Globales Acuario
Lugar Parque de las Flores 36, 38400 Puerto de la Cruz, Tenerife Spain
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About
#12 of 16 B&Bs / Inns in Puerto de la Cruz
Location
2.6
Cleanliness
3.3
Service
3.2
Value
3.2
The Globales Acuario Hotel is located in one of the most peaceful spots of Puerto de la Cruz in Tenerife, just 1.5Km from the beach of Playa del Centro and 2km from the famous lake, Lago Martinez. The hotel enjoys impressive views towards Teide and across the sea. The Globales Acuario in Puerto de la Cruz offers great value as it has facilities for a comfortable stay making it the perfect destination for a relaxing holiday with your family. This hotel is the perfect starting point for discovering the most charming areas of the island of Tenerife.
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Property amenities
Wifi
Pool
Bar / lounge
Game room
Table tennis
Children Activities (Kid / Family Friendly)
Car hire
Baggage storage
Outdoor pool
Restaurant
Breakfast buffet
Concierge
Currency exchange
Sun terrace
24-hour front desk
Laundry service
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Room features
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Languages Spoken
English, French, Spanish
Location
60Somewhat walkable
Grade: 60 out of 100
98Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
Lugar Parque de las Flores 36, 38400 Puerto de la Cruz, Tenerife Spain
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433Reviews21Q+A27Room tips
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My wife and I went for 10 days she literally cried when we arrived .the reception and resturaurant are lovely .but when u get to the 4th floor and above we were on the 6th floor it's is filthy the stair carpets are dirty and threadbare.in the bedroom which is tiny the carpet was so dusty and stained bath was dirty there were ants on the bed and broken balcony doors.it was unbeleive .I dropped something under bed moved the bed it was filthy under and balls of dust there.i don't know how any one cud go back here more than once.staff are nice that's about all.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded 1 week ago
Dear Ronnie We regret that during you stay you encountered so many inconveniences, we would have liked to have helped you at the time of your stay, since our main objective is the well-being of our clients. We are pleased to know that our hotel staff has been something that has stood out positively. We will continue working trying to improve. Best regardas from Hoteles Globales quality department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
After reading all the negative reviews about this hotel. It really wasn’t that bad at all. Staff work very hard and still remain pleasant and friendly. The views are fantastic. It’s not the ritz but I didn’t pay the ritz price. I would definitely come again. Thank you
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded 4 weeks ago
Dear Customer First of all, we want to thank you for taking part of your valuable time to share your assessment of your experience in our Hotel. We are glad to know that everything went well in general and that the good service and attention of our staff have been highlighted so positively, as well as the incredible views that can be seen towards the valley of La Orotava. We have missed some comment regarding the things that from your point of view we should improve, we will continue working in order to be better every day. Receive a cordial greeting from the Hoteles Globales quality team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are tidy and cleaned daily. The room I was with my friend has a nice view to the sea, pool and to the beautiful city. The room was modern and old at the same time and it's great when you only sleep and chill in there. Our wishes from the booking were also listened and granted by the staff. One minus point is that there are only 2 power outlets. The service is extremely good and everyone in the staff is super nice and welcoming. To our hotel stay we had breakfast everyday and I was really surprised when we got to the first breakfast of the vacation. There was so many opitions where to choose and everything tasted so tasty and amazing. I really recommend taking the breakfast as a part of staying in this hotel. Just so delicious. The pool is pretty small but it's also big, and surrounding it there are great sunbeds where you can enjoy the sun. You can also either wake up to the birds singing or noisy neighbors. Walls here are kind of thin, but it didn't really bother us. The hotel is placed on a good spot and has great views. But still it's in the middle of nowhere that the closest market is pretty far away. The food places are also over 1km away from the hotel. We still walked everywhere bc it wasn't that bad even though there were lots of uphills. I recommend going to the hotel by bus or taxi if you have heavy luggages with you. It was pretty hard to climb up to the hotel in such hot weather with really heavy luggages. Thankfully this place has nice people who helps people. I recommend this lovely hotel…
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded Apr 10, 2023
Dear Essi, in the first place we want to thank you for spending part of your valuable time sharing your assessment of your stay at our Hotel. Thank you very much for highlighting the good attention of the service, the quality of our breakfasts as well as the cleaning service. We know that from our hotel you can see impressive views of both the downtown area and the Orotava Valley. Thank you for encouraging us to continue with our objective, which is to improve every day. We are glad to know that our clients are knowing how to appreciate the efforts what we are doing Receive a cordial greeting from the quality control department of Hoteles Globales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel basic Room 608 avoid like a broom cupboard and filthy we complained at 2am on arrival and was told we would be moved the following morning then to be told the hotel is full no rooms !! They would move us the next day but again no rooms free ! The rooms