This was my first visit to the Sunborn and as a frequent traveller, expected wonderful things from this visit as the hotel is rated a 5 star. The staff were friendly, accommodating, polite and helpful. My initial room was located shoreside right opposite a bar with loud music through the day and until 11pm at night. I was given an "upgrade" to another room on the ocean side of the boat, near the bow. I lost the balcony I had, my room was opposite the service staircase - so open the door and was faced with the cleaning materials. There was damage to the desk, table and the wardrobe door bathroom side was faulty. The phone control system was setup wrong and could not set the alarm! Would I stay here again - probably not!!
We didn't stay on the Sunborn but visited the Casino on our last night. The Casino staff were very friendly and helpful and we had a great couple of hours there. We hope to stay on the Sunborn on our next visit
The best experience I’ve had! The staff were so attentive! It felt like pure luxury, even the breakfast was amazing! I was greeted from the taxi with the concierge who took my case to reception and gave me a cold glass of Prosecco. He let me change my shoes then took my luggage till the room was ready. They called me so I could go and explore. Room and view was immense, spotless too. The breakfast choice was to die for as well. Even down to fine details like slippers and bathrobes, plenty of fluffy towels to shoe horns, shower cap, cotton buds, the lot! Every single staff member who passed you said hello too. I loved every single minute!
We stayed on the Sunborn for 1 night only. The room was excellent, very clean & spacious with a great outlook over the marina. Every member of staff we encountered was polite & friendly & very happy to deal with any enquiries. What let the hotel down was the food. We ate in the La Sala restaurant & just did not feel the food matched the 5 star rating. The steak quality was not the best & the prawn stir fry was heavy on veg & light on prawns. Breakfast was also disappointing None of the food was hot enough, even the specially ordered latte coffees. There was just a bog standard buffet breakfast with no special touches eg speciality breads or pastries. Frankly it wasn't much better than the breakfast you get at a budget hotel. I really feel the food offering needs to be improved to make this a great experience. I would stay again but probably not dine there in the evening.…
Recently attended a friends wedding at the Sunborn, I didn’t even view anywhere else as I was travelling along so opted to stay at the venue, I travelled the day of the wedding so rang ahead to see if I could check in at 10am rather than normal check in time and nothing was a problem. As soon as I arrived I was greeted with a drink and I ordered coffee to the room, they had oat milk which was great and it came promptly. I felt very safe at the hotel and it had every amenity available that you could want /need. Wedding was fabulous and staff were very friendly at the wedding, room was spacious and stylish, plus were English which was great! Went to the pool the next day it was very relaxing, definately not child friendly if your travelling with little ones more of an adult Hotel I would say. 5 stars…
Went for Sunday lunch, found the beef to be overcooked and reheated so was dry. Vegetables were tasteless, plates cold. There was no atmosphere in the restaurant, staff were attentive though. We didn’t stay for dessert, or coffee! Thought the restaurant could do with a upgrade, carpet was rather mucky, didn’t think the table settings were suitable for a supposed 5* very disappointed
Lovely room with balcony door . Shame the bar on roof was shut . No offer to take our luggage to room , which was disappointing. Overall lovely weekend . Breakfast was good , again disappointed that it was buffet style .However good selection of food .
The hotel is lovely and clean, it has a really good central location and is located within the marina that has lots of bars and restaurants around. It was a nice experience to stay on converted yacht rather than normal hotel so would recommend it if you haven't tried before. I had my reservations thinking the rooms will be small (given it's a yacht) but was very pleasantly surprised at the size of them.
Our trip to Gib was predominantly to see my cousin though it was the start of a two week trip through Spain. The Sunborn was recommended. I’d stayed in The Rock previously so a change is good. Our room looked better in the app than we found it. In fact, not having been on a cruise, I’d not experienced what it could be like to stay in a ‘hotel on a boat’. That’s what it’s like. Nothing but the view and the fact you know you are stepping ‘on board’ is different than walking off the street into a hotel. The reception staff and porters are all male. They were friendly and helpful. Why are they all male? Our room was lovely. It reminded me of how rooms looked in the 70s, but had had a 90s makeover. We had marvellous views across the marina onto the the runway! Anywhere else that close to a runway and it would be 2 star, not 5. We had a lovely 2 days on the rock, so it felt a two night stay on the Sunborn was enough. It was a shame that the hotel didn’t have easier availability to coffees. We walked for a while over many levels trying to find a venue. Ended up in the pool bar and was given two Iced Coffees instead of two hot ones. Waited so long we accepted them as long as they had caffeine in them. Bar was sweet about it. Breakfasts were ok. Tea served in pots too small and sausages you’d find in a greasy spoon. I’ve seen better selections of breakfast food in 3 star hotels. Overall, it’s a cruise boat on the outside. Inside it’s a hotel, not sure it’s five star.…
Lovely hotel, brilliant location, really looking forward to getting married at the sunborn in 2023! So many options for breakfast and great table service! Staff all very friendly and helpful! Brilliant stay!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing