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Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
Crowne Plaza Madrid Airport
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836 Reviews from our TripAdvisor Community

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Showing 467: English reviews
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London, United Kingdom
Reviewed 2 days ago NEWvia mobile

No idea how this could be branded a Crowne Plaza. No real restaurant, snack menu only. Bar staff very rude and unhelpful. General feel of the hotel more motel than IHG. As other guests remarked shuttle very irregular compared to other hotels. There is a lot of choice around the airport this is not one of the ones you should...

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Helpful?
Thank ruperthoughton
Forino, Italy
Reviewed 6 days ago NEWvia mobile

It is not exactly at the airport (20minutes) drive, but they offer a free shuttle servire to and from the airport, the service is very good and the rooms are spacious and of high standard. We did not receive any welcome drink nor letter although club members.

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Thank luigixxxx
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. All IHG rewards members receive a welcome drink or voucher with points. You should book your room through our website. If you book through a travel agency you will not receive points or a welcome drink....

Gwynedd, United Kingdom
Reviewed 1 week ago

Disgusted by Customer Service at this hotel. We booked to stay here for one night in transit in Dec 2016. (if only we had known this was nowhere near the airport!) - although the shuttle bus service is easy to find and great to use. we had an issue upon check in- which we brought up with the reception team....

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1Thank WelshEPS
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear WelshEPS, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. Our staff offered your some options regarding your stay. Breakfast was not included for the 4 members. It was included for 2 people...

Amsterdam
Reviewed 1 week ago via mobile

This is a fantastic hotel with really nice and friendly staff. Breakfast was great with lots of varieties to choose from. There is a 24 hour gym and there is complimentary water and fruits in reception just by the information section to the gym. The only problem is there is nothing around the hotel to do or see. There is...

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Helpful?
Thank dorcasl2015
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Ana...

Ottawa, Canada
Reviewed 2 weeks ago

Honestly, I really only use this hotel when I need or want to spend a night before or after an international flight. The front desk staff are very helpful, but that's about it. The rooms are always stiflingly hot and room service isn't always the best or most convenient.

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Helpful?
Thank FelixMacias
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear FelixMacias, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvín General Manager Hotel Crowne Plaza Madrid Airport

Reviewed 2 weeks ago via mobile

Very nice hotel . Good location for those trips within Spain where connections make you go through Madrid. Shuttle service to and from the airport. Price is good . Rooms are clean and staff is really helpful. If you are stopping over in Madrid due to connections I recommend to stay here.

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Thank Marco B
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Eastbourne, United Kingdom
Reviewed 2 weeks ago via mobile

Considering it is an airport hotel I rate it very highly The rooms are very spacious and well equipped with lots of toiletries and snacks plus mini bar. Free shuttle to all the terminals Decent food also so all in all I would recommend this hotel

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Thank Neil J
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvín General Manager Hotel Crowne Plaza Madrid Airport

Reviewed 3 weeks ago via mobile

This is not a airport hotel and should not advertise as such. It's a fraud There is no shuttle or if there is one it doesn't show up after over 30 minutes wait. We ended up having to take a 25 euros cab ride. For less than that go to the centre of Madrid and enjoy the city instead of...

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Thank Brigitte M
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Briguitte, Thank you for your feedback. We apologized that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Our shuttle is running each 20/30 minutes to all terminals however from 13:00 17:00 is on request. We do hope to have the...

Aveiro, Portugal
Reviewed January 18, 2017

It's the second tume that I stay in this hotel, and I'm sure that I will not choose another. Since the confortabele bed, to the nice ilumination, view to the garden. It's a pity that I always have to go really early and I cannot enjoy more this hotel. Congratulations to the Crowne Plaza chain and to its staff of...

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Thank Vanessa D
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Vanessa D, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

addtraveler10101
Reviewed January 7, 2017

Stayed out The Crowne Plaza for just one night before our flight out the next morning. Our room was clean and comfortable. After staying in smaller European hotels our room seemed palatial. There was a mountain of toiletries and a coffee maker. We didn't have transportation so we ate at the hotel. The service is good at the bar and...

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1Thank addtraveler10101
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range: $67 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#110 Business Hotel in Madrid
#128 Luxury Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Madrid Airport staff and other travelers.
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Gurugram (Gurgaon), India

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Questions? Get answers from Crowne Plaza Madrid Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No relevancy. There is only views of a busy motorway or derelict building space outside.”
 of 5 bubbles WelshEPS, 1 week ago | Read review
“Mind the 'open' shower when you book a suite!”
 of 5 bubbles Ard70, Nov 9, 2016 | Read review
“Be careful with transfer time, they don't care about your departure at all!”
 of 5 bubbles _A3147TO, Oct 29, 2016 | Read review
“Good long term car park.”
 of 5 bubbles Readytoburst, Oct 25, 2016 | Read review
“there are two rooms, one standard the other very large just ask them”
 of 5 bubbles Deepsapphyr, Oct 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question