on level 6 are appalling the shower was so small you couldn't bend down to pick anything up the shower trickled like a dripping tap no pressure the hot tap in the sink had no water coming out at all, no balcony as shown in broucher or online!! The blankets on the bed were filthy we took them off and used only a sheet, the toilet was positioned at an angle so you could not sit on it front wards very strange set up it was like a hostel room ,the windows opened but awful and dirty, the receptionist was the bar tender which was a joke if he was doing something else you had to wait for him to finish at one point he had gone to some rooms in hotel and we waited and waited it was like faulty towers! Hotel food expensive 12.00 per head lot cheaper else where for the choice. The hotel is not close to anything we walked to the beach took us 45mins so taxis it was for 5 euros, there is a small shop out the back door and just down the road 5 mins max we found this by accident I have travelled for 40 years as a family now as a couple and this hotel is prob the worst rooms I have ever stayed in !!! The staff were aware of the room as they agreed with us and knew what room we were in when we spoke to them Hotel looks OK from the outside and maybe the new rooms are different but unfortunately we didn't see or get to go in one of those Would I use again defiantly not …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Pool freezing
Food bland
Same fruit every day
Buffet same everyday
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded Mar 19, 2023
Dear Sam First of all we would like to thank you for devoting part of your valuable time to share your opinion about your stay at our Hotel. We are very sorry for the incidents that you have detected during your stay, we would have liked to have recorded them during your stay since they had been repaired or another alternative would have been offered, for this reason our technical service wasn´t able to assist you since we did not receive any communication during his stay of the aspects he comments. On the other hand, we also want to inform you that you chose a type of room called best price. These rooms have certain characteristics such as that they do n´t have a balcony. In any case, your room was located in an area where you could enjoy spectacular views towards the center of the port of loa cruz, we regret that you have not been able to appreciate it To the extent of our possibilities we strive to offer alternatives to our clients, for this reason what to you is a joke for us is to offer good customer service, despite the fact that the dining room is closed, any client can buy drinks at our reception In the vicinity of the hotel we can find 3 restaurants, two supermarkets and a cafeteria, our Hotel is located 1.2 kilometers from the nearest beach and the downtown area with different transportation alternatives such as taxis or using public transportation right in At the back of our hotel there is a bus stop where a bus goes to the center We will continue working in order to continue improving every day. Receive a cordial greeting from the Globales Hotel Acuario customer service team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You get what you pay for. There is no indoor pool!( as advertised) Staff were very friendly. Rooms very clean and comfortable. Food adequate. Great resort but a bit of a trek to beach and other attractions.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded Mar 10, 2023
Dear Customer First of all we would like to thank you for sending us your assessment, we have taken note of your comment to check that the information published on the different booking websites is correct, we will continue working focused on trying to improve every day. Receive a cordial greeting from the Hoteles Globales Quality Control Department.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
me and my friend stayed 23rd to 27th Feb 2023. We were allocated a ground floor room very close to the main entrance. The room was small, but adequate and it was clean. There was an outside space but it didn't get any sun. Breakfast was good with lots of choice, evening meal not so good, there was choice but it was all luke warm and we didn't enjoy it, we ate out twice instead. The hotel is clean, a little dated but fine, unfortunately the bar was not open at all, you could get a drink at mealtimes but not even a coffee during the day, only vending machines available. To get in to the main town is a goof 20 minute walk down steep hills, and coming back is a good hour up the same steep hills. We walked up once, the other times we taxi'd but only 5 euros so no complaints. We would stay again as it was cheap and did all we needed it to do.…
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Date of stay: February 2023
Rooms
Cleanliness
Service
Room Tip: Ask to be away from the entrance, the comings and goings wake you up at all hours
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded Mar 10, 2023
Dear Customer First of all, we would like to thank you for sending us your assessment of your stay at our hotel. Thank you for highlighting some of the services we offer at our Hotel. We would like to inform you that from the reception of our Hotel it is possible to buy drinks even if the restaurant is closed, we have a small outdoor terrace where it is also possible to have a coffee, we also inform you that there is a public transport line from the back of the hotel to the center, receive a warm greeting from Hoteles Globales Quality Control Department.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a 2 star hotel, this place is worthy of more, spotlessly clean throughout, breakfast top class, great selection to choose from and in plentiful supply. Staff are very friendly and always ready to help. Can’t fault the place at all, I sometimes wonder why people complain. You get what you pay for and more. The only thing negative is the location, but this is not a negative on the hotel at all , it is a climb not for the feint hearted or those in Ill health take a taxi, at €5 it’s nothing , overall top class in my opinion and would be happy to return .
