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Alua Tenerife

Calle de Antonio Ruiz Álvarez 7, 38400 Puerto de la Cruz, Tenerife Spain
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Traveler (1555)
Room & Suite (521)
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#16 of 77 hotels in Puerto de la Cruz
Location
4.1
Cleanliness
4.0
Service
3.9
Value
3.6
Alua Tenerife invites you to enjoy unforgettable sensations in a natural, unique resort with the thermal sensations inherent to an eternal summer. Feel the waves of the Atlantic Ocean from one of the best hotels in Puerto de la Cruz, a captivating city which was declared a Place of National Tourism Interest due to its significant historical and artistic heritage. Alua Tenerife offers comfort and welcoming spaces in the greenest area of the island, where vegetation is combined with the volcanic landscape. This is a unique location where Mount Teide is always in the background. Your options are endless here. You can relax in the hotel, discover the secrets, culture and tradition of a welcoming and endearing fishing village, or go out to explore the surrounding area. Alua Tenerife is one of the hotels near to the Mount Teide National Park and the Anaga Nature Reserve, so you have many hiking and active tourism options available to you. In addition, the North of Tenerife is perfect for taking a road trip between laurel, pine and banana trees, with the ocean on one side and the highest mountain in Spain on the other.
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Property amenities
Street parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Diving
Game room
Children's playground
Pool / beach towels
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Poolside bar
Windsurfing
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Banquet room
Massage
Solarium
Baggage storage
Concierge
Convenience store
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Flatscreen TV
Bath / shower
Complimentary toiletries
Wardrobe / closet
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Mountain View
Languages Spoken
English, French, Spanish, German
2,486Reviews274Q+A100Room tips
Traveler rating
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colette73 wrote a review Yesterday
1 contribution
Great location, amazing facilities, excellent accessibility for disabilities, lots to do and great food. Also weather was amazing! The beds so comfortable with balcony and nice decor throughout.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tourist18391195446 wrote a review Mar 2024
3 contributions
Hotel's Favorite
We had very nice and pleasant vacation. Perfect room on the corner with ocean view and balcony. Wide bed, comfortable pillows and blankets, very clean bathroom. We truly enjoyed our hotel room and also pool area. Tasty and various breakfast. We recommend!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Walking to the very center about 10-15 minutes. Two nice beaches 3-5 min walk. Renting car...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan Antonio Marrero, Guest Services / Front Office at Alua Tenerife
Responded 3 weeks ago
Thank you very much for your comments about your stay with us and for your kind words about our hotel and our services. We always do our best to make the stay of our clients as enjoyable as possible and are happy to read that we could meet your expectations. It would be a great pleasure to welcome you to our hotel again in the future. Meanwhile, we remain at your entire disposal. Kind regards, Alua Tenerife
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Winniepooh911 wrote a review Apr 1
Dublin, Ireland37 contributions16 helpful votes
Ideal location. Only 15 minutes from town . Rooms clean and well serviced every day. We went half board and were part of a my favourite club. This club meant we could have a snack near reception between 11-7. There was also a fridge full of soft drinks and a bottle of cava in the room. We were initially very impressed with hotel on the first day or so . This impression did not last long. This hotel is unsuitable for English speakers and families as the majority of guests are French and German and are all retired. The staff are incredibly rude particularly in the restaurant . On two occasions they shouted at my daughter regarding things we weren’t told about. This made her very nervous and anxious about doing stuff wrong for the rest of the holiday. My favourite club is crazy when most guests are inclusive. Drinks are not provided with dinner. Wouldn’t recommend this hotel and will not be going here when we return to Tenerife.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: If you intend to stay here. Go breakfast only and go to the nice restaurant nearby or in town....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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688tourist wrote a review Mar 2024
1 contribution
Great breakfast buffet. The rooms are beautiful but not sound proof. Could hear the neighbours going at it. Big balconies with frail plastic chairs. Could not enjoy the pool, there were water aerobics blasted on the speakers in french for HOURS every damn day. Cardio machines at the gym cost an additional 20€ weekly. Also VIP services will call your room non-stop, hunt you down in the lobby and bother you whenever they see you and they do NOT have any good offers for you that you can’t get elsewhere. A bit far from the city centre as well.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan Antonio Marrero, Guest Services / Front Office at Alua Tenerife
Responded 3 weeks ago
Thank you for your review. We apologize for your expectations not been fullfilled. Best Regards.Hotel Alua Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Taisto H wrote a review Mar 2024
4 contributions
Hotel was clean and nice, we got upgrade to suite and it was very spacious, only bad thing in the room was the pull out couch in living room, when i sat on it, i sunked very deep and it just wasnt comfortable. We had half board, breakfast was good usually but in the dinner there were too little choices, we went to eat somewhere else after the dinner. In the dinner customers were very rude, anywhere else we havent had such bad experience??
