We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

NH Tenerife

Traveler (152)
360
Panoramas (42)
Room & Suite (178)
Certificate of Excellence

About

#4 of 18 hotels in Tenerife
Location
Cleanliness
Service
Value
Certificate of Excellence
The NH Tenerife is a three-star hotel located in the heart of lively Santa Cruz de Tenerife. The NH Tenerife is just a few steps away from some of Santa Cruz’s most exciting attractions, including the harbor, the auditorium and many of the city’s best museums.
Read more
Property amenities
Room service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Hotel links
Visit hotel website
Special Offer:GET UP TO 25% OFF!
Hotel deals

Location

Full view
95Great for walkers
Grade: 95 out of 100
212Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
724Reviews
8Q+A
20Room tips
Traveler rating
  • 284
  • 336
  • 78
  • 15
  • 11
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
In fairness to this hotel, we stayed here right after staying in the Ritz Carlton in Obama, so we were used to top notch service and amenities. First off, they couldn't find our reservation at first, and the one front desk guy spoke NO english. I am trying very hard to learn Spanish, and can usually fumble through, but this guy was looking at me like i had 18 heads...fortunately a woman manager came to the rescue, but didn't stay for the whole check in so it took about 20 minutes. This after circling forever to find where to park (FYI there is a car elevator as part of the hotel that takes you to the garage -- this was on only hotel of 3 in Tenerife that charged for parking). The room was ok, except the AC was not very powerful. Our biggest problem was the smoke detector blinking 2 red lights right over our bed. We did not sleep well. They did make sure we had a picnic breakfast for our very early flight, which was very nice. This hotel was in a great location, but I would pick something else next time; we would probably skip Santa cruz completely.
Read more
Response from AlejandroC4287, Director General at NH Tenerife
Responded 3 weeks ago
Dear zurich72, Thank you for staying with us and for your review and recommendations. I'm happy to read that you enjoy the hotel location and also the picnic breakfast we prepare for your early flight. Concerning the front desk guy who don't speak english very well let me tell you that it was a person who is doing the practices of his university and it might cost him a little more, sorry for that inconvenience. About the hotel garage, let me correct you that all the hotels in Santa Cruz charged for parking, not only us. By last, the smoke detector lights are mandatory to be in the rooms of every hotel that complies with the security regulations, here and everywhere. If you close your eyes to sleep we do not understand why it bothers you. In any case, we take note of your comments Should you need more information for your next stay, do not hesitate in sending us an email. Sincerely,
Read more
This hotel has a good location and is at a reasonable price if booked in advance. The reception staff are helpful and friendly. The rooms are new and very clean. Although, one of the rooms of our group had a bad smell. The recepcionist said that it had to do with the tides, when it lowers some rooms have this bad smell. We did not use the Lobby bar and Restaurant so we can not comment. The roof top bar meant that the lifts were usually full and very busy at night (this was on a weekend). The only real problem was with the TV. The television had channels in French and Spanish, but almost nothing in English. As a result we were left wandering about the news and weather. This is a major consideration for English speaking tourists. The good location and reasonable price means that this hotel can be recomended.
Read more
Response from AlejandroC4287, Director General at NH Tenerife
Responded Apr 24, 2019
Dear Icha, Thank you for having chosen the NH Tenerife to come to Santa Cruz! We are really glad you enjoyed your stay this time. I'm happy to read that you had a nice global experience at NH Tenerife and you enjoy the hotel location, our cleanliness and our fantastic service of reception staff. We take note of your comments about the TV channels. We have some english spoken channels in our main TV at the Bar area like BBC World, CNN International, Fox News, Euronews, CNBC, Bloomberg or Sky News. This TV is available to our customers for use it if they wish. Sorry for the inconvenience if you were not aware of it. Should you need more information for your next stay, do not hesitate in sending us an email. We would be glad to welcome you again! Sincerely,
Read more
WE booked this hotel as it was very near the theatre we had tickets for. On arrival we were were looked after very well by reception, the booking was all as requested and check-in was fast. The room (4th floor) was fine but the minibar was missing, we were offered another room with minibar but as we had unpacked and it was only for one night we did not change, but bought water for the room (not cold, but no great problem). The bathroom was well supplied with soap, shampoo, etc, everything worked well and the towels were fine. The bed, queen size, had a good mattress and was comfortable. Breakfast was with a good choice and their coffee machine freshly ground the beans for each cup. There was bacon and scrambled eggs, fresh fruit, lots of rolls, croissants and pastries, all fresh and well presented, the staff were very helpful and explained the coffee machine. Check-out was fast and the bill very reasonable. There is a great bar in the attic (6th floor) with views over Santa Cruz.
Read more
Response from AlejandroC4287, Director General at NH Tenerife
Responded Apr 17, 2019
Dear Macenceman, Thank you for staying with us and for your nice review and recommendations. I'm happy to read that you had a nice global experience at NH Tenerife and you enjoy the hotel location, our rooms and our breakfast. We regret your incident with the minibar, sorry for that. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Cordially,
Read more
Booked in before and after a 7 day cruise.Room was very clean and tidy and the staff went out of there way to make my late departure as easy as possible. I would use this hotel again and some good bars and eating places close by
Read more
Response from AlejandroC4287, Director General at NH Tenerife
Responded Apr 8, 2019
Dear Clive P, Thank you for staying with us and for your nice review and recommendations. I'm happy to read that you had a nice global experience at NH Tenerife and you enjoy the hotel location, our rooms and our staff. Also, we hope you enjoyed your 7 days Cruise! Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Cordially,
Read more
Perfect Location in the very Downtown of Santa Cruz de Tenerife. Staff very friendly and helpful. Room mid-size, and they arranged for us a room to the backyard, as due to Carnival Events Downtown was very noisy. Just a 1 night stay, but all was great,
Read more
Response from AlejandroC4287, Director General at NH Tenerife
Responded Mar 7, 2019
Dear Reto1961, Thank you for staying with us and for your kind review and recommendations. I'm happy to see that you had a nice experience at NH Tenerife and hope you enjoyed the Carnival Events of Santa Cruz. We also appreciate your comments about our staff, facilities and location. Our goal is to make the hotel equally good for business and families because our location is one of our strengths. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Best regards,
Read more
Previous
PRICE RANGE
$60 - $102 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifeSanta Cruz de Tenerife
NUMBER OF ROOMS
64
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing