We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Mencey

Traveler (1195)
Room & Suite (209)
Videos (2)
Certificate of Excellence

About

#1 of 18 hotels in Tenerife
Location
Cleanliness
Service
Value
Certificate of Excellence
The Iberostar Grand Mencey is the most emblematic hotel in Santa Cruz de Tenerife. Witness to the radiance that Tenerife inspires in the most famous travellers on Earth, the Grand Mencey is now a fusion of styles that combines a respect for history and hotel tradition with the latest in services and facilities that a modern traveller will appreciate. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m² of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services. "Wave of Change" is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health.
Read more
Property amenities
Pool
Room service
Restaurant
Free High Speed Internet (WiFi)
Spa
Fitness Center with Gym / Workout Room
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair access
Show more
Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Business
Hotel links
Visit hotel website
Special Offer:Code 10% Off: EXTRA10
Hotel deals

Location

Full view
84Good for walkers
Grade: 84 out of 100
39Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
2,274Reviews
112Q+A
100Room tips
Traveler rating
  • 1,380
  • 609
  • 189
  • 62
  • 34
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
The Grand Mencey is essentially a very good hotel but a couple of niggles prevented me from giving a 5 star review. First, though, the good; - We had a garden view room which was clean, well appointed and very comfortable. It also had a nice view of the pool and grounds - The
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 1 week ago
Dear guest, First and foremost we want to take this opportunity to express our appreciation for your friendly review of our hotel. Also, we are grateful for your constructive feedback, we are always happy to receive suggestions on how we can improve our hotel to intensify our guest satisfaction wherever possible now and in the future. Once more we want you to know that your description is appreciated. It is nice to know that you had such a good time with us because of our efforts and we hope to have the honour to repeat this experience for you soon. Best Regards, Quality Manager Iberostar Grand Mencey
Read more
Hotel's Favorite
Stayed here for 9 nights in May while attending a family member’s graduation. We booked a garden suite and were very pleased with the spacious accommodation overlooking the gardens and pool. Our suite was kept spotless by the excellent housekeeping staff. The location is
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 4 weeks ago
Dear guest, We are very happy to learn that you had such a great time with us and want to thank you for sharing your experience with others. We welcome and value the ideas of our guests because with them we can achieve our goal of providing perfect holidays for them. We will, of course, take note of your valuable feedback and will relay it to the appropriate management for their consideration. We also hope you are feeling better after yuor medical incident. Again we thank you for this constructive review of our hotel and will be delighted to see you again on your next visit to the island. Best Regards, Quality Manager
Read more
+1
We stayed in this hotel on two occasions We love going to Santa Cruz because it gives you the authentic feel of Canary Islands instead of the tourist orientated Las Americas or Los Christianos Hotel is located in lovely part of the city opposite a stunning park Close to
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 2 weeks ago
Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Mencey
Read more
The stay at the Grand Mencey was absolute joy---from the helpful reception desk staff, to the warm and delightful breakfast restaurant staff, to the beautiful common areas and comfortable rooms. I am a critical spirit, and I would say something negative if I felt it was
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 2 weeks ago
Dear Robert, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Grand Mencey
Read more
If you’re planning an event in Mencey, I would suggest to look elsewhere. Though the place,location,and beauty of the hotel is an advantage, the management of the event is no where near the standards expected for the price and ranking of the hotel. Their service staff needs
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 2 weeks ago
Dear guest, Thank you for sending us your review and for choosing our amazing, five-star hotel in the perfect location to discover Santa Cruz de Tenerife for your event. We are very surprised by your observations as the feedback received from our events is positive and furthermore, exquisite gastronomy and excellence in service are trademarks of our establishment in all areas. Please do not hesitate to contact us directly to discuss any issues. It would be a pleasure to serve you again in the future and until then we wish you well. Kind regards, Quality Manager Iberostar Grand Mencey
Read more
Previous
PRICE RANGE
$107 - $189 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Iberostar Grand Hotel Mencey
LOCATION
SpainCanary IslandsTenerifeSanta Cruz de Tenerife
NUMBER OF ROOMS
261
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing