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Mercure Madrid Plaza de Espana

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Mercure Madrid Plaza de Espana
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1,493 Reviews from our TripAdvisor Community

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Showing 566: English reviews
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Cardiff, United Kingdom
Reviewed 1 week ago

Stayed for 4 nights in our first visit to Madrid. Hotel is being renovated but we were given a super room. Staff were all very friendly and keen to help. Breakfast was mote than ample with lots of variety. The hotel is conveniently placed to walk to many of the major sites and within 10 minutes walk of the Royal...

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Helpful?
Thank johnboy131
Cardiff, United Kingdom
Reviewed 1 week ago

At the time of staying the hotel was being refurbished, but this did not affect our stay. Our room was modern, clean and spacious. The breakfast was plentiful - as much as you could eat buffet with delicious fresh bread, croissant and fruit, as well as the usual cheese and meats. Also v. Good coffee. All staff were very friendly...

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Thank lynda n
Jerusalem, Israel
Reviewed 2 weeks ago

Very good location, minutes from Plaza de Espana, Palacio Real, Gran Via st. and much more.. The staff was very kind and helpful. Thus the hotel is during renovation, we could hardly feel it. We were upgraded to a privilege room, the room was spacious, new, modern with Espresso machine and more unusual facilities. Thank you so much!

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Thank Avihai H
London, United Kingdom
Reviewed 2 weeks ago

Very friendly and helpful staff try to ensure that the current building work does not spoil your stay. I was given one of the re-furbished rooms away from the renovations so noise was no problem, I think the hotel will look great when work is complete. The room was very comfortable and spacious for a city centre hotel with good...

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Thank GastrodontUK
Paris, France
Reviewed 3 weeks ago via mobile

I'm going to Madrid quite often for business. Despite its good location I would not recommend to go to this hotel. My room was very old. There was no bar and no gym at the hotel. This hotel needs a good refurbishment then will probably be ok.

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Helpful?
Thank Jean-Marc C
JAVIERDELUCAS, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Jean Marc, My name is Javier and I'm the Manager of Mercure Plaza España I want to thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is being refurbished since last November....

Portsmouth, United Kingdom
Reviewed 4 weeks ago

Currently undergoing massive refurbishment, although this did not affect our stay, just hope they are not going to rip out all of the old character of the building. Close to metro stations, restaurants and bars. We had what I assume was a refurbished room which was clean and modern, but the shower over the bath would not point the right...

Review collected in partnership with Mercure Hotels
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Thank Andrew A
Dagenham
Reviewed 4 weeks ago

on arrival to this hotel I was disappointed as it was covered in scaffolding and sheeting but the hotel offered us a room in the centre of a higher floor which was newly refurbished and advised we should'nt be disturbed by the works there and if we were not satisfied they would make another arrangement for us, cant ask for...

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Thank melanie f
JAVIERDELUCAS, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Melanie : I hope you are doing well! Let me introduce myself, I'm Javier teh hotel manager. I very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. I see that it wasn't love at first site. I'm delighted to read that you had an excellent stay and enjoyed your visit at our hotel....

Belfast, United Kingdom
Reviewed 4 weeks ago

The hotel is undergoing renovation but we were given a brand new room on top floor. Everything was new, bed and bathroom. The staff were very friendly and helpful. The hotel is situated at the bottom of the Grand Via and ideal as a base for sightseeing in Madrid. The breakfast was varied and plentiful. A reasonable price; an enjoyable...

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Thank Deeslo
JAVIERDELUCAS, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Deeslo : I'm Javier , the hotel manager . I really appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback and I'm really glad to read that you enjoyed our new rooms. In 15-20 days the terraces will be ready to be used I will share...

Tel Aviv, Israel
Reviewed March 14, 2017 via mobile

The hotel is situated in the heart of the city and has a very close access to Gran Via road which is the main road in central Madrid. The hotel is very confortable and offers sublime service including very delicious breakfast. I was very pleased that I chose this hotel for my stay in madrid.

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Thank vanmartin203
JAVIERDELUCAS, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Van Martin : Let me introduce myself, I'm Javier , the hotel manager and I want to thank you for your time and for the kind words dedicated to our hotel. I'm glad to read that you had a great stay with us. If you return in a couple of months, you'll be surprise with our brand new breakfast...

Philadelphia, Pennsylvania
Reviewed March 4, 2017

I had a very good experience at the Mercure Madrid Plaza de Espana. I received a renovated room that was spacious, clean, with wooden floors. Bathroom a good size with rainfall shower head. Personal safe in room. Breakfast quite basic but no complaints. Location is excellent. Near to the action of Gran Via but situated on a secluded street so...

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Thank Trent_PL
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Staying in Arguelles

Neighborhood Profile
Arguelles
Just south of the sprawling campus of the Complutense University of Madrid, Arguelles exudes a fast-paced, collegiate vibe. The main street, Calle Princesa, is filled with twenty-somethings rushing between classes and errands, meeting up with classmates, and grabbing cheap beers and cheap eats. This is a prime shopping spot where the major Spanish clothing and department store chains are less busy than their downtown counterparts, and there is an array of casual dining options to choose from. Check out nearby outdoor spaces such as the lushly planted Plaza de España to the south, which is often filled with craft stalls. To the west of Arguelles is the giant Parque Oueste, a calm and picturesque park with its own Egyptian temple.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Mercure Madrid Plaza de España is a cosy hotel in the heart of Madrid with an elegant and refined atmosphere unique in the city. The hotel combines the French art de vivre and Spanish food and entertainment with its modern design. Our rooms are comfortable and luxurious, our cuisine is delectable and the technology we provide is cutting-edge. Need anything more? Just ask our excellent staff! ... more   less 

Additional Information about Mercure Madrid Plaza de Espana

Address: Calle Tutor 1 | Esquina Ventura Rodriguez, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Arguelles
Price Range: $84 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Madrid Plaza de Espana 4*
Number of rooms: 97
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Also Known As:
Mercure Madrid Plaza De Espana Hotel Madrid
Sofitel Madrid
Accor Madrid Plaza De Espana
Madrid Sofitel
Hotel Style:
#110 Luxury Hotel in Madrid
#115 Romantic Hotel in Madrid
#125 Business Hotel in Madrid
#128 Family Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Madrid Plaza de Espana staff and other travelers.
21 questions
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Wigan, United Kingdom
11 months ago
Kildare, Ireland
Mumbai (Bombay), India
over a year ago

See all questions (21)

Questions? Get answers from Mercure Madrid Plaza de Espana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The hotel is in a quiet side street with limited views. Our room was on the fourth floor and very peaceful.”
lyndan_12, 1 week ago | Read review
“Ask for a renovated room away from the building work”
GastrodontUK, 2 weeks ago | Read review
“de luxe rooms are larger and have a small balcony (good for smokers)”
789iljah, Jan 26, 2017 | Read review
“rooms directly over the entrance get the noise of the front door opening and closing”
809PeterL809, Oct 18, 2016 | Read review
“3rd floor rooms were fine overlooking the street”
StevenRob, Oct 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question