Travelled with the family (wife and our son - 2 years old) and had a fantastic stay with Mandarin Oriental, Barcelona. The hotel is beautiful and has everything you need for a relaxing stay; very comfortable and clean room - well prepared for a family with child, a gym with state of the art equipment, excellent breakfast venue with a wide selection of food and drinks and a rooftop restaurant / bar with a pool overlooking the city (child friendly). The location is the best in town. However, what sets this hotel apart is the genuine service from all the colleagues throughout the hotel. Everyone went out of their way to make sure that we had a memorable and enjoyable experience during our stay. Special thanks to David and Manuela at the Concierge, who made sure to arrange great personal recommendations during our stay. Lastly, Christina at the breakfast venue whom greeted us warmly and made sure that we had everything we needed every morning. Thank you again for an excellent stay!…
From my first stay 11 years ago, Mandarin Oriental Barcelona has been unbeatable. Flawless service, highly personalised and bespoke. Now, in its 12th year, 70% of rooms and suites have only been refreshed. 30% are part of the new building added 6 years ago. None of the public spaces including rooftop pool and Spa have not been renovated in 12 years since opening.
There was 5 Star service from the minute we walked in the lobby to check in, until the moment we checked out. Upon arrival from the airport, they had us sit in the lobby couch, brought us drinks, and sent someone over to us to check us into the hotel. The hotel is located right in the middle of Barcelona's shopping district, so it is convenient to restaurants and stores. It is a short walk to La Rambla, and a short cab ride to the beach. The rooms are very clean and nicely appointed and the turndown service often included little gifts and deserts, waiting for us when we got back to the room. The concierge service was excellent. They made reservations for us for dinner for ever night, prior to our trip, and every restaurant was excellent. When our Tapas tour that we set up on our own with another company got cancelled, they quickly set us up with a replacement. And we mentioned that we would like to take a day trip to a nice beach outside of Barcelona, along the Spanish coast. The next morning, they had a driver pull up in a Mercedes S Class to drive us up to a really charming beach and village in Costa Brava for the day. The rooftop pool/bar was very nice, with amazing views of the city. We would have drinks up there after coming back from dinner. One morning, I went up there just to sit and get some work done at 9:15 AM and look out at the view of the city. I knew they did not open until 10:00, and I did not expect any service while I was up there, but the waiter was up there, and when he saw me, he set up a table and asked me if I would like anything, as if they were already open. So to my surprise, I had coffee and biscotti while I did my work on my laptop. If we ever return to Barcelona, we will be staying in this hotel again.…
This hotel is first off just gorgeous and upholds the Mandarin standard for our clients. I just recently had a client check in and delta lost all their luggage... the concierge team here has been ABOVE and beyond in helping us make sure my client is taken care of. From restaurant recs to last minute changes, I am BLOWN away with the service at this property! Thank you Mandarin!
We have visited several hotel since March 2020 and all of them have shown a slight decline in service. The exception to this trend is the Manadrin Oriental in Barcelona. We have had the most fabulous experience in the 2 days we have stayed. All of the staff were welcoming, warm and so very helpful. The hotel itself is beautiful and the rooms are fantastically comfortable. Food and drink are divine. But just to reiterate my original the point…,the most outstanding aspect of this hotel is the people who look after you during your stay. I would recommend this hotel over and over again. Well done to the all the staff….you were amazing and we will be back!
The Mandarin Oriental is in a great location in Barcelona. But on this trip I found it was experiencing some wear and tear, especially after staying at the swanky new Four Seasons in Madrid. The contrast was just too big. Our room had stains on the wall but not very noticeable, and the bed was not ironed well on two days. I found scuff marks on the desk. It's not cheap either. I hope they renovate this hotel because it still has the best location. You can walk to almost everywhere.
Perfectly located hotel in the center of Barcelona! We booked a family stay here (3 rooms) and we are located together on the same floor. Hotel staff was very nice same for restaurants. We will come back! Pure MO Experience ! Kids were more than welcome and everything was perfect from beginning to the end.
MO Barcelona. Fantastic and modern property (the suites are incredibly spacious and nice - try to get a room over Passeig de Garcia) and amazing location. The staff were amazing - what you would expect from a MO - incredibly helpful and polite - always tried their 110% to assist us with any requests for help - last minute or planned. The Spa was also amazing! The only constructive criticism that we can give is in room dinning menu which is the same/identical to the menu in the main restaurant and the appetizers the same as the Bank Bar. It did help that the hotel has a Michelin Star restaurant that is unbelievable. Going back to in-room dining - cross coverage in all the F&B venues is certainly an issue but not as much of an issue as the selection - the menu should be made more varied (not 5 types of ham for example) one or two main courses, one or two salads, one sandwich and a burger - very limited options. The menu lacked imagination and was far too limited - my advice would be to get rid off the menu and start from scratch with some basics you see in all hotels globally (at least for the in-room dining) - the menu doesn't need to a huge but MO should compare the Barcelona menu with the MO Dubai, London or any Jumeirah hotels. Embarrassed to admit that one or two late nights we resorted to Glovo which shouldn't happen at a hotel with caliber of MO. I have to say though that if the in-room dinning is the only issue I am raising then the remainder of our stay/hotel experience was wonderful especially the staff - at all levels from house keeping to concierge to guest services who did an awesome job of helping me plan my wife's birthday. Definitely would give it a five star and recommend it as strongly as recommending a change of the menu (in-room dinning, restaurant and bar) NEXT WEEK. Five star stay! If in Barcelona....don't go anywhere else!!!!!…
Thank you for a wonderful birthday celebration lunch at the Blanc for my daughter. We all had a wonderful time. Special thanks to Edouard and his F&B team including Luigi, Federica, Alberto and the chef. The food was delicious particularly the lamb, very tender. The kids love the birthday cake surprise. Many thanks again!
We cannot recommend this place enough. From the moment we got there, the lovely staff had our mandarin-suite ready, which was some of the most luxurious and spacious suites you could imagine, right in the center of Barcelona. We can write endless pages about this, but we will let our pictures speak! 6 stars!