BLUESEA Interpalace
C/ Aceviño, 21, 38400 Puerto de la Cruz, Tenerife Spain
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Room & Suite (198)
Dining (155)
About
#50 of 81 hotels in Puerto de la Cruz
Location
3.3
Cleanliness
3.4
Service
3.3
Value
3.3
The 4-star BLUESEA Interpalace Hotel in Puerto de la Cruz, Tenerife, was refurbished in 2019 and offers a total of 234 rooms. It has a large outdoor swimming pool with its own bar and complete facilities with tennis court, petanque, pool table and mini golf. The excellent entertainment team offers a wide range of activities for all ages. The hotel also offers magnificent shows and evening entertainment for the whole family. The complex has a free wifi network so you can stay connected at all times. Rooms include two single beds, air conditioning, free Wi-Fi, television, private bathroom with hairdryer and terrace or balcony with outdoor furniture. With the all-inclusive option you can enjoy delicious buffet-style breakfasts, lunches and dinners. In addition, among the buffet services, you will be able to enjoy a varied selection of snacks. You can also enjoy all kinds of drinks from 10 am to 11 pm. At the hotel reception you can book activities, excursions and other services you may need during your holiday. It is accessible for people with reduced mobility. Double room. The double rooms include twin beds or double bed, air conditioning, television, free wifi, private bathroom with hairdryer and terrace or balcony with outdoor furniture. In addition, there is a safe, laundry service and mini-bar (at an additional charge). Double room (single use). The double rooms for single use have twin beds, television, free wifi, air conditioning, private bathroom with hairdryer and furnished terrace or balcony. There is also a mini-bar, safe and laundry service (at an additional cost). Double room with sea view. The double rooms with sea view include twin beds or double bed, air conditioning, television, free wifi, private bathroom with hairdryer and terrace or balcony with outdoor furniture. In addition, there is a safe, laundry service and mini-bar (at an extra charge). For more information visit our website.
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Property amenities
Wifi
Pool
Poolside bar
Game room
Mini golf
Children Activities (Kid / Family Friendly)
Shuttle bus service
Meeting rooms
Outdoor pool
Restaurant
Breakfast buffet
Snack bar
Vending machine
Tennis court
Entertainment staff
Evening entertainment
Baggage storage
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Private balcony
Safe
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, Spanish, German
Location
89Good for walkers
Grade: 89 out of 100
52Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
C/ Aceviño, 21, 38400 Puerto de la Cruz, Tenerife Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $35/day
2324Reviews244Q+A100Room tips
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We stayed at this hotel for 7 nights, all inclusive. The area and views are amazing and breathtaking. Room is clean and big. There is a shuttle bus from hotel to the town. Food was not good, repetitive, poor, shocking for a 4 starts hotel. Only breakfast was good, lunch terrible and supper was repetitive, cold (served only pork and fish). Deserts are poor, every day the same jellys. Plase chose only bed and breakfast at this hotel and you will be happy. There are plenty of restaurants nearby and you can find delicious food. Breakfast and supper is served at the hotel and lunch is served at a different hotel across the street. Drinks aren't good either. It is not a 4 star hotel. Please avoid this hotel.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BLS Htls, Atención al cliente/recepción at BLUESEA Interpalace
Responded today
Dear SabinaM919, To tell you the truth, we were a bit surprised to read your comment. From what you said, you enjoyed the area where we are found, and you could relax while enjoying the wonderful scenery. You also commented that your room was large and clean, adding we offer extra services such as a shuttle bus to the centre. You also say, by choosing a bed and breakfast package, those who choose us will be happy. On the other hand, in the end, you take a radical turn by advising people to avoid our accommodation, which does not seem to be in line with the rest of the review. Having noted the above, we would like to thank you for booking your holiday with us. Also, for helping us to improve with your feedback. However, we must apologise for your disappointment with the lunch buffet. We would still ask you to consider the work the kitchen staff do to cater to guests with different dietary needs, habits, and appetites. Anyway, we are glad to find you were satisfied with the breakfasts provided. Nevertheless, we would like to take this opportunity to inform you that in case you find any food at dinner cold, you can always heat it up in the microwave available in the dining room. Although we are sorry you did not notice it. Before we say goodbye, we hope in time you will remember your stay more positively. Best regards. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
OK nice hotel, evening reception staff amazing on arrival, reception on daytimes not so happy to help, food is good and service is very good no complaints, but it's 27degrees and not allowed to put on air conditioning really!!! I never read that on my booking sheet i read air con in every room... maybe you should advertise air con avaliable sometimes ?? Gets to hotel after long flight oh I will have a nice cup a tea and sit on the balcony.. oh wait no kettle I have to hire one .. oh I have to buy my own sugar milk and tea.. and they won't let me have a cup only a disposal one... but of course its late so we have to wait until the morning really come on.... Still no tea 11.30pm ... all inclusive is like no other hotel I have ever stayed at deposits for glasses at the bar rent a safe, rent a kettle buy my own cups ..sugar..tea..coffee..milk and if I want air con I can sit in reception very comfortably 🤔 unless its over 28 but today so sorry its only 27... so summary of this hotel... don't expect 4star all inclusive as I would say maybe 3star 🤷🤷♂️. But not all bad, good location clean and has a tv no English speaking channel but not a problem not here to watch tv... I personally book all inclusive with air conditioning in every room so on the days I want to cool down and relax after a long day I can but unfortunately not here.... ... 2 star is literally as I'm roasting in my room after a long excursion and need to relax and cool down.. 27 outside is hot to me.. oh we know have a kettle 😁... …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Pool gets busy so get up early..
Take provisions if you like a cuppa in your room as no kettle...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BLS Htls, Atención al cliente/recepción at BLUESEA Interpalace
Responded today
Hello Trip30032009138, We are pleased to be able to give you an explanation for what turned out to be the biggest complaint about your visit. Unfortunately, this does not only happen in our hotel but in all hotels in Spain. Thus, we would like to inform you there is a governmental law that prevents turning on the air conditioning in public premises unless the temperature exceeds 27ºC. This being so, and even though we deeply feel your need for air conditioning and coolness, it is impossible for it to be offered in bars, restaurants, accommodations, and, of course, in public buildings. Therefore, and with the possibility of heavy fines for non-compliance, we could not do anything to change the situation. We really understand that after physical activity there is nothing better than to relax and cool down, and although we would have loved it, it is out of our control. As for the extra charges you mention, we would like you to know this information can be found on the website. However, we apologise if you were surprised by this. On the other hand, we are glad to find you enjoyed our location, which certainly allowed you to explore magical landscapes to remember back home. The rest of the staff, especially our night receptionists, would like to do the same, enclosing their best wishes. In conclusion, we thank you from the bottom of our hearts for booking your holiday at our resort, in the hope you will be eager to visit us again. Best regards. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flight delay of 6 hours(TUI) arrived4.40am.Rooms adequate but not U.K 4 star(maybe Spanish standard?) It was the all inclusive which was very poor and repetitive. No imagination of menu at all.As a couple we both experienced sickness and diahorea.As did 2 other couples we met there.Reported to management..no response.Food is often cold..bain Marie's not working things often served like pork or sausages can therefore harbour bacteria hence sickness.Was it a nice relaxing holiday? What do you think? Please do yourselves a favour and avoid
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BLS Htls, Atención al cliente/recepción at BLUESEA Interpalace
Responded 1 week ago
Hello AlanmL2337UB, We are truly sad to see your experience at our resort was radically different from the one of most guests, and we would like to apologise for not being able to satisfy you. However, we would like to inform you all the food served follows the required food safety guarantees, following a strict protocol that guarantees the proper preservation and preparation of the buffet dishes. Likewise, we regret you had an upset stomach, and this, tarnished your stay. Nonetheless, we would also like to remind you, a microwave is available in the dining room for you to heat the food of your choice to your liking. We only hope, even with the discomfort you mentioned, you managed to spend some pleasant moments in Tenerife. Best regards. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this hotel for 4 nights last week and couldn’t wait to get back to the United Kingdom. The rooms were clean and couldn’t complain about the rooms to be honest. Hotel staff were terribly rude and miserable. Apart from the young girl and tall guy that would entertain around the pool area during the day. Entertainment absolutely shocking, I hope this will improve in time for the school holidays. Now the food, terrible doesn’t even cover it, we were all inclusive but had to eat out everyday as the food was so BAD. Pool area- was ok, plenty of sun loungers. Not much to do for a young couple in the area. Very long transfer time. Although no fault of the hotel, other visitors were very very loud, causing trouble. Fighting and arguing. Not very nice experience. Very glad to be home and definitely would not return to this hotel.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BLS Htls, Atención al cliente/recepción at BLUESEA Interpalace
