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Plaza de las Cortes 7, 28014 Madrid Spain
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Traveler (2889)
Room & Suite (925)
Dining (397)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Palace Madrid
Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#106 of 498 hotels in Madrid
Location
4.9
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
GreenLeaders GreenPartner
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain.
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Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Facial treatments
Secured parking
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kid-friendly buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
543Restaurantswithin 0.3 miles
177Attractionswithin 0.3 miles
5083Reviews68Q+A100Room tips
Traveler rating
  • 3,197
  • 1,310
  • 359
  • 119
  • 98
Time of year
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Popular mentions
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Most Recent
MarcJordan wrote a review Sep 24
Ft. Lauderdale76 contributions101 helpful votes
Magnificent. From the location to the staff, this is a destination unto itself. I had submitted a request for a Suite Upgrade and was lucky enough to score one. The one bedroom, two bath + living room is beyond description. The next time I'm in Madrid, I won't be looking anywhere else, even in a regular room. This is the place.
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 4 days ago
Dear MarcJordan, Thank you so much for such an amazing review regarding your stay with us! We're thrilled to know that we exceeded your expectations in every aspect of your visit. Looking forward to welcoming you back soon and letting us know when your trip brings you again to our city at westinpalace.madrid@westin.com, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SeanH689 wrote a review Aug 2022
Estoi, Portugal152 contributions91 helpful votes
Hotel's Favorite
This story is great from the very beginning. I made my reservations for the Palace Hotel in Madrid for my wife’s birthday. I then contacted the hotel to see what might be done to make our weekend their special. My first point of contact was Rachel Martins. She was professional, responsive, and honest from the outset. She stated that when we arrive that the hotel would do what they could ‘based on volume’ to assist in improving the room and would most certainly make my wife’s Birthday Breakfast special. Fast forwarding to our arrival. Wow! We arrived in our car and immediately Rey (Valet Staff) made us feel welcome and comfortable. He was so up and positive. He made me feel comfortable that our car and our bags would be handled and that we could begin our stay immediately. His professionalism and positive approach to his job were a wonderful way to start our stay. Step two was no different. We meet Alberto at the check-in desk. I start to explain that I was hoping for a possible room upgrade for this special weekend and he immediately went to work. He was gracious and wonderfully conversational. His wife shared the same birthday as my wife, and he kindly shared pictures. He also, unbeknownst to us, contacted Ms. Martins and she came out to greet us and convey that she had arranged for us to get our breakfasts on the hotel for weekend stay. We were honored and humbled by their graciousness. Ms. Martins went above and beyond as when we did arrive in our room we had a wonderful birthday wish card, cookies and a bottle of champagne. We messed up and did not identify our two backpacks in the front of the car as being necessary in our room. The valet (unfortunately I do no have his name) rushed straight down and brought them up within minutes. The next morning the efficiency and professionalism continued with this team of valets. We had forgotten to get our umbrella and I contacted Jefry in the lobby, and he did not hesitate to get on it and deliver the umbrella to us quickly. Then WE messed up again and needed one more item from the car (boy we were disorganized on arrival) and he smiled and retrieved that item too. That first morning’s breakfast was pleasant and had a wonderful selection of foods. Juana was attentive and smiling while maintaining our drinks making it a very pleasant start to our day. That evening we were headed out to have dinner. We had initially picked a tapas restaurant a few blocks away. We ran into Alberto coming in and Rey working the door and asked about the restaurant and directions. They kindly informed us a few items we did not know. One was the this was a holiday weekend in Madrid and that August tends to be a month that business take their holidays and close. Playing it safe we immediately inquired about what they would suggest. They sent us just up the street to Cervantes Cerveciria as an option. It was great! So much so, we went back for dinner our last night. Upon checkout we again had to lean on the valet team. And! They continued to perform flawlessly. I had (again notice me) left a bottle of water in the back of the vehicle that spilled. Requested something to help clean up before loading the bags. Jefry did not hesitate and was back within minutes with several paper towels. We highly recommend this hotel, and their team has a place to stay anytime you are visiting Madrid. Centrally located, professional team, wonderful accommodations and smiles all around!
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: If possible, request a room facing the Neptune Fountain
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 4 weeks ago
Many, many thanks SeanH689 for this detailed and amazing review regarding your stay with us! We're delighted to know that we were able to exceed your expectations and we celebrate your satisfaction! We appreciate the special mention to some of our staff who are really motivated by your compliments. Looking forward to welcoming you back in the near future, Warm regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jmkn_12 wrote a review Sep 11
Naples, Florida177 contributions86 helpful votes
Excellent service especially at reception and concierge. All staff were very friendly , courteous and helpful at all times. Breakfast buffet was fabulous with so much variety especially local fresh fruits. Staff were most attentive. Hotel is well located for museums and old town.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Enjoy the old town.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 2 weeks ago
Dear jmkn_12, Thank you so much for taking the time to write this amazing review regarding our hotel and services and for recommending us! We're delighted to know that we exceeded your expectations with the service provided by our staff and our buffet breakfast. Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eric H wrote a review Sep 8
Sonoma County, California2 contributions
The hotel is in a great location and maybe once was something special. Now it seems to be tired and in need of a major makeover. We booked an executive king and I'm a platinum Marriott member. No upgrade at all was given. The room we got was so blah. Reminded me of a low level courtyard. A window overlooked another building's plant maintenance. Small room, small bathroom. No coffee maker and I was told I could rent one for 30 euros /day. I can't recommend the hotel at all. There are many other options for excellent hotels and at this price point it seems that the Palace is not a value for what you get.
