Calle Francia 8, 38400 Puerto de la Cruz, Tenerife Spain
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$73
Fully refundable before 04/06/23
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About
#10 of 81 hotels in Puerto de la Cruz
Location
3.6
Cleanliness
4.3
Service
4.3
Value
4.1
Travelers' Choice
Enjoy unforgettable holidays in the Hotel Holidaypark Eden, thanks to its quiet situation inPuerto de la Cruz, the wonderful views, its services; studios and spacious apartments; 12.000 m² gardens, 4 swimming pools (one for nudists and another for children), massage, sauna and other leisure installations. There is a free bus service to the centre of Puerto de la Cruz and return, except Saturday afternoon and sundays . Hotel Holidaypark Eden in Northern Tenerife is awarded with the Quality ISO 9001 and environmental management ISO 14001.
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Property amenities
Paid private parking on-site
Free internet
Pool
Sauna
Bar / lounge
Mini golf
Billiards
Children Activities (Kid / Family Friendly)
Parking
Wifi
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Darts
Evening entertainment
Table tennis
Tennis court offsite
Kids club
Shuttle bus service
Car hire
Meeting rooms
Spa
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Self-serve laundry
Ironing service
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Room features
Private balcony
Safe
Telephone
Clothes rack
Kitchenette
Flatscreen TV
Sofa bed
Bath / shower
Oven
Refrigerator
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Park View
Languages Spoken
English, Spanish, German
Hotel links
Location
74Somewhat walkable
Grade: 74 out of 100
11Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
Calle Francia 8, 38400 Puerto de la Cruz, Tenerife Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $35/day
1448Reviews192Q+A100Room tips
Reviews
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The hotel was bright and light with spacious rooms- we had the basic studio but it had a full kitchen and a balcony you could sit out on- we were on floor 1- floor 5 also had the bar which could be quite loud if you were trying to sleep- didn’t affect us- very welcoming and friendly staff, excellent food via the buffet( we booked for breakfast but also ate there a few evenings- great value).Lovely gardens- free shuttle bus down to the centre and back until 7- would definitely come here again!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: You can park for 5 euros per day- we had a package so used the free stress free shuttle bus and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Cordoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded 3 days ago
Dear Caron, Thanks for your excellent comment. We are glad that everything was to your liking and that you had a good stay with us. We hope to see you here again soon. Greetings EDEN HOLIDAY PARK TEAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We have just returned home from an excellent stay here, all the staff we met were friendly and helpful, the room was brilliant, over looking the well kept gardens. We opted for the bed and breakfast stay, the buffet breakfast was good value for money and suited everyone. The hotel is up a hill and may not suit the elderly or those with mobility issues but a courtesy bus is available,we were happy to walk to town and back again. Overall we would happily stay at Eden Park again.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Laura Cordoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded 1 week ago
Dear Andrew R, We thank you for the good review about our hotel. We are pleased to know that everything was to your liking. We hope to see you here again soon! EDEN HOLIDAY PARK TEAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were looking for a hotel away from the 'beach orientated' razzmatazz usually associated with the south of the island and closer to the islands' natural landscapes. This hotel fitted the bill perfectly. Our room, a studio, on the 4th floor was spacious and clean with views overlooking the garden and towards the mountains. OK, so the décor is a bit '80's in design but it was fine. Big plus-points for us were a spacious bathroom with a large walk-in shower, a large bed and plenty of clothes hanging space. Importantly, it was also quiet. There were the usual terrestrial UK channels on the TV although we hardly watched it TBH. The rooms are not air conditioned but our room, which faced south-east'ish remained cool with curtains drawn during the day even though outside temperatures rose to near 30C at times while we were there. As with services in general, it's the staff that can make a big difference. We found the Eden staff to be excellent, particularly in Reception and the Restaurant (Eusebio and Michael deserve special mention here). Friendly, helpful and very accommodating with my attempts at speaking Spanish (their English was excellent of course). Our overall verdict on the food was that it was 'OK' - plentiful and lots of cosmopolitan options. The weather while we were there was good so we were able to eat outside most of the time, which was a pleasant treat. We hired a car (from CICAR - highly recommended by us) for the duration of our stay and were able to park it in the hotel grounds for 5 Euro/day. There is a limit to the number of spaces though and although we never had a problem it may be necessary during busy times to use their alternative (also off-street) parking a short distance away. Puerto de la Cruz is on the slopes or the mountain range and can therefore be a bit of a challenge for those with impaired walking mobility. There are a few, mostly short, gradients in the grounds of the hotel but there are wheelchair friendly slopes in addition to steps in most places. There are of course lifts inside the hotel itself. So, in summary, for those wanting to explore the island and are not looking for the traditional beach holiday, this hotel should fit the bill very nicely. We would stay again without hesitation.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: There are 2 swimming pools and Plane Tennis courts. The hotel also provides a shuttle bus to the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Laura Cordoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded 1 week ago
Dear David G, We are very glad that his stay with us was exemplary. That comforts us and helps us to continue improving. The messages will be transferred to the reception and restaurant. We hope to see you here again soon. Greetings, EDEN HOLIDAY PARK TEAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friend and I visited the hotel at the end of January 2023. We just wanted to say a huge thank you to Lucia who works there! We really enjoyed our stay and she made it so much better by being a lovely host. She was so welcoming as well and a really hard worker! Mi amigo y yo visitamos el hotel a fines de enero de 2023. ¡Solo queríamos agradecer enormemente a Lucía que trabaja allí! Realmente disfrutamos de nuestra estadía y ella lo hizo mucho mejor al ser un anfitrión encantador. ¡También fue muy acogedora y muy trabajadora!
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Laura Cordoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded 2 weeks ago
Dear Grace, Thank you for your amazing review. We are glad that everything went well. The message will be forwarded to Lucia. We hope to see you too soon again! HOLIDAY PARK EDEN TEAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent value. Surprised it's only 3* rated, possibly cos some of it looks a bit dated, but that's no problem at all. Kind, competent, helpful staff. Delicious hot and cold breakfasts from the extensive buffet. Three swimming pools: one indoor (heated), one outdoor, one on the roof for nudists only. Tennis, mini golf, free shuttle bus down to the biggest supermarket and back.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Laura Córdoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded 4 weeks ago
Dear Graham B, We are glad that everything was to his liking. We love that you take the time to share your opinion about us. We hope to see you here again soon, Greetings EDEN HOLIDAY PARK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is fantastic for a 3star. Manager and all staff are so friendly. We have been here a week and have another to go fortunately. Free bus into town and return if required. If. You stay late in town which we do taxi only 4 Europe’s back to hotel. Eden bar with entertainment every night and a great jovial friendly barman. There is nothing I dislike about this place.
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Date of stay: February 2023
Rooms
Service
Room Tip: Our room 914 is nice and lovely views but doesn’t get sunshine on balcony.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Laura Córdoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded 4 weeks ago
Dear Steven, We are glad that everything has been to your liking with us. Thank you for rating us and sharing your opinion. We hope to see you here again soon, Greetings EDEN HOLIDAY PARK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bathroom disinfected upon arrival. Big room. Shower heads need cleaning. Bad water preassure. Spider webs on ceiling. Functional kitchen but were missing a wine bottle opener and larger knives. Bath towels soft but torn. Building with reception looked renovated inside, other buildings not so much. Noticed a lot of work had gone into fixing the beautiful garden, next step would be fixing the buildings, inside and out. Beds were old and squeaky. Bad air in the rooms, cold if you left the windows open.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Laura Córdoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded Feb 15, 2023
Dear Guest, Thank you for taking the time to write us an opinion. This helps us improve. We are sorry for the situation, it will be transmitted to the corresponding department. Greetings, EDEN HOLIDAY PARK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m a 53 year old man I’ve traveled many different locations and countries, we booked this holiday through Tui on the assumption based on reviews that it was family oriented and English friendly The apartment is fine, the staff don’t understand English and the majority of them are very rude I have many food intolerances, breakfast I can manage to Find something to eat and has a varied choice , when it comes to lunch the options are very limited With only being bed and breakfast guests we have to pay to eat here the rest of the day, when I went to choose there was no option for me and no foods were labelled for allergens , I asked the staff for help and not one of them seemed to understand me, I tried to explain my situation and asked if they could cook me something and i was refused and one of the staff members was rude , I complained to reception and the hotel Tui rep. I explained the problem and the fact there was no labels on the food and miraculously the next day foods were labelled yet half of them were incorrect, there was nothing I could eat apart from salad or fruit. I asked if they cook cook me a steak and again I was flatly refused , I asked reception who then rang down to kitchen and told them to cook me one and again I was refused, back to the reception to complain and she just shrugged….so we had to take a taxi down into town €10 as it was a Sunday, to get something to eat If you are English or have any intolerances/allergies DO NOT visit this hotel, I have been bad with my stomach since I arrived , options are limited ….”cook in your room you have an oven” as advised by the Tui rep or taxis throughout the day up and down to town…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Córdoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded Feb 8, 2023
