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Casa del Sol

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Casa del Sol
Casa del Sol
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84 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Service none, Staff not very helpful at all. Rooms cleaned every day, Bar, never seen open in 2 weeks. Microwave and TV (German & Spanish) channels only. Great sea views from the balcony, Pool on top of the roof ????? Location of hotel is on top of a very very step hill, hard work going up hill to hotel, taxi... More 

Helpful?
Thank colinc65
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This place is dump I won't be back hate it people that work they are rude 30 mins wait to get beer horrible place I was all ways on phone from pool bar getting then to come and give us beer u paid over 1000 for week there omg waste of money

Helpful?
1 Thank kelly w

Travelers are raving about these Puerto de la Cruz hotels

Edinburgh, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 7, 2016 via mobile

We arrived late on Friday 27th may were handed a key and told our room was on floor 5. We eventually found it without help. We booked Half board and went for dinner on the Saturday evening and we're asked what room we were and told we must pay 18 euros I told him i had paid for dinner the... More 

Helpful?
1 Thank donald s
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 15, 2016 via mobile

Very disappointed. Hotel on very steep hill, 10 min walk down steep hill from central area. Only one small shop along street. Entertainment very disappointing if your British. Hotel caters more for the Spanish. Hotel is very clean. Some staff friendly but not all. Breakfast very disappointing

Helpful?
1 Thank Audrey D
Tredegar, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed March 30, 2016

The hotel/apartments are located on a hill. The staff are very friendly and helpful. The room was large for 3 of us although the kitchen facilities a bit disappointing. The bathroom was a good size with a bath, clean. Spare blankets would have been good due to the weather a little chilly in the evenings. We had a good size... More 

Helpful?
4 Thank Rosalind L
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 3, 2016 via mobile

We arrived and were greeted by friendly reception staff, in fact all the staff were polite, courteous and friendly. I had emailed beforehand to request a room with a sea view and we were pleasantly surprised to not only have a room with a sea view but a suite right next to the pool and a view of Mount Teide.... More 

Helpful?
5 Thank Karen D
Kendal, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed March 3, 2016

My dad died. When I cancelled I was charged for two whole days. Not having time or energy for long arguments, it has added to my distress - OK he was 98 and couldn't be expected to last for ever but its upsetting to be treated so heartlessly all the same. The airline I booked with were very much more... More 

Helpful?
1 Thank Barbara S
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 3, 2016 via mobile

We were looking for basic accommodation, turned up without booking, gave us large room with good view & balcony for 45eur. Small kitchen was good to have, hotel feels generally tired and staff seem to just do the minimum. It seemed clean in the room, but then we found the cockroach in the room near the door, so maybe not... More 

Helpful?
2 Thank awl1993
Nottingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 2, 2016 via mobile

We have recently returned from this hotel and to be honest we were not expecting a lot for the price paid. However we were pleasantly surprised with the quality of the rooms, they were very clean spacious and a great balcony. The reception staff were friendly as were the housekeeping staff. The hill up to the hotel is not for... More 

Helpful?
2 Thank Nikki D
Qmanagerservice, Director de Relaciones con Clientes at Casa del Sol, responded to this review

Dear Customer We are delighted that your experience was satisfactory. We hope to see you soon. We note your observations to continue our improvement process Yours faithfully More 

London, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 1, 2016

Our first impressions were not good. We arrived late evening so it was dark and the surrounding area initially looked a bit run down and out of the way. We missed dinner so had a meal elsewhere. We were also unaware of the fact that we would be transferred to another hotel for evening meals which was not ideal. food... More 

Helpful?
1 Thank James B
Qmanagerservice, Director de Relaciones con Clientes at Casa del Sol, responded to this review

Dear Customer We are delighted that your experience was satisfactory. We hope to see you soon. Yours faithfully More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge

Additional Information about Casa del Sol

Address: C/ Finlandia 4 - San Franciso, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $25 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa del Sol 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Casa Del Sol Hotel Puerto De La Cruz
Casa Del Sol Tenerife/Puerto De La Cruz
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