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Eurostars Palacio Buenavista

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Calle Concilios de Toledo 1, 45001 Toledo Spain
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Traveler (1065)
360
Panoramas (5)
Room & Suite (414)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 48 hotels in Toledo
Location
3.6
Cleanliness
4.7
Service
4.5
Value
4.3
Travelers' Choice
The Eurostars palacio Buenavista, constructed around the former XVI century Buenavista Palace, is located just 5 minutes from the old city quarter of Toledo by the free transfer service. Based within a UNESCO World Heritage Site, the hotel is situated in the perfect location for exploring all the hidden treasures that the Imperial City of Toledo has to offer. Along with the city's commercial and recreational districts, those wishing to visit the heart of Spain, the Eurostars Buenavista Toledo Hotel is also the ideal starting point from which to discover Aranjuez, Cuenca, Avila, and other points of interest near Madrid. Madrid City Centre is easily accessible via the AVE (High Speed Train), which the journey from Toledo to Madrid's Atocha Station in just 30 minutes. The city of Madrid is then yours to explore, where you can find its main museums: the Prado, the Thyssen and the Reina Sofia within walking distance.The Madrid-Barajas International Airport is a short 45 minute drive taking the AP-41 or A-42 highways; however special tariffs can be applied to airport transfers upon request
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free shuttle or taxi services
Parking garage
Wifi
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Baggage storage
Concierge
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Romantic
Languages Spoken
English, Spanish
1731Reviews28Q+A86Room tips
Traveler rating
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Cecile21 wrote a review Nov 2021
london62 contributions23 helpful votes
If you're driving you may want to stay outside the walls of Toledo. But this may mean a corporate feel (and indeed conferences in progress). On the other hand the good thing is efficient service, oversized rooms and everything is - well - easy. No complaints. Big beds, everything worked as it should
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Date of stay: November 2021
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mikecole1964 wrote a review Sep 2021
Cardiff, United Kingdom38 contributions64 helpful votes
Hello everyone First of all Covid has been a nightmare and we have only just started travelling again and so this review is a long time coming. Hope you are all ok So here we are, back on the road, holiday in Spain in our beloved Xabia and on the road doing what we love to do which is a road trip to a great Spanish City. This time its Toledo in Castilla La Mancha The Memsahib booked us into a promising hotel called the Eurostars Palacio Buenavists which, on their website promised 5 star elegance with 3 star prices. It doesnt get off to a good start. The much vaunted and necessary Shuttle service to the city of Toledo is not running. Necessary because its much too far to walk. Its a few miles to the city and you will need all your stamina to manage the hills of this sumptuous city. So, a mark against The room is excellent with lovely views over the Tagus (not of the city) but...the rooms are a little fur coat and no underwear. They are far too hot and the aircon is risible and the drawers in the bedside tables dont really exist. But they are comfortable and spacious. I would add a grizzle that the only English TV channel is Bloomberg and for those of us who couldnt give a rat's backside about the state of the Dow Jones today that is a tad frustrating. On a plus side the reception staff are delightful and very helpful. They booked a taxi for us to getintot he city which was less than 10 Euros and that was slick and a great service. After a day of yomping around the city we thought we would eat in the hotel and booked a table for dinner. At this point it all sounded promising Shifting now to dinner we were sat in the gorgeous dining area under a stained glass canopy with a chandelier so it all boded well. Then the waiter brought the menus. I have seen more choice the last time I ate in "Chicken Chicken Chicken" in Arizona which served chicken two ways...fried or deep fried. The menu comprised of some tapas, some pasta, some sandwiches, burgers or the fish/meat of the day. When I aske dit was a straight choice between pork or hake. Honestly, I was spoiling for a fight at this point. I know I know, first world problems and all that... Well prepare for a surpise. Dinner was excellent. The wiater, Angel ( a superstar) was the very essence of five star service. Atentive, polite and with everything presented with an old fashioned charm and flourish that completely won us over. First of all a glass of house white for the Memsahib and a glass of house red for me. Well the red was excellent. I mean properly good. Delicious notes with an earthy almost Rioja undertone..but there's the kicker...it was local. A gorgeous Syrah from La Mancha at 3 Euro's a glass. I would have paid a lot more for that quality. It was so good I photographed the label. We had the Croquettas as a starter and they were great. The Alioli accompaniment was also delicious. It was the pork and vegetables for the Memsahib and I had the Merluza (Hake) with potatoes which turned out to be chips. Ok so lets be clear. The choice was limited, but the cookery and the produce we excellent. The fish was perfectly cooked and the chips were par boiled and then gently deep fried and seasoned to perfection. The Memsahib's pork was cooked to a turn and was moist and delicious. She even raved about the cauliflower! With this we had the house Rosado which was fine and then brownies for desert. I had to have another of the red wines bec ause it was just so damned good. Angel was a superb host and while I was pretty desperate to fine fault witht he meal I couldn't. It was seriously good Covid restrictons are still hampering this hotel but I tell you, it is worth the stay. Accept the limitations and enjoy what it has to offer because its great. So here we are with one more night after tonight and already I am looking forward to the excellent buffet breakfast (the scrambled eggs are the best I have eaten in Spain) where each guest is given a set of disosable bamboo tongs to avoid any cross contamination at the buffet. This is a brilliant extra touch. It probably cost only a few cents per guest but you just get the impression that despite the difficulties, this is a hotel that cares. Next time in Toledo, we will be staying here. I cant believe I am saying that after the first day but there we go. After check in I expected this to be terrible - I had also read a pretty bad previous review. I was ready for it but I have to say I have changed my mind and I think this place, on balance, is great.
