We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

IBEROSTAR Grand Hotel Mencey

Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
IBEROSTAR Grand Hotel Mencey
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

1,393 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 644: English reviews
London, United Kingdom
Level Contributor
9 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

This hotel is lovely. A great pool, lovely surroundings, nice good sized room use of a really decent good sized gym. However, a few things let it down in order of frustration: 1. Towels in the room are like sandpaper. Why can't they use the soft ones used at the pool??? 2. At the weekend this hotel hosts weddings and... More 

Helpful?
Thank Luke H
Reading, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I would of loved to of given this hotel a 5 star review, the staff were so welcoming and we had a lovely stay... but I just can't - we stayed for 10 nights and every night was the same - HOT and NOISY and it really affected our quality of sleep. On check-in we were told we were being... More 

Helpful?
1 Thank BR4DY
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Having recently returned from a 9 day stay at this amazing holiday, I am delighted to write my review. Our stay has been brilliant, definitely one of the best holidays I have been on. The hotel was beautiful and the staff were fantastic. The level of service that we received was exceptional. As a family of 4 , I had... More 

Helpful?
Thank rachel3914
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was excellent although my swiming pants were desapered from the room the day after i put them to dry in the bathroom. One of the cleaning ladys must have took it and not by chance. We reported it to the supiriour cleaning lady but we never got it back.

Review collected in partnership with Iberostar

Helpful?
1 Thank amit66pinto
Inverness, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has many long & wide open spaces which does mean long walks between room and restaurant / reception etc., but the rooms whilst not large were perfectly adequate with excellent facilities, only missing was tea/coffee making facilities. Several cafés and restaurants close by so choice of eating is excellent.

Helpful?
3 Thank 122NorthernLad
Glasgow, United Kingdom
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the nicest hotel I have stayed in and I've stayed in a lot of nice places. On arrival had a lovely cava, greeted by friendly helpful staff. The room was modern and clean with a nice balcony for evening drinks and sun. The hotel had an amazing salt water pool, great gym and spa facilities. I'd recommend to... More 

Helpful?
1 Thank Chris C
Rome, Italy
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is nice and reformed to modern standards, but old school. Staff is good and polite. Room was good but not so big. Nothing special apart from the bed which was big and comfy. I didn't like the fake wooden floor in our room: for this kind of high end hotels you expect the best and not some cheap... More 

Helpful?
1 Thank andrea011081
Santa Cruz de Tenerife, Spain
Level Contributor
106 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In the heart of the city and close to García Sanabria's park, you will find this hotel, which has changed all the room, has new Swimming poll and also great spa in which you will find everything you need.

Helpful?
1 Thank Luis Vidal M
Aberdeenshire, United Kingdom
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

After an unfortunate experience with a flight delay we were taken to this hotel in the middle of the night. The entrance and the ballroom are beautifully decorated with large chandeliers. The manager was extremely efficient and allocated us rooms quickly. Our room was amazing and the bed is the comfiest we have ever experienced . We were served a... More 

Helpful?
2 Thank Midhill
Dublin, Ireland
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 5 nights earlier this month. You won't get a better value for money hotel anywhere in Tenerife however it is very much a city break type place so don't go expecting to be in a beach/tourist area because you are right in the centre of Santa Cruz and to be honest Santa Cruz is a bit of... More 

Helpful?
1 Thank GazIreland
Questions? Get answers from hotel staff and past guests. Ask a question

1,146 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (564)
Viewed
Pool/Beach Area (53)
Viewed
Business Center/Function Rooms (3)
Viewed
Room/Suite (73)
Viewed
Hotel & Grounds (143)
Viewed
Dining (26)
Viewed
View from Room (40)
Viewed
Bathroom (19)
Viewed
Family/Play Areas (9)
Viewed
0:48
Videos (1)
Viewed
Other (197)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (410)
Viewed
Amenities (81)
Viewed
Basic Standard Room with City View (41)
Viewed
Double Superior Room with View of Garden (48)
Viewed
Executive Suite Ramblas View (62)
Viewed
Junior Suite with Garden View (44)
Viewed
Pool (12)
Viewed
Dining (49)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (172)
Viewed
Pool/Beach Area (6)
Viewed
Hotel & Grounds (49)
Viewed
Dining (39)
Viewed
Business Center/Function Rooms (26)
Viewed
View from Room (3)
Viewed
Room/Suite (18)
Viewed
Bathroom (6)
Viewed
Other (25)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Santa Cruz de Tenerife
39.8 mi away
Gran Melia Palacio de Isora Resort & Spa
41.2 mi away
Cleopatra Palace Hotel
Cleopatra Palace Hotel
#11 of 59 in Playa de las Americas
4.5 of 5 stars 2,400 reviews
41.1 mi away
Mediterranean Palace Hotel
Mediterranean Palace Hotel
#28 of 59 in Playa de las Americas
4.0 of 5 stars 2,411 reviews
Show Prices
Show Prices
Show Prices
17.9 mi away
Hotel Botanico & The Oriental Spa Garden
Hotel Botanico & The Oriental Sp...
#2 of 80 in Puerto de la Cruz
4.5 of 5 stars 1,263 reviews
0.6 mi away
NH Tenerife
NH Tenerife
#2 of 17 in Santa Cruz de Tenerife
4.0 of 5 stars 437 reviews
39.9 mi away
IBEROSTAR Grand Hotel El Mirador
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. The hotel also features other unique spots such as a kitchen classroom, lounge, and beautiful gardens...A world of pleasure to discover. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. Gastronomy plays a major role at the IBEROSTAR Grand Hotel Mencey. To get updated on all our events and the latest news, please visit 'La cocina del Mencey'. ... more   less 

Additional Information about IBEROSTAR Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range: $105 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotwire, Priceline, Travelocity and Odigeo so you can book your IBEROSTAR Grand Hotel Mencey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Hotel Style:
#1 Luxury Hotel in Santa Cruz de Tenerife
#1 Family Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay