What an incredible journey at Pestana Hotel. Amazing breakfast, spa experience, thanks you to the staff for this warm welcome and kindness all over our stay at Pestana. Big + for the incredible spa and pool !!
Best service, very nice decoration, great views of Plaza Mayor and incredible SPA. The organization during the restrictions is very good, you can make SPA and breakfast reservations to be safe. Overall cleanliness is exellent.
If you can choose a loft with views to Plaza Mayor, they are really amazing. Not sure if you are allowed to choose them while booking but at least you can try. Very friendly staff at all time and everywhre; very helpful, too. Just a couple of things to improve: a little bit more of light in the bathroom and better directions to find the rooftop, where you can find amazing views of Madrid too.
Very nice hotel, good service, nice and helpful staff. Directly on plaza Mayor, in walking distance from any mayor attraction. Breakfast was good but below expectations. Hotel and rooms are Verry clean, but room refurbishment (towels, water etc) was not very accurate
This hotel is beautiful - amazing location! Our loft room was incredible, with the plaza mayor xmas views (it really made Christmas for us!) Great tv, with good channels. The bed was the comfiest I've slept on, cleaning was amazing all over the hotel. Staff very friendly/efficient - breakfast was fab! We visted the spa (there was a mix up with the timings due to admin error but they managed to sort it) was a beautiful spa - the sauna/pool could be hotter & the spa in general as it was a bit chilly! Also other people at the spa could have been quieter as its a spa not a swimming pool to jump around. Also not much privacy with the toilet in the room would have preferred a darker door.
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