This property is in a great location and is walking distance to many of the major sites...

...The hotel is in a prime location, easily walkable to all the major attractions...

...It’s a bout a 20 minute walk (lugging our overstuffed bags) to it from Milano Centrale so perfect location to spend an overnight if you are en route elsewhere by train...

...Great central location near beautiful parks, the famous Prado Museum and wonderful squares/plazas full of shops and restaurants...

...The best thing about The Palace is its central location and the breakfast buffet...

...There is a large array of foods to choose from, an omelet bar, pancakes and waffles for the kids and a smorgasbord of things for adults (smoked fish, green juices, fresh fruit, etc etc) The location is honestly ideal and dead center in the city...

...Hotel location is perfect of visits to Prado and other museums/galleries as well as the park...

...Staff was very accommodating with our requests and you can't beat the location if you want to see the city's highlights...

...All three are less than five minutes' walk away, making this the ideal location for culture...

...The location is great - u could walk or take a metro...

The hotel has an excellent location, walking distance from Prado, Thyssen and Reina Sofia...

...The location is unbeatable, within walking distance to everything that makes Madrid special...

...Location is perfect, many museums, palaces, churches, restaurants, and shopping just steps away...

...Great concierge, very pleasant staff, and we like the location at the edge of the tourist areas but not too far away from it...

...The location is perfect (instant cabs, near large boulevards & attractions), along with being very quiet despite its locale...

...Great location, central to many activities...

...First of all, the location can't be any better AND then this hotel.... the mist beautiful hotel...

...The hotel seems to be situated in a central location with many shops and restaurants nearby...

...From the location to the staff, this is a destination unto itself...

...Location is fantastic, steps away from the Prado museum, etc...

...The rooms are on the small side but they are cute...

...Or rooms seemed recently redone and were very nice and comfortable...

...Furnishings were lovely, bed very comfortable and tons of space...

...The rooms were lovely, we heard no noise either in the hallways or outside...

...Rooms spacious, clean and quiet...

...I just stayed here again and was so disappointed- the furniture is ripped and scuffed, the rugs are stained and they updated the rooms with very cheap furniture...

...The decor and ambience is grand and elegant in keeping with its beginning in 1912. Had 2 breakfasts and 2 dinners in the grand dining room area with the incredible domed stained glass ceiling...

...It's teeming with elegance and history, and the staff are very welcoming and friendly... Our room was spacious and clean with a comfortable bed...

...Beautiful room, bathroom, bedding...

...However, we were quite disappointed in the room itself...

...We had a very well appointed room on the fifth floor. The lobby and common areas are beautiful and well maintained...

...We can walk anywhere from this hotel and when we return the atmosphere is always so welcoming...

...Rooms are very comfortable and well appointed...

...The hotel's lobby is palatial with paintings on the ceiling...

...This is a high end hotel situated in an older property but decorated and furnished in a high end way... The room was very classy and comfortable as was the bathroom... All located in a beautiful rotunda room...

...Room was clean, large and plush... Gorgeous design with a lovely sense of whimsy...

Old world charm yet modern...

...it is old but still holds the charm... Had an amazing experience ... brunch with the opera :)...

...The breakfast room is beautiful and the breakfast itself is an excellent buffet with eggs cooked to order...

...Like many other 5 star hotels it has a luxurious and grand entrance and hallways...

...They granted us a early check into a upgraded room which was huge benefit after a early arriving flight from the states...

...I had messaged the hotel prior to our arrival to request an upgrade to a suite. I was assured that they would do their best to accommodate based on availability... When we checked in, Antonio in front desk flat out lied that they didn’t have any suites... I showed him the email exchange with the hotel and immediately checked the Marriott app and called his bluff and showed him the many suites that were available...

...No coffee maker in room either. Also booked balcony room for more money but it’s not a balcony like in other hotels... Don’t waste money on a balcony room...

...I chatted with Paloma about the special occasion and the room preference before th trip... The second morning he immediately helped to find a new suite after the clear noises from the construction I could heard in the first room... In addition, he arranged a nice little surprise with multiple staffs coming to my room to celebrate my son’s birthday...

