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NH Collection Palacio de Tepa

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San Sebastian, 2 Barrio de Las Letras, 28012 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (635)
Room & Suite (441)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Palacio de Tepa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 482 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Telephone
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quiet
Languages Spoken
English, French, Spanish, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
764Restaurantswithin 0.3 miles
224Attractionswithin 0.3 miles
1478Reviews31Q+A100Room tips
Traveler rating
  • 972
  • 392
  • 77
  • 23
  • 14
Time of year
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Popular mentions
WoosterFlyer wrote a review Yesterday
New York City, New York35 contributions31 helpful votes
If you are looking to visit Madrid for the first time look no further and stay here! This is a well run hotel with nice rooms. What I loved most about it is centrally located so you could literally walk to any of the main tourist sites or museums in 15-20 minutes (including the train station which is located more towards the south eastern part of the city!). Staff was very professional!
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Date of stay: September 2021
Location
Service
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AriHelsinki wrote a review Jul 2021
Helsinki, Finland4744 contributions440 helpful votes
+1
Hotel's Favorite
nH Collection hotels are all always a good choice. We have stayed in many hotels in Madrid numerous times. This was the first one in Palacio dr Tepa. We loved minimalistic rooms, views of Plaza del Ángel, silent hotel, stylish breakfast and super cleanliness. Staff was very professional and friendly. Location in Santa Ana and Plaza del Ángel is charming and in the middle of everything. It was a great possibility to book room service breakfast, included for the room price. If I would like to improve something, lightning in the rooms is quite weak, and especially bath room lightning.
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from Monica Torres, Direttore generale at NH Collection Palacio de Tepa
Responded Aug 18, 2021
Dear Mr.AriHelsinki, Thank you for leaving us this review and sharing your feedback about your stay at NH Collection Palacio de Tepa in Madrid. It has been a pleasure to host you and we are glad to see that you enjoy our services our location and our Staff. We are taking note also about your lightning suggestions, thank you to help us to improve. Looking forward to welcoming you soon again. With our regards,
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Felipe Vera wrote a review Sep 18
13 contributions13 helpful votes
+1
It’s a very nice hotel, but I would choose again the gran vía NH Collection. This one needs a little renovation. Although I need to emphasize on the staff, by far the most friendly of Madrid, specially Angela at front desk. She was absolutely nice with my kids and helped me all day along.
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Date of stay: September 2021Trip type: Traveled with family
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Response from Monica Torres, Direttore generale at NH Collection Palacio de Tepa
Responded 1 week ago
Dear Felipe V, Thank you for leaving us this review and sharing your feedback about your stay at NH Collection Palacio de Tepa in Madrid and thank you also for the beautiful words you say about our staff, mainly Angela, this words are a big motivation. For sure I will take not about you suggestions that really appreciate and help us to improve. Looking forward to welcoming you soon. With our best Regards,
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RvMDl wrote a review Jul 2021
Bengaluru, India332 contributions207 helpful votes
We stayed for 10 days in NH Tepa and had a very good experience. Some highlights: -very nice staff overall, very attentive -location is outstanding. you are 5 mins walking distance to many key places in madrid and restaurants/bars -high quality of cleaning every day -quality of breakfast was really good, specially the tostas con jamon and the guacamole Some areas we could see an improvement of: -Our room in particular (420) was slightly dark throughout the day. Given this is an structural thing (window is big, balcony/light is not that large), we would suggest to have more lights/lamps installed in the room - menu for breakfast was basically the same. Could be considered to change it a little bit every day or every 2-3 days?
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Date of stay: July 2021
Value
Rooms
Service
1 Helpful vote
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Response from Monica Torres, Proprietario at NH Collection Palacio de Tepa
Responded Aug 18, 2021
Dear Mr. RvMDI, Thank you for leaving us this review and sharing your feedback about your stay at NH Collection Palacio de Tepa in Madrid It has been a pleasure to host you and we are glad to see that you enjoy our services and our location, we are also very grateful for your improvements suggestions that will help us a lot. We are looking forward to welcoming you soon. With Regards,
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MICHAEL P wrote a review Apr 2020
Schruns, Austria37 contributions73 helpful votes
Had to find a hotel for my Boss Who can be quite picky. This place is really First class. Located in the very heart of the city and still calm during the night. Staff is very helpful and from the entrance to the rooms the Design is really pleasing. Breakfast is a class of its very own. I did not want to leave this place and visiting this great city again I know where I will stay
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Date of stay: February 2020Trip type: Traveled on business
2 Helpful votes
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PRICE RANGE
$137 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh palacio de tepa hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
85
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Frequently Asked Questions about NH Collection Palacio de Tepa
Which popular attractions are close to NH Collection Palacio de Tepa?
Nearby attractions include Five Mon-keys Escape Game (0.3 miles), Clue Hunter Madrid (0.3 miles), and Sunset 80s (0.1 miles).
What are some of the property amenities at NH Collection Palacio de Tepa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Palacio de Tepa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Palacio de Tepa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at NH Collection Palacio de Tepa?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to NH Collection Palacio de Tepa?
Conveniently located restaurants include Le Coq Atocha, Lola Si Mola, and Pizzart Canalejas.
Are there opportunities to exercise at NH Collection Palacio de Tepa?
Yes, guests have access to a fitness center during their stay.
Is NH Collection Palacio de Tepa located near the city center?
Yes, it is 0.08 miles away from the center of Madrid.
Are any cleaning services offered at NH Collection Palacio de Tepa?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Palacio de Tepa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Palacio de Tepa?
The staff speaks multiple languages, including English, Spanish, French, and German.