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NH Collection Palacio de Tepa

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Traveler (684)
Room & Suite (599)
Videos (2)
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About

#87 of 466 hotels in Madrid
Location
4.9
Cleanliness
4.7
Service
4.7
Value
4.2
Travelers' Choice
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Telephone
VIP room facilities
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quiet
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:Magical City Getaways

Location

San Sebastián, 2 Barrio de Las Letras, 28012 Madrid Spain
Name/address in local language
NH Collection Palacio de Tepa
4.5
1,627 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime spot, NH Collection Palacio de Tepa garners accolades for its stellar location, making major attractions easily accessible on foot, and its cozy atmosphere, despite some noise from nearby nightlife. Guests commend the friendly and professional service, with staff members often exceeding expectations. While opinions on value and financial aspects vary, cleanliness is consistently praised, with travelers noting the spotless environment. However, attention is called to some issues with in-room amenities and discrepancies in booking details.
Location
Central
Atmosphere
Chic
Rooms
Comfortable
Value
Affordable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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1627Reviews34Q+A100Room tips
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CB111 wrote a review Feb 8
Windsor, Canada8 contributions2 helpful votes
When we checked into our hotel we were upgraded to a room with a view over the square. The hotel was very central, in the middle of lovely restaurants, bars and shops, and 10 minutes walk to the Prado. Throughout our stay, the staff could not have been more charming and helpful, especially Patricia at Guest Relations and Christina at the front desk. Many thanks to everyone at NH Collection Palacio De Tepa for enhancing our first visit to the beautiful city of Madrid .
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: The weather was cool and a little rainy but we were prepared for it, and there were fewer crowds....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded 1 week ago
Dear CB111, It is a true pleasure to read that you have chosen our hotel for your last stay in Madrid and I would like to thank you for taking the time to point out our location and services in TripAdvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future. With our best regards, Patricia Carreño Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jim M wrote a review Jan 2024
1 contribution
We had a wonderful stay over 3 nights in Madrid! The location is fantastic and the rooms are cozy rooms with very comfortable beds. The breakfast was amazing and their hours go a little later than most - and Inma really took care of us. We will definitely stay again next time I'm in Madrid!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Jan 15, 2024
Dear JimmX2241LU, Firstly I want you to know that we all are very happy to receive your great comment about our Hotel and our team, thank you for sharing your experience in TripAdvisor. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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Alexandros K wrote a review Jan 2024
1 contribution
First of all the Hotel is greatly situated in the City Center and you are near all the interesting city sites. Secondly the staff is absolutely lovely taking care of you like you are one of their own, like you are at home. The breakfast is top quality as is their restaurant. There is literally nothing that is not top notch in this place. We shall be staying here every time we visit Madrid
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Date of stay: January 2024
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Jan 15, 2024
Dear Alexandresk4488, First of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alexandros K wrote a review Jan 2024
Athens, Greece46 contributions7 helpful votes
Excellent quality breakfast Excellent sweet and accommodating staff Room very comfortable City center location so you can move freely by foot everywhere down town I strongly suggest visiting this Hotel and enjoying all the goodies it has to offer.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Jan 15, 2024
Dear 44Alexk44, Thank you for taking the time to write such a positive and detailed review of our hotel. Be assured that such comments are so motivating for the team. We hope to have the pleasure to welcome you back one day in the near future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter P wrote a review Jan 2024
Colorado4 contributions1 helpful vote
Hotel is in a great location, with less than a 10 minute walk to Plaza del Sol, Plaza Major, and museums. Excellent restaurants abound in the area. The price for our room was a good value, and hotel amenities were excellent. The staff was truly outstanding. Especially helpful were the guest relations people, who provided superb advice on area attractions and restaurants, plus made restaurant, train and airport transfer reservations.
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Review collected in partnership with NH Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Jan 4, 2024
Dear Peter, We are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! We are looking forward to welcome you back soon! Best regards, Guest Relations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kamed411 wrote a review Jan 2024
Doha, Qatar4 contributions
Had a wonderful stay at the NH Collection Madrid ! Calm, cozy, chic, so central, could walk to reach all destinations. Friendly staff, good food, guests relations so helpful to arrange our stay and make us feel like home. I highly recommended if you stay in Madrid.
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Review collected in partnership with NH Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Jan 4, 2024
Dear Kamed, Thank you so much for choosing NH Collection Palacio de Tepa for your stay in Madrid and for your nice comments. We are very happy to hear you liked the location but most of all we are especially pleased that you enjoyed the service provided by our staff. We hope to welcome you back soon! Kind regards, Guest Relations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Neelkanth G wrote a review Dec 2023
3 contributions
Very good experience, accomodated to our needs and gave us a guide of what to see in the city with a detailed map, as well as refreshments while checking in and found us a taxi to the airport as well. Very nice and spacious rooms. Breakfast is amazing!
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Dec 31, 2023
Greetings from Madrid! Your compliments of the NH Collection Palacio de Tepa are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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VanGoghGlobetrotter wrote a review Dec 2023
Ringgold, Georgia5 contributions1 helpful vote
We had a wonderful stay! It was perfectly located, and we were able to walk to all of the major sites including Plaza Mayor and the Prado! it was very clean and very comfortable! Lucas and Daniel were wonderful and took especially great care of us! We would definitely stay here again!
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Dec 31, 2023
Dear VanGoghGlobetrotter, We are truly glad to know you enjoyed your stay in Madrid, as well as the attention provided by our team. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Byronfig wrote a review Nov 2023
New York City, New York1 contribution
Just had a most pleasant stay at this centrally located hotel, at only 7 minutes walking distance from Puerta del Sol. The staff was welcoming, very accommodating and the property was well maintained and clean. Highly recommended!
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Review collected in partnership with NH Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Nov 17, 2023
Dear Byronfig, We are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alexandra B wrote a review Nov 2023
1 contribution
The hotel is in a great location to enjoy the nightlife of Madrid and close to many sights to see. The bar has some fantastic drinks. Loredaña makes a delicious margarita and it’s a great place to have a nightcap before retiring to your room. Definitely would recommend!
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded Nov 5, 2023
Dear Alexandrab, We are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$208 - $333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh palacio de tepa hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
85
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NH COLLECTION PALACIO DE TEPA - Updated 2024 Prices & Hotel Reviews (Madrid, Spain)

Frequently Asked Questions about NH Collection Palacio de Tepa
Which popular attractions are close to NH Collection Palacio de Tepa?
Nearby attractions include Calle 365 Callejón Secreto (0.1 miles), The PubCrawl Company (0.1 miles), and Five Mon-keys Escape Game (0.3 miles).
What are some of the property amenities at NH Collection Palacio de Tepa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Palacio de Tepa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Palacio de Tepa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Palacio de Tepa?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to NH Collection Palacio de Tepa?
Conveniently located restaurants include El Sur de Moratín, Pizzart Villa Luchana, and La Vaca Argentina Ventura.
Are there opportunities to exercise at NH Collection Palacio de Tepa?
Yes, guests have access to a fitness center during their stay.
Does NH Collection Palacio de Tepa have airport transportation?
Yes, NH Collection Palacio de Tepa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is NH Collection Palacio de Tepa located near the city center?
Yes, it is 0.08 miles away from the center of Madrid.
Are any cleaning services offered at NH Collection Palacio de Tepa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Palacio de Tepa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.