The hotel design is special, the rooms modern design with neon lights and big showers. All clean and perfect. The service was very friendly and very attentive. Due to Covid the breakfast is served in the room upon prior order in the night before. Hotel is quite centrally located at walking distance from Atocha train station and Puerta del Square The roof top pool was heated but it was a rainy day. The gym is small but nice. Very nice and friendly hotel unfortunately due to Covid the bar and restaurant were closed. Next time!
We have really enjoyed our stay at this very nice hotel. The level of professionalism and standard is much better than most hotels we’ve stayed in Spain. The staff are polite, facilities are top-notch. Cleanliness is also very good - making you feel safe and secure in times that are trying.
What a great place to stay ! Staff was amazing and made us feel so welcome! They even upgraded us to a better room, thank you very much ! The room was great, everything new and very cool decorated. Location is superb you have everything on your doorstep, restaurants, bars, shops and sights, no taxi or metro needed when staying her. The roof top pool is fabulous, great place to soak up the sun on hot Madrid days ! Spectacular view also ! I would definitively stay again when back in Madrid! Thank you for a great stay !
We have stayed in this hotel, because it was a great value and location. I can imagine, the rooms are not everyone's taste, but the rooms are clean and spacious. Well maintained. Beds although had their best time. The pool itself is tiny and the rooftop rather busy. Although this is a gay hotel, lot of straight couples around, so everyone is welcome! We spend like 60€ a night so it was a no brainer.
Myself and my friend stayed in the Axel hotel from July 16th-20th. From the moment we arrived, everything was perfect. From a COVID point of view, the hotel has taken great measures to ensure everything down to the pens were sanitised. The room was stunning, spotlessly clean, a fabulous shower, great toiletries. The pool was lovely with the most stunning sunset in the evenings and a great view over the city. Rueben on reception was so helpful and gave us recommendations on nice restaurants to eat and was especially helpful to me when I forgot an item in the room after checkout - this really was so so appreciated! The pool bar was closed but not to worry because Fernando came upstairs to the pool regularly and served drinks from the downstairs bar. The housekeepers kept the room looking good too! We will most definitely be back to stay in the Axel hotel ASAP. The hotel is so central and just in the most perfect location! It really is a must to stay here if you go to Madrid, you won’t regret it. Thank you to everyone at the hotel for making our stay perfect! Naomi & Claire…
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