Rooms dirty bathroom dirty table dirty staff very friendly but no excuse for room being dirty never again not the distance to beach as advertised and to bus station went self catering no fridge only good point was staff very friendly
A reception person Jonatan was very unfriendly and rude. I am on tenerife more than week, I did register as resident to get a flat for 1 year. I came to Puerto de la cruz for meeting but is was cancelled in case of Jonatan behaviour. I didn't have number with me, I promised to prove it on morning because this department of police is open 10:00-12:30 instead of that I should make again 50 eur covid test which I don't need because I was making it on arrival to Tenerife. I did lost whole day, had to leave my baggages in hotel reception and book another hotel for 1 night to find something else. THE OTHER HOTEL DIDN"T HAVE PROBLEM WITH THAT BECAUSE IT"S ILLEGAL. REGULATIONS: Important Notes: • You will need a certificate, either on paper or digital, that proves that you have taken a diagnostic test. You can either bring the certificate from your country or take the test on arrival in the assigned places. The date and time of the test, the identity data of the person, the authorized center responsible for the verification and the negative result must be stated. • You must bear in mind that the hotel is obliged to deny access to anyone who does not comply with the access conditions described above. • This requirement will not apply to whoever proves the condition of resident in the Canary Islands, and declares under their responsibility that they have not left the territory of the Canary Islands in the 15 days prior to their arrival at the hotel and that also in this period they haven't had symptoms compatible with COVID-19. • Neither will it be necessary to demonstrate that the aforementioned diagnostic test has been carried out to non-residents who prove through their travel document that they have stayed in the territory of the Canary Islands prior to the date of access to the tourist accommodation establishment, and that they also declare under their responsibility that in that period they have not had symptoms compatible with COVID-19.I will describe how you hotel prospere and treat guests everywhere where it's possible. I WAS NOT ABLE TO GET IN HOTEL AND I WAS NOT ABLE TO GET MONEY BACK. THEY TOLD ME TO SLEEP ON FLOOR OR FIND OTHER HOTEL OR MAKE COVID TEST AGAIN WHICH IS NO NEEDED. Employee Jonatan should not work in this hotel.…
Stuck in the hotel because island shut down because of Coronavirus, room miniscule, tv doesn't have English channels, no fridge ( I'm diabetic). Pool and bar closed, nothing to do. Can't leave room, sent back to hotel by armed police. Shoot me now.
Lovely hotel staff very friendly shame no bar was open unless you got a drink with evening meal. Not for you if you want night life and shopping unless your willing to get bus or taxi, you can walk into town as nothing really round hotel would not recommend walking back because of steep hills
My main reason for not going back is the lack of heating. I was there in january and even with a stack of blankets l was cold at night. It's a shame because everything else was quite good for the price. The breakfasts were great and the evening meal pretty good, with friendly waiters. It needs money spending on it and some heating installing. Not all us brits can stand cold nights you know guys.