...They offer tea & coffee to your room any time... The trash truck goes down the alleyway on one side of the hotel where most of the rooms are, so do not choose a 1st floor room... Also, the heat did not work in our room and it was quite chilly both days we were there... So, if you are in room 153, be prepared for a walk...

...The rooms are top notch and something that is not too common in Europe, the A/C in the room works perfectly although is nice and cold outside...

...A truly grand old elegant hotel. Rooms spacious, clean and quiet... High quality and extensive selection of food all served under stained glass dome in dining room...

...We stayed here twice during our Spain trip bookending the trip so we actually were able to see two different rooms... The rooms were lovely, we heard no noise either in the hallways or outside... The beds soft, the pillows fluffy and the staff turned over our linens every morning around 8-9 AM...

...I just stayed here again and was so disappointed- the furniture is ripped and scuffed, the rugs are stained and they updated the rooms with very cheap furniture. I paid to upgrade to a suite and looked at 2 rooms- both in horrible shape...

...Room was a side facing room but still with a nice view... Had 2 breakfasts and 2 dinners in the grand dining room area with the incredible domed stained glass ceiling... Overall a very nice place to stay in Madrid...

...However, we were quite disappointed in the room itself... Additionally, we had the "do not disturb" sign on our door and housekeeping staff came in to service the room anyway...

...The rooms are spacious but typically Westin, which is a good thing because I find Westin beds are among the most comfortable for hotel chain beds...

This was our first visit to Madrid hence this hotel, everything was simply perfect. We arrived early and as our room was ready we got to check in early, so we could have a rest before heading out to the museums... The room and bathroom were nice and clean, although the bedroom was carpeted... This is one of my pet hates in hotels, but that just my preference others may not mind... The done room where we had breakfast was absolutely the best experience for breakfast dining I have had overtaking my former favourite in Milan (see my reviews for more)...

...Concierge made excellent recommendations and assisted with reservations. Room was clean, large and plush...

...This is a high end hotel situated in an older property but decorated and furnished in a high end way... The room was very classy and comfortable as was the bathroom... All located in a beautiful rotunda room...

...In fact, the lattes were also delicious and the staff so very welcoming and pleasant.. Our room was on the corner on the top floor (6th) looking out over the main road towards Recoleta park and the Prado...

...Gabriel by taking our order for in-room breakfast while standing in the lobby...

...The breakfast room is beautiful and the breakfast itself is an excellent buffet with eggs cooked to order. This hotel ticks so many boxes but is beginning to fade in the most important area, the rooms...

...The one bedroom, two bath + living room is beyond description. The next time I'm in Madrid, I won't be looking anywhere else, even in a regular room...

Stayed with our teenagers so we were booked in a room that was larger and were lucky to enjoy a beautiful view of the Neptune Fountain!...

...However we got the courtyard view which was more like a horrible old green carpet. I would replace that with some plants or something if I was the GM there...

...We always request high floor for this reason... Also booked balcony room for more money but it’s not a balcony like in other hotels... Don’t waste money on a balcony room...

...Go enjoy the Westin Palace Madrid...

Just stayed here one night as we were passing through Milan but hotel was great...

...Had lunch which consisted of a hamburger and fries...

...Being an old building it is maintained in excellent conditions...

...I just stayed here again and was so disappointed- the furniture is ripped and scuffed, the rugs are stained and they updated the rooms with very cheap furniture. I paid to upgrade to a suite and looked at 2 rooms- both in horrible shape... He just kept pushing for up charges and was unresponsive... With all the brand new hotels in Madrid, go somewhere else...

...However, we were quite disappointed in the room itself... Not only was there no balcony, the "city view" was nothing but rooftops with no way to see anything at all...

...It is not a luxury experience, but it is an excellent relation price quality...

...This is one of my pet hates in hotels, but that just my preference others may not mind...

...This is a high end hotel situated in an older property but decorated and furnished in a high end way...

...Not many seats so reservations recommended... Gabriel by taking our order for in-room breakfast while standing in the lobby...

...In my opinion, this option is true value for your money...

...Now we have been waiting twenty minute for some ice and a corkscrew.. we are very unhappy with this property...

...Had a couple drinks in the bar and the prices were ridiculous...

