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35 Ocean Village Promenade, Gibraltar GX11 1AA
6 people are viewing this hotel
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$386
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Free cancellation until 06/03/22
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$386
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Free cancellation until 06/04/22
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Traveler (2258)
360
Panoramas (9)
Room & Suite (831)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 in Gibraltar
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.2
Moored in Gibraltar's exclusive Ocean Village Marina, Sunborn Gibraltar is the perfect base from which to explore this historic peninsula. The yacht hotel's five-star provision extends from elegant guest accommodation to the magnificent on-board restaurants and bars, pool, day spa and sundeck, offering guests a rare opportunity to enjoy the ultimate luxury hotel experience in a stunning location.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Poolside bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
3636Reviews236Q+A100Room tips
Traveler rating
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Most Recent
Safari797852 wrote a review May 26
3 contributions
This was my first visit to the Sunborn and as a frequent traveller, expected wonderful things from this visit as the hotel is rated a 5 star. The staff were friendly, accommodating, polite and helpful. My initial room was located shoreside right opposite a bar with loud music through the day and until 11pm at night. I was given an "upgrade" to another room on the ocean side of the boat, near the bow. I lost the balcony I had, my room was opposite the service staircase - so open the door and was faced with the cleaning materials. There was damage to the desk, table and the wardrobe door bathroom side was faulty. The phone control system was setup wrong and could not set the alarm! Would I stay here again - probably not!!
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Review collected in partnership with this hotel
Date of stay: May 2022
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Location
Cleanliness
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 2 days ago
Dear Safari797852 Thank you for your feedback regarding your recent Stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Regarding our rooms Once again I'm sorry to read that you were not satisfied with these. I hope that you will not judge us on this one occasion and I will be happy to hear from you directly to assist you with arrangements for a future stay that will restore your opinion. Yours Sincerely Gary Barrett
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quslt wrote a review May 24
Wickford, United Kingdom180 contributions91 helpful votes
We didn't stay on the Sunborn but visited the Casino on our last night. The Casino staff were very friendly and helpful and we had a great couple of hours there. We hope to stay on the Sunborn on our next visit
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Date of stay: May 2022
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 4 days ago
Dear Qusit Many thanks for your lovely review. I am really delighted with your feedback and for rating us so highly. There is no better way to motivate us all to work harder. Thank you! I am happy to hear that you all benefited from the hotels fantastic location and facilities and that our staff made your stay extra special, all your comments have been passed on to them as we are always thrilled to hear that we have made someone’s experience so special! Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar. Kindest Regards Gary Barrett
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jmcgin615065 wrote a review May 23
1 contribution
The best experience I’ve had! The staff were so attentive! It felt like pure luxury, even the breakfast was amazing! I was greeted from the taxi with the concierge who took my case to reception and gave me a cold glass of Prosecco. He let me change my shoes then took my luggage till the room was ready. They called me so I could go and explore. Room and view was immense, spotless too. The breakfast choice was to die for as well. Even down to fine details like slippers and bathrobes, plenty of fluffy towels to shoe horns, shower cap, cotton buds, the lot! Every single staff member who passed you said hello too. I loved every single minute!
