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Hotel Arosa

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Hotel Arosa
Hotel Arosa
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1,177 Reviews from our TripAdvisor Community

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Showing 544: English reviews
Ko Samui, Thailand
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

When we arrived at our hotel we were really surprised. It was very clean and in a great location. The staff were OK friendly. You have the Main Street just off the hotel, it was not very loud though. It's also got the metro around the corner and the hop on hop off bus is across the street. The room... More 

Helpful?
Thank sam520
UK
Level Contributor
231 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed two nights here and was very happy with the hotel for the price we paid. Very central, within walking distance to Puerto del sol and obviously on gran via street, where you can get the hop on hop off bus (which i would recommend to see the sights of Madrid). Lots of bars, restaurants, clubs etc all nearby. The... More 

Helpful?
Thank PSP31
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear PSP31, we are so pleased you had an enjoyable stay with us. Your feedback is very much appreciated and we can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. We truly look forward to your next visit. More 

Level Contributor
22 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Just steps away from the bustling Gran Via, this lodging is ideally a quick walk away from food and multiple metro stations. The rooms were air conditioned, clean, and polished with a great view of the city. There is even an affordable airport shuttle service that picks you up from right outside the hotel every hour at the five. Only... More 

Helpful?
Thank Areia S
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Areia S, we sincerely thank you for the attention you have shown by giving your opinion regarding your stay at Hotel Arosa. Your feedback is very much appreciated. Hoping to have the pleasure to meet you on your next visit. More 

Zaandam
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went for a city trip to Madrid in Hotel Arosa. The most important reason was the 4* and the location in the middle of Gran Via and Calle Mayor. It was a very good choice. They fulfilled the expectations of comfort and friendliness. But above all the location was perfect. All interesting locations could be done by foot. Only... More 

Helpful?
Thank Armin K
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Armin K, we sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. We are so pleased you had an enjoyable stay with us. We hope to see you again in a near future. More 

Orlando, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Pros: good buffet breakfast, helpful housekeepers, maintenance man, and restaurant staff. Location good for transportation and shopping/ restaurantso. Cons: Rude front desk staff (July 1, 2016 pm); filthy hallway carpets; one outlet in bedroom and none by the bed; bed is 8 inches from floor and one keeps hitting shins with corners of bed frame; lousy TV reception; no CNN... More 

Helpful?
Thank saramalena
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear saramalena, we thank you for taking the time to tell us about your experience. We are sorry your stay didn't meet your expectations. Please know that we are taking your feedback to improve. More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

I asked for little help, but they just gave me one word "no " . My stuff got stolen in the hotel, I asked for keep the video few days ,they said we can only keep one day. They r cold blood. I asked for call the police for me, they didn't care about this anymore....only ask me to pay... More 

Helpful?
1 Thank 如萍廖
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Thank you for taking the time to share your feedback of our hotel on tripadvisor.com I apologize for not exceeding your expectations. Please know that we are taking your feedback to hear and focusing on improving. Again, I apologize for the inconvenience during your stay. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

A great hotel, excellent customer service and the breakfast buffet was the best..excellent location and view to the Grand Via. Metro is only 2 minutes away. Only 30 minutes via metro, excellent location , a few blocks from the LA Puerta del Sol, and hundreds of tapas restaurants and stores Well done guys!

Helpful?
Thank Guillermo P
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guillermo P, we are so pleased you had an enjoyable stay with us. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. We truly look forward to your next visit. More 

London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 8, 2016 via mobile

I chose this hotel based on its 4* rating and central location. The reception staff were not outwardly friendly, the 2 elevators must be the smallest I've seen anwhere the largest one had a capacity of up to 4 persons. The room was small, the decor outdated and dull with chipped paintwork on furnishings. Old style tv. No tea/coffee making... More 

Helpful?
Thank Michael S
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Michael S, thank you for taking the time to share your feedback of Hotel Arosa. We are pleased to see that you rated our location and breakfast. We are sorry your room and services didn't meet your expectations. Please know that we are taking your feedback to hear and focusing on improving. We are looking forward to welcoming you... More 

Broseley, United Kingdom
2 reviews
5 of 5 stars Reviewed June 5, 2016

The hotel is a short walk to a number of tourist destinations and the Madrid city bus tours have a stop opposite the hotel. The room was comfortable and the air conditioning worked a treat. Staff booked a taxi from our return journey to the airport.

Review collected in partnership with this hotel

Helpful?
Thank Caehelig
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Caehelig, we thank you for your positive comment. My team felt rewarded to hear how much you appreciated their service. We truly look forward to your next visit. More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed June 1, 2016

Stay here whenever I visit Madrid, staff is always helpful and also good value for money. Right off the Gran Via and near metro and shopping. You can either book a room with a view of street or facing inner courtyard.

Review collected in partnership with this hotel

Helpful?
Thank Thomas T
HOTELAROSA, Gerente at Hotel Arosa, responded to this review

Dear Thomas T, we thank you for your positive comment. My team felt rewarded to hear how much you appreciated their service. We truly look forward to your next visit. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Traditional hotel located in the heart of Madrid, just in the center of Gran Via the commercial, toursit and monumental area of the city with easy access and parking facilities. Our Clients enjoy FREE WIFI in all hotel areas, Internet corner with two computers and printer with FREE internet access, Gym, Snack Bar, Minibar, FREE save deposir box in all rooms. Come with us and enjoy Madrid. ... more   less 

Additional Information about Hotel Arosa

Address: Calle Salud, 21 | Edificio Gran Via, 29, 28013 Madrid, Spain (Formerly BEST WESTERN Hotel Arosa)
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: $71 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Arosa 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Best Western Madrid
Madrid Best Western
Hotel Style:
#126 Luxury Hotel in Madrid
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