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About
#250 of 493 hotels in Madrid
Location
4.8
Cleanliness
4.6
Service
4.6
Value
4.2
Travelers' Choice
GreenLeaders Gold level
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Property amenities
Free High Speed Internet (WiFi)
Indoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Meeting rooms
Spa
Baggage storage
Wifi
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
387Restaurantswithin 0.3 miles
142Attractionswithin 0.3 miles
Contact
Calle Moratin 52, 28014 Madrid Spain
Name/address in local language
Getting there
AtochaMadrid Metro6 min
Antón MartínMadrid Metro6 min
Rental CarsSee rental cars from $24/day
89Reviews1Q+A3Room tips
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I am forced to write this review immediately after checkin. I had booked through the Radisson website , where the description of the premium room with balcony talked about fancy descriptions like “Our premium rooms with balcony are ideal if you enjoy spacious surroundings “. The reservation was for 2 adults and one 8 year old kid. The photos on the website showed fancy furniture , upholstery etc. The moment I booked, my credit card was charged, effectively locking the money in. Somehow I started getting suspicious about a week back and called them multiple times requesting for a paid suite upgrade. Even though clearly there were available suites in the website they refused to do the upgrade. When I reached the hotel , the reception was a mess - had to wait for 20 min before somebody actually managed to provide the room key and that too he was more interested in knowing which credit card to charge extras to rather than welcoming . Interestingly the treatment meted out to a white family checking in at the same time was dramatically better including a free upgrade to a suite. Once you enter the room however the real shock awaits you - the room is small , dark and dingy , a chit had been taken out and placed outside the room to fit an extra bed on which nobody can sleep comfortably , the washroom is worse than a hostel washroom , there are hardly enough bathrobes , towels and toiletries for three . The saga continues …..…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Repost
Helpful
Response from María Fernández-LLebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded 2 weeks ago
Dear Mr Ray, First and foremost, thank you for taking the time in sharing your opinion. I feel quite impressed about your experience as this has never happened before and I can ensure Mohamed is exceptional. Certainly our Premium Rooms are big enough for 2 adults and 1 kid...but of course it depends on your own preferences and likes... as we have never had a single complaint about that situation before. Regarding the upgrade to a Junior Suite or a Suite I can also ensure there was no availability for your stay as it was me who replied to your call yesterday morning when you enquiried about this again and once again we informed you that there is no availability. You booked through booking.com so I am not quite sure what availability was shown there, but I can guarantee that on our official website there was no availability- as I informed you yesterday over the phone. Moreover, no guest was offered a free upgrade to a Junior Suite or Suite-- they were all booked directly by the guests from the beggining, hence why we do not have availability to offer you one. As you can understand if we would have availability to offer you one we would have of course given you the option. On the other hand, if there is anything you need in your room you just need to call Reception dialing number 8 from your phone and we will deliver anything you need- but there are amenities from all types in the bathroom that are replaced on daily basis, as well as the big amenities inside the shower... But, once again, should you need more you just need to ask for more. There is one bathrobe behind the bathroom door and the second one is inside the room´s wardrobe... If you are refering to the bathrobe for the kid unfortunately we do not have smaller sizes. I do apologise for the inconveniences you experienced or if the Hotel is not up to your liking or expectations, but once again that is not the type of service that we and Mohamed give at all...Again sorry that you got that impression from us. As you are still in the Hotel pleased do let us know what we can do to improve your experience and change the impression. I will be more than happy to personally assist you with anything you need. Regards, María Fernández-Llebrez Guest Service Manager
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Hotel's Favorite
Was greeted warmly by Muhammad on the evening that we arrived at this fabulous hotel. The hotel is very central to all the attractions including the Prado, the Park, the shops, amazing buildings and incredible restaurants. Our suite was just perfect for our 6 day stay. Stylish, spacious, comfortable and clean. Loved the art in the reception area. Nothing was too much trouble. The staff were incredibly helpful and very friendly. It was my birthday that week and Lyn at the desk had remembered me mentioning it and on my actual birthday she came personally to our room and presented me with a cake and candle. I was truly touched by her kindness and how she helped me with restaurant choices that I had requested. In fact everyone at the reception were wonderful. We tried the hotel restaurant and bar. The food and wine were excellent and it was made even more special by the service of Andrei who was exceptionally efficient and very friendly. We will always have very fond memories of this gem of a hotel. When we come back to Madrid, which we will, we would not hesitate to come back here. Thank you Radisson Blu for making our very first experience of Madrid so very very special.…
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded Apr 30, 2022
Dear Julie, Thank you for taking the time in sharing your opinion. I am really pleased too see you had such a wonderful experience and enjoyed your time with us. I will certainly share your kind words with Mohamed and Lynn, and the rest of the teams, who will be really happy about it and grateful. We look forward to welcoming you back soon! Warmest Regards, María Fernández-Llebrez Guest Service Manager
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We loved the property and amenities but save your spa experience for somewhere else. For some reason the hotel pool is located INSIDE the spa. I had no reason to realize this until about 10 minutes into my hour-long massage (for 100eu) when a couple came to the pool with their VERY noisy toddler . . . I have never had such a distracting spa experience in my life!! I commented to the masseuse THREE times about the noise and she did nothing about it. As well I made comment on the way out the door and wasn't even offered what I felt was a sincere apology. I should have told her to see them for her tip as I was so frustrated upon leaving that I didn't leave one and I hardly EVER do such things.