...Bar service was pretty slow and prices very high, but my experience with the restaurant (for breakfast) was very good...

...Your overly zealous Muslim traveller reporting again from sunny Madrid, being shipped here for a company trip so my review will not take into account value for money because I didn't pay for any of it. The company put us up in this nice 5 star hotel... All in all I enjoyed my 2 night stay at Westin Palace even though they can make improvements to better suit their Muslim customers and would recommend it if the price is right for you...

...The next time I'm in Madrid, I won't be looking anywhere else, even in a regular room...

...I hope there is a plan to return this grand old dame to its former glory...

...Clean rooms and the place is very well kept...

...Housekeeping services were impeccable even for turndown...

...The rooms are clean and comfortable, the housekeepers all smiled and greeted us every time we passed them in the hallway...

...Or rooms seemed recently redone and were very nice and comfortable...

...The room was clean and had plenty of closet space. The bathroom was very functional with 2 sinks and a separate water closet...

...Our room was large, very clean and the AC worked perfectly. The public areas were spotless and the staff quite helpful...

...Being an old building it is maintained in excellent conditions...

...The trash truck goes down the alleyway on one side of the hotel where most of the rooms are, so do not choose a 1st floor room...

...The rooms were lovely, we heard no noise either in the hallways or outside. The beds soft, the pillows fluffy and the staff turned over our linens every morning around 8-9 AM... We felt incredibly welcomed the second we walked in the door...

...Rooms spacious, clean and quiet...

...Our room was spacious and clean with a comfortable bed. The bathroom was stocked with essentials and offered a large bathtub...

...Beautiful room, bathroom, bedding...

...The lobby and common areas are beautiful and well maintained...

This was our first visit to Madrid hence this hotel, everything was simply perfect... The room and bathroom were nice and clean, although the bedroom was carpeted... The done room where we had breakfast was absolutely the best experience for breakfast dining I have had overtaking my former favourite in Milan (see my reviews for more)...

...I also notice that they have strict quality control for cleanliness and this matters a lot to me...

...The room was very classy and comfortable as was the bathroom... Would highly recommend this hotel and would stay there again on my next trip to Madrid...

...Room was clean, large and plush...

...Room was always properly cleaned...

...The company put us up in this nice 5 star hotel... The room is also very nice and clean, with most of the things you'd expect like a safe, TV, toiletries, etc...

...The hotel is well kept with cool shops...

...Clean rooms and the place is very well kept...

...I had messaged the hotel prior to our arrival to request an upgrade to a suite. I was assured that they would do their best to accommodate based on availability... When we checked in, Antonio in front desk flat out lied that they didn’t have any suites... I showed him the email exchange with the hotel and immediately checked the Marriott app and called his bluff and showed him the many suites that were available... Complained to front desk and they were able to address my concerns... Not sure why they only provided Molton Brown toiletries upon check in on the first day... Ditto maintenance when we complained about the air conditioning...

My family had an amazing stay in Westin Palace Madrid... She couldn’t be more welcoming and accommodating which really set a great start... I also want to highlight the world class service from Andres... He came to greet us multiple times during our stay and checked in frequently if there is anything he could do for us... The second morning he immediately helped to find a new suite after the clear noises from the construction I could heard in the first room... In addition, he arranged a nice little surprise with multiple staffs coming to my room to celebrate my son’s birthday... It’s rare to see this level of service from my decades of travel experience... We wholeheartedly recommend Westin Palace Madrid and won’t hesitate to come back!...

...Need a taxi, no issue a stand is right outside... The breakfast at the hotel was excellent with a very wide assortment of choices... The final great touch was the excellent concierge which helped us pick out and reserve excellent restaurants at night... They also pointed us to a great bike rental spot at Retiro Park(highly recomend it)...

...Everyone was so accommodating and we felt cared for and pampered...

...The bathroom was very functional with 2 sinks and a separate water closet... Front desk friendly and helpful...

