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Calle Lopez de Hoyos 4, 28006 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (388)
Room & Suite (68)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Emperatriz
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 482 hotels in Madrid
Location
Cleanliness
Service
Value
Travelers' Choice
The newly opened Barceló Emperatriz is located in the best area of ​​Madrid: the "Barrio de Salamanca", next to the best boutiques and restaurants in the city, between the Paseo de la Castellana and Calle Serrano and with buses and subway a scarce meters will allow you to easily reach any point in the city. The hotel's 146 rooms are equipped with large beds with 300-thread-count sheets, a safe, a complete bathroom with a bathtub and shower, free coffee and tea service in the room, a bathrobe and slippers, as well as cutting-edge technology such as a connectivity panel. "Mini media Hub", free WIFI, 48 "television. We also offer our exclusive service "Guest Experience Service" that will provide everything you need to make your stay perfect and unforgettable. You can taste excellent dishes and Healthy menu in our Mutis Restaurant or disconnect by having a Cocktail in our Bar Eugènie.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Rooftop pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking nearby
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, French, Spanish, Italian
1181Reviews23Q+A27Room tips
Traveler rating
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Popular mentions
Scott F wrote a review Oct 11
Cheyenne, Wyoming72 contributions51 helpful votes
We actually stayed here twice … once at the beginning of our trip (tour with Insight Vacations) and also at the end for a couple more days in Madrid. Service & quality was exceptional both times! The courteous & friendly staff were amazing, anticipating things we might need & then making them happen. Because our final morning departure was early, they prepared “picnic” bags with amazing breakfast items. The room was very comfortable & the location was really convenient.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Hotel- cmanager, Propriétaire at Barcelo Emperatriz
Responded 1 week ago
Dear Scott, Thank you for this positive feedback. We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated. All of the team look forward to seeing you again in the future. Kind regards, Equipo Barceló Emperatriz
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womullan wrote a review Apr 2021
Tucson, Arizona255 contributions53 helpful votes
Hotel's Favorite
This is situated in a great place (especially if you need to go to the US embassy). Staff are very helpful and friendly. Valet service for the car is excellent - when the vehicle was delayed don the last day we were offered complementary drinks at the bar while waiting. Welcome cocktail is a nice touch (standard Barcelo I believe we had it elsewhere also). If there is a negative it was room size or perhaps that the bathroom is larger than it needs to be (bathtub is a waste of space ) leaving the bedroom feeling a bit tight.(Yes we could have booked a larger room). Also, odd for Spain, no bidet in the large bathroom.
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Date of stay: April 2021
Rooms
Location
Service
Trip type: Traveled on business
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Response from Barceló Emperatriz, Otros at Barcelo Emperatriz
Responded Apr 25, 2021
Dear guest, First of all, we really appreciate your trust on us, and we hope that you had a nice trip back home. It has been a pleasure hosting you during your visit to Madrid and we are pleased to know that we have reached your expectations making you feel like home. By the other hand, we are sorry if the room that you booked did not match your wishes. For your next visit, we would love to assist you and show you some of our different categories, to find the one that better matches your requirements. Thank you once again for your comments and your visit to our hotel. We are waiting to see you soon around here. Kindest regards, Barceló Emperatriz Team
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cathyazcarate wrote a review Aug 2021
Lone Tree, Colorado1 contribution
Loved, loved, loved every minute in this hotel. the room was spectacular, beautiful, modern decor, functional. Great beds and shower. Excellent location and wonderful people from start to finish. Visited with family which included 3 kids and we all loved our stay. Would highly recommend.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Hotel- cmanager, Propriétaire at Barcelo Emperatriz
Responded Aug 7, 2021
Dear Cathy, Thank you for such a positive review. What can we say! A perfect stay is our best reward. I would like to take this opportunity to express the thanks of the entire team for your kind words. We look forward to welcoming you back on a future occasion. Best regards,
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Carmen D wrote a review Jul 2021
San Juan, Puerto Rico39 contributions11 helpful votes
The hotel is very well located, with nice, clean and quiet rooms. The staff is very helpful and kind. But the a/c in the room was not working properly and we couldn't adjust the temperature. During the day it was ok, but no for sleeping. That surprised us because the last time we stay there, before the pandemic, we had no problems with the a/c. We had dinner and breakfast at the roof top and had a good time there. The Covid protocols were excellent, we felt safe all the time!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Hotel- cmanager, Propriétaire at Barcelo Emperatriz
Responded Jul 30, 2021
Dear Carmen, Thank you for taking the time to share your review. We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive your message of satisfaction, that is why we are happy to know that you enjoy your meal at the rooftop terrace and you felt safe during your stay. We regret that you did not inform our team of the issue you experienced as they would have been very happy to have had it checked out for you. Stay assured that this will be done immediately. We hope to welcome you back the next time you visit Madrid. Best regards, Barceló Emperatriz Team
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andrewccortez wrote a review Jun 2021
Malaga, Spain1 contribution
Great service, all the staff very helpful, very competent and very friendly. Very comfortable and clean rooms. Great location , Castellana / Salamanca clean, safe, walking distance to many good restaurants and stores
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: June 2021
Rooms
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PRICE RANGE
$148 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia emperatriz hotel community of madrid
FORMERLY KNOWN AS
Hesperia Emperatriz
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Barrio de Salamanca / Castellana
NUMBER OF ROOMS
146
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Frequently Asked Questions about Barcelo Emperatriz
Which popular attractions are close to Barcelo Emperatriz?
Nearby attractions include Museo Sorolla (0.2 miles), Museo Lazaro Galdiano (0.1 miles), and Monument Glorieta de Emilio Castelar (0.09 miles).
What are some of the property amenities at Barcelo Emperatriz?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Barcelo Emperatriz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Emperatriz?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barcelo Emperatriz?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Barcelo Emperatriz?
Conveniently located restaurants include La Gaditana Castellana, El Alino, and Miyama.
Are there opportunities to exercise at Barcelo Emperatriz?
Yes, guests have access to a fitness center and a rooftop pool during their stay.
Are any cleaning services offered at Barcelo Emperatriz?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Barcelo Emperatriz?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Barcelo Emperatriz offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barcelo Emperatriz?
The staff speaks multiple languages, including English, Spanish, French, and Italian.