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AC Hotel Palau de Bellavista

Pujada Polvorins 1, 17004 Girona Spain
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Guests1 room, 2 adults, 0 children
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Traveler (521)
Room & Suite (179)
Dining (22)

About

Location
Cleanliness
Service
Value
Category: 4 StarsObservations: Central / Parking / Meeting and banqueting Rooms / Restaurant / Cafeteria / Safe / Internet / Coffe shop free / Access disabled.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Outdoor pool
Bar / lounge
Shuttle bus service
Business Center with Internet Access
Conference facilities
Electric vehicle charging station
Parking garage
Secured parking
Parking
Free internet
Wifi
Internet
Pool / beach towels
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Rooftop bar
Banquet room
Meeting rooms
Fax / photocopying
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bridal suite
Non-smoking rooms
Suites
Allergy-free room
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Family rooms
Room service
Safe
VIP room facilities
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Spanish, Catalan and 1 more
Hotel links
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1,155Reviews10Q+A60Room tips
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Popular mentions
We went there for the festival of flowers- which was wonderful despite the rail. Gracias a todos y viva Catalunya! The hotel, we had a suite is situated outside in a wonderful location but all the rest is a disgrace! The managment ignores all what has been mentioned by my fellow travellers: - The rooms are really to be renovated, the sofa was dirty, and everything needs to be refurbished. We had old fashioned beds and the water ( not dry season ) was reallly a disaster. We wanted to change the suite because it‘s next to the office where you can hear the kitchen, the room maids VERY LATE AND VERY EARLY! -We complained about and directly by the señoritas at the reception - we speak Spanish fluently : But the people with the litter vans, the containers, are just under the suites - and this starts after 6 in the morning! Do you take your guests for hard of hearing or just stupid? - No other room „ la oficina no es a Su lado, ok) then I am an illiterate. - The people from the laundy service must do the job early. Ok! Gracias! Then I pay for what? For the view? This is not a Marriot- it‘s s a hotel that uses this name but you feal like in a youth hostel! Room service - we were paid back - because the food we ordered was a disgrace.Frozen and uneatable. Summary: We had a wonderful visit of this fantastic city, the people, all so lovely! But I cannot recommend this hotel to anyone. I never critisize without informing. But the teuth is- they do not care! This is not my Catalunya! If you go on like this- it won‘t work! And wonderful staff looses the jobs due to mismanagment and non investment!
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Response from Jaume R, Manager at AC Hotel Palau de Bellavista
Responded 3 weeks ago
Dear Swenija, Thank you for taking the time to share your recent experience at the AC Hotel Palau de Bellavista with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry to learn that the quality of service and food provided by our staff did not quite meet your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our services and guests nice experiences. Thank you for your suggestions and we hope to serve you again whenever your travels bring you back to Girona. Sincerly, Jaume Ros Manager of the AC Palau de Bellavista by Marriott pbellavista@ac-hotels.com 0034872080670
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Recently stayed her and was disappointed. The hotel rated 5 star. Not at all. The pool is just bigger than a plunge pool and only 10 sun beds which were occupied from early on. The king room was a good size and be very comfortable. Storage very limited. Decor was very tired. Wallpaper coming off the walls. Fabric very worn on chair. Blackout curtains full of holes allowing ‘moth like light in. The hotel is in a great location for the old town, however the steep climb back up to the hotel is challenging. Breakfast would have been great, however hot eggs rubbery and cold! Hot plate not working. No juice in jugs on 2nd day. There was a function on on Thursday night which meant no food on terrace - we did not know about function and knew nothing of entertainment until it happened. The worst aspect was the music noise from about 22.00 until 03.00 on Friday and Saturday - ethnic group outside grounds who do not respond to police apparently. Very noisy! Staff said they informed police but could do nothing. Sorry would not return here.
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We experienced an efficient check-in process and pleasant interactions with the staff. The rooms are well sized, equipped with everything you need (plugs, coffee etc.) and very clean. From the swimming pool area you can enjoy a nice view to the area. The city center is in walking distance (max. 20 minutes). We found it strange that we could not add the beers and the breakfast to the hotel bill, but had to pay it immediately after consumption. Strange.
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This hotel is really great! Very nice and elegant, the staff were really polite. The room is really cool, you feel in an expensive hotel paying a good price, it’s really worthy, definitely a great option, it’s near to the center, have a good pool and an amazing view
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Just home from a stop off here, marvellous hotel, top staff, the best views I’ve seen, 15 mins from airport and train 5 mins away. Will be back, top up the gin in time. I’ve stayed in many Marriott hotels and they are all good, but 5 star for £80 for two, can’t beat it
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PRICE RANGE
$90 - $147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac hotels girona, ac hotel girona
LOCATION
SpainCataloniaProvince of GironaGirona
NUMBER OF ROOMS
74
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