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded Mar 1, 2023
Dear Customer First of all we would like to thank you for sharing your positive assessment! We are glad that you have been able to appreciate the improvements that we are making in order to offer a better service. We hope to have your visit again and we will receive you with a warm welcome. Receive a cordial greeting from the Quality Control Department of Hoteles Globales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am happy all over, Staff good & helpful, Rooms are OK. Location is right on hill but If they should inform about back door so bus service, road is finel. food was good but do not understand about Vegetarian
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded Feb 12, 2023
Dear guest Thank you for taking your time to give us your great assessment. We are pleased to know that you enjoyed your stay with us and knowing it motivates us to continue working trying to continue improving. Best regards from Hoteles Globales quality department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s a joke it’s not even hostel standard just heard my moody noisy next door holidier peeing and starting again the walls are that thin my bathrooms bigger than the whole room do not book this I’m demanding my money back like 2 other people where when I walked in this dump
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Date of stay: January 2023Trip type: Traveled solo
Room Tip: Avoid it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded Feb 4, 2023
Dear Customer First of all we would like to thank you for sending us your assessment of your stay at our Hotel. We would have loved to have been able to help you during your stay. If you were don´t satisfied with your room, we could have offered you some other alternative. Keep in mind that we aren´t responsible for the noise generated by other clients, although we do not allow noise that may interfere with the rest of our clients, we will continue working in order to improve every day. Receive a cordial greeting from the Hoteles Globales Quality Control Department.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel for the money I paid was to standard, in location, and decoré. The staff however were above standard with friendliness from the restaurant staff to the cleaner. The food was again to standard and New Year’s Eve was amazing, with lovely peppered pork steaks! I miss my daily salad with salsas and salsa verde dressings! I was out most days at the beach or site seeing and nights partying but what I needed from my stay as half board, ticked the boxes! Thank you!😀
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Enjoy!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Globales Acuario, Atención al cliente/recepción at Globales Acuario
Responded Jan 30, 2023
Dear Charlotte Thank you very much for your fantastic review, we are pleased that you enjoyed your stay with us and this motivates us to continue working trying to improve. We hope to see you again for a future occasion. Best regards from the quality department of Hoteles Globales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$30 - $50 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
acuario hotel, acuario tenerife
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
31
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Claim Your ListingGLOBALES ACUARIO $33 ($̶5̶2̶) - Updated 2023 Prices & Hotel Reviews - Puerto de la Cruz, Spain
Frequently Asked Questions about Globales Acuario
Which popular attractions are close to Globales Acuario?
Nearby attractions include Xwander Tenerife (0.7 miles), Parque Taoro (0.5 miles), and La Villa Centro Comercial (0.7 miles).
What are some of the property amenities at Globales Acuario?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Globales Acuario?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Globales Acuario?
Conveniently located restaurants include Petit Los Angeles, Alberto's Bar, and Al-Amir.
Are there opportunities to exercise at Globales Acuario?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Globales Acuario?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Globales Acuario?
Many travelers enjoy visiting Castillo de San Felipe (0.8 miles), The English Library Tenerife (0.3 miles), and Bateria de Santa Bárbara (1.0 miles).