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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from H10 Puerta de Alcala
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#158 of 474 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
The H10 Puerta de Alcala is located in Salamanca district, the city’s financial hub, and close from the most select boutiques. The hotel has 146 elegant rooms, a restaurant, a bar and 5 meeting rooms.
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Room & Suite (151)151
Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Rooftop pool
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Rooftop terrace
Wifi
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
272Restaurantswithin 0.3 miles
35Attractionswithin 0.3 miles
Contact
Calle de Alcala 66 Alcala, 66, 28009 Madrid Spain
Name/address in local language
Getting there
Príncipe de VergaraMadrid Metro2 min
VelazquezMadrid Metro5 min
602Reviews47Q+A24Room tips
Reviews
Traveler rating
- 299
- 193
- 59
- 21
- 30
Time of year
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Selected filters
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- English
Popular mentions
I booked through the hotel´s web page and I got a very good rate for a 21 m2 room. To my disappointment when I arrived, I got a much much smaller room that what I had booked, a real hole with a view to a service staircase. I complained and I was told that what I paid for was for the smallest room and that I had been upgraded.!!!! I thought they were joking. I have to admit that they were very nice and kind, but they didn´t solve my issue, nor they intended to and I had to stay in that closet for a week. The hotel misleads its clients.
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Date of stay: February 2021Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: There are many other options in Madrid. Don´t stay there
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Helpful
Hotel's Favorite
We stayed there for a 3-days weekend. Service was great and careful. The room was big, clean, isolated against the street noises and comes with amazing bed sheets. All the hotel is kept at a cool temperature which is very appreciated considering it can reach 40° degrees in Madrid in the summer. The main advantage of the hotel is definitely the terrace and the pool. Breakfast was served there in the morning. Enjoying a beautiful view of Madrid while being in a refreshing pool or while taking your morning coffee is amazing! Health measures are being taken. There a limit of 6 people at the same time in the pool and the sun beds are being clean between each customer. I would recommend you book in the morning or the day before. Overall, the hotel was really great, we had an amazing experience in Madrid!…
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Date of stay: August 2020Trip type: Traveled as a couple
3 Helpful votes
Helpful
The hotel is very good in many ways and would suit some guests admirably, especially those with business, social or other reason to be staying in the Salamanca district close to the Retiro. In some ways it warrants 4 stars but..... it just wasn't what I had been anticipating. Having initially walked past the establishment on the opposite side of the road (obscured by roadworks) my welcome was competent enough and I did not need any help with my light baggage, although none offered. Common parts clean, safe, commodious and well presented. But anonymous, lacking in atmosphere or any particular charm. A bit like a more upmarket airport lounge. Waiters very kind and helpful. Room pleasant enough with non intrusive air con and well equipped- kettle as well as coffee machine, TV, decent lighting options, good range of complimentary toiletries, comfy bed and bed linen, nice pillows, robe and slippers, mini bar, proper bath (very small ) in pleasant en suite with a shower that you don't need to be Albert Einstein to get to work properly, outside terrace with good views and I am sure a nice place to sit (if, unlike me, you are not worried about heights) but in a line of other rooms' similar terraces so not very private. However there wasn't a lot of space in what I had thought to be special room. Fine for my single use but my Wife and I would have been bumping into each other if she had been able to accompany me as originally intended. Basement restaurant efficient enough for breakfast albeit an advised 5 Euro supplement for a hot option would have been a bit mean. Roof top restaurant pleasant (including overhead space heaters) with good food cooked to order and a nice wine recommended by the staff and as I did not sit near the edge felt comfortable when it got dark. Roof top plunge pool looked pleasant enough if you like that sort of thing and the concomitant view of the sheer drop beyond its glass fronted sides, and I can imagine the space generally is a pleasant "sun trap" at a more clement time of the year. A few other "niggles"- room lies immediately below roof terrace so anyone moving their chairs above produces intrusive and disturbing scraping noises. I noticed this with the hotel having only limited occupancy so it must be much worse at other times with more guests. Odd to find no waste bin in the room. Minor blemishes to decor, especially damage to the bottom of the bathroom door. Unsightly, nothing more. Couldn't get my head around the IT familiarity that would have been necessary to be able to view the menus ( I understand the health related reasons for this). Bath is very small ( I understand the need to save water) so even with only a few inches of water in it almost any movement causes spillage over the sides and soaks the floor. That is usually my Wife's prerogative! It isn't the establishment's fault but my longstanding reservation at a sister hotel closer to the city centre (where I really wanted to be) was cancelled due to Covid and I was offered this as an alternative. It just wasn't what I had been anticipating, but competent enough if that is what you want and want or need to be based on this side of the city. Still love Madrid though and will be back like a shot when I can!…
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Room Tip: I would avoid the floor below the roof terrace at busier times
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2 Helpful votes
Helpful
+1
I contacted hotel many times no answers. I went personally and it is empty but nobody cares The bar the QR code did not work and Could not order anything I asked for a printed menu and they did not have The pool is small 4 people maximum by reservation I think the owner is on vacation
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Date of stay: July 2020Trip type: Traveled solo
Helpful
We are from CHICAGO and my tour organized our stay at this hotel for 2 nights. We have a standard room on the first floor room 102. No view but that didn’t bother us as we are out and about all the time. The bed was very comfortable. The blanket also very comfortable. Water pressure in the bathroom is good. Room was modern. I am suprised they have so little review. The walk to retiro park is just around the corner and was beautiful. I think for the price, it’s a steal in Salamanca. I would def recommend this hotel. Oh by the way breakfast is excellent!
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Date of stay: March 2020
1 Helpful vote
Helpful
Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
Responded Mar 3, 2020
Dear cleon468, We appreciate your time in share with us your comment. We feel so glad to know that you had a great experience in the hotel and you enjoyed our privileged location. We would be pleased to welcoming you soon. Best regards.
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PRICE RANGE
$99 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh alcala madrid, nh alcala hotel madrid
FORMERLY KNOWN AS
NH Puerta de Alcala
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
146
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Claim Your Listing Frequently Asked Questions about H10 Puerta de Alcala
Which popular attractions are close to H10 Puerta de Alcala?
Nearby attractions include Billy Elliot (0.2 miles), Iglesia de San Manuel y San Benito (0.3 miles), and Iglesia de Nuestra Senora de la Concepcion (0.2 miles).
What are some of the property amenities at H10 Puerta de Alcala?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at H10 Puerta de Alcala?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H10 Puerta de Alcala?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at H10 Puerta de Alcala?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to H10 Puerta de Alcala?
Conveniently located restaurants include Sazon Arte, Curry y Canela, and La Bistroteca.
Are there opportunities to exercise at H10 Puerta de Alcala?
Yes, guests have access to a rooftop pool during their stay.
Are any cleaning services offered at H10 Puerta de Alcala?
Yes, dry cleaning and laundry service are offered to guests.
Does H10 Puerta de Alcala offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at H10 Puerta de Alcala?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to H10 Puerta de Alcala?
Many travelers enjoy visiting Royal Palace of Madrid (1.8 miles), Plaza Mayor (1.5 miles), and Museo Cerralbo (1.8 miles).