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Puerto Resort by Blue Sea

C/ Acevino, 8, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Hotasa Puerto Resort Bonanza Canarife Palace)
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675 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Southampton, United Kingdom
Level Contributor
2 reviews
2 of 5 stars Reviewed yesterday NEW

arrived 11 july 2016 hotel very out dated had to keep going to reception to enquire why my room was not cleaned,only one out of the three hotels serve lunch so busy busy,no tea or coffee available at meal times unless its breakfast time,staff dont seem to want to mingle and socialize.Half way through our holiday it was school term... More 

Helpful?
Thank cindersjj2
London, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

as a tour agent in england i have sent many passenger (more than 100) to this hotel,we never had a single complaint so far though out all our surveys and they all have enjoyed their stay here.they mentioned about the good location and the amazing staff.I Will keep recommending this hotel to my future passengers too

Helpful?
2 Thank Andy C
Portsmouth, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I've just had a week all inclusive Holiday at this hotel. It's been excellent and the staff are very likeable and helpful. Do be warned that the wine from the pool bar and Casablanca bar is very cheap quality - whereas the tap wine in the restaurant on floor 0 is much better. The restaurant itself only serves wine lunch... More 

Helpful?
3 Thank Natt B
Tel Aviv, Israel
1 review
2 of 5 stars Reviewed 3 weeks ago

Food was bad and every day the same. Internet very poor and only in lobby. Rooms were poor. Didnt even give a bag for the head for shower. Dont think its a 4 star hotel more like 3 stars. The reseption was at another building and we always had to go there for questions.

Review collected in partnership with Amoma.com

Helpful?
Thank semionb140
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, First and foremost we would like to thank you for making the Blue Sea Puerto Resort Hotel your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We would like to apologise for any inconvenience you may have endured during your stay and we are truly... More 

Travelers are raving about these Puerto de la Cruz hotels

1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Bonanza Palace section of the hotel and our room was excellent! We had a sea view in two directions from the balcony, as well as a view of the hillside. (Room 1552.) The decor of the room was old fashioned, however very clean and the cleaners did a very good job and gave us new towels... More 

Helpful?
Thank moomhex
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear sir / madam, Thank you very much for sharing your thoughts about your stay in Tripadvisor. We are glad to know that the hotel equipment in general, the staff and the restaurant and its food variety pleased your desires. It really encourages us to keep improving for you. We will take into account all the suggestions, we appreciate them.... More 

portsmouth
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago

We have just arrived home from staying in this hotel ,clean rooms warm food and self service bar during day ,snacks not to bad ,we had to ask for someone to clean room which we have never in other hotels,no one to show you where to to find your room when you arrive,I had better expectations of this hotel.the staff... More 

Helpful?
Thank loulou2008
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear sir / madam, Thank you very much for taking some time and leaving your thoughts in Tripadvisor. We are happy the hotel met your expectations regarding the room cleanliness, the staff and the variety of food. We apologize for the delay of the cleaning service that it is not usual, we will take immediate actions for this not to... More 

2 reviews
4 of 5 stars Reviewed June 17, 2016

Flight was surprisingly quick to say it was 4hours long with a 2 year old who's never flown before so off to a good start but then the shuttle bus was an hour & half late, wasn't impressed as this made us miss tea time at our hotel which was a further 2hours away. The transfer people were very brief... More 

Helpful?
Thank Sarah B
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Sarah, Thank you very much for leaving your opinion about your holidays in Tripadvisor. We are glad to hear you liked the room and its cleanliness and the kindness of the staff. About the time the pool was closed due to the maintenance we apologize for the inconvenience it may have caused to you. We are also sorry that... More 

Portsmouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2016 via mobile

I returned from the resort yesterday after a holiday I didn't want to come home from. The hotel was lovely, yes the rooms are a bit dated but they were clean. The staff were very friendly and the food was fantastic. We went all inc so we used a lot of the self service drinks which was no inconvenience. They... More 

Helpful?
1 Thank SerpentSermon
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear sir / madam, First of all we would like to thank you for sharing your thoughts about your stay in Tripadvisor. We are truly pleased you enjoyed the hotel, the variety of our food and that you found good the treatment received by the staff. We find your comments encouraging to keep improving. Thank you for your nice words.... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed June 11, 2016 via mobile

We stayed for 10 days here, we went all inclusive . The staff are Arrogant and very Rude . If you are not a full paying customer you are classed as "You are cheap go away" in there own words, they look at you as tho you are lower class of life. Will not be going back or recommending this... More 

Helpful?
Thank Fenton G
Tiel, The Netherlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 30, 2016

Rate/quality was good. Breakfast and dinner were very good. Room was ok end staff was friendly. It was a very pleasent area. Parking was no problemen and wifi was of a good quality. There was no lcd televisie, a little oldfashion.

Review collected in partnership with Alpharooms

Helpful?
3 Thank vermehen
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear sir/madam, First of all thank you for sharing your experience at the Hotel Puerto Resort by Blue Sea. We are glad to hear you enjoyed your holidays with us and that the hotel facilities and the staff pleased your desires. Thank you very much for your nice words. We are already looking forward to welcome you again in a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel Blue Sea Puerto Resort is located on the island of Tenerife, the largest of the Canaries. Visitors can enjoy the beautiful black sand beaches like Playa Garden or the fabulous selection of parks, museums and historical monuments. It is essential to visit the leisure complex Martianez Lagos, created by the artist Cesar Manrique in Puerto de la Cruz during any stay. The Hotel is located in a residential neighborhood near the beach. This location is perfect for enjoying all the activities of the island and the subtropical gardens that surround the resort are a great way to relax after a day of hiking or beach sports. The rooms are designed and equipped to make your stay as pleasant as possible. All rooms have a separate bathroom, air conditioning, balcony or terrace and a safe. There is also a mini bar (extra charge). With regards to services, the Blue Sea Puerto Resort also has an outdoor swimming pool, pool bar, health club and tennis courts. ... more   less 

Additional Information about Puerto Resort by Blue Sea

Address: C/ Acevino, 8, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Hotasa Puerto Resort Bonanza Canarife Palace)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $59 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Puerto Resort by Blue Sea 4*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Blue Sea Puerto Puerto De La Cruz
Hotasa Puerto De La Cruz
Puerto Resort By Blue Sea Tenerife/Puerto De La Cruz
Hotel Style:
#4 Spa Hotel in Puerto de la Cruz
#26 Luxury Hotel in Puerto de la Cruz
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