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NH Collection Palacio de Tepa

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#36 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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NH Collection Palacio de Tepa
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1,019 Reviews from our TripAdvisor Community

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Showing 592: English reviews
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Shanghai, China
Reviewed 1 week ago

Well, the staff is nice and helpful. That's the one of the few positive things about this hotel, other than it's good location. Which I think the guests are paying for. The room design is very very dated ... I am guessing about 10-15 years. It might have have been nice back then, but today there many other options. Stay...

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Helpful?
Thank G B
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear G B thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations . We highly value your opinion in our process of continuous improvement please allow me to mention that the hotel was inaugurated 6 years...

London, United Kingdom
Reviewed 1 week ago via mobile

Have just returned from a 3 night break in Madrid. The NH Palacio de Tepa is a lovely hotel but the staff really made it for us, from check in we were upgraded to a premium room which was spacious had a separate bath and shower and had a really comfortable bed. I can't fault this hotel breakfast was buffet...

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Helpful?
Thank debspy
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Debspy on Behalf of NH Collection hotels I would like to thank you for this wonderful reward, for us the biggest pleasure is to get comments from our guest, and we deeply appreciate your kindness in sharing it with the other TripAdvisor users, the complete NH Collection Palacio de Tepa team remain at your disposal and is looking forward...

Rome, Lazio, Italy
Reviewed 2 weeks ago

This is one of the best NH Hotels I have stayed in - both in location and comfort. the staff was very pleasant and provided service with a smile. The location is the historic center of Madrid. It is walking distance form all the major Museums and Major Plazas

Review collected in partnership with NH Hotels
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Helpful?
Thank Nanda M
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Nanda M thank you for your excellent comments and for sharing your experience in TripAdvisor, I am glad to know that you enjoyed your stay with us during your last visit to Madrid!. The entire NH Collection Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards.

Brisbane, Australia
Reviewed 3 weeks ago

although the Hotel rang a Taxi for your departure, 4 drivers had a fight over taking us to the airport out the front of the Hotel - unpleasant experience and Hotel staff just watched on and did nothing to assist us - one taxi driver just took off with one of our bags.

Review collected in partnership with NH Hotels
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Helpful?
Thank David L
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear David L firstly I would like to thank you for having chosen us for your last stay in Madrid. Due to at the NH Collection Palacio de Tepa Hotel it is our aim to exceed the expectations of our guests I would like to apologize for such uncomfortable situation you experienced in the taxi stop close to the hotel,...

Reviewed 4 weeks ago

We had a wonderful stay in Madrid. Palacio De Tepa is strategically located in the heart of Old Madrid. A short 5-8 minute leisurely walk to Plaza Mayor, where you can dine at Los Galayos, est. 1894. Try the Paella and you will not be disappointed. The waiters are attentive and will bend over backwards to make sure you have...

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2Thank George I
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear George I , thank you for your excellent comments about our hotel and staff and for sharing your experience in our Hotel, I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are an inspiration for all our team, looking forward to welcoming you back in a...

Chicago
Reviewed January 20, 2017

Four nights at the end of our trip to Spain and Morocco, that could hardly have been better. Prepaid rate made the stay very reasonable, and our room and bath were perfect for us. The floor to ceiling, shuttered doors allowed us fresh air and complete control of our room temperature (Nov.) and security. The Plaza Mayor and Palace to...

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Helpful?
Thank Reamor
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

On Behalf of NH Collection hotels I would like to thank you for this wonderful reward, for us the biggest pleasure is to get comments form our guest, and we deeply appreciate your kindness in sharing it with the other TripAdvisor users, the complete NH Collection Palacio de Tepa team remain at your disposal and is looking forward to welcome...

Bangkok, Thailand
Reviewed January 15, 2017 via mobile

Stay already 3 times for a short stay and I would definitely stay again and even longer if possible. The hotel is located in the city center right next to La Plaza Mayor and La Puerta del Sol. We got the suite and found it great : spacious with the bedroom on a mezzanine and a living room area where...

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Helpful?
Thank KMIED
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Kmied thank you for having chosen us for your recent stay in Madrid, I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in TripAdvisor. We highly value your opinion in our process of continuous improvement. The complete NH Collection Madrid Palacio de Tepa team hope to see you soon!!!...

Los Angeles, California
Reviewed January 6, 2017

The staff were very helpful and the room was more spacious and better than we had hoped. We had a junior suite room 301, worth the extra, our priority was space and quiet and as it overlooked the inner court yard it was great. One tip would be to open the window (rarer for a hotel) and turn off or...

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Helpful?
2Thank Ben W
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Ben W It is wonderful to read that you have very much enjoyed your stay in NH Collection Palacio de Tepa, thank you for sharing your experiences in TripAdvisor. Comments such as yours are our inspiration. The entire Hotel team looks forward to hearing from you soon. Best regards.

Epsom, United Kingdom
Reviewed January 3, 2017 via mobile

My partner and I stayed for 3 nights over New Years this year. The hotel is sophisticated and contemporary with kind, welcoming staff. We stayed in a deluxe room which was warm, modern and spacious with an excellent bathroom. Our room included a king sized bed which was exceptionally comfortable and a small balcony with a view of a neighbouring...

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Helpful?
Thank Lauren G
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Lauren G thank you for your excellent comments about our hotel and staff and for sharing your experience in our Hotel, I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are inspiring for our continuous improvements. The entire NH Collection Palacio de Tepa team look forward...

Reviewed December 28, 2016

Excellent location. Great room. Contemporary hotel in a lovely, older building. Juxtaposed on a block between two streets, its scale is not imposing and by opening to the quieter street, it faces a church with little traffic.

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Thank Mary Jo S
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Mary Jo S it is wonderful to receive excellent comments such as the one you have kindly shared, I am glad to know that you enjoyed your stay with us during your last visit to Madrid!. The NH Collection Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards.

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Staying in Huertas

Neighborhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighborhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighborhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 

Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Huertas , Sol
Price Range: $171 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Nh Palacio De Tepa Hotel Madrid
Hotel Style:
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#16 Family Hotel in Madrid
#29 Luxury Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from NH Collection Palacio de Tepa staff and other travelers.
22 questions
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Questions? Get answers from NH Collection Palacio de Tepa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed in room 523, which I think was larger than most other rooms in the hotel.”
 of 5 bubbles georgei367, 4 weeks ago | Read review
“Upper room, but avid first two or three rooms closest to Calle Atocha due to some traffic noise.”
 of 5 bubbles Reamor, Jan 20, 2017 | Read review
“There are rooms with only window to the inside hall, don't know how does this feel. We had a room with a view to the street.”
 of 5 bubbles Shianert, Dec 9, 2016 | Read review
“See Orson the concierge who knows Madrid like the back of his hand”
 of 5 bubbles Mikeinmiami56, Nov 13, 2016 | Read review
“Avoid the rooms facing the Atocha Road as they can be noisy.”
 of 5 bubbles trevorviegas, Nov 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question