We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

IBEROSTAR Grand Hotel Mencey

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
IBEROSTAR Grand Hotel Mencey
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]}}
Add Photo Write a Review

1,555 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 718: English reviews
bruxelles
Reviewed 2 days ago NEW

everything about this hotel is five star.the weather 4-11 january was warm enough to swim in the outdoor pool and to breakfast on the terrace. there is no indoor pool. the spa does have an indoor pool for jacuzzi etc but it is not suitable for serious swimmers. i enjoyed two treatments at the spa, expertly dispensed by rosa maria....

 Report
Helpful?
Thank pdmbrussels
County Dublin, Ireland
Reviewed 1 week ago NEW

Level of service exceptional in restaurant areas.Good variety and quality of food.Gym and adjoining hydro facility very well equipped.However,receptionists in Spa susceptible to booking times mistakes and lack of towel gowns.Only a short walk through a beautiful adjoining park to the city centre and port.Well designed bedrooms and especially bathroom areas. Pleasant ambience in drinks area adjoining the enclosed bar.Well...

 Report
Helpful?
Thank 70miller2015
Worcester, United Kingdom
Reviewed 1 week ago

I booked a 6 day holiday in the hotel to celebrate my husband's 70th birthday with 15 members of my family and friends. Salvador the reception manager and i communicated by email about various details over the 2 months prior to our visit. His help, advice and kindness was invaluable. My party arrived in 3 parties and all were greeted...

 Report
Helpful?
Thank treliske
Plymouth, United Kingdom
Reviewed 1 week ago

The hotel was booked to support a business trip, the hotel itself was clean, comfortable and rather a beautiful building and I was looking forward to the 5 star rating of the hotel. On checking in, despite reserving a room "with a garden view" I was provided with an alternative room over looking the main street and was unable to...

Review collected in partnership with Iberostar
 Report
Helpful?
2Thank paulsE904SG
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Paul, First of all, we would like to thank you for choosing our IBEROSTAR Grand Hotel Mencey whilst on business here in Santa Cruz for the New Year festivities. There are occasions in life one would not like to spoil and we are truly sorry that on this occasion your experience has fallen short of your expectations. As a...

Reviewed 1 week ago via mobile

Lovely clean spacious hotel. Big communal areas. Relaxed atmosphere. Great location and nice views. Staff friendly enough but not overly helpful. Unpleasant experience using our free drinks voucher at the Casino.... had to go through a process including handing over our passports to be allowed in, then sat at the bar for 10mins being ignored as we were clearly there...

 Report
Helpful?
1Thank Dawnwalker1970
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, Firstly we thank you for reaching out to us on Tripadvisor to share your concerns related to your recent holiday with us at IBEROSTAR Grand Hotel Mencey. Your feedback is really important to us and we will be making sure your remarks are bought to the attention of the appropriate management so they can share your comments about...

Oslo, Norway
Reviewed 1 week ago

Pretty hotel in the center of Santa Cruz, straight off the Ramblas, with all the usual 5-star facilities. We booked a suite, which we usually do not, as this was the only available option when we looked for a room. Friendly reception desk on arrival, and staff were very helpful on several occasions during our stay. Comfortable public parking with...

 Report
Helpful?
1Thank Ben070740
Region of Murcia, Spain
Reviewed 1 week ago via mobile

This review is rather hard to make because of the variable standards within the hotel. The first impression as one walks into reception is WOW. The reception was quick but not very efficient. I made a reservation for the New Years Eve Gala Dinner which was not registered. Had I not checked my bill during my stay and noticed the...

 Report
Helpful?
2Thank Wally303
Brighton, United Kingdom
Reviewed 1 week ago via mobile

We chose the the hotel based on good reviews, facilities and that it was located in Santa Cruz which is less touristy than south Tenerife. The hotel lived up to expectations, it was immaculate, rooms modern & clean, staff very friendly and the facilities top notch! Salvador (head of reception) was extremely helpful before and during our stay as we're...

