The is a stunning hotel and we enjoyed every moment. We went with our 2 sons to celebrate my birthday. The staff were excellent to my sons. The hotel is excellent and will for sure go back soon! The views are stunning and location is excellent. A cab ride down to the centre is only 20 mins and worth staying up on the hills and enjoy the views.

Had a wonderful time at this lovely hotel. We enjoyed exploring the tourist parts during the day then getting the shuttle back at 430 and relaxing in the spa area before having our evening meal in the bistro, the food and drinks are pricey and I didn't like paying 7 euro for a latte, but we have taken away fond memories from our trip and we also enjoyed facials in the spa which were very relaxing. We found the staff particularly reception staff and the driver exceptional.

A beautiful hotel, lovely rooms and communal areas, with great staff. Special mention to Natalia on reception - permanently cheerful, helpful and pleasant. Also Sergei who welcomed us upon arrival and helped with bags. And Giselle on night reception. All a credit to your hotel. All of the staff we encountered were helpful. We changed rooms on our second day, to a room with a balcony. This room was as nice as the first but the tv didn't work (not the end of the world) and when I came to use the bath, there was no plug, a trickle of water, and the water was cold. When I phoned reception, they sent maintenance up , but there was nothing they could do that late in the day and said it would be repaired the next day whilst we were out. We were offered an alternative room but felt that was unecessary as the shower worked perfectly. When we returned from a long day out the next day, the tap still didn't work, and the water was still cold. Disappointing, but dealt with admirably by both Natalia and Giselle - much appreciated. I hope I have spelled everyones name correctly. The hotel itself is beautiful, smells lovely too. We had a treatment in the spa - a gorgeous spa and Mary and Carolina were great therapists. You will need a car or a taxi to go out, there aren't any bars or restaurants nearby. One restaurant at the hotel was closed (maybe because it was late in the year), and the restaurant we used had a fairly limited choice. We wouldn't hesitate to return. Even though we experienced a few issues, they were dealt with in such a good manner, we were genuinely impressed. Thank you.