absolutely outstanding, lovely clean hotel, lovely pool, staff always around cleaning and taking pride in there workplace, all staff polite and helpful, we went all on all inclusive and the food was excellent and cocktails of the day were delicious. gym and spa were great and massages we had were very good, we stayed in room 1603 on top floor with seaview and wow what a fab room. spacious with 2 televisons (not that we used them) big bathroom and comfortable bed and large balcony, lovely area and was quiet but a nice walking distance to the main town of Puerto de la Cruz, definetly returning November next year
My son and me just came back from a holiday in this hotel. This is probably the best hotel I gave ever stayed on! It is so clean, spacious and beautiful. The room was perfect. We had a double room and it was very spacious, everything we needed was provided by the very helpful staff at this hotel. The entertainment was very good and the young ladies that run it were cheerful and polite. The food was absolutely outstanding! So fresh and tasty. There was always plenty of choices even if you are a picky eater. And I loved how there were many Spanish dishes but also continental choices. 10/10. What can be improved: it is quite noisy during the nights, I thing guests need to be aware of being quiet after certain time, I think 11 is late enough as most families have young children. Also I think the indoor pool and the jacuzzi should be free, I didn’t even know that there was a charge to use these facilities as this was not stated when I booked my holiday. Also my 14 year old was not allowed to use the gym and it would have been nice to do this. The only thing that let us down was the weather, so nothing to do with the hotel. We were not aware that the north of Tenerife is mostly cloudy the majority of the time. We only had 2 sunny days at the end of July so again it would had been nice to be able to use the indoor pool as outside was too cold. Averall a great experience and a great holiday…
Great hotel, staff all right. But diningroom a disaster — noisy, too many people at the same time. Breakfast good. Diner at an average level, one would expect more from a 4 star hotel. The hotel should see to that nowhere is too crowded
Exellent place with exellent staff room are clean and cozy breakfast is magnificent just taste it and like it like we do ( me and my wife) we have a room with pool wiew big balcony and morning sun what more can u wish price is just what i think price and quality are ok
Lovely hotel. Great entertainment in the evening. Staff are very friendly. Walking distance from the beach. Reasonable price.Room was very spacious and clean. Family friendly and couple friendly. Will definitely recommend.
Hotel is amazing, excellent staff, excellent entertainment, very delicious food. Wish to give special thanks to amazing very kind staff BIG THANK YOU TO ALL OF YOU. Very happy that I chose this beautiful hotel for my vacation and I am definitely planning another visit here in same hotel. Just few more things, swimming pool is also amazing and hotel is sparkling clean ✨️ 👌 🥰🥰
Hotel was great , good location , close to the beach , gym which I needed the most with all the necessary equipment , nice clean room , good pool view , o key thing I dint like was the bed , wasn’t comfy at all , had baxk neck pain after. Besides that it was a good experience
Clean rooms, good kitchen with theme evenings, very close to beach, hotel after big renovation. Barmans serve nice drinks in two bars. Big pool with many sunbeds. Around hotel you can find some shops, excursions, and rental cars.
Very nice hotel. The staff were very nice and friendly. Rooms clean. Pool area clean and well maintained. Food was decent. I would recommend this hotel and go back if I wanted to go back to Puerto de la Cruz, which in itself is a nice little town with great bars and restaurants. The hotel is 2 minutes walk from the Jardin beach and 5 minutes walk from Loro Parque. Takes 10-15 minutes to walk into the town. The only negative is that there was a slight smell of drains when on the balcony.
Well i booked this hotel going on the reviews thought I would give it a go , so I booked it no problem , when I got to Tenerife airport me and other passengers had to wait 1 1/2 hours for our transfer as we were waiting for other planes to land I eventually got to the hotel at 12.30 at night hotel looked lovely I went to reception after interrupting the staff on there phones to check me in , he was very blunt asking me for my name , he gave me 2 cards and said that was it i had to ask what floor my room was on and if there was any food as it had been a long day , he said restaurant not telling me where it was so I cut my losses and went to my room , the room was beautiful very clean and tidy , the next day I noticed a plug socket hanging of the wall outside the bathroom , a bar across the shower came out of the wall holding the glass up and the air we attached to the wall outside fell of the wall bit room was lovely. I went down for breakfast the staff were lovely in the restaurant breakfast was great a nice selection, I then went to the pool it was ok you couldn’t smoke anywhere round it I got in the pool I hit my foot of the ground the bottom of the pool is literally falling to pieces there are sharp pieces of the floor in the pool , and it wasn’t cleaned. I had to wait until 11 to get a drink from anywhere I got a coke from the pool bar which was definitely watered down then a slush which barely had any syrup in then the snacks game which was left over from the breakfast so cheese toasties more of Less , at 3 that’s when the other food came out which everyday was burgers or hotdogs with hard rolls so leftover and no selection , the night time entertainment is great if your Spanish other then that I never watched it as don’t know Spanish , I ran out of water and was told it was one bottle of water per stay I was there 2 weeks and they didn’t supply milk for the bedroom coffee of tea. Eventually on my last day my transfer was at 17.40 I got told that after 12 I was not aloud any food or drinks as the all inclusive stopped at 12 so I had to pay for food and drinks which was bad so if someone left later they wouldn’t get fed either. So overall I wouldn’t stay again most of the reception staff and other staff were very Marcy and barely smiled. Will definitely not return…