From the moment you arrive you are treated like royalty. The staff are so friendly. The hotel is spotless. The bedrooms are large and the beds are very comfortable. The location right next to The Rambla and Gothic area is excellent. It was my second visit to The Serras and having experienced its superb service, I would never consider staying anywhere else in Barcelona.
Hotel Serras is a lovely property with a great location in the Gothic Quarter and large, well appointed rooms. Everything looks brand new and modern in style. The rooftop restaurant and bar (with pool) is beautiful and has a great view out over the Balearic Sea. But what REALLY stands out about the hotel is the service. The staff is all extremely warm and helpful, and they do an amazing job of making your stay comfortable and enjoyable. They really go the extra mile, not waiting for you to ask for things but making sure you're taken care of. I stayed here as the last stop on a trip to half a dozen 5 star hotels and the staff at Serras really stood out. Special shout out to Sandra, the restaurant manager, who was an absolute pleasure. There is no question I will stay at Hotel Serras any time I visit Barcelona!…
Serras is a great option for anyone looking to have a comfortable, well located hotel for experiencing all the sites Barcelona has to offer. The location of the hotel makes puts many of the top attractions in the Gothic Quarter and El Born within comfortable walking distance. Likewise, there are an endless number of bars and restaurants directly around the hotel. Service at Serras was great. From quick replies to pre-arrival questions, booking car service from the airport, check-in, to checkout, we were treated very well. The room was about what you would expect for a centrally located hotel in Barcelona. The bed was comfortable and the bathroom was large. Our room had a balcony that overlooked a side street. We didn’t eat at the restaurant, though it was full of happy-looking customers every morning. We did get a chance to have a couple glasses of wine up on the rooftop patio, which was incredible.…
Great hotel! Rooms are spacious with every modern convenience. Rooftop restaurant is amazing. The rib eye paella was a insane. Great location at the beach. But the best part of our stay was meeting Sandra who runs breakfast downstairs. She is the employee every hotel should have. Friendly, helpful and willing to do anything to make your stay in Barcelona special. Thank you Sandra! We will be back.
Highly recommended. A wonderful experience. Lovely staff, beautiful interiors and a fantastic location. A short walk from both the marina and Las Ramblas made it so easy to get an immediate taste of this great city.
We like royal lagoons so much because of everything is good like restaurants and food is clean and the stuff is so clean and good also all mangers specialy mr bedeer this man is good in his work and animation team friendly and helpful and funny 🌹
I stayed at the Serras on a work trip that I then extended through the weekend with my sister. The hotel was perfect for both groups - the hotel is located conveniently near the gothic quarter and the sea. The hotel staff is warm and helpful. The accommodations are clean, well equipped, and serviced daily with care. The public spaces include the lower level restaurant, a second level lounge, and a rooftop bar/restaurant. All 3 are wonderful and provide excellent spaces for meeting as a group, working, relaxing, or dining. Speaking of dining… the Informal Restaurant is spectacular and the food was the best we had the entire weekend. I would highly recommend this hotel to any friends, family, or colleagues and will certainly stay here on my next visit to Barcelona!
Serras excels in service as well as hardware. Infact, on the service front it far exceeds expectations of even a seasoned traveller like I. Every person in the staff from the GM down to the housekeeping are simply great. They all get A in service excellence. However, Ji Ji and Sandra stand out in this front even more. Ji Ji gets A+ and Sandra A+++. Kudos to the management for instilling the sense of bespoke service excellence in all the staff. The rooms are spacious and well laid out with large and efficient washrooms. The breakfast is nice and so is the restaurant - Informal. All in all a great place to stay. Close to all the happening tourist spots but yet not in a crowded area. No prizes of guessing where one shall stay in our next visit to Barcelona. Thank you all of you.…
To say that the Serras was a great hotel experience would a huge understatement. Serras understands what true luxury is. It is about anticipating the needs of the guest before in advance. When first arriving after a long day of travel, we were greeted with hot towels to refresh along with chocolates and a lovely glass of Cava. The staff took the time to get to know us to better understand how they could assist. The rooms themselves were incredibly beautiful and well thought out. Instead of a bulky iron, they offer a steamer to quickly freshen your clothes. The bathrooms were large, the shower pressure amazing, and there was even a Nespresso machine and a tea kettle. The windows were two layers of double lanes windows with about a 10” gap between to keep out the city noise. The beds were pure heaven. The true gem of Serras, however, is the breakfast manager Sandra. From our first morning, she made us feel incredibly special. She gave us suggestions on where to eat and what to see. But beyond that, she made us feel like family. On our last day, she knew we had an early flight. So she arrived to work an hour early so she could make us coffee and she packed up a box of breakfast sandwhiches so we didn’t have to eat airport food. That is a level beyond good service. While Sandra was the star for us, the rest of the staff was also incredible and amazingly accommodating. I simply can not say enough wonderful things about this hotel. As for location, it is right beyond the Gothic Quarter which is a treasure to explore. And right out the front door is the Marina. It was perfectly situated to easily enjoy all that Barcelona has to offer. We also had the opportunity to meet Carla Serras who such a delight. The level of care and attention to detail is only achievable in such a small, family owned boutique hotel. Serras will be our Barcelona hotel from now on! Thank you all for an amazing week! It is now the standard we will hold other hotels up to.…
From moment of booking until checkout - the experience was smooth, professional, extra-friendly. The property is small and very peaceful. Elegant design/layout. Room was quite large, with very comfortable bed/bedding, a full sofa, desk. Large bathroom area. Everything so clean. The staff make this an extra special place! SO helpful. Great food too. Wide variety of breakfast options. Lovely, romantic rooftop bar. And the Rooftop restaurant is a special place for an excellent, fine dining experience. Location: Gothic Quarter, fronting the marina. Walkability 100%. Close to so many Barcelona highlights. And just a gorgeous are to walk around. Would love to return to this spot. Highly recommend!
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