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Date of stay: September 2022
Value
Location
Service
Room Tip: Choose a different hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 3 weeks ago
Dear G1094RVerich, Thank you for your review and for your loyalty to Marriott Bonvoy as Platinum Elite Member. I apologize for not being able to meet your expectations and for not receiving an upgrade on this occasion. I have shared your valued feedback with the whole team to learn from it and improve. Please do not hesitate to send me additional feedback at westinpalace.madrid@westin.com so I can understand your disappointment. Hope you will give us another opportunity to welcome you back and serve you better, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dangu wrote a review Sep 1
London, United Kingdom49 contributions51 helpful votes
Great hotel. The staff is so friendly, the rooms are spacious and the breakfast was one of the best ones I’ve heard in ages. Highly recommended as it’s right in central Madrid and close to the park. This was my second stay in this hotel and I’d definitely return again
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 3 weeks ago
Dear dangu, Thank you so much for choosing us again in your recent visit to our city and for recommending our hotel and services! It's a pleasure for us to know that we were able to exceed your expectations with the service provided by our associates as well as with the room and the buffet breakfast. Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A D wrote a review Aug 2022
Vaughan, Canada242 contributions74 helpful votes
We had a very nice 2-night stay here. The staff was very helpful though we did have some issues. We requested an extra bed for our kid's room upon check-in. We left for dinner and by the time we got back, it still hadn't been set up. it wouldn't have been an issue but it was late and we were all tired after traveling all day. While we were there they were having issues with the electricity 2 days in a row. though they did everything they could to make it easier. We didn't have water the first time and the elevators weren't working, being on the 5th floor and needing to check out with 7 suitcases wasn't easy.
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 4 weeks ago
Dear AD, Thank you for your constructive feedback. I apologize for the unexpected issues with the electricity mentioned and for the inconvenience generated. We appreciate your compliment on the service provided by our staff during this issue. Looking forward to welcoming you back in the near future, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gerardinflorida wrote a review Aug 2022
Hobe Sound, Florida8 contributions12 helpful votes
Central downtown location Quiet rooms Great breakfast with champagne Don’t miss rooftop herb garden near fitness center enjoy bring wine with you Concierge very helpful Starting reconstruction and may change from Westin but part of hotel will still be open
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 4 weeks ago
Dear gerardinflorida, Thank you so much for your amazing review and for recommending us! I have shared it with the whole team to celebrate your satisfaction. Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suzanne M wrote a review Aug 2022
Philadelphia, Pennsylvania119 contributions36 helpful votes
I would have loved to give this hotel 5 stars, but we had too many issues with our booking. We had four rooms - one room was not cleaned when we entered it, one had broken AC which was fixed by maintenance after first night and the fourth took until nearly 7 pm day of check in to be ready for us. That said, it is in a fantastic location, staff was friendly, breakfast was great.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded Aug 14, 2022
Dear Suzanne M, Thank you for your review. I apologize for the issues mentioned during your stay. On the other hand, we appreciate your great feedback regarding our location, staff, and breakfast. Looking forward to welcoming you back in the near future, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peg K wrote a review Aug 2022
Knoxville, Tennessee244 contributions101 helpful votes
Our large room was beautifully decorated and with every accommodation one would want to make the stay pleasant. The breakfast was delicious and of such a huge variety. The service was great from room service, restaurant, front entrance and desk. Seriously one of the best of the best. Located perfectly with just a walk to the City Center for shopping and to the Prada Art Museum.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded Aug 14, 2022
Dear Pegk-11, It's great to know that you enjoyed your stay with us. Thank you so much for sharing your amazing review and great feedback! Looking forward to welcoming you back in the near future, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sally wrote a review Jul 2022
4 contributions
My family thoroughly enjoyed our time at this hotel. It was very clean and well maintained. The amenities were superb and breakfast was delicious. The staff were very accommodating. Excellent location. Getting a taxi or Uber was very easy but the location was central.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded Aug 14, 2022
Dear Sallyramadan, Thank you very much for your amazing review regarding the hotel and its services. It's a pleasure to know that we were able to exceed your and your family expectations. Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$297 - $474 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin palace madrid hotel madrid, westin madrid, madrid westin, westin palace madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
470
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Frequently Asked Questions about The Westin Palace Madrid
Which popular attractions are close to The Westin Palace Madrid?
Nearby attractions include Prado National Museum (0.2 miles), Museo Nacional Thyssen-Bornemisza (0.08 miles), and Sunset 80s (0.2 miles).
What are some of the property amenities at The Westin Palace Madrid?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Palace Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Palace Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Palace Madrid?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to The Westin Palace Madrid?
Conveniently located restaurants include La Vaca Argentina, El Sur de Huertas, and Pizzart Canalejas.
Are there opportunities to exercise at The Westin Palace Madrid?
Yes, guests have access to a fitness center and a sauna during their stay.
Does The Westin Palace Madrid have airport transportation?
Yes, The Westin Palace Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Palace Madrid located near the city center?
Yes, it is 0.3 miles away from the center of Madrid.
Are any cleaning services offered at The Westin Palace Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Palace Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.