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Mercure Madrid Plaza de Espana

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1,356 Reviews from our TripAdvisor Community

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Showing 517: English reviews
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

Close to the metro and templo de dobod but otherwise, really far from city center. Room also needs major refurbishing as it was old... Really old ! It is summer in Madrid and the AC cannot keep up with the heat. Maybe their HVAC system needs an upgrade too! Did I mention the hotel's old ? and not in a... More 

Helpful?
Thank Irene B
Odense, Denmark
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We a family of 5 had a fantastic stay at this hotel. All people employed there was very friendly pricing fine. Nice comfortable rooms. It is also close to more metro stations as well as shopping areas. On top of this they were very helpfull in getting our camera shipped back to us as we forgot it during the stay.... More 

Helpful?
Thank PLAndersen
JAVIERDELUCAS, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Mr. PLAndersen : I really appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. I see that you keep your promises. Thanks for your stay , i hope to see you back. Please don't forget to bring your camera. Thanks Javier de Lucas Director More 

Hobart, Australia
Level Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 23, 2016

An easy trip from the train station on the underground. Staff were great. A lovely older hotel. Our room had the entrance bit with a bathroom off to the right, and then another door in to the main bedroom so we felt well tucked away at night. Bought tickets for the Prado museum on line, then found they had to... More 

Helpful?
1 Thank Jatvla
Sao Paulo, Brazil
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2016

4 star hotel, good location, comfortable, good breakfast, parking garage in the hotel. My bed remains from the old Sofitel. Check in and Check out are efficient. The location is close to Palza de España and Gran Vía.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank carlmoya
Baltimore, Maryland
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed July 17, 2016

- Breakfast - WOW!‎ The best breakfast I ever had at any hotel - Location - good. Two metro stations nearby. Metro "Ventura Rodriguez" is the closest one. If you go 1 block to the left from hotel, turn left on Princesa and walk another 50 yards. Metro "Plaza Espana" is a little further away. Cross the street, walk by... More 

Helpful?
Thank arsen21
Javier D, Deputy Manager at Mercure Madrid Plaza de Espana, responded to this review

Thank you for your stay with us, and your opinions, are very important to us, Is very probably that in a few month we have a big renovation, We will hope, see you again after the renovation Best Regards Have a Nace Summer Raquel More 

Herne Bay, United Kingdom
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 10, 2016

hotel staff were very helpful and obliging. good value, but cooked breakfast was very limited choice and not the full buffet as expected, but the fruit choice in the fresh fruit salad was excellent quality and plentyful. central location for all the main monuments and attractions. most enjoyable trip

Helpful?
Thank Graeme S
Wales
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 1, 2016

The Main benefit of this hotel is its location. It is just 10 minutes walk from the Royal Palace. From the Plaza de Espana metro station, just 5 minutes from the hotel, you can reach all the main attractions (such as a the Prado) in about 25 minutes (for 1.5 Euros each way). The airport is just 30 minutes from... More 

Helpful?
Thank CelestiaWales
paris
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed July 1, 2016

Disappointing in every way. The rugs are old, soiled, worn. In addition, they are not kept tidy. Only one person on the staff spoke English and he was unavailable, leaving an intern to stumble through our reservation and needs. Their printer (used for printing boarding passes), did not work. The walls are paper thin. I could hear every word spoken... More 

Helpful?
Thank debellechasse
Javier D, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Belfast, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed June 28, 2016

My daughter and I spent 5 days in Madrid and arrived near midnight on Monday evening. Reception was open and cost 5euros on the metro taking 45mins and one change of train at nuevos Ministerios, getting off at Plaza de Espana, we got a bit lost but it is 5 minutes walk. Better to get off at Ventura Rodrigues. Day... More 

Helpful?
Thank Helen Anne M
Javier D, Manager at Mercure Madrid Plaza de Espana, responded to this review

Dear Helen Anne, I really appreciate your comments regarding your stay at the our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you... More 

Edin Urgh
2 reviews
3 of 5 stars Reviewed June 27, 2016

We stayed here for the 3rd or 4th time in a couple of years because a) it's part of Accor group and b) it's great location - but again it let us down. This time it was a number of things compounding. No particularly special gold member welcome, intermittent refilling of the 'gratis' soft drinks in the mini bar and... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank James B
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Arguelles

Neighborhood Profile
Arguelles
Just south of the sprawling campus of the Complutense University of Madrid, Arguelles exudes a fast-paced, collegiate vibe. The main street, Calle Princesa, is filled with twenty-somethings rushing between classes and errands, meeting up with classmates, and grabbing cheap beers and cheap eats. This is a prime shopping spot where the major Spanish clothing and department store chains are less busy than their downtown counterparts, and there is an array of casual dining options to choose from. Check out nearby outdoor spaces such as the lushly planted Plaza de España to the south, which is often filled with craft stalls. To the west of Arguelles is the giant Parque Oueste, a calm and picturesque park with its own Egyptian temple.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Mercure Madrid Plaza de España is a cosy hotel in the heart of Madrid with an elegant and refined atmosphere unique in the city. The hotel combines the French art de vivre and Spanish food and entertainment with its modern design. Our rooms are comfortable and luxurious, our cuisine is delectable and the technology we provide is cutting-edge. Need anything more? Just ask our excellent staff! ... more   less 

Additional Information about Mercure Madrid Plaza de Espana

Address: Calle Tutor 1 | Esquina Ventura Rodriguez, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Arguelles
Price Range: $74 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Madrid Plaza de Espana 4*
Number of rooms: 97
Reservation Options:
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Also Known As:
Mercure Madrid Plaza De Espana Hotel Madrid
Sofitel Madrid
Accor Madrid Plaza De Espana
Madrid Sofitel
Hotel Style:
#104 Luxury Hotel in Madrid
#116 Romantic Hotel in Madrid
#127 Business Hotel in Madrid
#128 Family Hotel in Madrid
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