MO Madrid is one of the most elegant hotels in Europe. The white/cream/gold color tone is beautiful, and all details are simply perfect. Gourmet restaurant Deessa is such a gem: it received its first Michelin star shortly after opening, and honestly it deserves a solid 3-Michelin-star for both food (innovative and super delicious) and service (impeccable!). The garden restaurant is beautifully decorated. I love the seafood paella. Service is excellent. Gym is spacious and with top equipments. Pool is not big but very nice for a quick dip and rest. Trainers and staff are all very friendly. Highly recommend!
The MO Ritz is all I want in a luxury property. We stayed for two nights at the property. First off, the hotel is stunning, and the MO did the remodel right. We arrived early, and the staff was so apologetic about our room not being ready. I thought it was funny because we were the ones who arrived prior to check-in, and I didn't even request an early check-in. In any case, they insisted that we have lunch in the Palm Court. At checkout, we found out that they took care of the bill, which was totally unnecessary but much appreciated. And yes, the food was very good, The staff from front desk to maintenance was so kind and thoughtful. As for the room, it was super comfortable and the bed was actually firm and supportive. The AC worked flawlessly, and a lot of thought was put into the design and feature of the rooms. The beds, location, staff, and the fact that they actually serve real coffee (Hola Coffee Roasters) makes the MO Ritz a property I look forward to returning to. The coffee is a huge thing because it's so obvious that they really invested in their coffee program, and did cop out by using some crap like Illy. I absolutely loved the MO Ritz and cannot recommend it highly enough.…
Stayed for 8 days during the month of July. Location unbeatable, the hotel itself stunning, the rooms so clean and with all the amenities you may need. Loved the Garden Restaurant and the breakfast something to look forward to every morning. What really made it for us was the staff, a truly 5 stars team that genuinely care of their guest experience, they made us feel so special and so well cared for. We still talk about it often even a month after we came back home! We can’t wait to be back!!
Opened by the Spanish king to host his prestigious guests from around the world, and created by Cesar Ritz, the man who invented the modern luxury hotel, this palace has the best location (walking distance from every museum you want to visit), immaculate amenities (gorgeous, user friendly rooms, a gorgeous spa and arguably Spain's greatest chef), and yet it still manages to feel like a home away from home. Bravo to everyone at MO Madrid (kudos to Spain's most well loved concierge, Borja and his team) - you've kept your heads high and constantly wowed us throughout what must be the most difficult period the hospitality industry has ever experienced. You've helped us to discover and love your city, and we can only dream of coming back soon.
Amazing stay at the MOMad. We were torn between FS or here and we are so glad we chose MO. We have no complaints whatsoever. We were in Madrid to get our stolen passports (traumatic experience in Barcelona) replaced at two different embassies. We should have been in Maldives but this hotel and lovely staff saved our vacation from going completely downhill. Nothing was too much for the team to handle. We felt very much welcomed at check-in and through-out our stay. The concierge and room service team were superb, had impressive attention to detail and were always warm. My kids always looked forward to turn down service where each evening was a pleasant surprise. We stayed in connecting deluxe rooms and they were modern, very clean and spacious. We also loved the indoor pool and the sensory rainforest shower. We had an excellent stay and would definitely stay here again if we ever come back to Madrid!…
I think that the huge perk of this hotel is its staff. They are simply amazing. Always present and careful, but never intrusive or plaster-cast. It's highly visible that they've been carefully selected and that they have received a good training.
The hotel is very centrally located. Our room was very small for what we were paying but we didn’t really stay much in the room. The service was very good from the moment we arrived till the minute we left. I will definitely stay in the same hotel except make sure I take a bigger room. The food was good in the hotel too.
We didn’t stay at the MO Ritz but we were staying across the road and popped over there for Afternoon Tea and cocktails in the bar. The hotel is absolutely beautiful! And the staff are absolutely amazing. Afternoon tea was lovely and was in the Atrium area of the Lobby. The staff were very attentive and very welcoming. There was a piano player during the tea service which gave a nice chilled vibe. After our tea we moved to the bar and had cocktails. The bar staff there were brilliant. Would highly recommend popping in for this experience. Loved it and worth every penny!
After missing our train to Valencia, we needed somewhere to stay for the night and decided to stay here. I'm very glad we made that decision, and we left wishing we'd planned to stay for longer! Everyone here was incredibly friendly and welcoming, which was much appreciated after a long day of traveling. Our rooms were spacious, comfortable, well stocked with high quality amenities, and had a fully equipped minibar. Dinner on the terrace was lovely, and the breakfast service was absolutely delicious. Overall, the MO Ritz has everything you could want in a hotel, and I would highly recommend staying here.
We stayed at the Mandarin Oriental Ritz for six nights and truly enjoyed our stay. The best stay in Madrid. The level of attention to details and the quality of service were fantastic. We celebrated my husband's 60th birthday as well as my own birthday during our stay. The hotel made our birthdays so very special and we are very grateful for their hospitality and generosity. The lobby, the rooms, the bar and the Jadrin are all elegant and beautiful. The rooms are spacious, super clean with a bar which provides complimentary water, tea and coffee daily. The entire staff are like family and the house manager Jaime Sole-Torrecilla, Javier from concierge and Mirche the hotel's driver made our stay very special and truly home away from home. They go above and beyond to make you feel welcome and we highly recommend this property and we will certainly be back. Thank you for a memorable stay.…