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NH Collection Palacio de Tepa

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San Sebastian, 2 Barrio de Las Letras, 28012 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$154
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NH Collection
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Traveler (613)
Room & Suite (425)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Palacio de Tepa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 473 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Telephone
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:GET UP TO 25% OFF!

Location

Full view
100Great for walkers
Grade: 100 out of 100
729Restaurantswithin 0.3 miles
208Attractionswithin 0.3 miles
1,470Reviews31Q+A100Room tips
Traveler rating
  • 966
  • 391
  • 76
  • 23
  • 14
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Popular mentions
MICHAEL P wrote a review Apr 2020
Schruns, Austria35 contributions73 helpful votes
Had to find a hotel for my Boss Who can be quite picky. This place is really First class. Located in the very heart of the city and still calm during the night. Staff is very helpful and from the entrance to the rooms the Design is really pleasing. Breakfast is a class of its very own. I did not want to leave this place and visiting this great city again I know where I will stay
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Date of stay: February 2020Trip type: Traveled on business
2 Helpful votes
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ofersh70 wrote a review Mar 2020
Israel102 contributions39 helpful votes
this 5 star hotel is located in the city center with easy 5 min walk to plaza mayor and nearby metro (which is the preferred choice of transportation in madrid). although centrally located the hotel is in a quite area with local bars and restaurants, which promises good food and reasonable pricing. rooms are spacious, clean and well equipped with all the expected 5* amenities, including nesspresso coffee machine, water etc. great sound proof. staff was friendly and very helpful. very good breakfast (if there's any point I would improve is that... also not you can ask for more options which are not on the buffet such as waffles, salmon etc.). overall rating is excellent and a great value for money
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded Mar 5, 2020
Dear ofersh70, thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
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Carla P wrote a review Feb 2020
1 contribution1 helpful vote
This is a boutique hotel with a great location, with walking distance to the best shopping places as well to nice restaurants and museums. We truly enjoyed the 5 days we stayed in Madrid. The breakfast is fantastic, so many options. We were impressed by things like 8 different milk options, fresh fruits, amazing coffee and delicious food. The attentions were above and beyond and the whole staff is super friendly, very respectful and always willing to help. Our concierge, Juan Jose Gonzalez is one of the kindest person I have ever met working for any hotel around the world. We highly recommend this hotel.
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Date of stay: January 2020
Value
Location
Service
Room Tip: Rooms from the 4th floor and down have the better view.
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1 Helpful vote
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Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded Feb 11, 2020
Dear W7696MQcarlap, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,
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chuckieshere wrote a review Feb 2020
Pasadena, California5 contributions14 helpful votes
Rooms: Extremely spacious after a complimentary upgrade. Breakfast buffet: Was included in my room purchase. Amazing. Everything was the highest quality ingredients. Made to order eggs were cooked perfectly (although most people would likely add salt and pepper on receiving it). Staff: Extremely professional. Fluent in English if needed. Location: Heart of Madrid yet extremely quiet. Win win. This is the best sub $1000 room I’ve ever stayed in. Highly recommended
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded Feb 11, 2020
Dear chuckieshere, thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
Read more
Cara E wrote a review Jan 2020
5 contributions6 helpful votes
The NH Collection Palacio de Tepa is located in a very central location. Walking distance to every Puerto de Sol, Plaza Mayor, every major attraction, museum, etc.. however it is on a relatively quiet street/plaza so it did not feel super touristy. Great restaurants and a fun jazz club close by. I was a solo female traveler, and felt safe coming & going, even at night, however I did notice one evening, when I entered the hotel and there was no staff at the front desk, which made me a bit uneasy. The room & bathroom were quite large, especially for European standards, however I felt the bed & the pillows were very uncomfortable; flat pillows & hard mattress. The room was also quite hot, but since it was winter, I could not use the AC, only turn off the heat. I heard quite a bit of noise from the street & other guests in the hotel, so I did not sleep well here. I did enjoy the large bathtub and the views from the room. The breakfast buffet was large & varied (you could get eggs to order) and the food was fresh and quite good. A good value. The great location and large size of the room is the reason for my higher rating; otherwise I would say it was an average hotel; a bit overpriced for the experience & accommodations.
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Date of stay: January 2020
Rooms
Location
Service
1 Helpful vote
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Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded Jan 23, 2020
Dear Cara E, thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,
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PRICE RANGE
$137 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh palacio de tepa hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
85
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Frequently Asked Questions about NH Collection Palacio de Tepa
Which popular attractions are close to NH Collection Palacio de Tepa?
Nearby attractions include Five Mon-keys Escape Game (0.3 miles), Clue Hunter Madrid (0.3 miles), and Horse Riding Madrid (0.2 miles).
What are some of the property amenities at NH Collection Palacio de Tepa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Palacio de Tepa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Palacio de Tepa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at NH Collection Palacio de Tepa?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to NH Collection Palacio de Tepa?
Conveniently located restaurants include Restaurante DCorazon, Grama Lounge, and Lola Si Mola.
Are there opportunities to exercise at NH Collection Palacio de Tepa?
Yes, guests have access to a fitness center during their stay.
Is NH Collection Palacio de Tepa located near the city center?
Yes, it is 0.08 miles away from the center of Madrid.
Are any cleaning services offered at NH Collection Palacio de Tepa?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Palacio de Tepa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Palacio de Tepa?
The staff speaks multiple languages, including English, Spanish, French, and German.