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The Westin Palace Madrid

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Plaza de las Cortes 7, 28014 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2783)
Room & Suite (712)
Dining (301)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Palace Madrid
Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#80 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain.
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Full view
Property amenities
Paid private parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Minibar
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Telephone
Iron
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Green
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
423Restaurantswithin 0.3 miles
149Attractionswithin 0.3 miles
4,959Reviews64Q+A100Room tips
Traveler rating
  • 3,118
  • 1,288
  • 350
  • 113
  • 90
Time of year
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Popular mentions
SPAINDOCTOR wrote a review Sep 2020
Madrid, Spain4,980 contributions600 helpful votes
+1
This hotel is lovely Clean Palace , fashion Elegant On Sundays they have opera and brunch for 87 euros They are located near las cortes and across prado museum Very nice hotel either to stay or to visit for food in the rotonda restaurant
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Date of stay: September 2020Trip type: Traveled solo
2 Helpful votes
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded Sep 12, 2020
Dear Spaindoctor, Thank you very much for your excellent and detailed review about our hotel and services and for taking the time to write it! All the Westin Palace, Madrid are very excited with the hotel re-opened and this is a big motivation for us Looking forward to welcoming you back in the near future, Best regards, Paloma Hidalgo Rooms Division Manager
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IRELANDSMAN wrote a review Sep 2020
Torremolinos, Spain375 contributions960 helpful votes
I have come to this hotel for many years and it was so sad to see circa 20 people in a hotel of 600+ rooms. Checkin was a pleasure with a most lovely suite. Even though the hotel was empty prices remained very high. Why not lower prices and attract more business. Breakfast was simple -- basically whatever you wanted was available and included in the price.-- Waiter/ Waitress service. The bar appeared to be closed. No coffee available in the room. As always i look forward to returning where i always feel so welcome.
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Date of stay: September 2020
Value
Cleanliness
Service
2 Helpful votes
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded Sep 8, 2020
Dear Irelandsman, Thank you very much for your loyalty to The Westin Palace, Madrid during all these years and for the time taken to share your valuable feedback! We also appreciate you to choose us for staying during your recent visit to our city during this difficult period for everyone. Looking forward to welcoming you back in the near future, My best regards, Paloma Paloma Hidalgo Rooms Division Manager
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GermanoF wrote a review Aug 2020
London, United Kingdom290 contributions131 helpful votes
Luxurious hotel in a terrific position, this is the perfect spot to explore Madrid and treat yourself between a visit at a museum and a shopping fever attack. I cannot not recommend it... it is expensive though and the business rooms could be taken care of a bit better.
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Date of stay: February 2020
Rooms
Location
Service
Trip type: Traveled on business
1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded Aug 31, 2020
Dear GermanoF, Thank you for the time taken to write your review regarding our hotel! Happy to know that you enjoyed the hotel location as well as the service provided by our associates. Looking forward to welcoming you back now that we are opened again for all our guests, Kind regards, Paloma Hidalgo Rooms Division Manager
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Las Vegas, Nevada66 contributions41 helpful votes
This is one of the best Westin hotel I ever stayed. The hotel itself is great and one of the tourist attractions by itself. The front desk staff and manager were so thoughtful. They upgraded my room when they noticed we have a big family. The services were amazing! And best of all, they even delivered champagne and cake to my room on my birthday!!
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Date of stay: August 2020
1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded Aug 31, 2020
Dear SaraTyson49200, I have shared your wonderful review with all the hotel team to celebrate that we were able to exceed your expectations mainly with the service provided by our staff. I'm so exited to let you know that we have reopened the hotel last Thursday August 27 so... looking forward to welcoming you and your family again in the very near future, My best regards, Paloma Hidalgo Rooms Division Manager
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dreamtripz wrote a review Mar 2020
Vancouver, Canada36 contributions4 helpful votes
From the moment you walk in to The Westin Palace Madrid you know you've come into something good. Even with high expectations, this hotel does not disappoint. First of all, the exterior and the lobby are a feast for the eyes. The front staff from the bell people to the front desk and concierge staff - excellent, friendly, professional service. And the room - we stayed in a premium room - it was clean, well appointed and, for the price, quite grand. The hotel was not just a place to keep our bags and fall asleep at night -- it was a whole experience. Room service was extremely prompt, room was in excellent condition day after day. Though we did not tell them we were celebrating my husband's birthday during our stay, we had a bottle of bubbly and dessert in our room at the end of that day. The attention to detail made our stay especially memorable. Thank you Westin Palace Madrid, thank you.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: Our second floor room was quiet and quite clean. No need to go higher for good quality rooms.
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Response from Paloma H, Guest Relations at The Westin Palace Madrid
Responded Mar 10, 2020
Dear dreamtripz, Thank you very much for choosing The Westin Palace, Madrid for such an important occasion as it is your husband's birthday and for sharing your marvelous experience with us. It is a delight to read that the service provided by our associates and your room exceeded your expectations. We are glad that we managed to make your stay memorable and that you felt attended and taken cared of during all of your stay. Looking forward to welcoming you back! Best wishes, Claudia García Guest Relations
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Previous
PRICE RANGE
$232 - $475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin palace madrid hotel madrid, westin madrid, madrid westin, westin palace madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
470
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Frequently Asked Questions about The Westin Palace Madrid
Which popular attractions are close to The Westin Palace Madrid?
Nearby attractions include Prado National Museum (0.2 miles), Museo Nacional Thyssen-Bornemisza (0.08 miles), and Horse Riding Madrid (0.3 miles).
What are some of the property amenities at The Westin Palace Madrid?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Palace Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Palace Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Palace Madrid?
Yes, parking is available to guests.
What are some restaurants close to The Westin Palace Madrid?
Conveniently located restaurants include Moratin Vinoteca Bistrot, Motteau, and Cebo.
Are there opportunities to exercise at The Westin Palace Madrid?
Yes, guests have access to a fitness center and a sauna during their stay.
Does The Westin Palace Madrid have an airport shuttle?
Yes, The Westin Palace Madrid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Palace Madrid located near the city center?
Yes, it is 0.3 miles away from the center of Madrid.
Are any cleaning services offered at The Westin Palace Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Palace Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.