I travelled on business so did not get to do too much sightseeing but it was great to be in the historic part of Toledo, with old cobble stones and historic buildings everywhere. If you are travelling by car, beware of the narrow streets, some of them can be difficult to navigate through. Best to leave your car in the car park next door. The hotel itself only has two spaces and they were booked. I was lucky enough to get an upgrade for the junior suite which was basically a very large room with a big bed, a sofa and a bathroom with tub and shower. There was bathrobes and slippers, ironing equipment, a coffee maker, flat screen TV, a very comfortable writing desk and lots of storage space. The mini bar was well stocked and internet was free and working well. It was easy to walk to restaurants, yet the street was quiet and I had a really good night´s sleep. I did not particularly care for the breakfast, as it was prearranged. I prefer a buffet where I can choose myself. Would recommend the hotel, especially for tourists.…
Presidential Suite was beautiful then the booking went downhill from there. Toilet flush broken but we had to use it as was. Towel rack in small bathroom broken and never repaired. Presidential suite with one sink and shower in tub. Needed to request non slip mat for tub which was provided. Restaurant only open Friday, Saturday, Sunday Limited room service menu weekdays. Necessary to make reservations each day for included breakfast. Hotel turned off heat on May 1 as policy with no regard for nights being 50 degrees F. They provided me with space heater which I appreciated buy thermostat broken so we were simply hot or cold.
This hotel is well placed in the centre of Toledo, within walking distance of most attractions. It is elegant and historical. We used suite night awards to upgrade our stay and the room was large and impressive. However, we were very concerned with the standards of cleanliness at this hotel, particularly given the global pandemic and Marriott's commitment to a 'commitment to a new level of clean'. We raised a complaint on the first day about a glass in the room, which could best be described as having a residue of dried toothpaste water stuck at the bottom. The reception staff were apologetic, but we had expected increased care to be taken in cleaning our room on the following day. However, after our room had been refreshed on the second day, I noticed that the glass used on our first day also had a similar problem with dried toothpaste. The beverage had not dissolved the ‘toothpaste residue’, which says something about how long standing this problem was. I raised this with reception and the very pleasant duty manger told me that she would adjust the room rate and I suggested that she might also return the 2 suite night awards. When we checked out, the bill was reduced by 38 Euros and the suite nights subsequently returned. I did not feel that the reduction was adequate. Additionally, at breakfast there were splashes of dried white liquid on the wall, crumbs on the rail and dried yogurt dripped on the edge of the table. Given our earlier experience, we sat at the same breakfast table on the following day to see if this had been rectified by the following morning. It had not. Using a damp napkin, I was able to easily wash it off. On our return to Toledo the following month, we stayed at the AC hotel.…
Everyone we encountered in the hotel was friendly and helpful and the room was well appointed and spotlessly clean. We mostly ate out though the service in the beautiful bar was friendly and prompt. Even though the old city of Toledo is somewhat difficult to navigate we easily found a 24h car park just 2 min walk from the hotel. We have stayed in the hotel before and will no doubt stay in it again, I would certainly recommend it to anyone looking for a comfortable and convenient stay in Toledo.
Fantastic location, super comfortable rooms and beautiful venue. It’s the perfect place for a couple that wants to visit Toledo. There is a 24x7 public parking that does not belong to the hotel, only 100 meters away. They dint have many rooms so book in advance.
Nice looking hotel … friendly and efficient front desk staff… the Airconditioning does not work… breakfast is Meh… restaurant service terrible… Front desk makes all the effort to make your stay awesome… they need to train their restaurant staff better courtesy
Beautiful Property but " Don't Understand What is Customer Services " I'm Marriott Bonvoy Platinum Elite as well Hilton Honors Diamond ( I travel a lot of ) Breakfast so poor nothing hot... On the evening I asked for the hot water ( because it was no Tea pot in the room , just a Expresso machine ) they gave me a "cup in hot water " of course when I got to the room it was cold. The worse part in the morning I asked for the " Late checkout " like Platinum all the Hotel you can stay still 4. pm. The lady in the reception " it not possible " when I knew the occupation it was so low. NEVER AGAIN
We stayed 1 night at the Eugenia - the hotel is beautiful, lobby lovely dominated by gorgeous bar, rooms very comfortable and huge, quiet, staff very helpful. We didn't spend much time in the hotel but it was a great base for our day in Toledo. Toledo is a very medieval town with lots of cobbled hills to climb, you definitely need comfortable, grippy shoes. Beautiful and charming to wander the streets, fun little bars. The Cathedral with all its El Grecos is breathtaking. We enjoyed Toledo and loved the Eugenia!
Difficult to find & impossible to get parking ! There is a public car park around the corner , but it was full , so be warned !! Got a warm welcome from Sylvia who was friendly & attentive . Our superior room was lovely but I was disappointed with the bathroom , as the shower was not a walk in one , but positioned over the bath. When we enquired about dinner we were told the menu was ‘very limited’ but were not shown one , so we dined out. On our return at 10.15pm we went to the bar for a night cap only to find it closed ! Obviously a problem getting staff or keeping costs to a bare minimum.!! We also had our breakfast in the town. The highlight of our visit was getting Mario , a taxi driver to bring us around the city . You can ask for him at the reception desk. What a terrific tour he gave us , negotiating the narrow streets with expertise. He waited for us while we toured the cathedral & was so friendly , patient , attentive & polite. We were amazed the fare was so reasonable & I definitely recommend his services to future travellers. Thank you Mario!…
We had to cut our stay short but the hotel staff tried to tell us that we had to pay for the full length of the reservation that made on a flexible rate, even though this is not typical for hotels. The lobby is not welcoming. The bar is not staffed and the music in the bar/lobby is obnoxious. The a/c in the room was very loud and there was no sound-proofing. The bathroom was not properly clean. The safe stopped working with our money and passports in it. It took forever for them to fix it. We cannot recommend this hotel and would never return.