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diverhotel Tenerife Spa & Garden

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927 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Me and my girlfriend booked this holiday as a last minute deal via Teletext Holidays. We were sold this as a 4* All Inclusive Holiday with Spa and Gardens and a double room. Firstly, we arrive to our room to find two single beds.. So we decided to push them together and forget about it. Then we headed off to... More 

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Thank Josh J
Derbyshire, United Kingdom
Level Contributor
131 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed all inclusive for 10 days. Hotel was nice - room was lovely and very clean! We did have an issue with a connecting door between rooms. I really don't think rooms with connecting doors should be given out to people who do not know who's on the other side. They should be for families alone. They offer no soundproofing-... More 

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2 Thank KWard126
1 review
4 of 5 stars Reviewed 1 week ago

This was the 5th or 6th or maybe 7th time I took my family to Diverhotel Tenerife. No wonder, since its my boy's favorite place - aged now 12 and 10, but don't mind the age...The children's and teens club will take make sure that your kids will wanna go again and again... While the superb animation team ensures that... More 

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Thank Fatima S
Crawley, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Not 4 star, rooms ok but menu awful, pigs feet, oxtail, precooked food isn't kept hot, or is undercooked or raw. Frozen hot dogs! and the quality of meat was awful. Lots of broken fixtures & fittings, tables and chairs. dirty cutlery, sticky furniture, pool too small and tiles slimy and slippery as not cleaned during our 2 week stay.... More 

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1 Thank Nigel650S

Travelers are raving about these Puerto de la Cruz hotels

dorset
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We have just been for a week at The Diverhotel from 2nd-9th of August as 2 young couples. We had looked for a cheap all inclusive and not booked with much notice so can't really complain at the simplicity of the hotel. Upon arrive the reception staff were perfectly pleasant and held our cases in the office whilst we went... More 

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1 Thank katylou82
Keighley, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Room was small and basic.as a family of four we thought the room was too snug for 4 people. The pool area was lovely my kids loved the slide, but bar service was very slow at times especially evenings. Staff were really nice and polite. Stayed for 12 nights and in that time only a couple of professional shows were... More 

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1 Thank carlofam
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were extremely sceptical having read some awful reviews on here. Faulty Towers sprung to mind. However that couldn't have been further from the truth. We were met with a very clean and spacious hotel. Reception staff were very welcoming and spoke good English (not that they should have to). Our room was very clean and spacious. Very comfy beds,... More 

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5 Thank Rachel Q
Southampton, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Have to be honest...not a 4 star hotel by any imagination Rooms are small. Food is poor. Bar service is poor, in fact they are downright rude, despite speaking Spanish to them. In summary, a dump and I'd never come back nor recommend it to anyone else

Helpful?
2 Thank gavuk1967
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I m currently at this hotel, as a very well travelled person I can honestly say the worst hotel I have ever been in....just been to the bar and was ignored by three staff members in favour of the rude Spanish people around me....the raw chicken at dinner should have been sent to health and safety, chickens walking and crapping... More 

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2 Thank Surreygirl04
Sheffield, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Ok hotel, food basic, entertainment more geared towards the older spanish couples that seem to be the main target clientele. Lovely gardens my daughter loved the plum and banana trees, tired looking spa. All in all it wasn't a bad experience I would certainly go back to Puerto de la cruz but maybe find a different hotel

Helpful?
1 Thank Cece_200912
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about diverhotel Tenerife Spa & Garden

Address: Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $48 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — diverhotel Tenerife Spa & Garden 4*
Number of rooms: 248
Reservation Options:
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa & Garden Puerto De La Cruz
Hotel Style:
#17 Luxury Hotel in Puerto de la Cruz
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