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Iberostar Heritage Grand Mencey

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Guests1 room, 2 adults, 0 children
Traveler (1213)
Room & Suite (380)
Videos (2)
Certificate of Excellence
About
Description
The Iberostar Heritage Grand Mencey is the most emblematic hotel in Santa Cruz de Tenerife. Witness to the radiance that Tenerife inspires in the most famous travellers on Earth, the Grand Mencey is now a fusion More of styles that combines a respect for history and hotel tradition with the latest in services and facilities that a modern traveller will appreciate. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m² of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services. "Wave of Change" is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room service
Restaurant
Free High Speed Internet (WiFi)
Spa
Fitness Center with Gym / Workout Room
Air conditioning
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Sauna
Wheelchair access
Beachfront
Free parking
Bar/Lounge
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-smoking rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-smoking rooms, Accessible rooms
Number of rooms
261
Price range
$109 - $190 (Based on Average Rates for a Standard Room)
Formerly known as
Iberostar Grand Hotel Mencey
Also Known As
Iberostar Heritage Grand Mencey Tenerife/Santa Cruz De Tenerife
Location
Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-smoking rooms, Accessible rooms
Number of rooms
261
Price range
$109 - $190 (Based on Average Rates for a Standard Room)
Formerly known as
Iberostar Grand Hotel Mencey
Also Known As
Iberostar Heritage Grand Mencey Tenerife/Santa Cruz De Tenerife
Location
Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Nearby
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Reviews (2,291)
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1,033 results
Traveler rating
639
278
77
24
15
Traveler type
Time of year
LanguageEnglish
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Traveler rating
639
278
77
24
15
Show reviews that mention
All reviews garden view santa cruz five star hotel indoor pool salt water hotel guests half board caviar fabulous hotel great facilities terrace bar breakfast buffet pool side per day public areas beautiful park junior suite
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21 - 25 of 1,033 reviews
Reviewed March 27, 2019

Wish it had been longer! Staff were exceptionally helpful and the hotel was lovely with great choice for breakfast. There were a number of restaurants to choose from if not half board but we liked the bar tapas! If you chose half board then there...More

Review collected in partnership with Iberostar
Date of stay: March 2019
1  Thank Annette R
Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand MenceyResponded March 28, 2019

Dear Annette, Thank you for taking the time to share your wonderful impressions of your stay at our hotel. It is of the utmost importance to us that our guests can appreciate our well-thought-out holiday concept. Our daily efforts are to guarantee our guests can...More

Reviewed March 27, 2019

This hotel has excellent plant and facilities - but the management is woeful and most of the staff are poorly trained and deliver very poor service. On arrival there is no place to stop outside the hotel: one has to drive into the adjacent car...More

Review collected in partnership with Iberostar
Date of stay: March 2019
Thank Traveler37083357808
Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand MenceyResponded April 2, 2019

Dear Guest, Firstly we thank you for contacting us to share your concerns related to your recent stay at our 5* family hotel in Tenerife. We sincerely regret to hear that you found discrepancies in some of our facilities and key services and that your...More

Reviewed March 23, 2019

We had some issues when we arrived at the hotel but the management were speedy with their response and did their utmost to ensure we had a good stay. As others have pointed out, nowadays we do expect 5-star hotels to offer water, kettles or...More

Date of stay: March 2019
Thank Janet L
Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand MenceyResponded March 25, 2019

Dear guest, We would like first and foremost to thank you for choosing Iberostar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Our highly...More

Reviewed March 22, 2019 via mobile

If you’re thinking of visiting Santa Cruz then this hotel will certainly suit. Ensure you have a room that overlooks the gardens and pool area though. The breakfast dining is truly excellent, the rooms are very functional and well appointed. Etereo is an excellent restaurant...More

Date of stay: March 2019
Thank H3881GIianm
Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand MenceyResponded March 25, 2019

Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of...More

Reviewed March 22, 2019 via mobile

I am on day 3 of my 5 day stay and I have to say I will not be coming back to this hotel. I have stayed in a lit of 5* hotels and I have to say that this hotel is definitely not a...More

Date of stay: March 2019
Thank deemut2015
Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand MenceyResponded March 25, 2019

Dear guest, Thank you for writing to us regarding our beautiful, five-star hotel that is situated in a privileged location in the centre of Santa Cruz de Tenerife. We are delighted to read that you were so satisfied with our exclusive pool area and the...More

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Questions & Answers
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riposnet
July 19, 2019|
AnswerShow all 4 answers
Response from littleP51 | Reviewed this property |
I think the hotel would not be very happy to have bikes being brought into the hotel. As it is used as it is used for conferences, when I was there, there were a lot a smart business people in the foyer. It is not an hotel... More
0
Votes
AOK1984
July 6, 2019|
AnswerShow all 3 answers
Response from H3881GIianm | Reviewed this property |
You need a suite that overlooks the gardens at the rear of the hotel. Unsure of the weather in Sept, it’s a very good hotel with excellent cuisine within walking distance.
1
Vote
Thepickytravellers
April 10, 2019|
AnswerShow all 6 answers
Response from Sightseer802706 | Reviewed this property |
As far as I am aware there is no restriction as long as a young person is supervised
1
Vote

Room Tips

"Garden view rooms are away from the road. You have options of with or without balcony."
771kerryg
2 weeks ago
Read review
"Room 391 has a nice view of the pool although the air con wasn't massively effective and the wifi was a..."
lenrichman
Jun 9, 2019
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"I found the rooms overlooking the gardens more peaceful and sedate."
I4535UArobertc
May 30, 2019
Read review
"Junior Suite very nice"
BAManEdinburgh
Apr 19, 2019
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PRICE RANGE
$79 - $192 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Iberostar Grand Hotel Mencey
LOCATION
SpainCanary IslandsTenerifeSanta Cruz de Tenerife
NUMBER OF ROOMS
261
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