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Iberostar Heritage Grand Mencey

Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife Spain
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Traveler (1739)
Room & Suite (210)
Dining (138)
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About

#1 of 19 hotels in Santa Cruz de Tenerife
Location
4.5
Cleanliness
4.7
Service
4.4
Value
4.3
Travelers' Choice
The Iberostar Heritage Grand Mencey is the most emblematic hotel in Santa Cruz de Tenerife. Witness to the radiance that Tenerife inspires in the most famous travellers on Earth, the Grand Mencey is now a fusion of styles that combines a respect for history and hotel tradition with the latest in services and facilities that a modern traveller will appreciate. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m² of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services. "Wave of Change" is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Parking
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Poolside bar
Taxi service
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Hot spring bath
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Clothes rack
Private bathrooms
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Languages Spoken
English, French, Spanish, German and 1 more

Location

Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife Spain
Name/address in local language
Iberostar Heritage Grand Mencey
4.5
4.5 of 5 bubbles2,763 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location close to parks and the city center, the Iberostar Heritage Grand Mencey is often celebrated for its serene and stylish atmosphere. Guests are impressed by the spotless cleanliness and enjoy the luxury spa, well-kept pool, and modern gym, though some believe there's room for improvement in amenities. While the service is typically efficient and attentive, a few guests have encountered inconsistencies. The comfortable rooms are clean, yet some reviewers suggest they lack a modern touch. Opinions on value vary, with the experience leaving some guests feeling the cost is justified, while others disagree.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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2763Reviews139Q+A100Room tips
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Colin D wrote a review Feb 2024
London, United Kingdom58 contributions
We both really liked this place. Decent sized room, sunny balcony catching the evening sun, spacious grounds and pool area. Loved the spa, and bar area. Location next to the really excellent park Garcia Sanabria and 10 mins from the main attractions in town, but far enough not to be overwhelmed by the Carnaval (which would have been too much if we had stayed in the town). We ate in the main restaurant one night which was fantastic - great service. And the breakfast buffet was worth the money (though the eggs were a touch cold!). Negative points: air con didn’t work terribly well in the room; given it had four eating options, thought the diversity of choices was more limited than i would have expected. On the whole though very good and I would stay again.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 4 days ago
Dear guest, We appreciate the time taken to share your experience with us. It is a pleasure to read that your holiday was splendid and we will, of course, relay your helpful observations internally to the relevant departments for their consideration. We hope to have the honour of serving you again soon and thank you for your review. Kind Regards, Quality Manager Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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U6252LVmichaelh wrote a review Feb 2024
Leicester, United Kingdom7 contributions
We had a very enjoyable holiday at this excellent hotel. Our room was large and stylish. The facilities are very good. I used the spacious gym and yoga room daily and my wife thought the spa was very good. The hotel may have been excellent but the staff were even better. They couldn't have been more friendly and helpful.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 1 week ago
Dear guest, We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future. Regards, Quality Manager Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sordnaxela wrote a review Feb 2024
Surrey, United Kingdom86 contributions
I chose this hotel because I wanted the family to be close to the carnival attractions and also because it’s rated the number one hotel on Tripadvisor. The Iberostar Heritage Grand Mencey did not disappoint. Checking in online was a bit time-consuming but it must have saved time in reception. Unfortunately when we tried to get into our room the keys did not work but other than that there were no other issues. Once we got into our room I was really impressed as it was immaculately clean and spacious with a huge bed. Body lotion, hair conditioner are also provided in the bathroom as well as bath robes and slippers. Our room did not come with a balcony or terrace which is a shame as the weather was really great for February. We had a lovely view of the city and mountains. I decided to go half-board and would say that lunch was better than dinner. The restaurant was a little bit sterile and perhaps could have been decorated for Valentine’s Day. The food was for the most part very good quality and European and a little bland for my taste. There is an Indian restaurant across the road that we did not try. They do charge for filtered water which you can get for free from the machines in the hotel but they won’t allow you to bring it into the restaurant. Diners do not adhere to the dress requirements so do not worry too much if you don’t have the correct attire. The breakfast buffet I thought was one of the best and I consider myself well-travelled having had approximately 600 different hotel stays in mainly 4-5 star hotels. There was an unlimited supply of fresh orange juice and a smoothie choice and so many food choices. I used the swimming pool and it was not busy at all. I also paid 8euros for an aqua gym class. I wish that reception had mentioned that there were classes available as I would have done more classes. Paula the Tourism expert is extremely helpful but we did not book tours as we had a hire car. The hotel gift shop is very reasonably priced too and they were selling carnival fancy dress for just 20 euros. It was only a ten minute walk to the carnival activities but if you have been to Rio or New Orleans perhaps lower your expectations! I’ve already started recommending the hotel to families and friends and will also suggest it to work as a great conference venue. I had the pleasure of meeting Jose and Christina, two of the managers and they were really lovely. Well done on maintaining great service and standards in a stunning hotel set in beautiful grounds!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 1 week ago
