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Hotel Acta Splendid

Traveler (158)
Room & Suite (120)
Dining (8)
Overview
Calle Muntaner 2, 08011 Barcelona Spain See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Concierge
Wheelchair access
Dry Cleaning
3 Star accommodation
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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Reviews(329)
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mldelbarriou
Madrid, Spain
23
Reviewed Sep 22, 2018via mobile
We had a lot unpleasent interactions and moments with the two receptionists that were there, they had a very unpolite attitude towards us the whole time, we had 3 main situations with them, they necer tried ti help us in any eay and again their attitude was super unprofessional:
1. The first day we arrived we got to the counter and checked in, we had prepaid the reservation through Booking with a credit card we didn’t had with us at that moment, which they rudly told us that for us to get the room we had to show that specific card (that information was not on the booking reservation, otherwise we would’ve brought that card). Insted of helping us and explaining their policies kindly, they literally treated us as if we were retarted.
2. They cleaned up the room and bathroom half way, we did not get fresh new towels, and the bed was half made. Again we went down to explain what happend, and the receptionist replied in a very rude way, telling us that it was our responsability to let them know that we needed fresh towls by placing the dirty ones on the bathtub,(which again, there wasnt any notes on the bathroom about that information).
3. At the end of our stay, one of us left earlier than the other(the one that paid for the room), and the second one of us kindly asked the receptionist for an invoice in name of the other (wich of course need to be on her name, cuz she paid for it). And unfortunately the receptionist again had a very unhelpful attitute and refused to make the reciept on the other persons name(which we still need, and don’t know how to get because we don’t trust the proffesionality of the hotel and they are not helpful at all).

In conclusion, sadly the Hotel staff show they were very incompetent. We don’t recomend this place at all, it is unfortunate that in such a beautiful city like Barcelona full of nice people, the hotel you paid for doesn’t make up for what they should according to the price.

We still hope we can get some help and know who is the responsible person for this in the hotel to assist us with the invoice, as we still need it changed to the person who made the payment.
1 Thank mldelbarriou
Response from Splendid H, Director de Recepción at Hotel Acta Splendid
Responded Sep 26, 2018
Good morning, Miss Maria Luisa. We would like to thank you for sharing your opinion. Is by this way that we can improve our service, so we apreciate you take your time and effort to do it. We are very sorry that you feel this way about our guest service and procedures. Please, let us inform you that is not at all our intention to underpreciate you. Our aim the things as best as possible. Let us go through the different points as you numbered them: We are really sorry that your check in was delayed by the credit card issue. It is a legal procedure to compare the charge with the plastic credit card present at the moment in order too see who is going to sign for the ticket. It is not our intention to misstreated you in anyway and we apologies if the way to making it clear seemed rude or hard. It was our front desk chief and hotel manager who at the check in and they intended to explain you in a very polite way. Regarding the room cleaningness in not entirely clear what you mean. Only the towels inside the bath are changed, this is a medioambiental matter and in most hotels is the same procedure. Though, we apologies the misunderstanding and we will have it in mind to improve on this subject. Thanks you very much for mentioning it. On the billing situation, we would like to indicate that it was our hotel front desk manager who attended you the departure day. She offered the invoice and was told told that there was no need of it. Later, we were required to invoice in the name of your parents, who did not stayed in the hotel. We indicated that it was not viable as it should be on behalf of the people who are staying. Hours later the hotel was asked to only indicate the company's data on the invoice and we manage it accordingly. We requested their verification and they gave us their agreement. Our computer program allows us to change the guest's data until the moment of the check-out, however if it allows us to modify the billing information as well as the corporate name of the company. Regarding all this, we managed to send you the invonce as you required. We hope all this explains the situation and we hope it was not too much of an inconvenience for you. Receive a warm greeting, Front desk
Pérola M
10
Reviewed Sep 1, 2018via mobile
Never stayed in such UNPROFESSIONAL hotel in my whole life! It all started with the check-in when the lady recepicionist instead of take care of my check in process was chatting with her friend at the front desk! Then... the triple bedroom that was so small that could hardly fit 3 suitcases! On top of that, we found a minibar completely EMPTY!!!Another disappointing thing was the state of the bathroom in which both sinks in a poor condition. Thus, the bathtub had stains all over it and the silicon was so old that was dark and full of mud. The worse of it is not the state of the things but the unfriendly way the staff deal with the host problems. Never take responsability for their problems and very unhelpful! The top of Everything was when we arrived at 2:00 pm at the hotel to put our things in the bedroom and found the hotel front door closed and no one at the front desk to open for us! There was 5 guests standing in front of the hotel and not being able to get in! When the lady recepcionist decide to appear to open the door, instead of apologizing she just gave a verg lousy excuse. Would NEVER recomend this hotel to anyone... maybe for an enemy!
For 3 nights they charge you more than 500 euros... its not worth half of it!!!
Thank Pérola M
Response from Splendid H, Director de Recepción at Hotel Acta Splendid
Responded Sep 2, 2018
Good Morning Dear Miss Perola. First of all, thank you for taking your time to leave your comments. We appreciate them to work and improve day by day. We are terribly sorry that you had inconveniences at your arrival. Let me tell you, that at the morning the recepcionist needs to do all the check outs and coordinate the check ins with the staff, is not an excuse but it might be an explanation of what was going on at the moment. As well, we apologies if the room facilities were not of your appreciation. As you notice, the minibar is not a service the hotel provides, though the fridges are still in the rooms for the guests use, we also provide a service to keep food and beverages at the hotel fridge. Thank you very much for mentioning the bath condition, we apologies if you did not like it. We will certainly take mesures. I was informed that you were offered a room change that would suit you best. The hotel manadgment has a renovation plan comming in soon, so if you change your mind about us and decide to return you will see several improvements in this and other aspects. Soory for the inconvenience at your entrance at 14:00. Please, understand that the recepcionist took security messures to lock the door in case nobody can cover her when she was not at the front desk. Finally, if you change your mind and decide to return we will try to compensate you. As well, you will see many improvements on the aspects you mentioned and others. Best regards,
Ryan C
11
Reviewed Aug 18, 2018via mobile
The room was tiny for me and 2 friends looked nothing like the pictures.

Asked for an iron on first night and was told only 3 in hotel and they were already taken ! Which I then asked what could be done as I wanted to iron my clothes for my evening out and they would be creased and the response was nothing could be done and he didn’t really care which I was shocked and disgusted about!! 0 service!!!

And if things couldn’t get any worse they only had 1 pair of scissors in the whole hotel which I ended up buying some
As they could not track them down.

Certain staff were useless and the actual hotel was basic for £800 for a couple of nights.

Will not recommend to anyone and will not return!!!
1 Thank Ryan C
Response from Splendid H, Director de Recepción at Hotel Acta Splendid
Responded Aug 21, 2018
Good Morning Mr. Ryan, first of all, thanks you for sharing you opinion. We apologize for any inconvenience you had during your stay. We will work on our front desk service skills and upgrade our iron quantity and gadgets in orden to improve. We really hope to change your idea about Acta Splendid in case you decide to stay with us in the future. Best regards, Reception
A_50s_couple
Berkshire, United Kingdom
11426
Reviewed Aug 16, 2018
Very comfortable room, lots of space and very clean. Air con was fantastic when the temperatures hit 40 outside. Reception staff very friendly and helpful. Good location to walk to the main tourist areas but close to metro too for trips further afield. Did not eat here.
Thank A_50s_couple
Response from Splendid H, Director de Recepción at Hotel Acta Splendid
Responded Aug 21, 2018
Thank you very much for your opinion. We apreciate it. We want to have a high standard to please our guests. Best regards and we hope to see you soon. Reception.
Ruxy C
163
Reviewed Jul 14, 2018via mobile
I would rate the hotel as ok, i will list a few pros and cons:

