We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TripAdvisor
Madrid
Trips
Inbox
More
    Help Center

    H10 Puerta de Alcala

    394 reviews
    #117 of 452 Hotels in Madrid
    Save
    Calle de Alcala 66 | Alcala, 66, 28009 Madrid, Spain
    011 34 911 23 92 70
    Visit hotel website
    Lowest prices for your stay
    Check In— / — / —
    Check Out— / — / —
    Guests 1 room, 2 adults, 0 childrenGuests 12
    Travelocity
    $159
    View Deal
    Agoda.com
    H10 Hotels
    Hotels.com
    ZenHotels.com
    View all 16 deals
    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Travelocity
    TripAdvisor
    $159
    Agoda.com
    H10 Hotels
    Hotels.com
    ZenHotels.com
    Cancelon
    $159
    Priceline
    Trip.com
    Booking.com
    Expedia.com
    Orbitz.com
    Otel.com
    bedfinder
    Hotwire.com
    getaroom.com
    View all 16 deals
    Collapse deals
    Overview
    4.0 394 reviews
    • Excellent49%
    • Very good34%
    • Average10%
    • Poor3%
    • Terrible4%
    Travelers talk about
    Visit hotel website
    E-mail hotel
    Calle de Alcala 66 Alcala, 66, 28009 Madrid Spain See on map
    Name/address in local language
    AMENITIES
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Rooftop Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    4 Star accommodation
    All hotel details
    Additional information
    Visit hotel website
    Offers from H10 Puerta de Alcala
    Special Offer:Get your 5% discount!
    About
    Description
    ​The H10 Puerta de Alcala is located in Salamanca district, the city’s financial hub, and close from the most select boutiques. The hotel has 146 elegant rooms, a restaurant, a bar and 5 meeting rooms. Less
    Hotel class
    Contact Information
    011 34 911 23 92 70Call
    Visit hotel website
    Hotel Amenities
    HOTEL FEATURES
    Room Service
    Restaurant
    Free High Speed Internet (WiFi)
    Bar/Lounge
    Air Conditioning
    Banquet Room
    Business Center with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Laundry Service
    Meeting Rooms
    Minibar
    Multilingual Staff
    Non-Smoking Hotel
    Outdoor pool
    Wheelchair access
    Pool
    Beachfront
    Free Parking
    Spa
    Breakfast included
    Fitness Center with Gym / Workout Room
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Hotel Style
    Family
    ,
    Luxury
    ,
    Business
    Room types
    Non-Smoking Rooms, Family Rooms, Accessible rooms
    Hotel class
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Contact Information
    011 34 911 23 92 70Call
    Visit hotel website
    Hotel Style
    Family
    ,
    Luxury
    ,
    Business
    Room types
    Non-Smoking Rooms, Family Rooms, Accessible rooms
    Number of rooms
    146
    Price range
    $105 - $199 (Based on Average Rates for a Standard Room)
    Formerly known as
    NH Puerta de Alcala
    Also Known As
    Nh Alcala Madrid
    ,
    Nh Alcala Hotel Madrid
    Location
    Spain > Community of Madrid > Madrid > Barrio de Salamanca / Recoletos / Salamanca (District) / Retiro
    Show More
    Show Less
    Nearby
    Nearby HotelsSee all 452 nearby hotels
    Wellington Hotel
    1,668 reviews
    .15 miles away
    Hotel Catalonia Goya
    954 reviews
    .21 miles away
    Apartamentos Goya 75
    82 reviews
    .23 miles away
    ICON Wipton
    147 reviews
    .25 miles away
    Nearby RestaurantsSee all 12,982 nearby restaurants
    Floren Domezain
    381 reviews
    .06 miles away
    Horchateria Alboraya
    136 reviews
    .09 miles away
    Restaurante Los Lagos
    54 reviews
    .03 miles away
    Maitake Restaurante Japones
    71 reviews
    .09 miles away
    Nearby AttractionsSee all 2,954 nearby attractions
    Iglesia de Nuestra Senora de la Concepcion
    53 reviews
    .20 miles away
    Dolmen de Dali
    20 reviews
    .20 miles away
    Casa Arabe
    58 reviews
    .06 miles away
    Estatua de Espartero
    5 reviews
    .14 miles away
    See all 452 nearby hotelsSee all 12,982 nearby restaurantsSee all 2,954 nearby attractions
    Reviews & more
    Write a review
    394Reviews
    411Photos
    37Q+A
    15Room tips
    Traveler rating
    • 196
    • 132
    • 40
    • 12
    • 14
    Time of year
    Traveler type
    Language
      • More languages
    • Filter
    • English
    Show reviews that mention
    Far from a 4* property
    We stayed at this Hotel f in Nov 2018. Although, it was classified as a 4* Hotel, it was found wanting in many things.
    Rooms were really too small for a Hotel of this category.--hardly space to move about. No Tea or Coffee maker.
    although, we had taken 4 Rooms, our request to ret    …
    Read more
    Date of stay: November 2018
    Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
    Responded 5 days ago
    Dear OscarArgal, At first, I would like to express my gratitude in your own time in sending us your comments. I apologise for all the inconveniences you had and the hotel did not live up with your expectations. I would like to suggest you that you should book a room with views to enjoy greater space in the room and tea/coffe maker details to provide you a more comfortable and pleasant experience. We would like to welcoming you in a near future and recover your confidence in H10 Puerta de Alcalá. Kind regards
    Read more
    H10 Puerta de Alcala
    I booked a weekend break though British Airways that included the flight and the hotel. Checking the H10 website I found that the hotel would be ideal and central to the arts, design and shopping district of Salamanca. It is also across the street from the wonderful park and gard…
    Read more
    Date of stay: December 2018
    Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
    Responded 5 days ago
    Dear fabianstephenson, At first, I appreciate a lot the time you have taken in sending us your honest comments about your stay. I would like to inform you that we can provide coffe machine and tea in superior, familiar and rooms with views. We can provide iron and ironing board under availability. My reception partners would be pleased to offer this kind of service. I would like to suggest you that you should book a room with views of the streets next time you visit Madrid. Iam sure you will feel more comfortable and satisfied. We are looking forward to welcoming you in a near future again. Kind regards
    Read more
    Three night cityholiday
    For a long weekend holiday this was excellent hotel for a location (metro nearby) and great breakfast buffet. Our room was tidy and recently renovated. Bed was excellent to sleep. Staff in lobby bar and reception was kindly and helpful all the way.
    Read more
    Date of stay: December 2018
    Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
    Responded 5 days ago
    Dear 178mariannev, At first, I appreciate a lot your time in sending us your very positive and fabulous comments. Iam so glad to know that you enjoyed the hotel and facilities. It is true that we can provide one of the best hotel centric location and well comunicated area. Also our kitchen staff work everyday with effort and illusion to provide a balanced and varied breakfast. Thanks to the last hotel renovation, we can provide comfortable rooms to stay. Iam so pleased to know that our staff made possible a pleasant stay. Iam looking forward to welcoming you again. Best regards
    Read more
    City Visit
    Good all round hotel. Staff, from reception to housekeeping, are all very professional and helpful. If visiting during the summer months the rooftop is a must - great views. Breakfast was high quality and plenty of it.

    The only word of caution is the size of the basic room. It’s    …
    Read more
    Date of stay: November 2018
    Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
    Responded Nov 12, 2018
    Dear Forest R, Firstly, I appreciate the time you have taken in sending us you honest comments. Iam glad to know that the centric location, helpful staff and breakfast service were worth it and they lived up to your expectations. On the other hand, I apologise for the incoveniences you had with room size. Truly, the basic room is the smallest room in the hotel. I would like to recommend you a room with views the next occasion you stay with us and improving your experience with us. We would like to welcoming you soon so we are waiting in Madrid. Kind regards and take care yourself
    Read more
    +4
    Professional stay in Madrid
    H10 puerta de alcala is a medium size hotel.
    Try the rooftop if the weather is good: view on Madrid is just amazing.
    Accommodations are really quiet and clean.
    The hotel has a great location next to Retiro park, really close to city center.
    Read more
    Date of stay: November 2018
    Response from PuertaDeAlcala L, Director de Relaciones Públicas at H10 Puerta de Alcala
    Responded Nov 6, 2018
    Dear ML H, At first, I appreciate a lot your confidence in H10 Puerta de Alcalá for your stay and the minutes you have taken in sending us your wonderful and positive comments about the hotel. Iam so pleased to know that you enjoyed your experience with us and you liked the location and the accommodation comfort specially. We would like to welcoming you in a near future and being your hotel reference in Madrid. Kind regards
    Read more
    Previous
    123456…30
    Album Categories
    All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Center & Event Rooms
    Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
    The Classic Double Room with View at the H10 Puerta de Alcala
    Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
    The Classic Double Room with Terrace at the H10 Puerta de Alcala
    Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
    The Classic Double Room with Terrace at the H10 Puerta de Alcala
    Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
    The Classic Double Room at the H10 Puerta de Alcala
    Professional photo exclusively commissioned by TripAdvisorH10 Puerta de Alcala
    The Basic Double Room at the H10 Puerta de Alcala
    Previous
    123456…18
    We are thinking about staying at this hotel. Are there any renovations going on for the month of August and also there is a comment about air conditioning. Please advise if there is air conditioning in the rooms.
    Air conditioning was fine in mid June. The hotel is quite new, so can't think what they would do...but I would recommend emailing them to check. If anything, more frustrating to me was the amount of social/media events hosted in the cool terrace that stopped us from using it whenever we wanted. It is very good, so is very popular. Loved this hotel.
    0 votes
    Show all answers
    Hi, what type of laundry service/machines besides dry cleaning does this hotel offer? Do you provide laundry detergent? Thanks!
    This hotel does not provide self-service laundry facilities. They will send your laundry out to be cleaned … for a fee, of course. If you were to ask where there is a nearby laundry facility, I'm sure they'd recommend one.
    0 votes
    Hi, what type of laundry machines/service does this hotel offer besides dry cleaning? Thanks.
    I doubt very much if there is any other service than hotel dry cleaning . It’s a city hotel not an apartment .
    0 votes
    We have book the classic room with terrace, is the terrace big enough to sun bathe on & do they get much sun?
    I couldn’t say . It’s very warm from May onwards . There is the most beautiful park so very close to the hotel .
    0 votes
    Show all answers
    What is the Metro stop for the hotel?
    Principe de vergera, you can see it from the hotel. No need to get a cab anywhere and buses stop directly outside too.
    1 vote
    Show all answers
    Previous
    123456…8
    "ask for a double bed."
    "Centrally located; rooms are hip, urbane and super cool; cannot be beat."
    "We didn't have much natural light as we faced a courtyard - maybe check at reception if this would be something that would bother you!"
    "worth asking about the more expensive suites with view and balcony"
    "Our room faced an interior space."
    Previous
    123
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing