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Pol & Grace Hotel

#81 of 519 Hotels in Barcelona
Certificate of Excellence
Hotel website
Carrer Guillermo Tell, 49, 08006 Barcelona, Spain (Formerly Hotel Guillermo Tell)
Best prices for:1 room 1 adult
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Pol & Grace Hotel
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509 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Just wanted to say this was our first time to barcelona, I booked it as a surprise for my husbands birthday. We didn't book transfers from the airport we got the bus and it was so easy. We were a bus ride from the centre which suited is as there are some lovely tapas bars in the local area. Would... More 

Helpful?
Thank Laura E
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Laura, First of all, we would like to thank you for sharing with us and with our future guests your comments following stay at Pol & Grace Hotel. We appreciate having your feedback since we are always concerned by the remarks and satisfactions of our guests.Comments like yours encourages us to keep working on that way. Thank you so... More 

Helsinki, Finland
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Personnel is the heart of this fantastic hotel. From the booking moment to the "miss ya already" email our family got the feeling that we are special for them. We had a spacious family room for 3 teenagers+parents , and it worked great for the three night visit. Liked that it was cleaned everyday, and work was well done. Breakfast... More 

Helpful?
Thank Katjareview
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Guest, Firstly, we would like to thank you for choosing us during your stay in Barcelona. We are happy to read that your stay with us was ''Just excellent'', also you enjoyed our service and facilities. Comments like yours encourages us to keep improving day a day. We all are looking forward to welcome you back very soon. Best... More 

Ipswich
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

Stayed 2 nights at this place- slightly quirky decor. No coffee or tea making facilities in the room but there's a lounge area downstairs where one can- not a fan of this approach. Room appeared clean till my wife dropped an earring which had to be retrieved from under the bed- then discovered a thick layer of dust there. Air... More 

Helpful?
1 Thank Deepak V
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Guest, First of all, we would like to thank you for sharing with other visitors and with us your comments about your recent stay at Pol & Grace Hotel. All comments from our guests are taken very seriously, so, we will take note about them in order to keep improving day by day to avoid puntual incidents with other... More 

Bengaluru (Bangalore), India
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 25, 2015 via mobile

We stayed here in September for 3 days.. The location is great as it has a metro station right next to it.. The room was chic and clean.. The staff was professional.. I would definetly recommend this hotel..

Helpful?
Thank traveller_fareast
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Guest, Firstly, we would like to thank you for choosing us during your stay in Barcelona. We are glad to read you had a pleasant stay at Pol & Grace Hotel, and also you enjoyed our service and facilities. We also appreciate your words concerning the last renovation we did recently. Thank you for your recommendation. We all look... More 

Seattle USA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 10, 2015

The negatives: Heating: did not work in October and it we hit couple of cold days at night. Hotel said that they turn central heat on only 1st of November. Really weird to see hotel controling the heating for my room. Noisy: I was on 1st floor. I can hear the toilet flushing and shoers from rooms above and around... More 

Helpful?
Thank sherrrio
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Guest, First of all, I would like to thank you for choosing us for your stay in Barcelona. We are very sorry to hear we did not reach your expectations due to noisy from other guests. Unfortunately, we can not prevent other clients make a lot of noise when entering and leaving their rooms. I would like to clarify... More 

2 reviews
5 of 5 stars Reviewed December 4, 2015 via mobile

The hotel was amazing it was clean. Staff were very friendly very welcoming they spoke english that was very helpful. We will be returning. Rooms were clean and were cleaned and beds made everyday. Staff always helped and asked if we were ok. Called taxis for us and gave directions

Helpful?
Thank Xara747
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Xara, Firstly, we would like to thank you for you comments about Pol & Grace Hotel. Personally, I am proud to know that you enjoyed all our services, especially our Welcome Agents which are working to try to increase the high expectations of our guests. Also, we try to provide all our guests with the best hospitality services. We... More 

1 review
5 of 5 stars Reviewed November 24, 2015 via mobile

Great place to be for a FIRST visit to Barcelona. Very close to train station. Customer service was great. Not too much to say other than " We were completely SATISFIED " The kindness that the employees provided, made us feel so WELCOMED.

Helpful?
Thank Bevy M
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Bevy, Firstly, thank you so much for sharing with us your comments about Pol & Grace Hotel. We all are proud to know that you enjoyed your stay with us. Also, read that you are completely SATISFIED and we made you feel WELCOMED helps us to continue working in this direction. Comments like yours encourages us to keep improving... More 

Norwich, United Kingdom
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 21, 2015 via mobile

We booked this hotel as we wanted to be in the Gracia district. Location is great and under 10 minutes to Plaza Catalina. On arrival and throughout the stay the staff were very helpful. The hotel has a nice chilled lounge with free tea and coffee which is a nice touch. Our room was on the ground floor and I... More 

Helpful?
Thank A S
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Guest, We appreciate so much your comments about your recent stay at Pol & Grace Hotel. We are delighted to read you enjoyed your time with us. Also, we are happy by your words about our Team, our rooms soundproof as well as with our complimentary touches we offer to all our guests. Thank you for your highly recommendation!... More 

Los Angeles, California
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 17, 2015 via mobile

This was a boutique style hotel. It was small, functional, and fairly enough space considering what you're paying for. This is a small lobby and the workers were all friendly with the exception of one male employee. The check in desk is literally a desk in the lobby with the laptop. Upon arrival we were told apples and water in... More 

Helpful?
1 Thank Sarah L
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Sarah, First of all, we would like to thank you for sharing with us, and with our future guests, your stay at Pol & Grace Hotel. We are happy to read you enjoyed our hospitality, service and location. Also, we apologize if the the amenities have not been to your liking. The product we offer is high quality and... More 

London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed November 16, 2015

My boyfriend and I spent few days in Barcelona few weeks ago and we couldn't have stayed in a better hotel. The staff is really friendly and they are very attentive. They arranged a very nice surprise upon check in (thank you very much). Room was nicely done, clean and great decorated. Breakfast was quite tasty, you have either continental... More 

Helpful?
Thank Maria B
Alex M, Director General at Pol & Grace Hotel, responded to this review

Dear Maria, Firstly, we would like to thank you for choosing us for your recent stay in Barcelona. We are glad to read you have enjoyed our facilities and our Team, who work pretty hard to offer the best service possible. Also, we are proud to hear you appreciate the surprise we prepare before your arrival. It is always a... More 

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