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Review collected in partnership with this hotel
Date of stay: May 2022
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Cleanliness
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 4 days ago
Dear Jmcgin615065 Many thanks for your lovely review. I am really delighted with your feedback and for rating us so highly. There is no better way to motivate us all to work harder. Thank you! I am happy to hear that you all benefited from the hotels fantastic location and facilities and that our staff made your stay extra special, all your comments have been passed on to them as we are always thrilled to hear that we have made someone’s experience so special! Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar. Kindest Regards Gary Barrett
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Jane Y wrote a review May 23
London, United Kingdom3 contributions2 helpful votes
We stayed on the Sunborn for 1 night only. The room was excellent, very clean & spacious with a great outlook over the marina. Every member of staff we encountered was polite & friendly & very happy to deal with any enquiries. What let the hotel down was the food. We ate in the La Sala restaurant & just did not feel the food matched the 5 star rating. The steak quality was not the best & the prawn stir fry was heavy on veg & light on prawns. Breakfast was also disappointing None of the food was hot enough, even the specially ordered latte coffees. There was just a bog standard buffet breakfast with no special touches eg speciality breads or pastries. Frankly it wasn't much better than the breakfast you get at a budget hotel. I really feel the food offering needs to be improved to make this a great experience. I would stay again but probably not dine there in the evening.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 4 days ago
Dear Jane Y Thank you for your feed back regarding your recent visit. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you encountered with your Dinning experience from occurring in the future. I am pleased to hear that our staff made a good impression on you. I hope that you will not judge us on this one occasion and I will be happy to hear from you directly to assist you with arrangements for a future stay that will restore your opinion. Yours Sincerely Gary Barrett
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Sarah wrote a review May 23
West Kirby, United Kingdom51 contributions58 helpful votes
Recently attended a friends wedding at the Sunborn, I didn’t even view anywhere else as I was travelling along so opted to stay at the venue, I travelled the day of the wedding so rang ahead to see if I could check in at 10am rather than normal check in time and nothing was a problem. As soon as I arrived I was greeted with a drink and I ordered coffee to the room, they had oat milk which was great and it came promptly. I felt very safe at the hotel and it had every amenity available that you could want /need. Wedding was fabulous and staff were very friendly at the wedding, room was spacious and stylish, plus were English which was great! Went to the pool the next day it was very relaxing, definately not child friendly if your travelling with little ones more of an adult Hotel I would say. 5 stars
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Date of stay: May 2022Trip type: Traveled
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 5 days ago
Dear SarahMcx Many thanks for your lovely review. I am really delighted with your feedback and for rating us so highly. There is no better way to motivate us all to work harder. Thank you! I am happy to hear that you all benefited from the hotels fantastic location and facilities and that our staff made your stay extra special, all your comments have been passed on to them as we are always thrilled to hear that we have made someone’s experience so special! Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar. Kindest Regards Gary Barrett
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Elizabeth W wrote a review May 22
2 contributions
Went for Sunday lunch, found the beef to be overcooked and reheated so was dry. Vegetables were tasteless, plates cold. There was no atmosphere in the restaurant, staff were attentive though. We didn’t stay for dessert, or coffee! Thought the restaurant could do with a upgrade, carpet was rather mucky, didn’t think the table settings were suitable for a supposed 5* very disappointed
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Date of stay: May 2022
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 5 days ago
Dear ElizabethwI5188CG. Thank you for your feed back regarding your recent visit. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you encountered with your Dinning experience from occurring in the future. I am pleased to hear that our staff made a good impression on you. I hope that you will not judge us on this one occasion and I will be happy to hear from you directly to assist you with arrangements for a future stay that will restore your opinion. Yours Sincerely Gary Barrett
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lorrainesN6228XN wrote a review May 20
London, United Kingdom61 contributions52 helpful votes
Lovely room with balcony door . Shame the bar on roof was shut . No offer to take our luggage to room , which was disappointing. Overall lovely weekend . Breakfast was good , again disappointed that it was buffet style .However good selection of food .
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Date of stay: March 2022Trip type: Traveled
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 1 week ago
Dear LorrainesN6228XN Thank you for your feedback regarding your stay here with us. Our Barbary Bar / Restaurant is open daily from 07.00hrs till 23.00hrs, Our Aqua bar is also open daily from 11.00hrs so I'm slightly confused when you say it was shut, Our La Sala bar on deck 3 is closed and this opens daily from 16.00hrs Apart from Sunday and Mondays when this is closed. Regarding porter service we have two porters on duty and I'm sure one of them would have served you a welcome drink on arrival the other was either collecting luggage from rooms or taking guests to rooms, As flights into Gibraltar all arrive at once our Reception area gets very busy, Our team behind reception carrying out the check-ins they will always ask the guests if they require a porter to take luggage and show to room, If this has not happened then please accept my deepest apologises Not sure when you stayed with us but our Buffet breakfast has been going on now for quite a few months now. but thank you for your comments regarding breakfast. I do hope that you will not judge us on this visit, If and when that day comes you come back to us please drop myself an email and i will handle your booking personally Yours sincerely Gary Barrett
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Dominika O wrote a review May 19
Jersey, United Kingdom67 contributions11 helpful votes
The hotel is lovely and clean, it has a really good central location and is located within the marina that has lots of bars and restaurants around. It was a nice experience to stay on converted yacht rather than normal hotel so would recommend it if you haven't tried before. I had my reservations thinking the rooms will be small (given it's a yacht) but was very pleasantly surprised at the size of them.
