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Barcelo Emperatriz

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Barcelo Emperatriz
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320 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Nashville, TN
Reviewed 3 days ago NEWvia mobile

This hotel was a fabulous find for the price...TripAdvisor reviews were all accurate in saying it is in a safe area and is solid in both room quality and service. We checked in very early from an overnight flight and were promptly given a room without issue. Check in was quick, and employees were very cordial with perfect English. Decor...

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Helpful?
Thank Vandy05
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, All the team wants to thank you for staying at Barceló Emperatriz and taking the time for sharing your experience. We read all our guests opinions carefully since it help us to improve our services. We are glad to know we lived up your expectations about our hotel and you were happy for having chosen us. We would...

London, United Kingdom
Reviewed 5 days ago NEW

The room was very well designed to be comfortable and Wifi was very quick! A good experience here. They sent us a drink voucher. That was sweet! I didn't have breakfast here but heard it is a nice restaurant.

Review collected in partnership with Barcelo Hotels & Resorts
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Thank 834yans
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Guest, Thank you very much for your feedback following your recent stay at Barceló Emperatriz and for having chosen us for your holidays in Madrid. We are delighted that you enjoyed a relaxing stay with us and found all of the facilities to your liking, also that you appreciated the courtesy drink for St. Valentines day. We all hope...

Virginia Beach, VA
Reviewed 6 days ago NEWvia mobile

Cute little hotel, we would stay there again. Friendly staff, communicating in English was not an issue at all. The location was fabulous I loved walking around town and when you're tired and need to recharge, the hotel is only few steps away.....

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Thank sawsan22
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, Thank you for staying at Barceló Emperatriz and taking your time for sharing your opinion in Tripadvisor. We are glad to know our location was very convenient for discovering Madrid, also that the staff was helpful during you holidays. We would love to see you again in your next visit to the capital. Don't hesitate to contact us...

Reviewed 1 week ago NEW

Very comfortable with excellent staff who went out of their way to help whenever needed, without being intrusive. Hotel is about 25mins walk from the city centre, or there's a metro stop nearby. Would stay here again every time!

Review collected in partnership with Barcelo Hotels & Resorts
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Thank Stits
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, Thanks you for your kind words following your recent stay with us at Barceló Emperatriz, our guest's opinions have a great value for us. We thank you for having chosen us and leaving us your review. We are delighted that our location let you discover Madrid. We are also really happy that we met your expectations in terms...

Reviewed 1 week ago via mobile

Only visited Madrid for 2 days for business purposes and if I was going to choose any hotel it would definitely Barcelo Emperatriz. From the lovely decor to the maid service I could not fault this hotel. It's worth a visit.

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1Thank Davut8Mudur
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, It congratulate us to read your comments, thank you for having chosen us and for taking the time for sharing your experience. Our guests opinions have a great value for us. We are happy you have had a fantastic stay with us and maids will be glad to know they are doing a good job. Thank you for...

Peru
Reviewed 3 weeks ago via mobile

I chose this hotel because it appeared in many of rhe top 10 lists of hotels in Madrid. It does deserve to be rated so high. The hotel is nicely appointed. The rooms are comfortable and well designed with plenty of closet space. The bathrooms are wonderful. The service is friendly and helpful. And the location is excellent. Food is...

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2Thank Arie-Mordejai
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, We would like to thank you for having chosen us and spending your time on sharing your experience. We like to learn from the comments and opinions from guests. It congratulate us to know our reputation is well wothed and that your time with us was wonderful and you were able to enjoy our culinary choice and service....

London, United Kingdom
Reviewed 3 weeks ago

I stayed here with a friend for three nights on a weekend getaway from the winter gloom of London. The hotel is in a great location, walking distance from the upscale Salamanca neighborhood, as well as great restaurants such as Ten Con Ten, Bibo, and more. Check in was smooth and welcoming - the staff is fluent in English if...

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Thank Anand C
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Guest, We would like to express our gratitude for having chosen us for your stay in Madrid and for taking the time for sharing your experience. We value the opinion of all our guests that make us improve our services every day. We are very happy to know you have had a wonderful holiday and that our location allow...

Weybridge, United Kingdom
Reviewed 3 weeks ago

The hotel is well located for both business, high end shopping and the American Embassy. The staff are friendly and professional. The room I had was a decent size and reasonably well-equipped, however with a window facing onto an internal courtyard there was no natural light in the room. At the height of January this is even more of an...

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Thank Sayer
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, We want to thank you for having chosen us and taking the time for sharing your experience. We value all the feedback from our guests since help us to reach the excellence in the service we provide. We regret we did not know during your stay your dissatisfaction. We have more types of rooms available, some facing the...

London, United Kingdom
Reviewed 4 weeks ago

Very pleasant hotel situated 5 mins from the main shopping district, US Embassy and the area where my meetings were (there primary reason for booking). Situated on a quiet street just off the main 4 lane road making anywhere in the city easily accessible by taxi, uber or public transport. Hotel staff were very friendly, professional and helpful. The facilities...

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1Thank SteveHart5422
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Mr. Hart, We thank you for choosing us by our convenient location and for sharing your experience. We take seriously the feedback from our guest that help us to improve. We are glad you have received a warm welcome from our staff and your comfortable room let you to have an excellent rest. Thank you for recommending us, as...

Reviewed 4 weeks ago via mobile

I stayed here with my sister and everything was great from the minute we arrived! We were greeted with complimentary orange juice and even though we arrived before check-in time a room was arranged for us immediately. The rooms are lovely, very modern and stylish and the bathroom is great; clean and new covered in marble! We had food and...

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1Thank Rachel K
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Rachel, Thank you for having chosen us and taking the time for sharing your experience at Barceló Emperatriz. We take very seriously the opinions of all our guests since they make us improve our service daily. We are very happy that your sister and you had a wonderful time in Madrid and in our hotel. We are glad to...

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Restaurante Mutis
Restaurante Mutis
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Barcelo Emperatriz

Address: Calle Lopez de Hoyos 4, 28006 Madrid, Spain (Formerly Hesperia Emperatriz)
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $143 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Barcelo Emperatriz 5*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Barcelo, Travelocity, Orbitz and Agoda so you can book your Barcelo Emperatriz reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid
Hotel Style:
#8 Luxury Hotel in Madrid
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Questions & Answers

Here's what travelers have asked, with answers from Barcelo Emperatriz staff and other travelers.
9 questions
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sheffield
Fullerton, California
2 months ago
Manchester, United Kingdom
1 month ago

See all questions (9)

Questions? Get answers from Barcelo Emperatriz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the rooms with internal courtyard views”
  • Separate toilet
  • Double made up as two singles
  • Storage space with a secure drawer style safe
  • Desk with view of the internal facing window
 of 5 bubbles Sayer, 3 weeks ago | Read review
“Higher floors better viewsu”
 of 5 bubbles harveyjm31, Dec 27, 2016 | Read review
“family friendly, access to publich transportation, family suites a GREAT value”
 of 5 bubbles V5681PHtimf, Dec 25, 2016 | Read review
“Maybe pay extra for a higher category room, to have a bit more space.”
 of 5 bubbles piccolita, Dec 20, 2016 | Read review
“Ask for a room with a view of the outside.”
 of 5 bubbles selekam, Dec 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question