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Date of stay: September 2021
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Location
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Room Tip: Ask for a room with good aircon
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1 Helpful vote
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fssutton1 wrote a review Sep 2021
Charleston, South Carolina813 contributions337 helpful votes
Well the hotel is basically fine but we had some issues. We had a delux room which was very large. Bathroom was also large but somewhat dated. Common areas and breakfast fine. During our stay keys did not work 2 of 4 days, power died in our room only one day, safe would not open and it took a maintenance visit to open it, on day 4 the main pool was milky green and the room air conditioning was marginal the whole stay. It only became tolerable when the staff selected ac dial positions that clearly said don't use? Maintenance does not appear to be at the 5 star level. Underground hotel parking at 11E /day.
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Date of stay: September 2021
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Erbee64 wrote a review Sep 2021
Leuven, Belgium616 contributions150 helpful votes
+1
This hotel is on the outside areas of Toledo – you need a car to get to the centre (I read there is also a shuttle, but this was not mentioned to us, nor did we see any info on this). The hotel looked a empty, the parking was very empty, the bar/restaurant area was very empty,… Checking in was smooth, and the room was very nice: it was big, clean, with a good bed and very nice bath room. We wanted to eat something, but this was only possible in the bar area, one that looks very stylish with a color glass ceiling. The menu is very limited, but the food was good, prices reasonable. Breakfast was very nice, plenty of items to choose from, with a lot of attention to Covid (masks required, you have your own ‘device’ to grab the food, and they monitor this very closely too. Would I recommend this place? If you like a big room, and don’t mind you are not in walking distance of the town: for sure!
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Date of stay: September 2021
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Room Tip: Ask for a room with a view on the river Taag
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1 Helpful vote
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Fer wrote a review Sep 2021
1 contribution
After a year and a half of not using a hotel, we decided as a family to have the experience of a 5-star hotel again, and we decided to book a "luxury" weekend at Eurostars "Palacio" Buenavista. Conclusion: the experience has not only been disappointing, but an insult to the 5 stars that it supposedly calls the hotel. This is NOT a 5 star hotel. Terrible customer service, a wedding party downstairs that didn't let us sleep, absent management the whole weekend, bar service rude and problematic. The most repetitive word we hear was "We are really sorry", after mistake after miskate of noises, wrong bookings, and so many things I can't post here. WE WILL NEVER RETURN TO ANY EUROSTARS BECAUSE OF THIS EXPERIENCE.
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Date of stay: September 2021
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Room Tip: DO. NOT. GOT! It's NOT a 5 stars hotel. Terrible service.
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Jan Arend B wrote a review Feb 2020
Marbella, Spain31 contributions5 helpful votes
We stayed 19 & 20th. Jan. 20 and were pleased with our spacious room( #126) and the good service from the staff. The shuttle service to town is an asset. Need to reserve the moment you check in. The only disadvantage was the restaurant , absolutely unworthy for a 5star hotel. We dined on the day of arrival and the food was of poor quality , service mediocre and price too high. That needs to be addressed! Parking underneath at reasonable price @ € 10 per day.
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Date of stay: January 2020
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Room Tip: ask for a view to the river
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1 Helpful vote
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Fabrice Vitali wrote a review Dec 2019
Busan, South Korea384 contributions96 helpful votes
+1
After a major disappointment with a smaller hotel in Toledo , we decided to try this hotel . The room was spacious , quiet and the staff was pleasant . Not very charming but more of an international standard hotel that will satisfy most travellers.
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Date of stay: November 2019
Location
Service
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Room Tip: room facing the river
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1 Helpful vote
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KT14055 wrote a review Dec 2019
Berlin, Germany712 contributions201 helpful votes
This was an odd experience. Our room was really nice and had a very comfortable size. Also the Spa section is quite nice. However, service was definitely not invented here. We arrived on a Sunday around 8.00 pm, a time which is usually rather early for dinner in Spain. Yet our waiter told us, the restaurant was closed only the bar offered some snacks. So we ordered some salad and a burger. The salad had seen fresher days and the burger was more than well done, although ordered to medium. After that we told our waiter, we wanted to sit in the Cocktailbar and have a nice little sip for the the night. The waiter gave us a frown as if he wanted to say something like “good luck”. The very same waiter gave the breakfast tables for the next day his full attention, so none was left for the few guests in the room. We went to bed. The next evening, 23rd of December, we wanted to give it another try. After a long day in the city we were ready for a few cocktails and a full dinner. So we asked for the Cocktail menu and found, what we were looking for: Piña Colada and Margarita. The waiter, a different one than yesterday, came back and told us, he had no Tequila and the “Colada” was out, if an Aperol Spritz was ok. Not reallly, we replied and left because the restaurant was again closed. Our conclusion is, don’t book this hotel if you expect more than just an overnight stay in the middle of nowhere.
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Date of stay: December 2019Trip type: Traveled as a couple
2 Helpful votes
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Rcdown78 wrote a review Oct 2019
Hobe Sound, Florida356 contributions175 helpful votes
This is a very fine hotel, with spacious rooms, some with world class views. Everything about this hotel speaks of attention to detail. The breakfast is excellent, and the restaurant quite good as well. Upgrade to one of the larger rooms...you'll be amazed about how spacious they are. I highly recommend this place...you will find it most accommodating.
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Date of stay: October 2019
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Adventure beyond imagination wrote a review Aug 2019
Munich, Germany14605 contributions504 helpful votes
+1
Pro: - close enough to get to the old town without much effort and far enough to enjoy the tranquility in the nature - stunning view of old town from certain rooms like a postcard picture - the restaurant/cafe area looks very special with a colourful ceiling from glass - swimming pool with all necessary services - fein breakfast without mass food quality instead of quantity Contra: - the room was unfortunately not ready at 14:45 as we checked in (starting officially from 14:00) - the gym needs more up to date equipments as a 5 star hotel, the air was very bed and it’s hot despite of the AC
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Date of stay: August 2019Trip type: Traveled with family
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PRICE RANGE
$95 - $200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton buenavista toledo hotel toledo, hilton international toledo, hilton toledo, toledo hilton
FORMERLY KNOWN AS
Hilton Buenavista Toledo
LOCATION
SpainCastile-La ManchaProvince of ToledoToledo
NUMBER OF ROOMS
117
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Frequently Asked Questions about Eurostars Palacio Buenavista
Which popular attractions are close to Eurostars Palacio Buenavista?
Nearby attractions include Centro Cultural de la Caja Rural (0.6 miles), Deportes Meta (0.5 miles), and Sport Authority (0.3 miles).
What are some of the property amenities at Eurostars Palacio Buenavista?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Eurostars Palacio Buenavista?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Eurostars Palacio Buenavista?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Eurostars Palacio Buenavista?
Conveniently located restaurants include Taberni Buenavista, Tobiko Restaurante, and Casa Tabordo.
Are there opportunities to exercise at Eurostars Palacio Buenavista?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Eurostars Palacio Buenavista have an airport shuttle?
Yes, Eurostars Palacio Buenavista offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eurostars Palacio Buenavista?
Yes, dry cleaning and laundry service are offered to guests.
Does Eurostars Palacio Buenavista offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Eurostars Palacio Buenavista?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Eurostars Palacio Buenavista?
Many travelers enjoy visiting El Pozo De Los Deseos (1.7 miles), Puerta del Sol (1.5 miles), and Alcazar - Biblioteca de Castilla-La Mancha (1.8 miles).