The equipment in our cramped room was poor. Old furniture. Damp-filled on the bathroom walls. We had no hot water. Reception staff not friendly especially guy on the night shift Luis who shouldn't work in a place like the hotel. Rooftop is boring. Not 4 star hotel and too expensive.
I stayed three nights at the Cram for a board meeting; I had stayed there before many years ago and had liked the design and a few other features. The price seemed good, and it was, as well as the location in just the area you want to be when in Barcelona. The Cram is, inside, a strong retro-1970s design (outside classical Eixample), but the problem is that such modernism goes to seed very quickly if it is not perfectly kept up, whereas e.g. late-19th c. Victorianism can fade gracefully. While I would still call the hotel four-star, it clearly hasn't maintained its level inside, but I have to say I still enjoy it, including the quirky light design. I also liked the bathroom condiments, especially bath foam and shampoo; the bathroom itself was also somewhat dated but spacious and comfortable. What makes me give it just three stars are the really bad (and not fixed) quality of the WiFi and the somewhat rough, old aircon; these are features not acceptable in 2021 anymore. Service by the reception was very friendly and competent. Room service was okay, although a paper bag with old pizza cartons in the hallway when I arrived from dinner one night was still there in the late morning when I left. The pool on the roof is basically a dipping pool, and when I wanted to use breakfast once as I was up early, there was no preparation done yet, nor was any staffer around (this was almost an hour after official beginning). I might actually be back, even if it doesn't sound like this; if I'd chose another hotel, it would be because of the Internet, which is really an issue these days, especially in a digitally advanced location such as Barcelona.…
Hotel is very well located to coffee shops and restaurants as well as public transport. Rooms are a bit dated and small but fine for a short stay. Overall the hotel was quite and pleasant. Would stay there again.
Receptionist of night shift Louis was a rude guy. We arrived to this hotel at night and we were very tired then. He made us fast check in and next he was trying to convince us to buy some tourist bus tickets. The unique thing we were thinking about then was a bed, so we said - no thanks. But Louis was still insisting to sell us bus tickets. Finally we went to our room.
One of the worst hotel experiences in my life. The room was quite fine, although the furniture seems a bit outworned. The lightning system is a bit confusing and in our room some of the lights were blinking. The MAIN ISSUE was that the whole hotel was under construction, which was not mentioned when we were booking the room. The first thing to see in the morning was not the Barcelona’s streetview, but a builder standing on a scaffolding. We could not get a normal sleep and a cozy morning, because from early morning the builders started hammering all around the hotel. The hotel staff kindly accepted to change our room to a lower floor (because at first, the hammering sound was coming from above us), but as we settled in our room, after some time the workers started hammering outside our window, then the sound started coming again from above us. In our new room, the hairdryer sounds like a chainsaw. Moreover, there was no option to open the window na dthe ventilating system is old fashioned and works really bad. Then we again went to the reception and complained about our issue. The lady said that tomorrow it wont happen, because it is Saturday. Well, guess... Another and last day in the construction site. I do not recommend this hotel because of its lack of ability to manage certain issues. In case you want to restore the hotel, first you shut it down -> restore -> open again. Or at least let your custumers know where are they going. A hotel like this. P.S. My girlfriend had rashes in the morning and we assume that it was mites in a mattress.…
Nice hotel, friendly staf. Hotel houses a great Michelin star restaurant. Public transportation nearby. Rooms a bit old fashioned, TV was not working properly. Bed was very good. Breakfast was fine, eggs prepared freshly for you. Pool is not for swimming.
Me and my boyfriend were guests at The Cram Hotel towards the end of November. Firstly, the reception staff were fantastic, welcoming and super helpful. Upon arrival, we were informed that our room was available at 11am which we were pleased about as check in wasn’t until 3pm. Our privileged room was a lot bigger than we expected as the photos online appeared to look small. The balcony was a good size and the bed was ridiculously comfortable. After we checked in, we took a stroll around the hotel and were hoping to have a drink on the rooftop. We saw that we could not access this part of the hotel due to work being done for improvements. We went back downstairs to ask the receptionist when it would reopen. The receptionist informed us that the pool and bar would not be open for another three months?! I understand this, however, The Cram failed to make us aware of this on their website. We had booked this hotel on the basis of being able to relax on the rooftop. Slight disappointment. In addition to this, we were woken up in the morning on more than one occasion due to loud noise. So this is the part I’m extremely unhappy about. We had gone down for our first breakfast on Friday morning and the meats were cold. I had picked up a fried egg and sausage onto my plate and touched them right after to test the heat. I had gone up to the waiter and said ‘will fresh eggs be coming out? As the ones in the tray are cold’ which he responded ‘no, that’s all of the eggs we have and can’t be heated’ I then responded ‘So am I supposed to eat cold food?’ To which he just looked at me and didn’t respond. Another chef/waiter overheard our conversation and said he would make fresh fried eggs for us which I was pleased about. However, I find this unacceptable for a four star hotel. If the other chef/waiter did not come at that time, nothing would have been done. From then, every morning we stayed away from the meats and stuck to cereal and fruit. I’m gutted that we paid extra for breakfast and did not receive what we felt was expected. Sadly we won't be returning.…
Helpful staff, daily room service, very clean hotel, 24 hour reception. Bed was very comfy, 2 bathrobes, 2 slippers and full amenities without anything missing. Room is modern and everything is working properly. I was worried when I saw the comments about hotel being old and needs renovation but its not correct. Only at some points in room you can see the casual wear & tear marks but thats it. 5 min walk to universitat metro station, 10-15 min walk to placa de catalunya. There is 24 hours open supermarket in 1 min walk to the hotel. You can also print boarding passes and use luggage storage for free. I didn't used restaurant, breakfast and pool so I cannot comment on them. Would recommend this hotel to anyone.
Our room was beautiful and really nice and clean. The balcony was very small (barely big enough to stand out on) but it was a nice touch and had a great view. I wasn't keen on the frosted glass bathroom door that doesn't click shut (just swings) but that's a personal preference (feels like a lack of privacy). The hotel's rooftop bar and pool was amazing though. We didn't actually use the pool but it was a great place to sit in the evening and enjoy a drink. The hotel is also in an ideal location for exploring - walkable to loads of hot spots and with a metro stop right around the corner for those that weren't.
The hotel is great. Very clean and comfortable. Great location and very easy to find. One of the best hotel rooms I’ve ever stayed in. Perfect I’d strongly advise and the price is very very good. My next visit to barca I will visit this hotel