PRO - the location was excellent, 5 mins walking to the center, gran via, placa catalunya and main places you don’t wanna miss. Also, there were numerous bus stations nearby that allowed you to get anywhere very easy.
- the hotel was clean, the breakfast was good (although the same for 4 days)

CONS - this was literally the smallest room i’ve seen in my life. I know central hotels are expensive but we paid aprox 120 euros per night and we didn’t have room to
Open the luggage in the room we had to do that in the bathroom!!! On the internet(booking.com) there are only pictures with the bigger rooms so you have to be careful with this!!
-there was no fridge in the room so for a hot summer day , we could really use a cold water
- the air conditioner had two options - on and off, you couldn t set the temperature, and when you turned it on you froze in 5 minutes, so you had to choose between being hot or being frozen

All in all, i wouldn t go there again, although the location was great i felt like i was staying in a (not very cheap) cell.



1 Thank Ruxy C
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About
Description
Acta Splendid Hotel is a 3 star hotel in Barcelona ideal for a few days visiting the city, is located in the Eixample district, allowing you to walk to the center in a few minutes. It has 40 rooms that feature More soft and modern decor. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Air Conditioning
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Style
Romantic
Room types
Non-Smoking Rooms, Accessible rooms
Hotel class
Hotel Style
Romantic
Room types
Non-Smoking Rooms, Accessible rooms
Number of rooms
40
Price range
$59 - $223 (Based on Average Rates for a Standard Room)
Also Known As
Acta Splendid Barcelona
,
Hotel Acta Splendid Barcelona, Catalonia
Location
Spain > Catalonia > Province of Barcelona > Barcelona > Sant Antoni / Eixample
Hotel class
Hotel Style
Romantic
Room types
Non-Smoking Rooms, Accessible rooms
Number of rooms
40
Price range
$59 - $223 (Based on Average Rates for a Standard Room)
Also Known As
Acta Splendid Barcelona
,
Hotel Acta Splendid Barcelona, Catalonia
Location
Spain > Catalonia > Province of Barcelona > Barcelona > Sant Antoni / Eixample
Photos
Traveler (158)
Room & Suite (120)
Dining (8)
Family and Play Areas (1)
Nearby
Eixample
Passing through the glorious Plaça Catalunya, you
enter the newer city district of Eixample, literally
translated as “extension,” which immediately becomes
recognizable by its more spacious streets and elegant
atmosphere. The main artery of this sizable district,
Passeig de Gracia, is lined with high-end
international designer stores. Not to be outdone, the
glitz and glamour of this zone is perhaps best
...More
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Questions & Answers
Ask a question
2017VacationerMom
June 11, 2018|
Answer
Response from Splendid H | Property representative |
dear 2017vacationermom , From Barcelona Sants to the hotel there is no shuttle but you have different choices to get the hotel. One by taxi , it's gonna cost you around 20€ (depends on how many luggage you carry) ohter one... More
0
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Google Translation
trevor t
December 30, 2016|
AnswerShow all 2 answers
Response from Blevo | Reviewed this property |
Trevor I used the metro from airport and got off at the stop Universitat. But you have to change lines
1
Vote
Denise M
October 4, 2016|
AnswerShow all 4 answers
Response from Bruce W | Reviewed this property |
Aerobus from the airport drops you at University, which is about 3 blocks from the hotel.
0
Votes
Room Tips
"The family rooms are great for 3-4 adults."
AlbaBL
Jul 27, 2017
Read review
"Top floors are better."
40thWeddingAnniv
Dec 31, 2016
Read review
"The Room was spacious and the bathroom was roomy too!"
503dianned
Nov 7, 2016
Read review
"This is not a very noisy street, but to avoid many of the usual big city noises, it is best to get a room..."
ShrekPR
Oct 28, 2016
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