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Iberostar Heritage Grand Mencey

Traveler (1213)
Room & Suite (380)
Videos (2)
Certificate of Excellence

About

#1 of 18 hotels in Tenerife
Location
Cleanliness
Service
Value
Certificate of Excellence
The Iberostar Heritage Grand Mencey is the most emblematic hotel in Santa Cruz de Tenerife. Witness to the radiance that Tenerife inspires in the most famous travellers on Earth, the Grand Mencey is now a fusion of styles that combines a respect for history and hotel tradition with the latest in services and facilities that a modern traveller will appreciate. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m² of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services. "Wave of Change" is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Business Center with Internet Access
Conference facilities
Spa
Free internet
Wifi
Public wifi
Internet
Hot tub
Sauna
Outdoor pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Butler service
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Centrally Located
Hotel links
Visit hotel website
Special Offer:Code 10% Off: EXTRA10
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Location

Full view
84Good for walkers
Grade: 84 out of 100
39Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
2,288Reviews
113Q+A
100Room tips
Traveler rating
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Popular mentions
+1
Rooms kept spotlessly clean. Extensive breakfast buffet with Nespresso coffee machines. Hotel has a beautiful spa, pool, pool bar, gym and on roof tennis court. Location is perfect for walking into the city and exploring the multitude of small shops and cafes. Hotel has 4 or 5 restaurants so rather spoilt for choice. It was a very enjoyable stay and the staff are extremely helpful.
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Mencey
Responded 5 days ago
Dear Kerry, We would like first and foremost to thank you for choosing Iberostar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Again we thank you for your comments and we hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Heritage Grand Mencey
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Hotel's Favorite
Stayed for 7 nights checking in late evening. Room wasn’t ideal but was moved quickly and no fuss. Room was lovely - spacious, airy, exceptionally clean and serviced to a high standard daily. The one problem we had one night was sorted within 15 minutes. Only areas for improvement - bill guest correctly and be aware that the car park attendants are grumpy and affect your brand - they were the last people we saw and left a sour taste in my mouth.
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Review collected in partnership with Iberostar
Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Mencey
Responded Apr 23, 2019
Dear guest, We are very happy to learn that you had such a great time with us and want to thank you for sharing your experience with others. The staff at our hotel and the entire team behind the scenes guarantee that we always aim to improve and meet the needs and goals of our valued guests. We welcome and value the ideas of our guests because with them we can achieve our goal of providing perfect holidays for them. We will, of course, take note of your valuable feedback and will relay it to the appropriate management for serious consideration. Again we thank you for this constructive review of our hotel and hope to be seeing you again soon. Best Regards, Quality Manager Iberostar Grand Mencey
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The Grand Mencey is essentially a very good hotel but a couple of niggles prevented me from giving a 5 star review. First, though, the good; - We had a garden view room which was clean, well appointed and very comfortable. It also had a nice view of the pool and grounds - The breakfast is excellent with plenty of choice including gluten free options - The staff were very friendly and helpful - The complementary taxi to and from Las Terasitas beach was nice touch - The hotel grounds are well maintained and the pool was very nice. The hotel was also beautiful appointed and very comfortable - An excellent location, easily walkable to the centre of Santa Cruz and to the tram to La Laguna. Maybe 10-15 minutes for each. Now, the things with room for improvement; - The pool decking was stripped and restained whilst we were there. This took place over approx 3 days and began at 6pm on the first day. That basically meant we were enjoying the afternoon sunshine and a swim when the peace was disrupted by power tools and workmen. There had been no notice of this advertised to us so we found it disruptive and frustrating. - The poolside bar is only open at weekends and, although the larger bar is nearby, no-one was circulating around the pool taking drinks orders. It'd be an improvement to the service to have staff available to take orders. - There were 3 different events at the hotel whilst we were there. One wedding on the first night, a business event on the Thursday and then a large commercial event on the Saturday. This created a fair bit of disruption at the hotel, especially the Saturday event, and made it a lot less relaxing and peaceful than we wanted it to be. There was, once again, no notice of these events advertised to us. - The wifi in the room was patchy and regularly dropped out. - The air con wasn't particularly effective with the dials making no discernible change to the temperature. This was uncomfortable when the temperature hit 28 on the Monday but less of an issue as it became cooler later in the week. If the temperatures had stayed high, we'd have asked for it to be fixed. I'd certainly recommend the Grand Mencey because it's a lovely place to stay and the staff were great but it fell short of what I had been expecting from a 5 star hotel in some of the details.
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Mencey
Responded 4 weeks ago
Dear guest, First and foremost we want to take this opportunity to express our appreciation for your friendly review of our hotel. Also, we are grateful for your constructive feedback, we are always happy to receive suggestions on how we can improve our hotel to intensify our guest satisfaction wherever possible now and in the future. Once more we want you to know that your description is appreciated. It is nice to know that you had such a good time with us because of our efforts and we hope to have the honour to repeat this experience for you soon. Best Regards, Quality Manager Iberostar Grand Mencey
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+1
We stayed in this hotel on two occasions We love going to Santa Cruz because it gives you the authentic feel of Canary Islands instead of the tourist orientated Las Americas or Los Christianos Hotel is located in lovely part of the city opposite a stunning park Close to boutique shops and gorgeous restaurants Hotel has a lot of authentic features With beautiful, tranquil garden and outside sitting area Bedrooms are beautiful, decent size with very comfortable beds and soft cotton bedding which feels very luxurious. Food is outstanding there is a lot of it too Example: Breakfast Buffet includes three different types of caviar and Cava :) Hotel has a pool, outside bar with sitting area, gym and amazing SPA Evening entertainment it’s very classy usually singer or a band ( nothing loud or tacky ) This hotel is very relaxing, staff is very professional and provides excellent level of service. It’s a truly 5* hotel.
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Mencey
Responded Jun 3, 2019
Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Mencey
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The stay at the Grand Mencey was absolute joy---from the helpful reception desk staff, to the warm and delightful breakfast restaurant staff, to the beautiful common areas and comfortable rooms. I am a critical spirit, and I would say something negative if I felt it was warranted. There is nothing but positive things to say about this centrally located, beautiful property that treats its guests like royalty and gives them their money's worth.
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Mencey
Responded May 31, 2019
Dear Robert, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Grand Mencey
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PRICE RANGE
$106 - $190 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Iberostar Grand Hotel Mencey
LOCATION
SpainCanary IslandsTenerifeSanta Cruz de Tenerife
NUMBER OF ROOMS
261
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