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San Sebastian, 2 Barrio de Las Letras, 28012 Madrid Spain
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Traveler (646)
Room & Suite (473)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Palacio de Tepa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#53 of 493 hotels in Madrid
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.2
Travelers' Choice
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Telephone
VIP room facilities
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:GET EXTRA BENEFITS!

Location

Full view
100Great for walkers
Grade: 100 out of 100
853Restaurantswithin 0.3 miles
241Attractionswithin 0.3 miles
1522Reviews32Q+A100Room tips
Traveler rating
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  • 23
  • 16
Time of year
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Popular mentions
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Most Recent
Carlos G wrote a review Jul 2022
Chicago, Illinois31 contributions11 helpful votes
Honestly, I'm not sure why it's not rated even higher. I booked a last minute stay here because my previous hotel was awful. The second I walked through the door I knew I made the correct choice this time. They allowed me to check in early and took me straight to my room which was spacious, clean, and updated. The only thing wrong with the room was one of the outlets next to the bed didn't work but no big deal for me. I also loved that it's in a perfect location. I walked everywhere and if you don't want to go out exploring right outside the hotel you'll find plenty of shops and restaurants. Their breakfast was a bit on the pricier side for what they served but I still enjoyed it.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded 3 weeks ago
Dear Carlos, thank you for taking the time to write such a positive review of the NH Collection Palacio de Tepa. We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback. We hope to have the pleasure to welcome you back one day in the near future. Best regards,
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AriHelsinki wrote a review Jul 2021
Helsinki, Finland4747 contributions462 helpful votes
+1
Hotel's Favorite
nH Collection hotels are all always a good choice. We have stayed in many hotels in Madrid numerous times. This was the first one in Palacio dr Tepa. We loved minimalistic rooms, views of Plaza del Ángel, silent hotel, stylish breakfast and super cleanliness. Staff was very professional and friendly. Location in Santa Ana and Plaza del Ángel is charming and in the middle of everything. It was a great possibility to book room service breakfast, included for the room price. If I would like to improve something, lightning in the rooms is quite weak, and especially bath room lightning.
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote1 Save
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Response from Monica Torres, Direttore generale at NH Collection Palacio de Tepa
Responded Aug 18, 2021
Dear Mr.AriHelsinki, Thank you for leaving us this review and sharing your feedback about your stay at NH Collection Palacio de Tepa in Madrid. It has been a pleasure to host you and we are glad to see that you enjoy our services our location and our Staff. We are taking note also about your lightning suggestions, thank you to help us to improve. Looking forward to welcoming you soon again. With our regards,
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360lucia2022 wrote a review Jul 2022
Mexico City, Mexico1 contribution
A beautiful building with a amazing service. The room was impeccable, the bed and pillows are very soft, the premium room is amazing! They have a great breakfast wich you can include for a few extra euros. All the staff were a excellent host.
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Review collected in partnership with NH Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded Jul 7, 2022
Dear Lucia, We are truly glad to know you enjoyed our Hotel during your stay in Madrid, as well as the attention provided by our professional team. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,
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Polly S wrote a review Jul 2022
Hamburg, Germany28 contributions48 helpful votes
6 years ago we were in Madrid and stayed at the hotel opposite the Palacio de Tepa, which was a BIG disappointment. I swore if we went to Madrid again, we would give the NH Collection, Palacio de Tepa a try! We were not disappointed. The hotel is very centrally placed in a beautiful historic area of Old Madrid, is 7 minutes walk from the famous Prado and Thyssen-Bornemizsa Art Galleries and a 5 minute taxi ride from the Reina Sofia Art Centre as well as Atocha Station. In addition it is 5 minutes walk in the other direction from Madrid's unique and historic 'Plaza Mayor'. At this hotel the breakfast was very excellent, varied and totally delicious, the staff was very helpful and friendly. The rooms provided everything but could have been slightly more cosy, but in a warm city like Madrid, you hardly spent hours in the room. Since I cannot tolerate air-conditioning, we slept with the window open...despite the Saturday Night Noise outside, we slept well!!! Would definitely like to stay here again, whenever I go to Madrid. a
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Review collected in partnership with NH Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded Jul 7, 2022
Dear Pollyschlo, Thank you for taking the time to write such a positive review of the NH Collection Palacio de Tepa. We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback. We hope to have the pleasure to welcome you back one day in the near future. Best regards,
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mcgsSussex wrote a review Jun 2022
sussex5 contributions
We have stayed a couple of times at this hotel over the last 9 months visiting our daughter. The hotel is lovely, in a really convenient area, we were able to walk everywhere. The rooms are nice, the first room we stayed in was overlooking the street with a juliette balcony, but it was not noisy and very comfortable, the second stay we were up on the top floor with a skylight and beamed ceiling, I preferred the first room as you could see what was going on!! Breakfasts were great, good selection and friendly staff. Would not hesitate to recommend.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded Jun 10, 2022
Dear McgsSussex, Thank you for having chosen us! I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in TripAdvisor. We highly value your opinion in our process of continuous improvement. The complete NH Collection Madrid Palacio de Tepa team hope to see you soon! Best regards,
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ShelleyC12 wrote a review May 2022
Toronto, Canada101 contributions38 helpful votes
I spent a weekend in Madrid and chose this hotel based on location and the walkability to restaurants, metro, train station and sights. It was a close walk to the botanical garden which is refreshing in a city setting. The staff went out of their way to help me with locating my luggage, booking train tickets and greeting me by name every morning. The rooms are well decorated and clean
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded May 18, 2022
Dear ShelleyC12 , First of all let me thank you for taking the time in let us know your opinion about your recent stay with us. We are more than happy to know that you had a pleasant stay. You can be sure that we shared your kind word with the whole team and we will continue working in order to reach our guest expectations. We are looking forward to welcome you back very soon. Best regards,
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Jackie M wrote a review May 2022
1 contribution
Amazing hotel. Exceptional service. Everyone is so welcoming, professional and kind. The hotel is spotless clean, great bathrooms and bedding. Everything is A+ perfection! We got massages by Alberto and Concha. They were incredible. One of the best massages I have ever received. One hundred percent recommend staying here and getting a massage by these two!