...The beds soft, the pillows fluffy and the staff turned over our linens every morning around 8-9 AM... As for the staff, I saved the best for last... We felt incredibly welcomed the second we walked in the door... The gentleman who helped with our luggage and got us taxis was wonderful... But I have to give a special shout out to Alberto, the gentleman at the front desk... From the minute we first walked in the door, he made us feel like we were old friends who just happened to have not seen each other for a few years... If you’re lucky enough to stay here, keep an eye out for Alberto at reception...

...The bellhop was very sympathetic but the person at the front desk needs a lesson in customer service... When someone has been a Starwood/Bonvoy member for 25 years and explains to you how loyal you are to this hotel specifically, you should be more humane and appreciative...

...But the staff is very friendly and efficient and make you feel very welcome... Staff was very accommodating with our requests and you can't beat the location if you want to see the city's highlights...

...It's teeming with elegance and history, and the staff are very welcoming and friendly. We were able to walk to virtually all of the city's must-see sights from the hotel... Our room was spacious and clean with a comfortable bed... The bathroom was stocked with essentials and offered a large bathtub...

...Concierge and valet were quite helpful in answering questions and providing suggestions... Additionally, we had the "do not disturb" sign on our door and housekeeping staff came in to service the room anyway...

...We arrived very early, but Juan and Javier worked their magic and checked us in which we really appreciated... The lobby and common areas are beautiful and well maintained... Elena at the front desk was also very helpful in helping me plan for my trip to Toledo... Otherwise, an excellent stay with wonderful staff...

This was our first visit to Madrid hence this hotel, everything was simply perfect. We arrived early and as our room was ready we got to check in early, so we could have a rest before heading out to the museums... The room and bathroom were nice and clean, although the bedroom was carpeted... The done room where we had breakfast was absolutely the best experience for breakfast dining I have had overtaking my former favourite in Milan (see my reviews for more)... The only thing that I would change apart from the carpets in the rooms would be to offer guests a room or changing area when collecting baggage after check out...

...We always stay here because the lobby is grand, the breakfast buffet is really something to look forward to every morning, and the rooms are very nice... Great concierge, very pleasant staff, and we like the location at the edge of the tourist areas but not too far away from it... We can walk anywhere from this hotel and when we return the atmosphere is always so welcoming...

...We stayed there over Christmas and was very pleased with the hotel, the services it provided and the friendliness of the staff. The concierges were most helpful in arranging tours for us or recommending places to eat etc... Much of this was done ahead of time and they were very resposnive to emails... Any minor inconveniences we experienced were handled immediately... This was especially remarkable as this took place over Xmas and they had the appropriate technicians on call... The room was very classy and comfortable as was the bathroom... Breakfast was awesome with everything you could imagine and an omelet station... Would highly recommend this hotel and would stay there again on my next trip to Madrid...

...Concierge made excellent recommendations and assisted with reservations. Room was clean, large and plush...

...The staff has all of the answers, all problem solving (should you have any), all advice and the greatest accommodations... The breakfast has everything and happy to create special requests...

...When we came back after dinner, Andres from Westin Experience prepared a really nice surprise to my boyfriend with some bubbles, cake and a note that was very sweet. Also, Juan did our check-out and he was very professional and we really enjoyed meeting him... Thank you all so much for making it such a lovely experience...

...However, the service was so appalling that we were very inclined to leave. We waited over 20 mins, did not get served, but other people coming in after us were served...

...Leticia at the reception was so kind, thoughtful and caring to my requests and needs. She tried to source the items that I was searching for in the whole entire city, and even though we were not able to find it she assisted me the whole entire way... Thank you so much for such a lovely stay and Leticia!...

...The staff are excellent and the location is perfect . The breakfast room is beautiful and the breakfast itself is an excellent buffet with eggs cooked to order...

This property is in a great location and is walking distance to many of the major sites... They granted us a early check into a upgraded room which was huge benefit after a early arriving flight from the states... The breakfast buffet is excellent and the late check out both platinum benefits we on point...

...I had messaged the hotel prior to our arrival to request an upgrade to a suite. I was assured that they would do their best to accommodate based on availability... When we checked in, Antonio in front desk flat out lied that they didn’t have any suites... I showed him the email exchange with the hotel and immediately checked the Marriott app and called his bluff and showed him the many suites that were available... Complained to front desk and they were able to address my concerns... Those items were not replenished; instead, some other no-name brand toiletries were provided for the remainder of our stay... Ditto maintenance when we complained about the air conditioning...

...The hotel did a great job of having the benefits of a large hotel while maintaining the character and charm of the city. The location was perfect, walkable to almost everywhere... Need a taxi, no issue a stand is right outside... Or rooms seemed recently redone and were very nice and comfortable... The breakfast at the hotel was excellent with a very wide assortment of choices... The final great touch was the excellent concierge which helped us pick out and reserve excellent restaurants at night... They also pointed us to a great bike rental spot at Retiro Park(highly recomend it)...

My family had an amazing stay in Westin Palace Madrid... She couldn’t be more welcoming and accommodating which really set a great start... It’s rare to see this level of service from my decades of travel experience... The hotel is in a prime location, easily walkable to all the major attractions... Even without any updates, the classic luxury combined with all the modern amenities really puts it at the top of hotels in Madrid... Breakfast spread is huge and of high quality... We wholeheartedly recommend Westin Palace Madrid and won’t hesitate to come back!...

...Just stayed here one night as we were passing through Milan but hotel was great. True old style place, we had a huge junior suite with two bathrooms and our own stream room!... Furnishings were lovely, bed very comfortable and tons of space... It’s a bout a 20 minute walk (lugging our overstuffed bags) to it from Milano Centrale so perfect location to spend an overnight if you are en route elsewhere by train... It’s also close to area with many restaurants an easy 5 minute walk...

...The room was clean and had plenty of closet space. The bathroom was very functional with 2 sinks and a separate water closet... Great walkable location in the middle of things... Front desk friendly and helpful...

...We stayed here twice during our Spain trip bookending the trip so we actually were able to see two different rooms. Because there are four of us we opted for the suite since it could easily hold two rollaway beds in the living room, giving my wife and I our own space in the adjacent bedroom... The rooms were lovely, we heard no noise either in the hallways or outside... The beds soft, the pillows fluffy and the staff turned over our linens every morning around 8-9 AM... There is no pool for the kids, but the rest of the hotel is gorgeous... It is truly a palace and the general vibe of the hotel definitely feels regal... There is a large array of foods to choose from, an omelet bar, pancakes and waffles for the kids and a smorgasbord of things for adults (smoked fish, green juices, fresh fruit, etc etc) The location is honestly ideal and dead center in the city... This was my first trip to Madrid and I felt like we were within walking distance to all the neighborhoods such as Salamanca (think Madison ave), Malasaña (think Williamsburg/silver lake), the grand Via, etc... The Prado is 2 minutes away and the Thyssen basically shares a wall with the hotel... We felt incredibly welcomed the second we walked in the door... The gentleman who helped with our luggage and got us taxis was wonderful... But I have to give a special shout out to Alberto, the gentleman at the front desk...

This place lives up to its name of Palace... A truly grand old elegant hotel... Rooms spacious, clean and quiet... High quality and extensive selection of food all served under stained glass dome in dining room... Hotel location is perfect of visits to Prado and other museums/galleries as well as the park... Staff helpful - they recommended very good restaurants to us every night...

The Westin Palace Madrid is a beautiful property that is conveniently located in the heart of the city adjacent to El Retiro. It's teeming with elegance and history, and the staff are very welcoming and friendly... We were able to walk to virtually all of the city's must-see sights from the hotel... Our room was spacious and clean with a comfortable bed... The bathroom was stocked with essentials and offered a large bathtub...

...All three are less than five minutes' walk away, making this the ideal location for culture. All of the amenities are exactly what we would expect from a Westin... Beautiful room, bathroom, bedding... Great sleep quality due to well soundproofed windows... Without exception they were welcoming, efficient , gracious and knowledgeable...

The public spaces of the hotel are truly gorgeous. The bar was cozy, the food good quality, and the fitness center (with its cute hidden kitchen garden) was serviceable... Concierge and valet were quite helpful in answering questions and providing suggestions... The location is unbeatable, within walking distance to everything that makes Madrid special... We'd booked an upgraded king, which was supposed to have a city view and (according to website photos) had a balcony... We'd dreamed of lingering there with glasses of wonderful Spanish vino...

