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Calle los Robles 2, 38400 Puerto de la Cruz, Tenerife Spain
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Traveler (422)
360
Panoramas (7)
Room & Suite (280)

About

#36 of 81 hotels in Puerto de la Cruz
Location
3.8
Cleanliness
4.2
Service
4.0
Value
4.0
Set in the residential area of La Paz, next to the Botanical Gardens, with views over the Orotava Valley, Mt. Teide and the sea, and just a 10 minute walk from the centre of town, the Lago Martianez swimming pools and the beach. It is a tourist complex built in 1974 and totally refurbished between 2001 and 2004. It holds the “Tourist Quality Q” awarded by the Spanish Tourist Quality Institute and it consists of over 240 units between apartments and studio apartments.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Tennis court
Table tennis
Car hire
Meeting rooms
Hand massage
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Wine / champagne
Poolside bar
Board games / puzzles
Head massage
Massage
Neck massage
Solarium
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private balcony
Safe
Sofa
Telephone
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, German

Location

Full view
87Good for walkers
Grade: 87 out of 100
69Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
691Reviews45Q+A50Room tips
Traveler rating
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Popular mentions
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Most Recent
Antti A wrote a review Nov 2022
10 contributions11 helpful votes
We had one week here and it was 3rd time in Puerto de la Cruz and 1st in this hotel. Good location, a short walk to centrum. Big super market around corner. Large rooms, we took a double room with over 70m2 with two balconies. Room cleaning worked daily. Basic kitchen equipments, although we did not cook. The buffet breakfast was cheap and good, also buffet dinner. Wifi did not work smoothly, it dropped all the time.
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: bus stop around corner, you may pay by credit card in the bus. Cheap way to visit e.g. Santa Cruz...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Teleri O wrote a review Sep 2022
2 contributions1 helpful vote
Stayed for three nights with friends. Classic Spanish hotel. The pool area was lovely and clean and plenty of loungers and umbrellas. The pool was a good size and deep. I rarely leave reviews but certain staff members had gone above and beyond to help us. We had booked breakfast but on our last day we had to miss it, the man at the reception sorted us out with some packed lunches (including a gluten free option). Also the food was very nice and one chef made sure I had gluten free bread and pastries in the morning. On the one evening we ate in the hotel the chef came over to me with a slice of gluten free cake which I really appreciated as I hadn’t even asked! Excellent customer service! The only negative (and reason for 4 starts instead of 5) were the beds, the sofa bed was not very comfortable for an adult to sleep on. The room was basic but contained all the essentials and was clean. Would recommend the location but the walk down to the town is very steep and maybe not the best if you have mobility issues or don’t fancy walking up a hill in the heat!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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evarofe87 wrote a review May 2022
London, United Kingdom31 contributions14 helpful votes
I stayed for a week with my best friend. We booked an apartment for two people which was very spacious. Twin beds, living room area with mini kitchen with all you need to prepare your meals and a balcony facing the swimming pool and the Teide. The reception works 24/7 and the team is always willing to help you with a smile. The breakfast is also very nice. You will find plenty of choices on their large buffet. The team at the restaurant are very polite, greeting us every morning and wishing us a nice day. The swimming pool is very nice with warm water and a bar on the premises. Masaru apartments are on the high part in Puerto de la Cruz but you would be able to reach the seaside within 15 minutes walking. Very good price for the service provided. My friend and I had an awesome week with you!!
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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corinne61 wrote a review Apr 2022
Dunfermline, United Kingdom150 contributions40 helpful votes
We stayed for two weeks. Any problems were sorted by the management when we complained. Handy having fridge and kitchen equipment, with a living and diningroom area. Would have liked to have a kettle in room. The restaurant is to be commended. The food is fantastic! We were half board but the price for purchasing food at the cafe or restaurant was very reasonable. The restaurant staff were amazing. They were very child friendly, happy, helpful and I thought they were marvellous. The live entertainment was not to our taste. A performer with a keyboard. There really is not enough room for people to want to enjoy the entertainment to be fair. Hotel had a heated pool for April. Life guard on duty with inflatables banned. Reception staff team of a man and woman were exceptionally helpful.
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Date of stay: April 2022
Value
Location
Service
Room Tip: There are restaurants and bars along one side of the hotel which can make those rooms noisy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Albert wrote a review Sep 2021
Stockholm, Sweden121 contributions66 helpful votes
+ Plus for: Location + Pool + Very helpful and nice staff + You can park the car outside the hotel + good prices in hotel cafetera + Near motorway + Near city and shoping + many good restuarants near. - Minus for: The water temperature of the pool should be few degrees more.
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Date of stay: January 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bego C wrote a review Aug 2021
