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Gran Hotel Turquesa Playa

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About
Location
Cleanliness
Service
Value
Acclaimed Hotel in Puerto de la Cruz and located almost 100 metres from Playa Jardín, one of the last projects by Canarian artist César Manrique. The Gran Hotel Turquesa Playa offers a wide range of services which cover the needs of all our clients. Our Welcoming facilities, including our Wifi spot, will satisfy all kinds of clients, adults and children, since we have all the necessary qualities to make your stay with us comfortable and enjoyable.
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Property amenities
Restaurant
Pool
Fitness Center with Gym / Workout Room
Wheelchair access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Bar/Lounge
Spa
Airport Transportation
Paid Internet
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Heated pool
Indoor pool
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
Location
Full view
85Good for walkers
Grade: 85 out of 100
26Restaurantswithin 0.25 miles
3Attractionswithin 0.25 miles
Reviews (1,636)
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404 results
Traveler rating
92
145
94
48
25
Traveler type
Time of year
LanguageEnglish
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92
145
94
48
25
Show reviews that mention
All reviews travel department loro parque glass lift washing machine bar staff town centre lovely hotel big pool large balcony kids pool sea view mins walk away plenty of choice every evening plenty of sunbeds clean hotel reception area
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1 - 5 of 404 reviews
Reviewed 2 weeks ago

Hotel was very clean,the public areas were good although the rooms did need an update. The staff were friendly & helpful. Personally I think it was great value for money, it's not as if it's the Ritz you're staying in for that sort of money....More

Date of stay: November 2018
1  Thank Bev S
Reviewed 4 weeks ago

Just back from a week at the Turquesa. The Hotel rooms are being refurbished and they are long overdue this. Nothing really bad but not great -dated, faded and jaded.No free wifi in rooms and english TV channels restricted to free news channels on smallish...More

Date of stay: November 2018
1  Thank William P
Response from Ramon V, Community Manager at Gran Hotel Turquesa PlayaResponded 3 weeks ago

Dear guest. We are glad that you shared your opinion on Tripadvisor. We will make an effort to meet your expectations on your next visit. Thanks for your confidence, and best regards.

Reviewed 4 weeks ago

From the check in we had not a good welcome feeling. Our reservation was a sea view room but we received a pool view. I go back to the reception and the gentlemen working there look at me as I ask too much, very irritated...More

Date of stay: October 2018
1  Thank Gabrielappsc
Response from Ramon V, Community Manager at Gran Hotel Turquesa PlayaResponded 3 weeks ago

Dear guest. We regret this incident, and we apologize if you had the feeling of not being treated correctly. We will report your comments to the Front Desk Manager. In any case, we hope you enjoyed your stay in Puerto de la Cruz. Friendly regards.

Reviewed November 11, 2018 via mobile

We are a family of five who stayed at this hotel for a week in November -18. We have to say that we were really disappointed during our stay at this hotel; the receptionists were arrogant, the service was lousy and there were too many...More

Date of stay: November 2018
Thank MadelenE6
Response from Ramon V, Community Manager at Gran Hotel Turquesa PlayaResponded November 12, 2018

Dear guests. We regret that you have been disappointed with some aspects of our service, and we apologize if the behavior of any member of our staff has been inappropriate. Thanks for your opinion,and friendly regards.

Reviewed November 3, 2018 via mobile

We (3 adults and 2 kids, 6 and 8yo) had a lovely week here. Booked all inclusive on a budget and this probably had the best reviews for the price. Food was very much to be expected for AI, buffet, lots of choice (kids always...More

Date of stay: October 2018
Thank Dave M
Response from Ramon V, Community Manager at Gran Hotel Turquesa PlayaResponded November 5, 2018

Dear guest. We appreciate your comments, especially with regard to the entertainment for children. We will consider your comments and try to improve as much as possible. Thanks for your visit, and kind regards.

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Questions & Answers
Ask a question
kaaaaylsx
December 12, 2018|
AnswerShow all 3 answers
Response from Jacqueline G | Reviewed this property |
Rubbish YUCK
0
Votes
sallyb98
November 7, 2018|
Answer
Response from Dave M | Reviewed this property |
Hi...no not in ours.
1
Vote
Jacky M
November 1, 2018|
AnswerShow all 4 answers
Response from celia2106 | Reviewed this property |
I'm not sure they do,actually.but they don't seem to advertise that on their website.so I would check with the hotel,just in case.they are clean and daily checked by cleaners,though.
1
Vote
Room Tips
"All inclusive with a sea view"
paulscorpio2
Aug 18, 2018
Read review
"Avoid one bed appartments- out the way and no air con"
O4342ABsamantham
Jul 18, 2018
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"sea view in front overlooking pool area in rear both have plus points depends on you"
J9521RYjohng
Jun 27, 2018
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"Probably with a sea view but we were asked for 100 euro for a week's upgrade so we left it. Our view..."
anthonymcm
Mar 7, 2018
Read review
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PRICE RANGE
$69 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gema turquesa playa hotelturquesa playa hotelgran turquesa playa hotel
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
350
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