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded 3 weeks ago
Dear Ttowner, Thank you for taking the time in sharing your opinion. Your feedback is very valuable to us as it is what keeps us improving on daily basis. I am glad you had an overall good stay with us, I would like to apologise for the inconvenience experienced in the SPA. However, the pool is part of the SPA circuit (pool + hamman) reason why it is inside the spa and, unfortunately, children are allowed with their parents. Nonetheless, I completely understand your frustration as of course they should respect the silence in the SPA as it is an area to unwind and relax. Yet we look forward to welcoming you back soon so we can provide you with a different impression. Regards, María Fernández-Llebrez Guest Service Manager
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Well located hotel with nice friendly staff. Clean rooms and bathrooms, with excellent shower. One downside was 2 very old worn out rugs at the entrance which gives guests a first impression of a badly maintained hotel. Having said that everything else was very nice
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded 3 weeks ago
Dear SPR-Marbella, Thank you for taking the time in sharing your opinion. I am pleased to see you had an overall good stay with us. I have taken note of your comments as we of course take them into consideration. However, the rugs are not old at such- they are like that on purpose so they give the kind of vintage look to the Hotel- and they are of course cleaned as they are done so on regular basis. We look forward to welcoming you back soon. Regards, María Fernández-Llebrez Guest Service Manager
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Wow! Flights were very delayed and we didn't arrive until after midnight. The man who checked us in was very kind, cheerful and helpful. He made us feel welcome. The front desk staff during our stay was always helpful and pleasant. Our room was FANTASTIC, 20 foot ceilings (!!), a tiny balcony and so clean. The breakfast buffet was of excellent quality and the staff made sure we were very full. Never needed to eat lunch. The location is perfect. Walkable to literally everything in the Centro. Restaurants everywhere. The Prado is across the street. There is a grocery store around the corner. Also, it is a quick walk to Atocha station. With so many options in Madrid, it was difficult to choose a hotel. I settled on the Radisson as it seemed to be an excellent value; it is. For the money, I don't think you can beat it. If I come back to Madrid, this is where I will be staying.…
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded 3 weeks ago
Dear Calster, Thank you for taking the time in sharing your opinion. I am very happy to see you had such a great experience and enjoyed your time with us and around Madrid. We look forward to welcoming you back soon! Warmest Regards, María Fernández-Llebrez Guest Service Manager
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HelenReed wrote a review Jun 2022
Newcastle upon Tyne, United Kingdom30 contributions28 helpful votes
Not impressed if I’m honest. The front desk staff were dismissive and unhelpful. Our room had an opaque window so we could not see out!!! Even when you opened the window you could only see a brick wall, no sky at all, so it was impossible to see what the weather was like! The spa was closed, the lifts out of order for a while and there was the most foul smell next to the lifts on the 4th floor. We returned to our room at 4pm for a siesta and the room had not been serviced, we requested that the following day it was done at 10am, so we could have a rest when we got back from a walking tour, when we returned at 3.30 it was just being done. Staff not bothered in the slightest. The location is good, but I am sure there are far better hotels for the money.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded Jun 13, 2022
Dear Helen, Thank you for taking the time in sharing your opinion. It saddens me to read that your experience with us did not meet your expectations, Unfortunately, our Standard rooms are all interior so may I suggest you to try one of our Premium room next time, which is bigger, with a balcony and views to the square- as I am sure this would fit much more what you are looking for. I would like to apologise for the inconveniences you encountered and I have taken all the meassures needed to avoid this from happening again and I hoe you give us a second chance to change the impression you got from us as this is by far not the level of service we usually give. We look forward to welcoming you back soon. Regards, María Fernández-Llebrez Guest Service Manager
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I stayed 2 nights for a business trip, and got offered a room upgrade... thank you!! Beautiful interior design. Nice staff, polite and helpful. Lots of choice for breakfast, including fresh fruits and local specialities.