Barcelona, Spain43 contributions28 helpful votes
Everything was excellent during our stay of 1 week. The location is perfect for visiting the island of Tenerife, lots of restaurants and shops nearby, plenty of parking for free and the staff really made us feel at home.
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Date of stay: August 2021
Value
Rooms
Service
Room Tip: I choose a room with sea view and you can enjoy beautiful sunsets
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cleobyrne wrote a review Feb 2020
Wicklow, Ireland42 contributions65 helpful votes
Lovely well maintained hotel with immaculate gardens. Our room overlooked the pool so every morning we witnessed the stampede of guests at 8.50am literally running to grab their sun beds for the best locations. Absolutely disgraceful behavior and I won’t name the nationality but they are well known for this type of selfish behavior. Apart from this, breakfast was good, staff helpful and rooms were spotless.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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nummynum wrote a review Jan 2020
Ireland54 contributions43 helpful votes
We stayed here as a family of 5 over new years. Hotel is a decent 3 star hotel that's clean and well maintained. Staff are friendly and most spoke good English. The pool is great, its heated in winter which is a must. Pool is set in beautiful gardens and Tennis(10€ per hour) and table tennis is available on site. Great washing machine (€3) & dryers(€2). Pool towels are available for €10 deposit each. We were in a room over a bar on the street side and some nights its was extremely noisy until 2am. We asked to move but unfortunately they didn't move us. No sun on balcony either so I think it was just a bad room allocation. There are lots of eateries in the area (we like mini golf restaurant) and also a great playground right beside hotel. Town is about a 15-20 mins walk down the steps and taxi back is €4. I would stay here again but hopefully not in room 145!
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frank R wrote a review Nov 2019
128 contributions110 helpful votes
The hotel, being from the 1970's, is a bit worn out, but generally kept tidy and clean. It is what you expect when booking a 3-star hotel in this part of the world. The apartments have the basic necessities and a small kitchenette with a 2-plate stove, fridge/freezer and microwave oven. No toaster, but a kettle can be borrowed free of charge at the reception. The staff is friendly and attentive. We pointed out a few issues with the room, which were fixed within an hour. The swimming pool (heated( is very large, and there is a also a smaller childrens pool. There is the typical circus with the battle of the sunchairs starting a 9am, when the pool deck is opened. As is often the case, guests reserve chairs by putting their towels on them, and then disappearing for hours. A practice which is explicitly forbidden by the hotel, but accepted nevertheless. We never visited the restaurant, but every single guest we spoke to was deeply disappointed by the quality and quantity of the food ... or lack thereof. As you might have guessed, it's buffet only. So if you are staying, don't book the food package. There are lots of very good restaurants in Puerto de la Cruz center, which is a 15-minute walk away. Returning (uphill) is a 5 EUR taxi ride. In the immediate vicinity you will find the obligatory shops selling straw hats, swimming gear, postcards and other tourist items. Most of the restaurants/cafes just outside are of questionable quality. Go the the city center ... at least in the evening.
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Date of stay: November 2019
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Halina S wrote a review Oct 2019
London, United Kingdom160 contributions83 helpful votes
We stayed there for a week only. We liked the garden and the heated big pool. The hotel was clean and quiet, After removing a noisy bed cover we enoyed comfortable beds. Rooms are basic but comfortable and well-equipped for a carefree stay, cleaned daily. Unfortunately, only BB is possible. If not, we'd definitely be back next year for a longer stay, but we like the flexibility to have our own meals on a balcony.
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Date of stay: August 2019
Location
Service
Sleep Quality
Room Tip: upper floor, pool view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$58 - $88 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
masaru apartments hotel puerto de la cruz
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
233
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APARTAMENTOS MASARU $91 ($̶9̶8̶) - Updated 2022 Prices & Hotel Reviews - Puerto de la Cruz, Spain

Frequently Asked Questions about Apartamentos Masaru
Which popular attractions are close to Apartamentos Masaru?
Nearby attractions include Botanical Gardens (Jardin Botanico) (0.2 miles), San Amaro (0.1 miles), and Apricot (0.09 miles).
What are some of the property amenities at Apartamentos Masaru?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Apartamentos Masaru?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Apartamentos Masaru?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Apartamentos Masaru?
Conveniently located restaurants include Black Sea Restaurant, Edelweiss, and Delhi Darbar.
Are there opportunities to exercise at Apartamentos Masaru?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Apartamentos Masaru?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Apartamentos Masaru?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Apartamentos Masaru?
Many travelers enjoy visiting Castillo de San Felipe (1.3 miles), The English Library Tenerife (0.8 miles), and Bateria de Santa Bárbara (0.8 miles).
Does Apartamentos Masaru have any great views?
Yes, guests often enjoy the ocean view available here.
Is Apartamentos Masaru accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.