Responded 1 week ago
Dear NaomiwF9438UU, From what we read in your review, although you felt comfortable in your room, we couldn’t provide you with the pleasant holiday experience you were expecting. So, we must convey our sincere apologies for your dissatisfaction. Although, it is not difficult to guess your major displeasure was caused by the buffet, and we are sorry that it was not to your liking. Therefore, not only do we apologise if you were disappointed, but we will inform the staff in charge of your feedback so they can check the service and improve where necessary. On the other hand, we were happy to hear you enjoyed the common areas. Still, we are sorry the behaviour of some inconsiderate guests affected your visit. That said, there is little we can add, but we reiterate our apologies for not pleasing you. Yours sincerely. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Before coming to Interpalace by bluesea I wasn’t sure what to expect except for a clean hotel with cold food as they were the reviews by most people. The hotel is spotless from top to bottom and coming from a clean freak I was happy about that. Reception though could barely raise a smile and checked us in, we paid for a safety deposit box. The room was fine, room 105, but the bathroom was for a disabled person which is fine but the toilet was a little weird. The safety deposit instructions said put a six digits into the key panel, as we struggled to follow the instructions we asked reception, reception called maintenance so they could help. When maintenance came he just said, put a four digit code in not a six digit. Why couldn’t reception just tell us that? Also, reception didn’t explain properly that our hotel is a sister hotel to the two hotels across the road, as you use the hotel across the road for your snack and not Interpalace. You can also use any of the hotels for your other meals or use any of the bar’s. As we were only staying for five nights we had to learn this quickly. It does actually work really good but just wish this had been explain in more detail on our arrival. We needed maintenance again for something and they came and sorted the issue out with no problem. The room was clean and standard. Absolutely fine for us, that was until we slept one night in the room. There’s obviously a generator near our room and as it’s quiet during the night you can certainly hear the noise during the night. Maybe we should have asked to change rooms but as we were only there for five nights we didn’t want the hassle of changing rooms. The bar staff were a little miserable apart from Paola, she was friendly, worked hard with a smile on her face. The meals were lukewarm at best but that’s how it is in most hotels like this, I honestly thought the food was OK, a little repetitive but enough choice. If you want English food in Spain then go to Benidorm! All the reviews about microwaves all over the food hall is rubbish, we saw one microwave but like I said thought the food was fine. It’s not a la carte but it’s fine. The entertainment team, haha shocking. I’ve never stayed anywhere where the entertainment is as bad. It’s not in the school holidays so it could change in the school holidays. For the children I hope it does. None of the entertainment team go round introducing themselves or having a laugh. Or doing much in general!* The pool area was great, clean with plenty of sun loungers, you didn’t have to get up at six am to reserve your lounger at all, as long as we were their for ten am then it was fine. But it is March and not a school holiday. The only thing to spoil the holiday were a few of the younger guests, but that’s obviously not the hotels fault as they can’t select who’s coming. But a lad snorting cocaine off a table by the pool is something new to me, so is when a fight broke out in the bar area later in the night! Like I said that’s not the hotels fault but the kind of people who were staying at that time. Most people were absolutely fine. 2 / 2 Would I stay at Interpalace again? Yes I would, it was fine for my girlfriend and myself but I wouldn’t take my children.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BLS Htls, Atención al cliente/recepción at BLUESEA Interpalace
Responded 1 week ago
Dear Jathson, As on most occasions, we would like to start by thanking you for booking your holiday stay at our resort. We also thank you for sharing with us the details of your visit, which helps us to improve for our guests. It is with great pleasure we read our standards of cleanliness exceeded your expectations. However, we are saddened and concerned to learn you were not adequately informed at the reception of the facilities available to you, and we apologise for any inconvenience this may have caused you. Please, be assured we will check the service to ensure this type of situation does not happen again. Likewise, we regret knowing the noise from the generator disturbed your rest, and we are deeply sorry for the inconvenience. Had we been aware of your concerns, we would have been more than happy to accommodate you in another room. On the other hand, we are glad you found the buffet adequate, and the kitchen staff would like to thank you for your kind words. Lastly, we were dismayed to find out about the behaviour of some of the guests you report and, although your kindness does not allow you to blame us for it, we apologise for what happened. Furthermore, we would like to emphasise the consumption of illegal substances is not permitted in the accommodation, and appropriate action will be taken in the event of such an occurrence. After this, we would just like to reiterate our gratitude for your understanding and kindness. It is our turn to say goodbye, and we do so with our warmest regards. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Me and my wife stayed for 5 night, the place was very clean, staf was friendly. Only the food was a little disappointment. Food was bland and less options, you had to pay for drinks at dinner time. I would recommend put more variety on food. Part from that all good, I would defo recommend this hotel to my friends and family.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Be prepared to travel long distances for excursion, some things bit too expensive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BLS Htls, Atención al cliente/recepción at BLUESEA Interpalace
Responded 1 week ago
Dear Kofil, We are very happy to know you and your wife spent some wonderful days in Tenerife, enjoying the friendliness of the staff, and the exceptional beauty of the island. So, we thank you for booking your holiday at our resort, and for helping us to improve with your comments. Regarding the above mentioned, we would like to let you know we will pass on your opinion to the staff in charge, so, they can check the buffet. At the same time, we apologise if you were disappointed with the service. Finally, we thank you for your kind recommendation because it is a clear sign of your satisfaction. Don't forget we will be waiting for you again, and we would be delighted to welcome you and the family and friends you mention, to enjoy and share memorable memories. Best regards. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is lovely. The rooms are spacious, the hotel is spotlessly clean and the staff are friendly and helpful. Even when treated rudely from guests which happened on several occasions during my stay. Pool had nothing floating in it the whole week I was there. No bugs, no leaves … just clean water. Freezing water but a nice pool and the pool area was brilliant. I was placed in a room right next to the stairwell for the entertainment area which made for a very noisy evening every single night. I wish I had asked to be moved as I booked this hotel to de-stress and have a relaxing week. Food was standard buffet: there was options cooked fresh at each meal. I wish the labels were clearer. Including allergens. The staff in the dining hall were all lovely. There was plate clearing stations throughout the dining area but they must have been invisible to some guests who just left their tables in chaos. The biggest negative of the week was the other guests. Some were very rude. One day a man was repeatedly screaming the same crude words for about twenty minutes. Trying to get his accent right. I didn’t know there was a free bus. I just walked into town and the area is lovely. Steep hill! Tenerife is a really beautiful place. I’d return to this hotel.…
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Date of stay: March 2023Trip type: Traveled solo
Room Tip: Curious about the hotel area. Pop onto Google maps and take a tour before you go.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BLS Htls, Atención al cliente/recepción at BLUESEA Interpalace
Responded 2 weeks ago
Dear Kelsbells64, After reading the account of your holiday we would like to apologise for the inconvenience caused by some inconsiderate and rude guests, as we are concerned about this type of behaviour, and it is upsetting to think it spoilt your visit. Despite the above, you show a great understanding by dedicating to us some kind comments, for which we thank you very much. Likewise, the staff thank you for your appreciation of the good work they do and take this opportunity to send you their best wishes. We love you enjoyed Tenerife and our resort, and we look forward to welcoming you back. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived at 10pm and were allocated a ground floor room overlooking back road, felt like a dungeon! Immediately asked Reception for a move, helpful staff said we would have to stay overnight and request a move next morning. Pleased to move to 5th floor overlooking beautiful mountains. What a shame we also overlooked the sister hotels integrated bar and got NO SLEEP until after the rowdy shouting and loud music stopped around 2am! Hotel should manage this better, at least bring everyone inside rather than sitting outside with music blurring loud so late. Lots of people at breakfast looked as tired as us, clearly also disturbed nights from this bar. Food was poor quality with little variety. Snacks are only simple white bread and budget quality ham and cheese. Restaurant staff, receptionists and cleaners are friendly and helpful Just accept that this holiday is time away from work, nothing special !…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BLS Htls, Atención al cliente/recepción at BLUESEA Interpalace