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Date of stay: June 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded Jun 6, 2022
Dear Natasha, Thank you for taking the time in sharing your opinion. I am pleased to see you had a wonderful experience with us and you enjoyed your time. We look forward to welcoming you back soon. Warmest Regards, María Fernández-Llebrez Guest Service Manager
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Very good location, very clean, superb rooms and all the staff was very friendly and professional. The restaurant Lona was very good, they offer spanish specialties that were all excellent. I definitly recommend this hotel.
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Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded May 18, 2022
Dear Nathalie, Thank you for taking the time in sharing your opinion. I am pleased to see you had a great experience and enjoyed your time with us. We look forward to welcoming you back soon. Warmest Regards, María Fernández-Llebrez Guest Service Manager
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Great experience as always - perfect location, best in Madrid, spacious, stylish high quality rooms, best breakfast possible, kind staff. As Radisson Rewards member I have always a special attention, room upgrade, welcome drink. For me it the best hotel to stay in Madrid for business or family trip
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Date of stay: May 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded May 10, 2022
Dear Mr Belousov, Thank you for taking the time in sharing your opinion. I am pleased to see you keep having great experiences and enjoying your time with us each time. It´s always a pleasure to have you with us and as usual we look forward to welcoming you back soon. Warmest Regards, María Fernández-Llebrez Guest Service Manager
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Really enjoyed my stay here and would be happy to come back. Stayed 6 nights and loved every minute. The staff and service of reception staff are outstanding. The location could not be better. Room was beautiful, clean, comfortable, good size. Fantastic stay.
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Date of stay: April 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Fernández-Llebrez, Guest Services / Front Office at Radisson Blu Hotel, Madrid Prado
Responded Apr 24, 2022
Dear 388spardo, Thank you for taking the time in sharing your opinion. I am pleased to see you had a wonderful experience and you enjoyed your time with us. We look forward to welcoming you back soon. Warmest Regards, María Fernández-Llebrez Guest Service Manager
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PRICE RANGE
$167 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson blu hotel, madrid prado hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
54
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Claim Your Listing Frequently Asked Questions about Radisson Blu Hotel, Madrid Prado
Which popular attractions are close to Radisson Blu Hotel, Madrid Prado?
Nearby attractions include Prado National Museum (0.1 miles), Museo Nacional Thyssen-Bornemisza (0.2 miles), and Museo Nacional Centro de Arte Reina Sofía (0.3 miles).
What are some of the property amenities at Radisson Blu Hotel, Madrid Prado?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Radisson Blu Hotel, Madrid Prado?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Radisson Blu Hotel, Madrid Prado?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Radisson Blu Hotel, Madrid Prado?
Conveniently located restaurants include Oven Mozzarella Atocha, El Sur de Huertas, and Taberna Más Al Sur.
Are there opportunities to exercise at Radisson Blu Hotel, Madrid Prado?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Radisson Blu Hotel, Madrid Prado located near the city center?
Yes, it is 0.4 miles away from the center of Madrid.
Are any cleaning services offered at Radisson Blu Hotel, Madrid Prado?
Yes, dry cleaning and laundry service are offered to guests.
Does Radisson Blu Hotel, Madrid Prado offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Radisson Blu Hotel, Madrid Prado?
Many travelers enjoy visiting Royal Palace of Madrid (1.1 miles), Plaza Mayor (0.7 miles), and Museo Cerralbo (1.3 miles).
Is Radisson Blu Hotel, Madrid Prado accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.