This is a very nice hotel. My room on the 13th floor was spotless and the view was excellent. Do try out the gym as it is very well equipped. There is a very good sushi place in the same building as the hotel. A bit outside of the city center but still lots of shopping and eating opportunities in the neighbourhood. Just a short walk from Santiago Bernabéu if you are so inclined. Good bed, good room service. Would be happy to stay here again. Found a cheaper price on Locktrip for 119$ a night and even cheaper with this discount IXSIG code enjoy your stay :)
I've stayed in this hotel on business for a number of years - and I've been in the hotel a dozen or so times. On my last visit, however, I locked everything in the safe apart from an iPad that needed to be charged while I was having lunch nearby. But someone came into the room between 2:30pm and 4:30pm and stole the iPad. I contacted reception and the Guest Relations desk - and got little help. I showed them that the iPad was still in the building, as I could trace it on my phone. But we could not establish its exact location, as it has many floors. Then at exactly 5pm, the iPad was turned off and disappeared from my tracer. Presumably, at the time someone had finished their shift. I asked the hotel to investigate, as they would know who had access to that room for cleaning etc. They did nothing. So I reported it to the Spanish Police. They have all the details on file at the local station. I post this as a warning. Do pass on details of any similar incidents, as I doubt this was an isolated case.…
Located not far from Real Mdrid stadium but far from the city center. Great breakfast, friendly staff. About 500m walk to the nearest metro. Nearby bus station. You need to pay extra for the gym - not very nice!
Wonderful stay. Rooms are very clean and spacious, the bathroom is actually 2 rooms and also clean. Check in was quick and easy. Fantastic location a few hundred metres from Real Madrid's Stadium, Bernabeu. Good restaurants and bars around. Coffee tea and water provided. Wifi was great. Plenty of powerpoints. Bed and pillows comfortable for a good sleep. The breakfast was outstanding, possibly the best set up and best selection in a hotel I've ever seen. Your eggs are cooked for you on the spot the way you like them. Nice bar, restaurant and cafe. Very friendly and helpful staff everywhere in the hotel. Definitely stay here again.
What a wonderful hotel. Big rooms, amazing views, and very kind staff. Especially Alban that made world class coffee for breakfast. A short bus or taxi ride from the city centre, but great for working. Highly recommended.
I would gladly recoment this hotel to my friends and family. Clean, fast, friendly and very comfrontable stay in Madrid. Try to get a room higher up - if possible. Amaizing breakfast, for 6 mornings I had different things to eat. High diversity in choice. Big, bright room with lots of light (my was on 9th floor, W oriented).
I was just leaving the hotel in a rush and there was no time for breakfast, so I ask the attendant to pack something for us to take away. They gave me some packs and I started to get some sandwiches. For my surprise, a woman who was doing the dishes told me to stop because I could not steal the meal and leave. She didn’t gave me time to explain and just run to the attendant to stop me. It was the most rude and disgusting situation I’ve been in a hotel. Is this because I am not and don’t look like eupean citizen? I don’t know! I’ve payed for the most expensive room, where there was free food and drinking for free all the time. Tip: think and ask someone before confronting the hospede, please! I don’t even speak your lenguage, be more polite
reseption service was no good, i get the feeling they dont want us guest of this hotel. Really bad customer service. then the room was ok. regular,average, and soft bed. vip lounge was exsellent and the houst Diego was who knew what he do. bravo Diego!
I’ve stayed here for work 4 times in the last 3 months. As a CEO, I am taking my business elsewhere. They didn’t recognise that I was a returning customer and also sold me a lunchtime spa pass without telling me that their 1-lane pool was used by 15 people shouting doing water aerobics for 3 hours (3 classes in a row). Apparently this is the case Monday-Friday. They refunded me in the end because 1) you couldn’t use the pool to swim 2) the rest of the spa wasn’t useable as everyone was screaming and doing intensive workouts - not exactly a spa feel. It’s like sitting in a bubble bath in the middle of an activity class. Wifi was so poor on 10th floor I had to use my phone. If staying for work, suggest you look elsewhere. If staying for spa, be careful and check that the spa / pool is actually useable. Disappointing.…
The hotel isn’t directly situated in the city center, but really close by. This enables you to relax and having a comfortable stay. The rooftop is amazing. Breakfast needed a reservation due to covid-19, but it didn’t bother us.
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