Dear guest, We are pleased to read that you had such a pleasant time in our hospitality, and we want to thank you for sharing your feedback with us. Our attentive staff and the entire team behind the scenes ensure that we improve and meet the wishes and preferences of our valued guests. We always welcome their ideas because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration. Again we thank you for this wonderfully positive review and look forward to seeing you again soon. Kind Regards, Quality Manager Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard C wrote a review Feb 2024
Littlehampton, United Kingdom130 contributions
This was a mainly pleasing stay for 3 nights. A nice large room and a very comfortable bed all backed up with an excellent buffet breakfast. The large pool and gardens add to the ambience. We did struggle a bit with the on site restaurants as these were not aimed at vegetarians and other eating options close by were limited. Our main grumble came at night. Our room and balcony overlooked a quiet side street but bizarrely late at night at least two garbage trucks came and noisily collected street side rubbish.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 1 week ago
Dear guest, It has been a pleasure to serve you and receive your thoughtful words. We will also pass on your helpful observations to the relevant departments for revision as we can only improve by listening to our valued guests. Please come back again soon so we can exceed all of your expectations. Best Regards, Quality Manager Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rune wrote a review Feb 2024
Oslo, Norway14 contributions
+1
Great hotel in the city center. You can select your preferred room when booking so stayed at a garden view with large terrasse. Nice staff at the bar and reception. The building and the garden with the pool is very nice and relaxing after hiking or shopping. We were so lucky to be in Santa Cruz during the carnival which was amazing. Absolutely recommended for a visit.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Book a table at Taberna Ramon (often busy) . The square in Calle San Francisco is very nice....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 1 week ago
Dear guest, Thank you for these kind words, we are very happy that your experience was so positive at our Iberostar Hotel, please come back again soon. Kind regards, Quality Manager Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ronald M wrote a review Feb 2024
Keene, Canada26 contributions
The best service I have experienced in many years -- from check-in to room service and restaurants. The Mencey offers everything -- a well-situated and beautiful location; swimming pool, sun-deck, gym, and business centre; excelllent restaurants and cafe-bars; friendly staff throughout the entire hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Book directly with the Mencey Hotel in Santa Cruz, not through the Iberostar link.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 1 week ago
Dear guest, Thank you very much for these kind words after your recent stay at our wonderful Iberostar hotel and the review that you have shared. Please come back and see us again soon. Regards, Quality Manager, Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PaulC_March_1966 wrote a review Feb 2024
Blackpool, United Kingdom6 contributions
We chose the Iberostar Heritage Grand Mencey in Santa Cruz for our base in Tenerife and I cannot recommend the hotel highly enough. Everything was perfect and we wouldn’t hesitate to recommend this hotel or stay again in the future. The room was very comfortable with a south facing balcony so that we could see the sunset in the evening and the standard of the breakfast was superb. All of the staff were excellent but in particular I would like to single out Candela. Candela contacted us in advance of our stay, allocated us a quiet room and helped us with a number of dinner reservations. Nothing was too much trouble. Thank you for everything Candela you are an exemplary member of the team at the Iberostar Heritage Grand Mencey. We will make a point of looking for other Iberostar hotels when making our bookings in the future. Paul C Lancashire United Kingdom
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 2 weeks ago
Dear Paul, It has been truly a pleasure to read your review, and we would like to thank you very much for choosing to stay at our Iberostar hotel. We have treated your description as a success story, and your thoughtful comments confirm that we are definitely on the right track with our numerous efforts and attention to detail. We will also share your motivating compliments with our staff and they will be honoured to hear that they have made a good impression on you. On behalf of the team, we would like to thank you again for your assessment of our hotel, and we look forward to seeing you again at one of our Iberostar hotels worldwide. Kindest Regards, Quality Manager, Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Justin J wrote a review Feb 2024
Swansea, United Kingdom12 contributions
When booking this 5 start hotel I did notice from the pictures it looked a bit tierd and yes it is especially the rooms. Saying that the pool area and gardens are beautiful. The staff were very nice and helpful. The hotel is well past its 5 star rating but the price we paid did reflect that ( you can’t have it all) . The location was good with a lovely park to walk in right next to the hotel.All in all a lovely stay but yes not 5 star but great value.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: No
