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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from H10 Puerta de Alcala
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#162 of 483 hotels in Madrid
Location
Cleanliness
Service
Value
The H10 Puerta de Alcala is located in Salamanca district, the city’s financial hub, and close from the most select boutiques. The hotel has 146 elegant rooms, a restaurant, a bar and 5 meeting rooms.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Rooftop pool
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Rooftop terrace
Wifi
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
279Restaurantswithin 0.3 miles
35Attractionswithin 0.3 miles
Contact
Calle de Alcala 66 Alcala, 66, 28009 Madrid Spain
Name/address in local language
Getting there
Príncipe de VergaraMadrid Metro2 min
VelazquezMadrid Metro5 min
Rental CarsSee rental cars from $14/day
628Reviews47Q+A27Room tips
Reviews
Traveler rating
- 310
- 206
- 60
- 21
- 32
Time of year
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Selected filters
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- English
Popular mentions
H10 is a lovely hotel, although the basic rooms are very small. No coffee or tea making facilities in room, no view in basic rooms . Breakfast expensive at €18 pp but lovely cafe across road with breakfast at €12.00 . Bed very comfortable , not a lot of hanging space or drawers for 2 people . Staff at reception very helpful and friendly. Lovely roof top terrace and bar, bar food very good .
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Date of stay: November 2021
Value
Location
Service
Room Tip: Pay extra and go for Superior Room
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Helpful
Response from PuertaDeAlcala LaDirección, Otros at H10 Puerta de Alcala
Responded 1 week ago
Dear catherinen704, Firstly I appreciate a lot your confidence and the time you have taken in sending us your constructive comments. We are so pleased to know that you enjoyed our rooftop with its spectacular views and the very helpful staff. We hope to welcoming you in a near future and you could enjoy our hotel and another room. We are looking forward to seeing you soon again. Best regards.
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Hotel's Favorite
We stayed there for a 3-days weekend. Service was great and careful. The room was big, clean, isolated against the street noises and comes with amazing bed sheets. All the hotel is kept at a cool temperature which is very appreciated considering it can reach 40° degrees in Madrid in the summer. The main advantage of the hotel is definitely the terrace and the pool. Breakfast was served there in the morning. Enjoying a beautiful view of Madrid while being in a refreshing pool or while taking your morning coffee is amazing! Health measures are being taken. There a limit of 6 people at the same time in the pool and the sun beds are being clean between each customer. I would recommend you book in the morning or the day before. Overall, the hotel was really great, we had an amazing experience in Madrid!…
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Date of stay: August 2020Trip type: Traveled as a couple
4 Helpful votes
Helpful
The hotel is absolutely amazing! I’ve been to many hotels but this one is probably the best I ever been to. First of all, the reasons we got an heart break on are the balcony of the room (which was our room), with the incredible view that covered the city, the design of the hotel as well as the room, the rooftop with the amazing view of Madrid and the pool on the rooftop too which is crazy beautiful. The rooms are clean and very spacious as well as the hotel in general. The personal is very nice especially the housekeepers. They are doing an amazing job. The hotel is located near to the Retiro Park. I just got one negative point: the bar on the rooftop is way to expensive for what it is served. It is a little bit far from the city center by walking but the bus 2 and 20 and the subway line 2 will take you there as well as taxis and Uber… The location is kind of an advantage and an inconvenient: it is located in a good district with good bakeries and nice restaurants, near to the park but kinda far from the center. Near to the hotel, you have a good bakery which is called “Santagloria” and the Goiko grill for good burgers. You will find nice and classy restaurants as well. Moreover, you should definitely try the Ginkgo Bar near to the plaza España and located at the 12th floor. The view of the city from there is breathtaking, the food is delicious and the personal is lovely. There are so many things to do in Madrid that I definitely recommend you to go on a trip there and obviously to book your stay at the H10……
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Go to the Zoo Aquarium, Parque Warner, Retiro Park, Gran Via, Plaza Mayor, Cibeles, Puerta de...
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1 Helpful vote
Helpful
Overall I was very disappointed. The pool, which was the main reason we booked it, was not functioning. Not to mention that even it was open, it’s TINY. Great work on the photoshop! The staff in general were not very friendly, especially the rooftop/bar restaurant ones. You’d expect in a pandemic that they would be happy to have visitors... The location is the only positive. Right next to the main entrance of the park and the Main Street
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Date of stay: April 2021Trip type: Traveled as a couple
Room Tip: If you plan on booking it for the pool, don’t bother. It’s tiny
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3 Helpful votes
Helpful
I booked through the hotel´s web page and I got a very good rate for a 21 m2 room. To my disappointment when I arrived, I got a much much smaller room that what I had booked, a real hole with a view to a service staircase. I complained and I was told that what I paid for was for the smallest room and that I had been upgraded.!!!! I thought they were joking. I have to admit that they were very nice and kind, but they didn´t solve my issue, nor they intended to and I had to stay in that closet for a week. The hotel misleads its clients.
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Date of stay: February 2021Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: There are many other options in Madrid. Don´t stay there
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1 Helpful vote
Helpful
PRICE RANGE
$99 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh alcala madrid, nh alcala hotel madrid
FORMERLY KNOWN AS
NH Puerta de Alcala
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Recoletos / Barrio de Salamanca
NUMBER OF ROOMS
146
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Claim Your Listing Frequently Asked Questions about H10 Puerta de Alcala
Which popular attractions are close to H10 Puerta de Alcala?
Nearby attractions include Billy Elliot (0.2 miles), Iglesia de San Manuel y San Benito (0.3 miles), and Iglesia de Nuestra Senora de la Concepcion (0.2 miles).
What are some of the property amenities at H10 Puerta de Alcala?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at H10 Puerta de Alcala?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H10 Puerta de Alcala?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at H10 Puerta de Alcala?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to H10 Puerta de Alcala?
Conveniently located restaurants include La Bistroteca, Sazon Arte, and Curry y Canela.
Are there opportunities to exercise at H10 Puerta de Alcala?
Yes, guests have access to a rooftop pool during their stay.
Are any cleaning services offered at H10 Puerta de Alcala?
Yes, dry cleaning and laundry service are offered to guests.
Does H10 Puerta de Alcala offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at H10 Puerta de Alcala?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to H10 Puerta de Alcala?
Many travelers enjoy visiting Royal Palace of Madrid (1.8 miles), Plaza Mayor (1.5 miles), and Museo Cerralbo (1.8 miles).