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diverhotel Tenerife Spa & Garden

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868 Reviews from our TripAdvisor Community

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Showing 183: English reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

4 star hotel, would not give it 1 star.  Spent a week there with my partner and 4 year old son. Staff were rude, food was awful, covered in flies dead and alive. Nothing for kids to do, unless they are Spanish. No shops nearby, had to eat out on our first night due to no food when we arrived... More 

Helpful?
Thank Jim M
londonb
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed June 6, 2016

We stayed here in June 2016. The hotel swimming pool is undergoing improvements. I would never stay in this hotel again. I will list 10 reasons why. 1) The pillows are 3 foot long and rock hard. 2) The hotel is very very very very very very difficult to find. 3) The staff are not trained in customer service at... More 

Helpful?
2 Thank tadge007

Travelers are raving about these Puerto de la Cruz hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 23, 2016

I have just returned after a 10 day break. I read reviews prior to coming and was expecting a faulty towers kind of hotel, thankfully this was not the case! Although they do have a Manuel who is adorable and not a bit grumpy as some other reviews suggested him and Maria where my favourites - please thank them both... More 

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2 Thank Hermarriedtohim
Isle of Wight, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 22, 2016

After having only mild expectations of this hotel from the brochure and other older reviews from when it was under the management of a different group, we were really had a great time. The Restaurant was the jewel in the crown as my partner has to have a gluten-free diet and we didn't contact the hotel in advance about this.... More 

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3 Thank Fbstard
Southampton, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 20, 2016

Arrived at this hotel, greeted by a warm welcome. Staff were lovely and all were very accommodating. Rooms were clean and tidy although a little dated. We had a lovely view over the pool and could see Mount Teide. The pool was clean and heated.mthete was plenty of sun beds too. The animation team, particularly Zaida was fantastic. Beds were... More 

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1 Thank roxy0406
Coventry, United Kingdom
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 20, 2016

I have recently spent 5 days at this hotel. It provides basically what one has paid for. The pool is clean. Staff are nice. plus the food and drink was great. The gardens are nice and a tennis court, pitch and put are available. It is quiet to sleep there. Donot expect a rowdy hotel. also alot of middle aged... More 

Helpful?
1 Thank lisajones136789
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed April 14, 2016 via mobile

Hmmmm. Difficult one this. To give you the background this is my opinion as an English family man traveling with his wife and two kids aged eight and seven. Personally as my holidays go I like the sun to be out , the food and drink to be good value and tasty and to be in an area with Like... More 

Helpful?
5 Thank Chunkymunky24
Llanelli, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 13, 2016 via mobile

Arrived at hotel looked lovely and clean room ok. Destination to far out of town entertainment no good for kids or anyone who speak English all in Spanish and that everything. Pool freezing cold hot tub kids weren't allowed in. Food was terrible apart from breakfast. We have been to 2 star hotels and never fussy about anything as long... More 

Helpful?
1 Thank shelley8907
Houghton-le-Spring, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 12, 2016

I was a bit wary about this hotel based on some reviews, from English speaking reviewers. However, for me personally I needn't have worried. It may not suit everyone, so just be honest with yourself before booking. The hotel is NOT dominated by British people. I heard German, French, Spanish, English, Scottish and Welsh accents / languages. This wasn't a... More 

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1 Thank IamMrMagoo
Staffordshire, United Kingdom
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 31, 2016

After seeing some of the reviews recently for this hotel I was not looking forward to staying there but I have to say it's excellent value for the amount you pay and we had a very pleasant stay. I agree that it is not quite a 4 star but it is a good 3 star. 1)Rooms- A bit dated but... More 

Helpful?
3 Thank 675pmb
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Double Standard Room with Mountain View (29)
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Double Standard Room with Teide View (39)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about diverhotel Tenerife Spa & Garden

Address: Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $54 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — diverhotel Tenerife Spa & Garden 4*
Number of rooms: 248
Reservation Options:
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa & Garden Puerto De La Cruz
Hotel Style:
#15 Luxury Hotel in Puerto de la Cruz
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