. As we did not do all we wanted to due to the weather we shall therefore be returning to Madrid again and I shall definitely be booking here again. The location is very good for the metro and close to a stop for the Hop On bus tour and also Atocha train station from where we were intending to visit Toledo and caught the train to Malaga for a final few days on the coast. The roof top terrace is lovely (although it was closed for 2 days due to the weather). The staff and house keeping are excellent. The food offering for breakfast was extensive and finally, a hotel with plenty of coffee machines, so never any wait. The food as part of the Stay and Taste was from their al a carte restaurant, although one starter and two main course dishes are excluded. The reduced menu was therefore slightly limited and after a several days would get repetitive but the quality of the food was superb and we looked forward to going down for our meal every day. …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Sleep Quality
Room Tip: If you expect to spend any time in the bedroom other than for sleeping I would suggest upgrading...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from María Fernández Arias, Marketing at H10 Puerta de Alcala
Responded Sep 22, 2023
Estimado cliente, es un placer leer sus excelentes comentarios. Nos sentimos muy orgullosos y agradecidos al comprobar que su experiencia de alojamiento fue todo un éxito. Estaremos encantados de volver a recibirle y ofrecerle de nuevo nuestra mejor atención y calidad. Muchas gracias por su tiempo y sobre todo por confiar en nuestra marca. Atentamente
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the H10 Puerta de Alcala for a 4 night city break at the beginning of September as we have stayed at several H10 hotels and think the standard is pretty good. We were given a voucher for a bottle of wine and had some chocolates left in our room for being repeat guests. Tiny bit disappointed not to be offered the usual glass of Cava on check in but quickly made our way up to the glorious roof terrace for a drink sitting in the late afternoon sun (Sadly that was the last time we saw the sun) Our room was very compact but that was our choice as we had a busy few days mapped out and didn’t plan to be in it much. We also booked to go half board which turned out to be very lucky for us as Madrid had the most rain for 50 years in the short time we were there, and we were ill prepared clothes wise to go out looking for places to eat in the evening. The menu is limited, and about 3 items on it also not available to those on the half board terms so could get repetitive if you were there for any length of time but it was truly excellent. You won’t go hungry, the quality of the ingredients was superb and the cooking and presentation sensational. The breakfast buffet also very good, the usual wide range of foods to suit all nationalities. The staff in all areas were very pleasant and efficient. The housekeeping was very good. The location also pretty good. It’s near a lovely park (sadly not explored on this occasion due to the weather), close to a metro station, there’s a city tour bus stop a few minutes walk away and an easy 20 minute walk to the Prato.…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from María Fernández Arias, Marketing at H10 Puerta de Alcala
Responded Oct 1, 2023
Dear customer, the whole team thanks you for your wonderful words. Knowing that our customers have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. Thank you very much again for sharing your opinion on the platform and especially for recommending our brand. Best regards and we look forward to having you back with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
10th-15th august We had previously stayed last year at our first h10 hotel in seville and we loved it so much that we thought we would try the one in madrid. Upon arrival we were greeted by friendly staff who took our luggage to our room and gave us cold glasses of cava whilst we checked in. Being a h10 member (sign up it is free!) we were also given a voucher to redeem two free drinks of our choice at the hotel bar. The hotel is spotless, and has such unique decor and artwork. We were on the 5th floor and our room was spacious with a lovely bathroom. Our room was cleaned daily throughout our stay and the sheets were so soft! When we first arrived they were doing some renovations on the restaurant so the breakfast was moved to the room next to the lobby bar. Breakfast was included on our trip and there was a great selection, i am gluten free and there was a little gluten free corner with cereals, bars and other snacks. There are also labels on 90% of the food stating ingredients, you can also ask for gluten free bread and it is heated for you in its own plastic packaging. Everything was spotless and staff continuously putting more food and drinks out. The hotel is just a little bit further out from the centre than we would have liked, but it was 40 degree heat when we were there so in slightly lower temperatures it would have been fine. On some days we did get a bolt taxi which cost £5-£6 to the centre which is well worth it. We did go to a few restaurants that were within 10-15 mins walk which were great. We loved the rooftop pool, you are able to reserve for free a sunbed at reception for 1 hour. They only have 6 and i suppose this is a fair way to access the pool and sunbed area for everyone. There was a lifeguard/staff member there with the timetable and towels so you could speak to him about the sunbeds too. One one day we had booked 12-1 and were able to stay until 2.30 because noone else had booked. If there arent any beds available there are plenty of little bar tables and stools you can leave your towels and items on whilst using the pool too. My advice would be to hit the pool for 12ish as the first day we went at 10am and even though it was about 27 degrees the pool is not heated and was freezing! The rooftop bar is lovely, you can order snacks and food and loads of cocktails and drinks. Usually they would bring over a little pot of snacks with each order too, including olives, nuts, crisps and sometimes sweets! We just loved the laidback atmosphere and often spent most nights after a meal drinking here. I would recommend the sangria! On our last day we saw people had booked the rooftop brunch and the food looked amazing. We were also able to request a late check out for free leaving the room at 2pm instead of 12pm as usual. Overall just a lovely relaxing break, the hotel was so quiet and mainly adults. We slept so well. Great hotel, with fantastic hardworking staff. …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from María Fernández Arias, Marketing at H10 Puerta de Alcala
Responded Sep 2, 2023
Todo el equipo le agradecemos sus magníficas palabras. Conocer que nuestros clientes han disfrutado de su estancia y hemos cumplidos con sus expectativas es un incentivo para seguir dando nuestros mejores servicios día a día. Muchas gracias de nuevo por compartir su opinión en la plataforma y sobre todo por recomendar nuestra marca. Un afectuoso saludo y deseamos tenerle de nuevo entre nosotros.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$133 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh alcala madrid, nh alcala hotel madrid
FORMERLY KNOWN AS
NH Puerta de Alcala
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
146
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Claim Your ListingH10 PUERTA DE ALCALA $148 ($̶1̶8̶6̶) - Updated 2023 Prices & Hotel Reviews - Madrid, Spain
Frequently Asked Questions about H10 Puerta de Alcala
Which popular attractions are close to H10 Puerta de Alcala?
Nearby attractions include Billy Elliot (0.2 miles), Iglesia de San Manuel y San Benito (0.3 miles), and Iglesia de Nuestra Senora de la Concepcion (0.2 miles).
What are some of the property amenities at H10 Puerta de Alcala?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at H10 Puerta de Alcala?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H10 Puerta de Alcala?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at H10 Puerta de Alcala?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to H10 Puerta de Alcala?
Conveniently located restaurants include Ornella Velázquez, El Velázquez 17 - Restaurante, and La Bistroteca.
Are there opportunities to exercise at H10 Puerta de Alcala?
Yes, guests have access to a rooftop pool during their stay.
Are any cleaning services offered at H10 Puerta de Alcala?
Yes, dry cleaning and laundry service are offered to guests.
Does H10 Puerta de Alcala offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at H10 Puerta de Alcala?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to H10 Puerta de Alcala?
Many travelers enjoy visiting Royal Palace of Madrid (1.8 miles), Plaza Mayor (1.5 miles), and Museo Cerralbo (1.8 miles).