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Room & Suite (78)
Dining (32)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Staff required to regularly wash hands
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#48 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
The Pestana Plaza Mayor Madrid is a unique and unparalleled luxury hotel, paying tribute to the work of weavers, embroiderers, blacksmiths, carpenters and potters. It’s also a tribute to its original architecture, where every exposed brick on its strong walls bears the scars of history in a simple and natural way.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Wifi
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
916Restaurantswithin 0.3 miles
259Attractionswithin 0.3 miles
Contact
Calle Imperial 8, 28012 Madrid Spain
Name/address in local language
Getting there
Vodafone SolMadrid Metro5 min
Tirso de MolinaMadrid Metro5 min
Rental CarsSee rental cars from $15/day
399Reviews6Q+A13Room tips
Reviews
Traveler rating
- 316
- 46
- 18
- 8
- 12
Time of year
Traveler type
Language
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Selected filters
- Filter
- English
Popular mentions
Overall, everything felt in line with what I expected, but the service provided was above my expectations compared to previous experience. A lot of little details throughout the week confirmed to me their utmost commitment to care and responsiveness.
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Date of stay: June 2021
Value
Location
Service
Room Tip: Go for premium rooms or above for the AMAZING view.
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Helpful
Just checked out from a 2-night stay and had the most amazing experience in a hotel in Madrid. Not only the location is fantastic, right on Plaza Mayor, but the staff is extremely attentive, always there for you. I especially enjoyed the Spa and the outdoor swimming pool on the rooftop with breathtaking views over Madrid. Also, try out their restaurant - excellent food and good value! It is definitely my go to hotel in Madrid. Couldn't recommend it more!
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Helpful
We checked in easily and went to our room. The toilet stunk of cigarette smoke, as we were going out we told the reception of the issue. Came back 90 mins later and it was just as bad. Rang down to reception, will send someone. We waited 2hrs then went down to reception. The woman said she had answered our call and sent someone to deal with it. We explained no one had been. She refuted that and said they had. She then said perhaps it couldn't be resolved. We went on the Pestana group website and requested a call back. They rang but when we answered ended the call. When we checked out Raul asked about our stay, we explained the issue and he was really apologetic, gave us a souvenir. Could have been easily resolved. Ozone machine in room or offer of a different room. The hotel is in a great location and is a 4 star, but the service we received to the issue we raised was poor. Raul 4 stars Plaza Mayor 0. Our whole experience was tainted by the smell of cigarette smoke and a receptionist who had no concept of customer care…
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Date of stay: May 2021Trip type: Traveled as a couple
Helpful
Response from Ricardo Lorenzo, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 2 weeks ago
Dear Mrs. Bunbury, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel. Kind regards, Pestana Plaza Mayor Team
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I booked this hotel for a couple gateaway and it was fantastic. The people from the frontdesk super responsive and very nice. It has a very nice Spa in the basement and it is included in the room rate. If possible book a room with views to the Plaza Mayor, best views in Madrid. I would recommend this hotel to anyone visiting Madrid for tourism. Best location ever.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip: choose a room with views to the Plaza Mayor. Totally worth it.
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Helpful
Luxurious hotel with a prime location in the center of Madrid. The staff is very polite and always willing to help. They do speak several languages, specifically french which was a plus Beds really confortable and a nice shower.
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Date of stay: April 2021Trip type: Traveled on business
Location
Cleanliness
Service
Room Tip: The Rooms with a Plaza Mayor View are amaizing
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Helpful
PRICE RANGE
$165 - $291 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridSol / Centro / Austrias
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about Pestana Plaza Mayor Madrid
Which popular attractions are close to Pestana Plaza Mayor Madrid?
Nearby attractions include Plaza Mayor (0.04 miles), Mercado San Miguel (0.1 miles), and Five Mon-keys Escape Game (0.07 miles).
What are some of the property amenities at Pestana Plaza Mayor Madrid?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Plaza Mayor Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Plaza Mayor Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Plaza Mayor Madrid?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pestana Plaza Mayor Madrid?
Conveniently located restaurants include Ástor, Restaurante DCorazon, and Steakburger Arenal.
Are there opportunities to exercise at Pestana Plaza Mayor Madrid?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Pestana Plaza Mayor Madrid located near the city center?
Yes, it is 0.3 miles away from the center of Madrid.
Are any cleaning services offered at Pestana Plaza Mayor Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Plaza Mayor Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Plaza Mayor Madrid?
The staff speaks multiple languages, including English and Spanish.