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Date of stay: May 2022
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 1 week ago
Dear Dominika L Many thanks for your lovely review. I am really delighted with your feedback and for rating us so highly. There is no better way to motivate us all to work harder. Thank you! I am happy to hear that you all benefited from the hotels fantastic location and facilities and that our staff made your stay extra special, all your comments have been passed on to them as we are always thrilled to hear that we have made someone’s experience so special! Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar. Kindest Regards Gary Barrett
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TheDocker33 wrote a review May 18
Isle of Wight, United Kingdom89 contributions73 helpful votes
Our trip to Gib was predominantly to see my cousin though it was the start of a two week trip through Spain. The Sunborn was recommended. I’d stayed in The Rock previously so a change is good. Our room looked better in the app than we found it. In fact, not having been on a cruise, I’d not experienced what it could be like to stay in a ‘hotel on a boat’. That’s what it’s like. Nothing but the view and the fact you know you are stepping ‘on board’ is different than walking off the street into a hotel. The reception staff and porters are all male. They were friendly and helpful. Why are they all male? Our room was lovely. It reminded me of how rooms looked in the 70s, but had had a 90s makeover. We had marvellous views across the marina onto the the runway! Anywhere else that close to a runway and it would be 2 star, not 5. We had a lovely 2 days on the rock, so it felt a two night stay on the Sunborn was enough. It was a shame that the hotel didn’t have easier availability to coffees. We walked for a while over many levels trying to find a venue. Ended up in the pool bar and was given two Iced Coffees instead of two hot ones. Waited so long we accepted them as long as they had caffeine in them. Bar was sweet about it. Breakfasts were ok. Tea served in pots too small and sausages you’d find in a greasy spoon. I’ve seen better selections of breakfast food in 3 star hotels. Overall, it’s a cruise boat on the outside. Inside it’s a hotel, not sure it’s five star.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Better getting a coffee else where.
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 1 week ago
Dear Docker33. Many thanks for sharing your review following your stay. I am very sorry to hear that you were disappointed with certain aspects of your room and your stay that did not meet with your expectations. Please allow myself to answer some of your points, Our reception staff are are made up of both male and female, in fact we have more females than males. Coffee and Tea is available within our La Sala bar on deck 3, our Barbary bar Deck 7 as well as our Aqua bar but they will collect this for you from our Barbary bar, You also have this available in your rooms as part of our in room service. We also offer large tea pots enough for 1 person to have 2 cups of tea from one serving if this was not offered please once again allow myself to apologize on behalf of Sunborn. I hope that you will not judge us on this one occasion and I will be happy to hear from you directly to assist you with arrangements for a future stay that will restore your opinion. Yours Sincerely Gary Barrett
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k8tieg wrote a review May 18
Suffolk, United Kingdom1 contribution
Lovely hotel, brilliant location, really looking forward to getting married at the sunborn in 2023! So many options for breakfast and great table service! Staff all very friendly and helpful! Brilliant stay!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Gary Barrett, Other at Sunborn Gibraltar
Responded 1 week ago
Dear k8TIEG Many thanks for your lovely review. I am really delighted with your feedback and for rating us so highly. There is no better way to motivate us all to work harder. Thank you! I am happy to hear that you all benefited from the hotels fantastic location and facilities and that our staff made your stay extra special, all your comments have been passed on to them as we are always thrilled to hear that we have made someone’s experience so special! Also we are very much looking forward in welcoming along with serving you all as you both embark into married life thank you for choosing Sunborn for such a special occasion. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar. Kindest Regards Gary Barrett
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PRICE RANGE
$261 - $352 (Based on Average Rates for a Standard Room)
LOCATION
Gibraltar
NUMBER OF ROOMS
189
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Frequently Asked Questions about Sunborn Gibraltar
Which popular attractions are close to Sunborn Gibraltar?
Nearby attractions include Ocean Village (0.07 miles), Grand Casemates Square (0.3 miles), and Casino Admiral Gibraltar (0.05 miles).
What are some of the property amenities at Sunborn Gibraltar?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sunborn Gibraltar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunborn Gibraltar?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sunborn Gibraltar?
Conveniently located restaurants include Little Bay Indian Tapas Bar & Restaurant, GAUCHOS Steakhouse, and Bruno's.
Are there opportunities to exercise at Sunborn Gibraltar?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Sunborn Gibraltar have airport transportation?
Yes, Sunborn Gibraltar offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sunborn Gibraltar located near the city center?
Yes, it is 0.3 miles away from the center of Gibraltar.
Are any cleaning services offered at Sunborn Gibraltar?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunborn Gibraltar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunborn Gibraltar?
The staff speaks multiple languages, including English and Spanish.