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Barcelo Emperatriz

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140 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Nottinghamshire, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

This is a Lovely hotel - brilliant staff who are very attentive . Location great for Real Madrid stadium and about 30 minutes to old town . Very close to great up market shopping too . I would go back again that's for sure

Review collected in partnership with Barcelo Hotels & Resorts

Helpful?
Thank sulleys2016
London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

I really like the hotel for many reasons including staff, service, restaurant, bar, location and access to both airport and our office (I was travelling on business but would come back with my wife for a cheeky city break). In particular I would recommend the staff and the food provided the same or similar standard chef is in residence. I... More 

Review collected in partnership with Barcelo Hotels & Resorts

Helpful?
Thank 676murphyd
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear 676murphyd, First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for share your impressions in Tripadvisor. We are really pleased to read that our facilities were in accordance with your expectations. It would be a pleasure to have the opportunity of welcoming you... More 

Santa Rosa, California
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This boutique hotel had wonderfully appointed rooms. The design was modern but very thoughtful of travelers' needs. Our family was able to stay in a 'nest' of 3 hotel rooms separated from the other rooms by a locked door & hallway. It made our teenagers very happy to have their own rooms and bathrooms, plus gave us all some privacy... More 

Helpful?
Thank doctormom4moms
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear doctormom4moms, First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for share your impressions in Tripadvisor. We are really pleased to read that our facilities were in accordance with your expectations. It would be a pleasure to have the opportunity of welcoming you... More 

Lima, Peru
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is located in Barrio Salamanca, a residencial area and one of the most beautiful neighbourhoods in Madrid. You can find nice places to eat, shhopping at Calle Serrano, and close to the subway, which was very useful to move around. The staff is very nice. Breakfast is amazing, good quality and variety food. It is very well decorated,... More 

Helpful?
Thank Paulina71
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Paulina71 First of all we would like to thank you very much for having chosen Barceló Emperatriz for your recent stay in Madrid and also for taking the time to share your impressions in Tripadvisor. We are really happy to hear that you enjoyed the breakfast, hotel facilities and your stay in Madrid, and we will share your words... More 

Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Newly renovated, fabulous high-tech rooms. The hotel is located in the very sophisticated Salamanca near the American Embassy. This is equivalent to staying on the Upper East Side in New York. If you are looking to stay in the touristy part of town then this hotel is not for you. Book directly from Barcelo.com to get great rates. I didn't... More 

Helpful?
Thank R2d2ob1
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear R2d2ob1, First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for sharing your impressions in Tripadvisor. We are really pleased to read that our facilities were in accordance with your expectations. We would like to apologize for the inconvenience of the strange smell... More 

Nyc
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is a very nice hotel. We decided to branch out and go to this hotel after staying in numerous hotels in Madrid. We were looking for something modern, and comfortable (high quality design and aesthetic). And this hotel had it. When you walk in, the front desk greets you. We experienced very good and professional service from everyone,... More 

Helpful?
Thank Carolina G
BarceloEmperatriz, Director de Relaciones con Clientes at Barcelo Emperatriz, responded to this review

Dear Carolina G, First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for share your impressions in Tripadvisor. We are really pleased to read that our facilities were in accordance with your expectations We would like to apologize for the inconvenience that you mentioned... More 

Norwich, United Kingdom
Level Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A superb hotel, from the intimate friendly reception to the very comfortable room, best hotel bed I've ever slept on, bathroom was excellent with it's push button bath and separate walkin shower, the sliding panel that allows you to soak in the bath and watch TV or speak with your partner! Breakfast was great with friendly helpful staff. Aircon was... More 

Helpful?
Thank James B
BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review

Dear James B, First of all we would like to thank you very much for having chosen Barceló Emperatriz for your recent stay in Madrid and also for your participation in Tripadvisor. We are really pleased to read that our staff, the breakfast and the air conditioner were in accordance with your expectations. We will pass all your comments to... More 

Miami, Florida
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is located near Castellana. Rooms are very nice appointed. Bathrooms are large and the shower pressure was excellent. Everything on this hotel was to have a 5 star review, except for the air conditioner. Room was warm, I put the a/c control to the lowest temperature and the fan into high mode. You couldn't feel the air coming out... More 

Helpful?
Thank pcex
BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review

Dear Pcex, First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for share your impressions in Tripadvisor. We are really pleased to read that our facilities were in accordance with your expectations. We would like to apologize for the inconvenience you mentioned us and... More 

Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great hotel! I loved it and will be back the next time I'm in Madrid. Beautiful rooms, delicious food, friendly and polite staff. Best hotel I've stayed at in Madrid (stayed in over 10 others).

Review collected in partnership with Barcelo Hotels & Resorts

Helpful?
Thank pjc2377
BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review

Dear pjc2377, First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for share your impressions in Tripadvisor. We are glad to know that you have enjoyed our facilities, the food and your experience with us. Thank you very much for all your nice comments... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

we have been there for 3 days. The hotel is far more than the pictures. The rooms are verry small, the breakfeast almost 60euro for one person for little buffet. The lobby is the smallest lobby i have seen. The hotel is verry far from the centrum. This is not a 5 star hotel!

Helpful?
1 Thank Er A
BarceloEmperatriz, Guest Experience at Barcelo Emperatriz, responded to this review

Dear Er A, First of all we would like to thank you for sharing with us your experience at the Barceló Emperatriz. We are very sorry that we did not live up to your expectations of the hotel. The price of our buffet breakfast is 27,50€ per person in which we we offer a very wide range of breads, pastries,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The new Barceló Emperatriz, completely remodeled in the heart of the Salamanca neighbourhood, next to the Paseo de la Castellana promenade and Serrano St., its location is ideal for travelling for leisure or business. A starting point to discover one of the most elegant neighbourhoods in Madrid, where the most sophisticated restaurants in the city can be found alongside boutiques selling the most prestigious brands. The luxurious rooms at the Barceló Emperatriz hotel base their B-Room concept on maximum Barceló standards and quality. Guests will be surprised to find, in a hotel that is respectful to tradition, cutting-edge technology such as a connectivity panel, Mini Media Hub, which connects the room's TV with your mobile, tablet or laptop via USB connection or Bluetooth. The hotel restaurant "Mutis" is in a relaxed atmosphere, perfect for enjoying the delightful buffet breakfast. Or for those who wish to enjoy a select menu, which also includes the daily Barceló Healthy Gourmet menu: dishes that carefully combine haute cuisine with a balanced diet. Also open to the general public, the restaurant has an area for clients with reservations, while the B-Lounge Bar offers its relaxed lounge areas as meeting points in the hotel. ... more   less 

Additional Information about Barcelo Emperatriz

Address: Lopez de Hoyos, 4, 28006 Madrid, Spain (Formerly Hesperia Emperatriz)
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $128 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Barcelo Emperatriz 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid
Hotel Style:
#43 Luxury Hotel in Madrid
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