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Axel Hotel Barcelona & Urban Spa

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Axel Hotel Barcelona & Urban Spa
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2,113 Reviews from our TripAdvisor Community

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Showing 1,227: English reviews
Alice Springs, Northern Territory, Australia
Level Contributor
14 reviews
4 of 5 stars Reviewed 4 days ago NEW

My partner and I booked this hotel months in advance (coming from Australia) and were so pleased when we arrived. The check-in was super quick, easy and the two guys at the front desk were super welcoming and friendly. The room was amazing for the price we paid. We loved the bathroom and the balcony. The movie channel really went... More 

Helpful?
Thank Ezdawgydog
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

My experience about the hotel was unfortunately really awfully. The guys from the reception are all cute but they are totally unprofessional to help to solve the problems immediately. I was one week in the Hotel Axel and nearly everyday I have had troubles because of the bad organization. But two things has been brilliant: The cleaned rooms and especially... More 

Helpful?
Thank DragoMilan
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear Guest, Thank you so much for staying with us and for your opinion, it´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here in any of our Axel Hotels. Best regards,... More 

Brussels, Belgium
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 1 week ago

Generally when I go to BCN i stay at Axel but for this weekend of August it was simply overpriced. I still decided to go to the roof top for aperitifs in evening. You enter the hotel, no one looks at you or say hello (Bearing in mind that there is also no security guards…)…You arrive at the bar…such a... More 

Helpful?
Thank PhilippeBRU
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear guest; I wanted to thank you for taking the time to write us this review about our hotel. I apologize for everything that happened that wasn’t to his liking during your stay at our hotel. First of all note that our customers are generally very satisfied with our services, the hotel and staff working in our facilities but maybe... More 

New York City, New York
Level Contributor
6 reviews
3 of 5 stars Reviewed 1 week ago

Hotel is located nicely . However the rooms are small and pretty basic . Staff at reception is friendly , but up on the rooftop not so much . Gym is ok , though cramped . Breakfast buffet is alright .

Helpful?
Thank spc692
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear guest: We appreciated your opinion. I’m sorry that the experience with us was not entirely satisfactory in service. On behalf of the entire family Axel my apologies for not feel well served on our skybar. Usually our customers always stand part of good service; it may have been an isolated case that will take into account immediately. Thank you... More 

London, United Kingdom
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

The Axel Hotel is one of the best hotel experiences I have ever had. The quality of the room was outstanding, had two balconies looking over the street and front entrance, and included a gorgeous bathroom. It was incredibly spacious and even though I had ordered a premium room, I was given a bit of an upgrade by the extremely... More 

Helpful?
Thank CliffTO
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear Customer, Thank you for your great comment! We really appreciate your time to give us feedback, so we are always very welcome guest to help us further improve our services. We are very pleased that you have been with us and we hope to see you soon at one of our hotels. A million thanks, Cristina Cañas General Manager... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I arrived last night... I think the team of professionals who work mean as much....no more than any other attributes. This is my third time to Axel Barcelona. So great to see Jonathan's smile and the welcome hugs from he and Alex! Tamara you are fabulous....As long as I live i will never forget Moulon Rouge atop the Axel last... More 

Helpful?
Thank Steve H
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear Customer, Thank you for your great comment! We really appreciate your time to give us feedback, so we are always very welcome guest to help us further improve our services. We are very pleased that you have been with us and we hope to see you soon at one of our hotels. A million thanks, Cristina Cañas General Manager... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Overpriced, we stayed 5 nights, beds are not compfortable at all hard matress, staff unfriendly especially on the roof top, no peace and quiet having to put up with drunken queens lying on top of eachother in the tiny jaccuzzi. Guys slamming doors 24/7 ! The breakfast is so gross that we ended up having it somewere else. The internet... More 

Helpful?
Thank Damien S
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear Customer, We have taken note of your comments and hope to remedy soon in order to improve our quality and service. We really appreciate your time in giving us your opinion. We hope to see you soon in Axel Hotel Barcelona or another of our Axel Hotels. Sincerely, Cristina Cañas General Manager Axel Hotel Barcelona More 

Almunecar, Spain
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Good hotel but somewhat lacking. No facilities in the room to put cases on a rack so everything on the floor. No comfortable chair or sofa - just a bed. Trying too hard to be modern an minimal .... Succeeding in being minimal. Staff ok - but not great service and definitely no smiling or engaging - 5/10 for effort... More 

Helpful?
Thank Clive C
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear Customer, Thank you very much for your opinion and share it with us. It is very nice to know that our customers are satisfied with our quality and service. Axel Hotel Barcelona is synonymous with quality and really is what we want to convey to all our guests and what matters most to us is that our clients have... More 

London, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We have been two years in a row. The hotel is in the most beautiful location. The pool is cute, great to have a rooftop pool and bar and if you are gay, and I am guessing you probably are if you stay here - it is just delightful. Why stay anywhere else? We had a premier room which is... More 

Helpful?
Thank LeeAnthonyK
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear Customer, Thank you very much for staying with us and for your comments, as they are very useful for us. We strive to make your stay as pleasant as possible. We offer maximum efficiency in their individual and personalized attention with respect to both the quality of our services, such as in the areas of accommodation. I hope to... More 

Perpignan, France
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location, great service, great rooms, great terrace with pool... Kind of expensive though (it is a 4**** hotel): I would recommend to stay there when they offer special rates. Oh I forgot: Great guests too! And discreet and friendly staff 😉

Helpful?
Thank Michel D
AxelHotelbarcelona, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review

Dear Guest, We appreciate your opinion and your time in giving us the opportunity to improve our services. We very much appreciate the confidence you have placed in us as your landmark hotel in Barcelona. We hope you visit us again soon. Kindest regards, Cristina Cañas General Manager Axel Hotel Barcelona More 

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Staying in Eixample

Neighborhood Profile
Eixample
Passing through the glorious Plaça Catalunya, you enter the newer city district of Eixample, literally translated as “extension,” which immediately becomes recognizable by its more spacious streets and elegant atmosphere. The main artery of this sizable district, Passeig de Gracia, is lined with high-end international designer stores. Not to be outdone, the glitz and glamour of this zone is perhaps best exemplified by the comfortable and lavish five-star hotels that flank the divine and modernistic buildings from some of the world’s most recognized architects such as Gaudi and Montaner.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
From August 2013, Axel Hotel Barcelona enters the path of development and to contribute our concern about the environment! As a reference for the international tourism, Axel Hotel Barcelona is certified as sustainable property. ... more   less 

Additional Information about Axel Hotel Barcelona & Urban Spa

Address: Aribau 33, 08011 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Price Range: $106 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Axel Hotel Barcelona & Urban Spa 4*
Number of rooms: 105
Reservation Options:
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Also Known As:
Axel Hotel Barcelona & Urban Spa Catalonia
Hotel Style:
#27 Spa Hotel in Barcelona
#130 Business Hotel in Barcelona
#155 Luxury Hotel in Barcelona
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