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NH Collection Palacio de Tepa

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#35 of 446 Hotels in Madrid
Certificate of Excellence
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NH Collection Palacio de Tepa
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984 Reviews from our TripAdvisor Community

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Showing 578: English reviews
London, United Kingdom
Reviewed 2 days ago NEW

I have stayed a couple of times at this hotel since it's been renovated a few years ago. Last time was in June this year. I like to stay there due to the centric location and proximity to squares full of coffees and bar (Plaza Santa Ana). As it's been refurbished in the last few years, everything is neat. Rooms...

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Thank Ptitjose
Delray Beach, Florida
Reviewed 3 days ago NEW

Centrally located, so that was definitely a win. Short stroll to many of the main attractions, bars and pubs. The area directly to the east is the happening place to be for food and drink. The location is its best aspect. The hotel was okay. The rooms were small and the pictures showed a lot more character than what we...

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Thank JSuth2000
Scottsdale, Arizona
Reviewed 4 days ago NEWvia mobile

Since I work in the Hotel industry I did a lot of research booking. This property is an easy walk to many sites , no car ever needed. You are greeted with a glass of cava from a very welcoming staff in a beautiful lobby. The room is very well appointed from the most comfortable soft bedding to complimentary water...

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Thank sbettencourt
Tiburon, California
Reviewed 1 week ago

I recommend you keep searching for another hotel. There must be better places to stay in Madrid. Here is why: - Noisy rooms with very basic design. My husband and I booked a Junior Suite and initially were provided a room on the 1st floor above reception with view back onto the plaza (one floor suite). Above our room, as...

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Helpful?
Thank PlayaChicago
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear PlayaChicago thank you very much for having taken a few moments of your valuable time to express your opinion about The NH Collection Palacio de Tepa during your recent stay .I would like to apologize for not been able to cobber your expectations. Please be sure that our Head Office is aware of your comments in order to find...

Corfu, Greece
Reviewed 1 week ago via mobile

My husband and I stayed here for 4 nights. I was impressed how close it was to everything. The room was just perfect for us we had a huge queen size bed. We had booked our room with breakfast which was nice but could have been better. I want to mention the staff here are great they make you feel...

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Helpful?
Thank Corfu78
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Corfu78 it is a great pleasure that you reward us with this comment. I also would like to thank you for share your experience with the rest of the TripAdvisor travelers. The NH Collection Palacio de Tepa team is looking forward to welcome you back in Madrid soon. Best regards.

Wirral, United Kingdom
Reviewed 2 weeks ago

We were impressed with this hotel which is perfectly located. We walked to all of the attractions and didn't feel the need to catch the tube. There is an abundance of tavernas and tapas restaurants at every turn. The room was comfortable with a large bed and pillow selection and a lovely coffee maker. We found the room to be...

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Thank GillL-Wirral
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear GillL-Wirral I would like to thank you for taking your time to express in Tripadvisor you satisfaction with our property especially for point out our very central location. The complete NH Collection Palacio de Tepa team remain at your disposal and look forward to welcome you back in the near future. Best regards.

home grown aussie
Reviewed 2 weeks ago

This was a great location with a beautiful room and facilities in the room. Bed was so comfy. Check in staff were exemplary and so very welcoming. Will definitely recommend and will return if I have the opportunity.

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Thank aussie_holiday_girl
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Aussie_holiday_girlfirstly I would like to thank you for your great comment about our Hotel, thank you for sharing that in Tripadvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this.We all look forward to hearing from...

Santo Domingo
Reviewed 3 weeks ago via mobile

We really enjoyed our stay at this romantic Palace of Tepa, where we received superb service from the Staff who cared for our every little need. The Hotel is located at he very heart of Madrid, close to Plaza Mayor and Gran Vìa and sorrounded by many nice restaurants and bars. The hotel room was a junior suite, with a...

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Thank Olga P
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Stooce, thank you for your excellent comments about our hotel and staff and for sharing your experience in our Hotel ,I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are inspiring for our continuous improvements. The entire NH Collection Palacio de Tepa team look forward to...

Reviewed 3 weeks ago via mobile

Nice location, 3 minute walk to Plaza Mayor and 7 minutes from Plaza del Sol. Has a nice small square/plaza at the back of the hotel and convenient access to breakfast cafes and churros place. Yummy tapas bar Golfo de Bizkaia located at the ground floor of this hotel.

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Thank Kat G
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Kat G, thank you for sharing your opinion in Trip Advisor. We are really glad to know you enjoyed your stay with us . I would like to thank you for mentioning our location, which is great to discover the city. We hope to welcome you back soon. Best regards.

Miami, Florida
Reviewed 3 weeks ago

We stayed here last week and it was a perfect choice as the location is perfect to walking to everything. Comfort was great and the room very quiet considering your right above the action. Also super clean room. One person we must name is Orson the concierge with the greatest attitude ever who was amazing in everything he recommend was...

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Thank Mikeinmiami56
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Mikeinmiami56 thank you for your comments regarding your last experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team and we really hope to seeing you soon! Best regards.

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Junior Suite #103 (87)
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Staying in Huertas

Neighborhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighborhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighborhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 

Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Huertas , Sol
Price Range: $151 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Nh Palacio De Tepa Hotel Madrid
Hotel Style:
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#16 Family Hotel in Madrid
#28 Luxury Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from NH Collection Palacio de Tepa staff and other travelers.
20 questions
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Questions? Get answers from NH Collection Palacio de Tepa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“See Orson the concierge who knows Madrid like the back of his hand”
 of 5 bubbles Mikeinmiami56, 3 weeks ago | Read review
“Avoid the rooms facing the Atocha Road as they can be noisy.”
 of 5 bubbles trevorviegas, 4 weeks ago | Read review
“Try to get a superior room, well worth it.”
 of 5 bubbles 449jamesh, Oct 30, 2016 | Read review
“5th floor was great.”
 of 5 bubbles Kaser, Oct 22, 2016 | Read review
“We LOVED the top floor because of the vaulted ceiling - a very tall person might not!!”
 of 5 bubbles Chandleronthemove, Oct 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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