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Gran Hotel Turquesa Playa

1,806 reviews
Breakfast included
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Calle de Antonio Ruiz Alvarez 7, 38400 Puerto de la Cruz, Tenerife Spain
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Traveler (923)
Room & Suite (377)
Dining (142)

About

#31 of 82 hotels in Puerto de la Cruz
Location
Cleanliness
Service
Value
Acclaimed Hotel in Puerto de la Cruz and located almost 100 metres from Playa Jardín, one of the last projects by Canarian artist César Manrique. The Gran Hotel Turquesa Playa offers a wide range of services which cover the needs of all our clients. Our Welcoming facilities, including our Wifi spot, will satisfy all kinds of clients, adults and children, since we have all the necessary qualities to make your stay with us comfortable and enjoyable.
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Property amenities
Parking
Paid internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Evening entertainment
Table tennis
Indoor play area for children
Internet
Indoor pool
Outdoor pool
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Good to know
HOTEL STYLE
Mid-range
Family
Languages Spoken
French, Spanish
1,806Reviews241Q+A100Room tips
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We had two separate stays here. First one without any worries and the second under a lockdown because of Covid-19. The pluses were, it is a large spacious hotel with a 20 minute walk to town and a local beach 10 minutes away, we had "all inclusive" with various bars situated within the hotel. Breakfast, lunch and evening dinner were good (all buffet style) with plenty of choice. Staff were efficient and friendly. The downside and I have experienced this before at other establishments, the beds and bedding were not good. Bed mattresses were uncomfortable and the pillows lacked any proper filling. The rooms were kept clean and we could receive English channels, which on our lockdown stay was priceless. We were made to pay for wifi in our rooms (although rules were relaxed on our 2nd stay, we did receive free wifi in the room), poolside the wifi is free anyway and to pay for a room safe. Our first stay room overlooked private apartments and with curtains drawn felt very exposed, no net curtain or blind, so we had to virtually keep curtains drawn. Both our rooms had a balcony. On our latter stay the hotel began to shut down, sun beds removed from the pool, then tables and chairs taken away to discourage outside socialising which just pushed the dimishing guests inside. The whole process was to drive you back to your room. Of course that isn't the fault of the hotel management they were obeying governmental orders. Overall I was happy with our normal stay and will not judge it on its enforced rules. I do feel sorry for the staff who had to portray a happy demeanour while knowing, as from this coming Tuesday, their jobs disappear.
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We had an excellent holiday at the Gran Turquesa. I am sure you will enjoy yours but there are a few things you should know. There is a huge variety of food on offer but if you want a high quality meal cooked to order then you will need to find a local restaurant. I usually found something I liked but to be honest it got a bit tedious towards the end of our week long stay. The canarian potatoes are always a favourite with me and there plenty of green and red mojo to go with it. The was a huge variety of bread all of which was wonderful. The turquesa is a very large hotel. Food is not allowed out of the restaurant so you might find yourself with a long walk just to get a cup of coffee. Renting a kettle is 2 euros a day. I tried 3 different brands of bottled water but I couldnt find one that didn’t taste awful when boiled. Later I discovered that the problem was due to staff cleaning out the kettle with cleaning fluid. There are a few small flights of steps in the hotel which cannot be avoided but overall I think those with limited mobility will have no difficulty. There is a very limited number of electrical sockets in the rooms which makes life difficult if you want to boil a kettle or charge up your devices. Top tip. Bring at least one euro adapter and a multi gang socket. Cpap users can borrow an extension cable from reception for no charge other than a deposit. Beware of the ATMs in the hotel! The staff are very friendly and helpful. We had a lovely room on the corner with a sea view. The sea is about 100 meters away down a slope.
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The hotel is very clean, Staff are very friendly. The food was perfectly acceptable with good variety of choice for breakfast, lunch & dinner. Nice walk into the town centre by the coast in about 15 minutes. The rooms probably could do with a refurbishment but were kept spotless by the housekeeping staff. Nightly entertainment. Some very cheap but lovely cafe/bars directly across the road from the hotel. Really enjoyed our stay.
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Response from Gemaplayahoteles, Community Manager at Gran Hotel Turquesa Playa
Responded Feb 16, 2020
Dear guest. Your suggestions will be very useful for our future guests. We are glad you had a pleasant stay with us, and hope to see you again soon. Thank you for your opinion
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Lovely hotel. Spotlessly clean and gorgeous food. Very short walk from lovely promenade and a short walk to Loro Park. Also a lovely walk into town during the day along the coast. Staff are very friendly and helpful.
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Response from Gemaplayahoteles, Community Manager at Gran Hotel Turquesa Playa
Responded Feb 16, 2020
Dear customer, thanks for your visit. We are glad to know that your stay with us has lived up to your expectations. All our staff strives daily to achieve it. Thank you for your comments and best regards
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Rooms were shabby, bedding was substandard, and all inclusive buffet was so bad we had to eat out nightly! We were so disappointed by almost all aspects of service including rude staff. Please save yourself the trouble and don’t ruin a Canary Island vacation with a stay at the hotel.
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Response from Gemaplayahoteles, Community Manager at Gran Hotel Turquesa Playa
Responded Jan 30, 2020
Dear customer. We apologize for the inconvenience and we regret that your stay was not satisfactory, but our reception is always set to help you with whatever you need, like for example, change your room. As to our staff, you can see other reviews where our staff is always congratulated. Finally, our buffet is designed to have dishes for all tastes, because we have many nationalities in the hotel. Thank you for take your time to write this review which help us to continue improve. Best regards
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PRICE RANGE
$56 - $125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gema turquesa playa hotel, turquesa playa hotel, gran turquesa playa hotel
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
350
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Frequently Asked Questions about Gran Hotel Turquesa Playa
Which popular attractions are close to Gran Hotel Turquesa Playa?
Nearby attractions include Castillo de San Felipe (0.3 miles), Parroquia de Santa Rita de Casia (0.2 miles), and El Rastro del Mercado Municipal del Puerto de la Cruz (0.3 miles).
What are some of the property amenities at Gran Hotel Turquesa Playa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Gran Hotel Turquesa Playa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Gran Hotel Turquesa Playa?
Yes, parking is available to guests.
What are some restaurants close to Gran Hotel Turquesa Playa?
Conveniently located restaurants include Petit Los Angeles, Tasca Los Mellizos, and Terraza del Mar.
Are there opportunities to exercise at Gran Hotel Turquesa Playa?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Gran Hotel Turquesa Playa have an airport shuttle?
Yes, Gran Hotel Turquesa Playa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gran Hotel Turquesa Playa?
Yes, dry cleaning and laundry service are offered to guests.
Does Gran Hotel Turquesa Playa offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Gran Hotel Turquesa Playa?
The staff speaks multiple languages, including Spanish and French.
Are there any historical sites close to Gran Hotel Turquesa Playa?
Many travelers enjoy visiting Castillo de San Felipe (0.3 miles), Bateria de Santa Bárbara (0.7 miles), and Church of Our Lady of Conception (2.4 miles).