...We arrived very early, but Juan and Javier worked their magic and checked us in which we really appreciated. We had a very well appointed room on the fifth floor... The lobby and common areas are beautiful and well maintained... Elena at the front desk was also very helpful in helping me plan for my trip to Toledo... The hotel is centrally located, with every main attraction within a 20 minute walk... Otherwise, an excellent stay with wonderful staff...

...We always stay here because the lobby is grand, the breakfast buffet is really something to look forward to every morning, and the rooms are very nice... Great concierge, very pleasant staff, and we like the location at the edge of the tourist areas but not too far away from it... We can walk anywhere from this hotel and when we return the atmosphere is always so welcoming... The rooms are spacious but typically Westin, which is a good thing because I find Westin beds are among the most comfortable for hotel chain beds... And even in such a large hotel, we don’t feel like just one of a hundred guests...

Beautiful and majestic hotel in the heart of Madrid walkable to most of the major attractions... We stayed there over Christmas and was very pleased with the hotel, the services it provided and the friendliness of the staff... The concierges were most helpful in arranging tours for us or recommending places to eat etc... Much of this was done ahead of time and they were very resposnive to emails... This is a high end hotel situated in an older property but decorated and furnished in a high end way... The room was very classy and comfortable as was the bathroom... As part of the Westin brand the beds are what you come to expect from a Westin and the heavenly beds... Very comfortable and a nice way to end a tiring day... Breakfast was awesome with everything you could imagine and an omelet station... All located in a beautiful rotunda room... A few nice restaurants on site which we did not get a chance to try... Would highly recommend this hotel and would stay there again on my next trip to Madrid...

...The Westin Palace hotel is wonderfully located across the street from the Prado and Thyssen museums in the heart of the city. The hotel's lobby is palatial with paintings on the ceiling... It in turn leads up a flight of steps and eventually into a beautiful regal, warm and exuberantly decorated dining hall... It was a great place where we enjoyed a glass or two of wine in the evenings and their delicious buffet breakfast in the mornings... In fact, the lattes were also delicious and the staff so very welcoming and pleasant.. Our room was on the corner on the top floor (6th) looking out over the main road towards Recoleta park and the Prado... This is our favorite place to stay here in Madrid...

...The staff has all of the answers, all problem solving (should you have any), all advice and the greatest accommodations. The location is perfect (instant cabs, near large boulevards & attractions), along with being very quiet despite its locale... The breakfast has everything and happy to create special requests... The bar area has been a haven for World Cup fans and friends of fans...

The Westin Palace in Madrid is conveniently located very near to Del Prado Museum and walking distance from several other attractions in the city... Great venue, big rooms (given European standards), excelente service in the front desk and concierge, and overall a great experience... I visited the Westin Palace for business purposes, but will definitely consider it even for leisure...

...The company put us up in this nice 5 star hotel. Like many other 5 star hotels it has a luxurious and grand entrance and hallways... The room is also very nice and clean, with most of the things you'd expect like a safe, TV, toiletries, etc... They also supply slippers and bath robe... There was no tea/coffee and kettle in the room though... Bathroom is nice too but as you'd expect there is no facility to wash yourself at the toilet and moreover the toilet is distinctly separate from the basin/bath (is it supposed to be more luxurious?)... The breakfast was good, they have a nice selection of vegetarian options like waffle/pancake/crepes, cereal, salads, different types of potato (baked/fried), jams, pastries and even churros... The hotel seems to be situated in a central location with many shops and restaurants nearby... Do checkout the big park nearby...

I stay here about 20 nights a year. I really enjoy this hotel and will continue to stay here... The staff are excellent and the location is perfect ... The breakfast room is beautiful and the breakfast itself is an excellent buffet with eggs cooked to order... The towels are old and faded and need to be replaced... It’s a beautiful property and would be a shame if there was no investment forthcoming...

...Stayed with our teenagers so we were booked in a room that was larger and were lucky to enjoy a beautiful view of the Neptune Fountain! The service from the bell staff at the door, to the staff helping us figure out the tv, through the restaurant was impeccable... The hotel is well kept with cool shops... Location is fantastic, steps away from the Prado museum, etc...