 Report
Helpful?
Thank JWBayton
Coventry, United Kingdom
Reviewed 1 week ago

Oh the Mencey! It sits on a hillside overlooking the centre of Santa Cruz looking like the grand dame that it is. The baroque like architecture distinguishes it from surrounding buildings and it gets better inside with marble floors and white pillars. There are different room configurations depending on your requirements and budget but all are great. Service is good...

 Report
Helpful?
1Thank Mrbling
Belfast, United Kingdom
Reviewed 1 week ago via mobile

Arrived the 23rd December after a 7 night stay in the Iberostar El Mirador in the south of the island. The hotel was well situated and the room we had was excellent. Really enjoyed the the Christmas Eve Gala with superb entertainment. Loved our stay here and will return. Thanks to the staff and management for their help and kindness....

 Report
Helpful?
Thank Tenerife_11
Questions? Get answers from hotel staff and past guests. Ask a question

1,181 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (624)
Viewed
Hotel & Grounds (159)
Viewed
Room/Suite (75)
Viewed
Family/Play Areas (11)
Viewed
Pool/Beach Area (58)
Viewed
Bathroom (20)
Viewed
View from Room (42)
Viewed
Business Center/Function Rooms (4)
Viewed
Dining (26)
Viewed
0:48
Videos (1)
Viewed
Other (228)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (410)
Viewed
Amenities (81)
Viewed
Basic Standard Room with City View (41)
Viewed
Double Superior Room with View of Garden (48)
Viewed
Executive Suite Ramblas View (62)
Viewed
Junior Suite with Garden View (44)
Viewed
Pool (12)
Viewed
Dining (49)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (147)
Viewed
Room/Suite (13)
Viewed
Pool/Beach Area (3)
Viewed
Dining (36)
Viewed
Hotel & Grounds (39)
Viewed
Business Center/Function Rooms (26)
Viewed
View from Room (3)
Viewed
Bathroom (6)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Santa Cruz de Tenerife
17.9 mi away
Hotel Botanico & The Oriental Spa Garden
Hotel Botanico & The Oriental Sp...
#2 of 80 in Puerto de la Cruz
1,414 reviews
39.8 mi away
Gran Melia Palacio de Isora Resort & Spa
39.5 mi away
Costa Adeje Gran Hotel
Costa Adeje Gran Hotel
#14 of 58 in Costa Adeje
5,062 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Occidental Santa Cruz Contemporaneo
Occidental Santa Cruz Contempora...
#5 of 17 in Santa Cruz de Tenerife
771 reviews
41.2 mi away
Cleopatra Palace Hotel
Cleopatra Palace Hotel
#12 of 59 in Playa de las Americas
2,634 reviews
0.6 mi away
NH Tenerife
NH Tenerife
#3 of 17 in Santa Cruz de Tenerife
495 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. The hotel also features other unique spots such as a kitchen classroom, lounge, and beautiful gardens...A world of pleasure to discover. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. Gastronomy plays a major role at the IBEROSTAR Grand Hotel Mencey. To get updated on all our events and the latest news, please visit 'La cocina del Mencey'. ... more   less 

Additional Information about IBEROSTAR Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range: $94 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Travelocity so you can book your IBEROSTAR Grand Hotel Mencey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Hotel Style:
#1 Family Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from IBEROSTAR Grand Hotel Mencey staff and other travelers.
70 questions
Ask a question

See all questions (70)

Questions? Get answers from IBEROSTAR Grand Hotel Mencey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“high floor balcony room with su,”
 of 5 bubbles pdmbrussels, 2 days ago | Read review
“discuss needs with hotel before stay”
 of 5 bubbles treliske, 1 week ago | Read review
“Best getting a room not facing the Ramblas, these are quieter”
 of 5 bubbles Ben070740, 1 week ago | Read review
“opt for garden view”
 of 5 bubbles Mrbling, 1 week ago | Read review
“Our room had a bath only. Next time we visit, we will insist on getting a room with shower unit - on the same side of the hotel.”
 of 5 bubbles MervynLogan, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay