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Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
Crowne Plaza Madrid Airport
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760 Reviews from our TripAdvisor Community

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Showing 433: English reviews
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect place to stay if you are only staying in Madrid between flights. We arrived at night, to catch a flight on the next morning, for example. The free airport transfer works really well and saved us time and money. Hotel facilities are really good for its price, specially compared to downtown prices (although I would not recommed you to... More 

Helpful?
Thank Anahê G
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Anahê G, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport More 

Hannover, Germany
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Normal new hotel with transfer to airport. Serves food until 11pm and normal spanish breakfast. It is located on a big street and aircrafts fly over it for take off and landing but all rooms have good insulation windows and aircond

Helpful?
Thank Mathias G
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Mathias G, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport More 

North Carolina
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great free shuttle service - Dinner was great and breakfast buffet with plenty of options to choose from - room in amazing conditions - very modern. Premium WiFi worked great. Excellent Customer Service.

Helpful?
Thank Walter A
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Walter A, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Ana Calvín General Manager Hotel Crowne Plaza Madrid Airport More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

Great free shuttle service, excellent quality as expected. Very very POOR wifi even when we paid extra for premium. We stayed for 3 nights and used free shuttle to airport terminal 4 and used metro to travel to central Madrid. Hotel was above average apart from the wifi which was disappointing as Madrid is extremely hot and we hid in... More 

Helpful?
Thank A TripAdvisor Member
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport More 

Calgary, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel before departing from Madrid in an early flight to Canada. We decided to stay here, because of the location and the free shuttle to the airport. At checking in staff was really rude, and inform us that shuttle was full to the airport and that whe should find our own transportation. Breakfast start at 7am... More 

Helpful?
Thank happytravel145
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. Our shuttle service is running to Airport each 30 minutes , We have different buses each 30 minutes. There are enough seats for... More 

Wales, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed just one night after late night flight into Madrid. 10 minutes after ringing the Hotel at 1am from the Airport this beautiful Mercedes people carrier picked us up and drove the few miles to Hotel. We were 2 adults and 2 kids and family room was one of the smartest we have stayed in. Big, well equipped and clean.... More 

Helpful?
Thank Huw P
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Huw P, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport More 

Manchester, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for just one night on our way back to the UK from the Canaries. The free shuttle to and from the airport worked very well for us as we waited for less than 5 mins when we arrived in Madrid. We then managed to grab lift back to the airport to get the metro into the city... More 

Helpful?
Thank mswhitley
CPMManagement, Propietario at Crowne Plaza Madrid Airport, responded to this review

Dear mswhitley, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is near the airport, provides free water , green apple , and sweets. It is a good option to choose if you want to stay one or two days before traveling from Madrid. The bathroom is clean , the bed is comfortable though the pillows are not very comfortable.

Helpful?
Thank Mon M
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Mon M, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My unforgettable mistake to choose this crown plaza Madrid airport hotel.if this is the standard of IHG then I feel shame to be platinum member of this group.first time I met such a incompetent/careles hotel manager "Anna Calvin " even I send her written problems which I face during my stay but she never come back to me .my worse... More 

Helpful?
Thank Chanhk88
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Chanhk88, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We did not received any letter or email during your stay from you if we have received we could assisted you. Our hotel is an airport hotel located in a Business Area , close to airport. We provide this information in our website... More 

Verona, Italy
Level Contributor
150 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed August 24, 2016

I have recently used this hotel for a couple of times. It is a good hotel in line with the usual good quality of the Crowne Plaza brand. Nice rooms always tidy and clean. I have tried the restaurant only for breakfast and it has been good with a wide selection. The only negative point is the surroundings. If your... More 

Helpful?
Thank gae d
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear gae d We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Conference Facilities

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $70 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#111 Luxury Hotel in Madrid
#112 Business Hotel in Madrid
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