Dear Rodie, Thank you for taking the time to write a review. We are sorry that you had a bad experience at our hotel. We are here to improve the mistakes and continue to improving ourselves every day. Kind regards, EDEN HOLIDAY PARK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at Eden Park on Tuesday 31 Jan and are here till Feb 10……here’s what I think Firstly I’ve never been to Tenerife before apart from a day stop on a cruise….so I didn’t really know much about the different resorts, I was looking for a holiday for myself, my partner and our 12 year old daughter. After reading the reviews for this resort and hotel I believed I’d found the ideal place, resort perfect for couples and families , and the hotel, although located at the top of a lot of steep hills seemed to have what we were looking for too. There’s a free shuttle bus provided by the hotel which is great but it doesn’t run on fiesta days, Saturday afternoons or Sundays …… Now the rooms are ok, bit dated but very spacious….the hotel is split in two parts and the building we are in….guess what….another hill…not looking forward to pushing my cases back up that on Friday!! At around about 6am the lifts start whirring and you can hear every footstep of people walking around…. The gardens that the hotel is set in are lovely and the view from my balcony is stunning too….there isn’t many places to sunbathe around the hotel either as most of the sun decks have now been replaced with solar panels this week Apart from the receptionist who we met on arrival the rest of the staff have been damn right rude , the hotel and the resort we have found are not very geared toward the English and there is an obvious language barrier This is not a resort for families and Tui need to change their review of the place My partner who had many allergies and that’s why we choose self catering has come across many barriers too…..if we eat out none of the restaurant staff seem to speak English and therefore don’t have a clue what we are wanting even when we have tried to translate….I don’t know if this is truly not understanding or just plain ignorance ….when eating in the hotel nothing was labelled with allergens and again the staff couldn’t answer questions on what the foods contained, ….it wasn’t until I visited the rep with my concern of someone maybe ending up really poorly ….her answer was “you’ve got a kitchen cook in your room” and then that day every food in the restaurant was labelled All in all , the resort itself is pretty and some of the views are stunning and I’m led to believe there’s some lovely walks..and so for a different kind of holiday and maybe just the two of us that would suit But we were looking for somewhere to relax….to enjoy some family time, (not looking for lively either mind)…..this is not the resort for either…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Córdoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded Feb 8, 2023
Dear Customer, As we told you during your lunch at the restaurant, we are very sorry that we did not meet the expectations you had of us. As humans, we can make mistakes, but we are always here to assist you and correct any mistakes that we may have made. Kind regards EDEN HOLIDAY PARK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What can I say?We're here 'til Tuesday and it can't come soon enough!! No heating...we've been froze in our room since we got here.....am putting the oven on later so I can have a shower and not freeze when I get out. Apparently you can hire a heater...sorry I'm all inclusive so am not paying extra for anything All inclusive......you have to sign a bill every time you have anything outside mealtimes You can only get a coffee at certain times of the day at certain bars.......but if the coffee machine is broken at one bar...tough **** You feel lucky if you get out of the lifts alive!!! The maids start at 8am,chattering away...hoovering the carpets.....me thinks they want you to get up and out!! The whole place is so dated and tired I would definitely not recommend this place to anyone PS...if you're coming here in the summer you'll probably be as hot in your room as we are cold so avoid at all costs.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Córdoba, Atención al cliente/recepción at Parque Vacacional Eden
Responded Feb 6, 2023
Dear Customer, We are very sorry that we did not meet the expectations you had of us. We believe that there has been a misunderstanding with the heater, what we ask for is a deposit, but we do not charge for it. Kind regards EDEN HOLIDAY PARK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$47 - $71 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parque vacacional eden hotel puerto de la cruz
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
224
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Claim Your ListingPARQUE VACACIONAL EDEN - Updated 2023 Prices & Hotel Reviews (Puerto de la Cruz, Spain)
Frequently Asked Questions about Parque Vacacional Eden
Which popular attractions are close to Parque Vacacional Eden?
Nearby attractions include Xwander Tenerife (0.3 miles), Jardin de Orquideas de Sitio Litre (0.3 miles), and The English Library Tenerife (0.3 miles).
What are some of the property amenities at Parque Vacacional Eden?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Parque Vacacional Eden?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Parque Vacacional Eden?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Parque Vacacional Eden?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Parque Vacacional Eden?
Conveniently located restaurants include El Rey de las Tortillas, Park Cafe-Restaurante, and Tasca Paso Doble.
Are there opportunities to exercise at Parque Vacacional Eden?
Yes, guests have access to a pool and a sauna during their stay.
Does Parque Vacacional Eden have an airport shuttle?
Yes, Parque Vacacional Eden offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Parque Vacacional Eden?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Parque Vacacional Eden?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Parque Vacacional Eden?
The staff speaks multiple languages, including English, Spanish, and German.