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan Antonio Marrero, Guest Services / Front Office at Alua Tenerife
Responded 3 weeks ago
Thank you very much for your comments. We are glad to read that you had a nice time at our Alua Tenerife Hotel. At the same time, we appreciate your constructive suggestions, we will check them thoroughly. Please do not hesitate to contact us regarding a room wish you may have. It would be a great pleasure to welcome you to our hotel again in the future. Kind regards, Alua Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Geraint H wrote a review Mar 2024
1 contribution
The variety of food on offer for breakfast and evening meals just has to be seen to be believed! And with such a big dining room, I never had a problem finding a free table to eat at. The room was excellent, with a free safe. The free WiFi was also very useful. When I reported an issue with the room, it was fixed within a couple of hours.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: There are often more people waiting for the 10.40 shuttle to the town centre than there are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan Antonio Marrero, Guest Services / Front Office at Alua Tenerife
Responded 3 weeks ago
First of all, I would like to thank you for having chosen us for your holidays in Tenerife. Let me also thank you for the time you deserved in sharing the impressions of your stay with the users of this website. It is really appreciated to check that you enjoyed such a nice stay, and you found more tan satisfactory our facilities and services. I hope that we have the oportunity of welcoming you again and we can provide a new pleasant holiday in our facilities. Best Regards. Alua Tenerife
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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monyssmonica wrote a review Mar 2024
Manchester, United Kingdom1 contribution1 helpful vote
Food is terrible here, most of food is cold, people had to use microwave to warm up their food. Breakfast was ok. Wouldn’t go back. Outside pool was supposed to be heated but the water was icy cold. To use the indoor pool you had to pay but pool was only free between 12:30-4pm as the rest of time they were doing some pool exercises. Most of the outside( around pool ) entertainment was in french 🙈. The toilet door to our room wasn’t closing. The venue doesn’t look bad and the staff are ok but the rest puts everything down.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Juan Antonio Marrero, Guest Services / Front Office at Alua Tenerife
Responded Mar 3, 2024
Thank you for your review. We apologize for your expectations not been fullfilled. Best Regards.Hotel Alua Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Svein Erik M wrote a review Mar 2024
1 contribution
Nice and clean hotel with good service. A small, nice, and authentic town area with many restaurants. Good food, service and prices. Beaches with black lava sand and high waves is not very attractive. The promenades along the beach are short/fragmented with few restaurants and not so nice if you like to go for long walks in the evening.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Juan Antonio Marrero, Guest Services / Front Office at Alua Tenerife
Responded Mar 3, 2024
Thank you very much for your comments. We are glad to read that you had a nice time at our Alua Tenerife Hotel. Please do not hesitate to contact us regarding a room wish you may have. It would be a great pleasure to welcome you to our hotel again in the future. Best regards, Alua Tenerife.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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afzhur wrote a review Feb 2024
1 contribution
great location, accessibility to the beach. I recommend it as a family holiday with children. Nearby are sandy beaches, a zoo, an arboretum and many other entertainments. It's a bit far from the airport, it's better to order a taxi. More expensive, but much faster and more comfortable.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Juan Antonio Marrero, Guest Services / Front Office at Alua Tenerife
Responded Mar 3, 2024
Thank you very much for your comments about your stay with us and for your kind words about our hotel and our services. We always do our best to make the stay of our clients as enjoyable as possible and are happy to read that we could meet your expectations. It would be a great pleasure to welcome you to our hotel again in the future. Meanwhile, we remain at your entire disposal. Kind regards, Alua Tenerife
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jan K wrote a review Feb 2024
Mijas, Spain33 contributions19 helpful votes
Very average service, very average food quality. Food’s temperature is absolutely insufficient, handling of products is not expert! Drinks from AI are just a joke, probably the worst quality i have ever tried… Short of staff probably, plates accumulates on your table from the starter having already your deserts, nobody cares or can not handle the hosts volume… Management should have this in its consideration. The 2* are given for a lovely room with views we paid for of course, though great. I wouldnt come back and wouldn’t go back again to Alua hotels probably, unless no other option at desired location.
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: Choose other hotel brand such as RIU or any other
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan Antonio Marrero, Guest Services / Front Office at Alua Tenerife
Responded Mar 3, 2024
We would like to thank you, at first, your confidence in our Hotel Alua Tenerife. Let us also express our gratitude for dedicating some time to write about the impressions of your stay with us. I am sorry because you found some details of the stay that were not so good for you as we would have wished. You can be sure that we take good note of all of them to keep improving the described areas. I really hope that we can welcome you in a soon future, and we can provide you a new pleasant stay in our facilities. Best Regards. Alua Tenerife.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$67 - $97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gema turquesa playa hotel, turquesa playa hotel, gran turquesa playa hotel
FORMERLY KNOWN AS
Hotel Turquesa Playa
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
421
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ALUA TENERIFE $84 ($̶9̶3̶) - Updated 2024 Prices & Hotel Reviews - Puerto de la Cruz, Spain

Frequently Asked Questions about Alua Tenerife
Which popular attractions are close to Alua Tenerife?
Nearby attractions include Castillo de San Felipe (0.3 miles), Parroquia de Santa Rita de Casia (0.2 miles), and El Rastro del Mercado Municipal del Puerto de la Cruz (0.3 miles).
What are some of the property amenities at Alua Tenerife?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Alua Tenerife?
Top room amenities include air conditioning, a flat screen TV, and a pool view.
What food & drink options are available at Alua Tenerife?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Alua Tenerife?
Yes, street parking is available to guests.
What are some restaurants close to Alua Tenerife?
Conveniently located restaurants include Petit Los Angeles, Terraza del Mar, and Tasca Los Mellizos.
Are there opportunities to exercise at Alua Tenerife?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Alua Tenerife?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Alua Tenerife?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Alua Tenerife?
Many travelers enjoy visiting Castillo de San Felipe (0.3 miles), The English Library Tenerife (0.6 miles), and Bateria de Santa Bárbara (0.7 miles).
Does Alua Tenerife have any great views?
Yes, guests often enjoy the ocean view available here.