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 2 weeks ago
Dear Justin, We want to thank you for choosing to stay at our wonderful hotel and for sharing your invaluable feedback with us. We have always considered every aspect of our establishment to create the best environment for our valued guests to fulfil their needs and wishes. Therefore, we appreciate both your praise and your helpful ideas with gratitude and will share them with the relevant teams for their consideration. We will be delighted to serve you again, and until then, we wish you the best. Kind Regards, Quality Manager, Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Garry R wrote a review Feb 2024
Bolifushi Island26 contributions
Hotel is well situated in Santa Cruz. I booked a suite and was very much under impressed. The room was 118. It was big but was more like a dentist waiting room or a business waiting room. One picture on a far wall. One sad looking flower on the coffer table and two sofas from a low budget office. No amenities in the room whatsoever. No turndown service or complimentary water. Its one of the most non friendly rooms I have stayed in. No Uk tv channels. When parking in the carpark you have to walk thru the garden and past the bar people and terrace people to get to reception and you can pay for parking but you still have to go to ticket office on departure. I have stayed in better rooms in Santa cruz.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 3 weeks ago
Dear Garry, Thank you for your feedback regarding your recent visit to our 5-star avant-garde Iberostar Heritage Grand Mencey establishment. We are sorry to hear that your room did not meet your expectations. We offer ten categories to choose from, differing in size and location, designed for comfort and are regularly maintained to ensure an inviting atmosphere for our guests. In addition, as part of our commitment to sustainability at Iberostar, we have removed all single-use plastics and replaced in-room amenities with environmentally friendly alternatives. We also provide water dispensers offering free purified water, allowing guests to refill their glass carafes. However, we regret any inconvenience you experienced and appreciate your observations, as feedback such as yours helps us improve. We hope you will consider giving us another opportunity to serve you and provide you with a seamless and satisfying experience, and we wish you the best until then. Regards, Quality Manager, Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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marionnugent wrote a review Feb 2024
Liverpool, United Kingdom1 contribution
The Mencey Hotel Santa Cruz Exceeded my expectations !! From the moment we arrived such a warm welcome, the service in this hotel is impeccable. We ate in all the restaurant fabulous food and service, we stayed for 21 days half board such a treat . We had a garden view room great view of the mountains and various birds . Beautiful park opposite the hotel 15 minute walk into the centre of Santa cruz You can view all the cruise liners ,fab shopping everthing you would expect from a capital city. So much to do , bus station takes you everywhere We are definitely going to return to this hotel ,and recommend to friends and family. A very well done to all the staff, it would be difficult to choose outstanding staff as I think they are all outstanding. I wanted to stay hahaha x
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Date of stay: January 2024
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from online experience Iberostar, Owner at Iberostar Heritage Grand Mencey
Responded 3 weeks ago
Dear Marion, It has been a pleasure to read your review, and we thank you for choosing our hotel for your holiday. We have treated your description as a success story, and your thoughtful comments confirm that we are definitely on the right track with our numerous efforts and attention to detail. On behalf of the entire team, we would like to thank you for sharing such a kind review, and we will be thrilled to welcome you back in the future to repeat or even surpass this experience. Until then, we hope you had a safe journey home, and we send you our warmest regards. Regards, Quality Manager, Iberostar Heritage Grand Mencey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$120 - $190 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Iberostar Grand Hotel Mencey
LOCATION
SpainCanary IslandsTenerifeSanta Cruz de Tenerife
NUMBER OF ROOMS
261
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IBEROSTAR HERITAGE GRAND MENCEY $157 ($̶4̶1̶9̶) - Updated 2024 Prices & Hotel Reviews - Santa Cruz de Tenerife, Spain

Frequently Asked Questions about Iberostar Heritage Grand Mencey
Which popular attractions are close to Iberostar Heritage Grand Mencey?
Nearby attractions include Parque Garcia Sanabria (0.07 miles), Rambla de Santa Cruz (0.2 miles), and Selfie Town (0.1 miles).
What are some of the property amenities at Iberostar Heritage Grand Mencey?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Heritage Grand Mencey?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Heritage Grand Mencey?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Iberostar Heritage Grand Mencey?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Iberostar Heritage Grand Mencey?
Conveniently located restaurants include Etereo by Pedro Nel, Mundo Iberico, and Restaurante Sagrario.
Are there opportunities to exercise at Iberostar Heritage Grand Mencey?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Heritage Grand Mencey offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Heritage Grand Mencey?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Iberostar Heritage Grand Mencey?
Many travelers enjoy visiting Iglesia de la Concepcion (4.1 miles), Iglesia de San Francisco (0.6 miles), and Iglesia de Nuestra Senora de la Concepcion (0.8 miles).
Does Iberostar Heritage Grand Mencey have any great views?
Yes, guests often enjoy the city view available here.