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Hotel Santo Mauro, Autograph Collection

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Calle Zurbano 36, 28010 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (468)
Room & Suite (51)
Dining (48)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Santo Mauro, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#79 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level

Housed in the former residence of the Duke of Santo Mauro, an influential member of Madrid society at that time. The hotel consists of three buildings surrounded by a magnificient garden that makes it an oasis in the heart of Madrid. Located in the exclusive area of Chamberi, surrounded by palaces of time, the Hotel is located next to the main shopping area of the city, the financial area and major tourist attractions. It has been demanded as destination for business and leisure travelers for over 3 decades.The Santo Mauro hotel has 49 unique rooms, customized to the smallest detail that will make the experience of staying in a palace accompanied by a personalized service tailored to each guest.The former ballrooms are now part of the lobby in which each room has its unique style as the Red Room Decorating Frenchified, the Chinese Room with a collection of oriental pieces and Chivas art deco bar to enjoy a variety of gin and tonics or cocktails.

Following the orders of the Duke of Santo Mauro, this palace, dating from the end of the 19th century, was built by the architect Louis Legrand. Located in the heart of the Madrilian district of Chamber and very close to the Paseo de la Castellana.

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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Telephone
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
173Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
523Reviews8Q+A71Room tips
Traveler rating
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  • 27
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Time of year
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Popular mentions
Junko I wrote a review Sep 2020
4 contributions
Never disappoints! The Santo Mauro is my go to hotel in Madrid. If you are seeking consistent service, luxury accommodation, etc. Then Santo Mauro is a safe choice. It makes you feel like you are not travelling for business and can be a home away from home.
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Date of stay: March 2020Trip type: Traveled on business
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The Gym Lad wrote a review Mar 2020
St. Catharines, Canada440 contributions121 helpful votes
It's way better than what I expected as this was probably my first stay at an Autograph hotel. Loved the hotel from top to bottom, we arrived very early in the morning, and our rooms were ready. Perfecto! Impeccable service. Small hotel, high standards
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Date of stay: July 2019
2 Helpful votes
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EthanJS wrote a review Feb 2020
Nashville, Tennessee5 contributions2 helpful votes
After reading the reviews and viewing photos of the property, my wife and I were so excited about our stay at the Hotel Santo Mauro. Unfortunately, there were a series of disappointments revolving mostly around service. We booked a 5 night stay for January with points. We were given an upgrade at check-in to a beautiful and well appointed junior suite. While we loved our room, we noticed a very strong urine smell in the bathroom around the toilet area. We just decided to ignore it - after a couple days I didn't notice it anymore or the perhaps the maid service finally took care of it. But beyond the cleanliness issue that we noticed, I was also surprised by how bad the service was. I let the hotel know in advance that I was bringing my wife to the hotel to celebrate her birthday. They replied that they would do everything they could to make it a special time for her. During our stay, there was no acknowledgment of the special occasion - not even a "happy birthday." Contrast this with the next hotel we stayed at (a far less expensive one) - they noticed my wife's birthday on the passport, wished her a belated happy birthday, and then had a bottle of wine sent up to the room. Front desk staff at the hotel was also mostly disinterested and not particularly warm. And speaking of disinterested, the manager of the hotel, María, sent an email to me discuss some of my concerns about my stay, asking to speak by phone. I replied with my phone number, and almost a month later there has been no response. While the hotel's rooms and common areas are charming and the neighborhood is quite pleasant, I'd likely choose another hotel on my next visit to Madrid as the service at Hotel Santo Mauro fell far below a 5 star level.
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Date of stay: January 2020
Location
Service
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Response from General_Manager_HSM, Front Office Manager at Hotel Santo Mauro, Autograph Collection
Responded Feb 26, 2020
Dear EthanJS, Thank you for choosing to stay at the Hotel Santo Mauro, Autograph Collection. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I really don't know what happened because we asked the Restaurant to prepare a cake for your wife that honestly I don't know why she didn't received it, and for this I really feel very sorry. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Madrid. Kindest regards, Covadonga Perez
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LivingLovingItaly wrote a review Feb 2020
Naples, Italy928 contributions112 helpful votes
+1
We’ve lived in Europe for the past year and traveled as much as possible. As a long time Marriott rewards member, I had high hopes for upgrades at Titanium level status, but I’ve been really disappointed, until this stay. Other brands haven’t bothered to upgrade or really expressed reasons if no upgrade was available. For this stay I did reach out and ask if a suite was possible. Maria returned my call explaining they were a smaller property and fairly booked for Valentines weekend, promising to do their best. That’s reasonable when other guests have booked suites and paid higher prices. We arrived very late on a Friday night and were surprised to learn a junior suite was available. It was a beautiful space mixed with history and modern bathroom features. The deep tub and rain head shower were both fabulous plus a very comfortable bed too. We went straight to the cozy bar with cava and chocolate tasting for me and croquettes for him -all yummy. Their breakfast service was one of the best breakfasts in any hotel. Table service with multiple courses including tropical fruits, yogurt, heavenly French toast, eggs, omelettes and you can choose as many as you would like for 33€. Perfect start of the day before walking tours. If you plan a tapas tour early, I would save this type of breakfast for another day. The gardens outside were small but lovely. The dining room spaces are what you would expect for a luxury experience but a bit better and more interesting. Walking distance to city center was 20-30 minutes or taxi stand out front door too. We returned to hotel after a RMFC game in 30 minutes too. All beautiful hotels are only as good as the staff. The staff here are superb with each one putting in extra effort. They asked us if there was anything they could get for us every chance they had. This is what makes a stay both memorable and special. Thanks to each member of this fabulous team in Madrid. Definitely stay here if traveling to Madrid. You won’t be disappointed.
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Date of stay: February 2020Trip type: Traveled as a couple
2 Helpful votes
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alyssazanger wrote a review Jan 2020
New York City, New York24 contributions23 helpful votes
There are many choices for hotels in Madrid but I am so happy that I chose this one. I was immediately upgraded to a beautiful suite which was very spacious and so elegantly appointed. The public rooms are gorgeous in an old world European manner but didn’t feel fussy. The location was a 20 minute walk from the prado but that’s why I liked it. The “golden triangle” area is so noisy and congested and was so nice leaving all Of that behind at the end of the day. Highly reccomend.
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Date of stay: January 2020Trip type: Traveled solo
1 Helpful vote
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PRICE RANGE
$266 - $536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac santo mauro, an autograph collection hotel madrid, ac hotels madrid, ac hotel madrid
LOCATION
SpainCommunity of MadridMadridAlmagro / Chamberí
NUMBER OF ROOMS
49
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Frequently Asked Questions about Hotel Santo Mauro, Autograph Collection
Which popular attractions are close to Hotel Santo Mauro, Autograph Collection?
Nearby attractions include EXIT Madrid (0.09 miles), The Box Escape Room Madrid (0.2 miles), and WELKHOMEclub (0.2 miles).
What are some of the property amenities at Hotel Santo Mauro, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Santo Mauro, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Santo Mauro, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Santo Mauro, Autograph Collection?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hotel Santo Mauro, Autograph Collection?
Conveniently located restaurants include KiraKira, Coque, and Hortensio.
Are there opportunities to exercise at Hotel Santo Mauro, Autograph Collection?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Santo Mauro, Autograph Collection have an airport shuttle?
Yes, Hotel Santo Mauro, Autograph Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Santo Mauro, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Santo Mauro, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Santo Mauro, Autograph Collection?
The staff speaks multiple languages, including English and Spanish.