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Gran Hotel Turquesa Playa

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959 Reviews from our TripAdvisor Community

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Showing 256: English reviews
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Chelmsford, United Kingdom
Reviewed 3 days ago NEW

First impression of the hotel was okay but the surrounding area is not so great. Yes the beach is close but the main action of Puerto De La Cruz is on the other side of the bay - a good 15 min walk away. Good points Close to the beach, Clean Bad points, No one smiles, the staff all look...

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Helpful?
Thank ChazJJ
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guests. First al all, we want you to accept our apologies. You are right. There is no excuse for not being treated with sympathy and with a smile. Rest assured that we will discuss your comments with the management, and try to improve in the details you have mentioned. Thanks for visiting us.

Carlisle, United Kingdom
Reviewed 1 week ago

Arrived on a Tuesday, late due to flight delay. Reception advised to hurry as restaurant due to close in about 30 minutes. Would not have been a problem but after dragging bags up to fourth floor, we found the electronic room key did not work. We could only achieve an amber light on the door lock, rather than green. Back...

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Helpful?
1Thank Eric G
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Thanks Mr. Eric G. Have a nice day too. Honestly, I'm astonished by all that has happened to you during your stay. Receive our most sincere apologies, and be sure that your comments are going to be delivered inmediately to our Manager, and receive from him the appropiate explanations. Friendly regards.

Belfast, United Kingdom
Reviewed 1 week ago

I stayed in the Gran Hotel Turquesa Playa for a week at the end of January 2017, having searched and read many reviews I felt for the price and half board it was great value, on arrival as other have said you are greeted with an amazing interior, looks so much better than most other hotels I have stayed in...

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Helpful?
Thank tim c
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. It was a pleasure for us, and we look forward to welcome you in another ocassion. Thanks for this nice and comprehensive review. Kind regards.

Irvine, United Kingdom
Reviewed 3 weeks ago

Arrived on the 12th January 2017, first impressions good, although not 'on' the beach as was described in listing. We got a two bedroom apartment although we only ordered 1 bedroom, the rooms were cleaned every day and the housekeeping staff were very friendly and couldnt be faulted, nice little touches folding kids blankets into hearts on bed and lining...

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Helpful?
2Thank Ayrshireladdie
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. Thanks for your impressions. We will take note of your remarks and, please, receive our apologies for the incoveniences. We hope. overall, your family enjoyed their holiday in Tenerife. Bes regards.

Dublin, Ireland
Reviewed 5 weeks ago

Beautiful hotel....spotlessly clean.. Very friendly staff......very festive for Christmas and New Year....hotel pulled out all the stops....fire works display dramatic on New Years Eve....food in the hotel appalling,with the exception of New Years Eve...food so repetitive....forced to eat outside most days...dreadful experience....shame to see such a beautiful hotel fall down on food...

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Helpful?
2Thank 711PaulaMichael
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. We regret that certain details of our Buffet were not satisfactory. We try always to satisfy most of our clients, and most of them are pleased with the dishes we offer. Anyway, we thank you for your comments, and we gladly accept any suggestions to improve. Thank you for your visit and best regards.

Amersham, United Kingdom
Reviewed 5 weeks ago via mobile

We stayed for a week at the Turquesa and struggle to understand so many of the negative reviews. Our room was large with a wide balcony and sea view. The room and the hotel in general were kept spotlessly clean by a cheerful and friendly band of cleaners. The restaurant is large and can get busy but we never had...

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Helpful?
2Thank FormerFlyer19560415
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. It was a pleasure to attend you, and are glad that you had such a nice experience in our establishment. Thanks for your review.

County Dublin, Ireland
Reviewed January 18, 2017 via mobile

Really enjoyed spending New Year's Eve at Gran Hotel Turquesa Playa , it was thoroughly a memorable event . The hotel is in a central location and despite being a large hotel , is well laid out with good facilities. Food is very good and the hotel is well managed . Great location for Loro Parque . A must visit...

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Helpful?
3Thank vanessafromvalencia
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. Thanks for your kind review. We really worked hard this Christmas time, to make all our guests feel as comfortable as possible. And obviously it's a great time for all the family. We are glad they they had a nice holiday, and hope to see you again in the next future. Kind regards.

Birmingham
Reviewed January 18, 2017

The hotel room was comfortable except for thin limp pillows. Everything clean.We were not pleased to be bumped out of booked apartment by agent .Pretty convenient for bus station. Worst food ever. Cheap reformed bacon, disgusting boiled sausage .uncooked pancakes .No omelette fillings. Not real croissants . Everything cold . Cheapest processed cheese and ham. Nothing edible for evening main...

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Helpful?
Thank Hobbszze
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. We regret that your experience in our hotel was not as expected, and that our varied buffet and our themed dinners were not to your liking. We will take advice of your comments, and will transmit your opinion directly to our Food & Beverage Manager. Friendly regards.

Liverpool, Uk
Reviewed January 17, 2017

Quite frankly, I can't see why anyone can complain about this hotel. All the staff were very pleasant and friendly, the place was very clean and well appointed and the restaurant, well, if anyone fails to find something they like from the huge array of dishes and selections which were available every morning and evening then they must have something...

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Helpful?
2Thank NelsonsBoy
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. We appreciate your recommendation, and are glad that you had a pleasant stay in our hotel. Best regards.

Eastbourne
Reviewed January 15, 2017

We stayed for 6 nights during January 2017. First impressions are that this is an impressive place. Spotlessly clean, and with friendly helpful staff. Our room was a twin, on the 6th floor looking over the pool and with a superb view of the mountain. For my money the mountain view is preferable to the sea view. The room was...

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Helpful?
5Thank writeme4159
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. Thanks for your comrehensive review. We are glad to read that you would return to our hotel. Thanks again for staying with us, and have a nice year 2017.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Acclaimed Hotel in Puerto de la Cruz and located almost 100 metres from Playa Jardín, one of the last projects by Canarian artist César Manrique. The Gran Hotel Turquesa Playa offers a wide range of services which cover the needs of all our clients. Our Welcoming facilities, including our Wifi spot, will satisfy all kinds of clients, adults and children, since we have all the necessary qualities to make your stay with us comfortable and enjoyable. ... more   less 

Additional Information about Gran Hotel Turquesa Playa

Address: Calle Antonio Ruiz Alvarez 7, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $58 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Turquesa Playa 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Gema Turquesa Playa Hotel
Turquesa Playa Hotel
Gran Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
Hotel Style:
#7 On the Beach Hotel in Puerto de la Cruz
#17 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travelers have asked, with answers from Gran Hotel Turquesa Playa staff and other travelers.
99 questions
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Questions? Get answers from Gran Hotel Turquesa Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go to a different hotel!”
  • Sea view from 447
 of 5 bubbles ChazJJ, 3 days ago | Read review
“Keep away from the foyer atrium.”
 of 5 bubbles EricG36, 1 week ago | Read review
“In hotel not the apartments”
 of 5 bubbles Ayrshireladdie, 3 weeks ago | Read review
“Room 311,spacious ,very big balcony,lovely view”
 of 5 bubbles 711PaulaMichael, 5 weeks ago | Read review
“Some rooms look into adjacent flats.”
 of 5 bubbles Hobbszze, Jan 18, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question