Responded 2 weeks ago
Greetings Sunshine17428168289, We would like to start by thanking you for booking your stay at our resort. We would also like to thank you for providing us with feedback on your stay. However, we are sorry to find, despite the efforts made by the staff to accommodate you to your liking, they were not enough to make you feel satisfied. We would therefore like to apologise if the noise caused by some inconsiderate guests prevented you from relaxing as you wished. In this regard, we will pass on your words to the staff in charge to check the situation. On the other hand, all the staff would like to extend their gratitude to you for remembering them so kindly and would like to take this opportunity to pass on their regards. We must say goodbye, too and we do so with our best regards. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel lovely and clean and situated in a good spot , close to local bars and restaurants with a free bus service into Santa de la Cruz , staff very friendly and helpful , how ever the downside is the food , it’s repetitive boring and cold , daily it was fish pork chicken , alas and not warm at all , biggest downside was no ice in the restaurant, now that is a mortal sin , warm wine no thanks
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fabian Rachim, Dueño at BLUESEA Interpalace
Responded 2 weeks ago
Dear Thelogue, We are glad to hear you felt at home in our resort. Even more so, knowing you didn't stop for a minute, taking advantage of the free shuttle bus service to Santa Cruz, and enjoying the local bars and restaurants. On the other hand, we are sorry to find the buffet didn't quite win you over. However, we would like to remind you there is a microwave available in the dining room so you can heat food to your liking. Also, we regret there was no ice available in the dining room, but we would like to inform you, for any Spaniard, what is considered a real sin is to put ice in the glass of wine, as it makes it lose its aroma and flavour. However, this does not detract from the fact that there are wines better served chilled. In any case, what is really relevant is you made the most of your time on the island because it is our only goal. Best regards. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is spotless, staff are very helpful as are the waiters. Only downfall is we have never experienced so many foul-mouthed females in one area, sadly mostly Brits. They advertise a beach being 200m away, this is a total lie. The beach is more like a mile away and can hardly be described as a beach. Food was sub-standard.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: If you take children don`t let them get excited about going to the beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Fabian Rachim, Dueño at BLUESEA Interpalace
Responded 2 weeks ago
Dear Shani61, We are extremely pleased with your appreciation of our standards of cleanliness. As well as for the recognition of the attention received by the staff. We would therefore like to thank you for your review in this space. However, our main purpose is to thank you for booking your holiday at our resort. It is great finding you felt comfortable, although we regret the improper behaviour of some guests. On the other hand, we are sorry our location was not as expected, and we apologise if you were disappointed in this regard. Still, we hope this did not spoil your holiday and you still enjoyed Tenerife 100%. Best regards. Blue Sea Interpalace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$72 - $104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotasa interpalace hotel puerto de la cruz
FORMERLY KNOWN AS
Interpalace by Blue Sea
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
225
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Claim Your ListingBLUESEA INTERPALACE - Updated 2023 Prices & Hotel Reviews (Puerto de la Cruz, Spain)
Frequently Asked Questions about BLUESEA Interpalace
Which popular attractions are close to BLUESEA Interpalace?
Nearby attractions include Botanical Gardens (Jardin Botanico) (0.3 miles), Mirador de La Paz (0.3 miles), and San Amaro (0.2 miles).
What are some of the property amenities at BLUESEA Interpalace?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a poolside bar.
What food & drink options are available at BLUESEA Interpalace?
Guests can enjoy an on-site restaurant, a poolside bar, and a snack bar during their stay.
What are some restaurants close to BLUESEA Interpalace?
Conveniently located restaurants include Black Sea Restaurant, Edelweiss, and Restaurante Oliva.
Are there opportunities to exercise at BLUESEA Interpalace?
Yes, guests have access to a pool during their stay.
Does BLUESEA Interpalace have an airport shuttle?
Yes, BLUESEA Interpalace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at BLUESEA Interpalace?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at BLUESEA Interpalace?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to BLUESEA Interpalace?
Many travelers enjoy visiting Castillo de San Felipe (1.4 miles), The English Library Tenerife (0.9 miles), and Bateria de Santa Bárbara (0.9 miles).
Does BLUESEA Interpalace have any great views?
Yes, guests often enjoy the ocean view available here.
Is BLUESEA Interpalace accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.