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded May 16, 2022
Dear Jackie, thank you so much for your wonderful review. It is fantastic to know that you enjoyed your time in Madrid, please be sure that I will share your kind comments with our professional therapist. We look forward welcoming you back! Kind regards,
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Dallas907 wrote a review May 2022
Lausanne, Switzerland1 contribution
The staff at the reception is really really nice! You feel welcome from the first moment: thanks a lot to everyone at Palacio de Tepa! They are all very helpfull and give you also a lot of tips for a memorable stay in Madrid
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Review collected in partnership with NH Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded May 7, 2022
Dear Dallas907, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,
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harry wrote a review May 2022
London, United Kingdom1 contribution
The hotel left me speechless from the first day, from the first worker to the last, but the kindness of serving us the waiter Miguel was wonderful and that is why he made us have a good time in the morning while we had breakfast, he transmitted his enormous joy. I also want to thank the receptionist who gladly helped us in everything he could. Great trip and I will repeat.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded May 4, 2022
Dear Jet00542493667, Thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back."
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Seestee wrote a review Apr 2022
London95 contributions57 helpful votes
I have regularly visited Madrid at Easter and this was my first time staying in this hotel. Good points The location is good. A short walk to the Retiro Park, Plaza Mayor, the royal palace and cathedral. It is right by Plaza Sant Ana, a lovely square with lots of bars. The bed was pretty comfortable and the breakfast buffet was very good. Less good points The room was a bit disappointing. The lighting was not good. There were only the bedside lamps and one lamp in the desk, so in the evening it was very dim. There was no full length mirror, so I couldn’t check myself before stepping out. The bath had chunks of enamel flaking away from it and it looked very unsightly. It was also incredibly slippery when wet, with no bathmat. While there was soap and shampoo in fixed containers, there were no other amenities (eg shower cap, ear buds). It was difficult to get the temperature right, without the aircon it was too warm, but with the aircon, regardless of setting, it got quite cold. Finally, I did find that some of the staff at breakfast were a little rude, not everyone of course, but enough not to write it off as one person having a bad day. There are lots of accommodation options in a great city like Madrid so next time I think I would try somewhere else. While this hotel had some good points I just don’t think it offered value for money and didn’t meet my expectations for a 5 star hotel.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded Apr 21, 2022
Dear Seestee , Thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,
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PRICE RANGE
$147 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh palacio de tepa hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
85
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Frequently Asked Questions about NH Collection Palacio de Tepa
Which popular attractions are close to NH Collection Palacio de Tepa?
Nearby attractions include Five Mon-keys Escape Game (0.3 miles), Essential Flamenco (0.09 miles), and Clue Hunter Madrid (0.3 miles).
What are some of the property amenities at NH Collection Palacio de Tepa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Palacio de Tepa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Palacio de Tepa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Palacio de Tepa?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to NH Collection Palacio de Tepa?
Conveniently located restaurants include La Vaca Argentina, Grama Lounge, and Taberna el Sur.
Are there opportunities to exercise at NH Collection Palacio de Tepa?
Yes, guests have access to a fitness center during their stay.
Does NH Collection Palacio de Tepa have airport transportation?
Yes, NH Collection Palacio de Tepa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is NH Collection Palacio de Tepa located near the city center?
Yes, it is 0.08 miles away from the center of Madrid.
Are any cleaning services offered at NH Collection Palacio de Tepa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Palacio de Tepa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.