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The Westin Palace Madrid

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#23 of 447 Hotels in Madrid
Certificate of Excellence
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3,482 Reviews from our TripAdvisor Community

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Showing 2,607: English reviews
Hannover, Germany
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

A Grand Hotel with all modern facilities, a spectacular art nouveau glass coupola, most comfortabel (heavenly sleeping! it's true) beds, the richest breakfast you can expect, and a wonderful, highly professional staff. We have been here several times and know meanwhile five five-star-Hotels in Madrid, including the one across the plaza from the same time, which currently goes through hard... More 

Helpful?
Thank Wolfgang_U_D3
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I booked the hotel on the way to Barcelona to celebrate my wife birthday, the hotel was stunning the staff are so attentive and to top it of, upon our return to our room after dinner we found lovely gesture from the hotel to celebrate lovely night, we didn't even mentioned why we were in Madrid to any staff. Thanks... More 

Helpful?
Thank ORNHA
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're happy to know that we were able to surprise and delight you during your stay with us. I have shared your great review with the team to celebrate that we exceded your expectations with the service received Thank you so much for choosing us for this special celebration and for sharing your experience! Looking forward to welcome... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excelent everything is so close u dont even need a taxi i love the building the big rooms the service and the food. Sure i will come again and stay at this hotel really would advise anyone to come and stay here

Helpful?
Thank Abdallah R
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Abdallah, Thank you so much for such a wonderful review and for recommending us! I have shared your experience with all the team to celebrate that we exceeded your expectations in every aspect of your stay Looking forward to welcome you back in the near future, My best regards, Paloma H More 

South Barrington, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Over all a great hotel, good service, English speaking staff. Walking distance to main down town (roughly 10 to 15 min), you can take the city hop on hop buss, close to at least one Museum. The breakfast buffet was really good, good customer service. the room size was a bit small but you can live with it.

Helpful?
Thank funlover007
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for sharing your experiences during your stay at the Westin Palace, Madrid! We're delighted to know that we were able to exceed your expectations with the hotel and the service provided by our staff Looking forward to welcome you back in the near future, My best regards, Paloma H More 

Puerto Rico
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had visited the Westin Palace Hotel for a business meeting. I was notified that the Sunday's Brunch at it's beautiful Rotonda Restaurant had an operatic them brunch. It was a wonderful setting , excellent buffet display and the young couple singers accompanied by an excellent pianist made my brunch experience one to remember. I was leaving Madrid the next... More 

Helpful?
1 Thank PuertoRicoLOLA
Paloma G, Public Relations Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you very much for taking the time to share your lovely experience in the hotel. We really appreciate your wonderful comments aboyt the Opera&Brunch. Looking forward to welcoming you again. Have a great day Paloma G More 

A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW via mobile

You can't get a better location than this! Walk to museums, shopping, and restaurants. The decor is breathtaking and elegant! Rooms are spacious and the shower is heavenly. There is a Starbucks attached to the hotel and a great place to get a cappuccino and croissant for under 3 euros right across the street. You can not go wrong with... More 

Helpful?
1 Thank A TripAdvisor Member
Paloma G, Public Relations Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you very much for this excellent review about the hotel. Your wonderful opinion as a customer is very valuable for us. We look forward to welcoming you again son. Kind regards, Paloma G More 

Chicago, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Love the integrity they have kept of the original architecture and yet modern Amenities throughout. Excellent staff making sure your accommodations are excellent and even help you plan out your day. Room-size is cozy and most only sleep two. A third person rollaway is available. If you have a child that will share your bed you are still charged the... More 

Helpful?
1 Thank Elizabeth J
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Elizabeth, It's with great pleasure to read that we were able to exceed your expectations with the hotel and the service provided by our staff. I have shared with all the team your wonderful comments and thank you for taking the time to write your review! Looking forward to welcome you back son, My best regards, Paloma H More 

Hornchurch
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed in a suite, great hotel comfortable beds. Complimentary tea and coffee in the morning. Staff friendly and helpful, short walk from main attractions. There is also a small supermarket left to the hotel.

Helpful?
Thank Billy K
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Billy, It's a pleasure for us to know that you enjoyed our Westin Heavenly bed as well as the hotel and the city during your visit to Madrid Thank you so much for sharing your review and for recommending us! Looking forward to welcome you back in the near future, Warm regards, Paloma H More 

Boston
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin Madrid years ago and now come back as a family. It is well located - several minutes walk from Plaza Santa Ana that has lots of good dining options, and a good long walk from Plaza Mayor (or even the Palacio Real depending on how much time you have). The rooms have been renovated and... More 

Helpful?
2 Thank My-Feet-Hurt
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for your loyalty to Starwood Hotels & Resorts as SPG Gold member you are and to the Westin Palace, Madrid in your visits to our city! We're delighted to know that you had enjoyed one more time, this time as a family, and that we were able to exceed your expectations in this second... More 

Alpharetta, Georgia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is nice and clean and the rooms are very comfortable. The staff is wonderful. They are very accommodating. In particular, Carmen helped us to book a high speed train ride! Wonderful! Walk outside and you are near everything. Walk to the right and go to the Retiro Park and The Prado and more museums. Walk left and access... More 

Helpful?
Thank Lori C
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Lori, Thank you so much for writing such a great review regarding your stay with us! We're delighted to know that we exceded your expectacions with the hotel location as well as with the service provided by our staff, specially the one of Carmen! Looking forward to welcome you back in the near future, My best regards, Paloma H More 

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Staying in Huertas

Neighborhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighborhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighborhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Huertas
Price Range: $250 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Business Hotel in Madrid
#10 Romantic Hotel in Madrid
#15 Family Hotel in Madrid
#17 Luxury Hotel in Madrid
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