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    diverhotel Tenerife Spa & Garden

    Calle Guerrero, 14 | Urbanizacion El Durazno, 38400 Puerto de la Cruz, Tenerife, Spain
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    Best prices for your stay
    8/6/2017 8/7/2017
    $214
    $214
    Traveler (598)
    Room & Suite (228)
    Pool & Beach (80)
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    Overview
    • Excellent23%
    • Very good38%
    • Average21%
    • Poor9%
    • Terrible9%
    Travelers talk about
    Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Spa
    Wheelchair access
    Meeting Rooms
    Laundry Service
    Tennis Court
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Hotel Spa Villalba
    462 reviews
    #1 of 5 hotels in Vilaflor
     
    Hotel Riu Garoe
    759 reviews
    #1 of 80 hotels in Puerto de la Cruz
     
    IBEROSTAR Grand Hotel Mencey
    1,761 reviews
    #1 of 17 hotels in Santa Cruz de Tenerife
     
    Iberostar Anthelia
    2,507 reviews
    #3 of 58 hotels in Costa Adeje
     
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,114)
    Traveler rating
    Traveler type
    Time of year
    Language

    1 - 5 of 244 reviews

    Reviewed 2 days ago via mobile

    Recently just spent 14 days at this hotel, have never felt the need to leave a review on any other previous family holidays, due to the way this hotel works I feel i should make British families aware. First Room given to my family (2adults...More

    Thank Richardal1
    Reviewed 4 weeks ago via mobile

    Reading reviews on here before arriving I was a bit put off, ignore them. The hotel is lovely, the staff are so welcoming to all languages/cultures. Rooms are clean and tidy, air on and a fan. We didn't pay any extra and got a balcony...More

    6  Thank jess0ca
    Reviewed May 17, 2017 via mobile

    Booked a sea view room, and when we got to the hotel it was bad enough that the receptionist spoke very little English, but when we got to the room it was so outdated. Holes in the door, holes in the sofa that came with...More

    Thank CCMM1771
    Reviewed April 21, 2017 via mobile

    Very poor quality treated like second class citizen. Cocktails if you were paying were beautifully presented but as all inclusive they had no fruit or decoration nothing like the picture on the bar. Pina colada was a slushy from a machine. Food was a let...More

    Thank Erica J
    Response from P-Stor, Gerente at diverhotel Tenerife Spa & GardenResponded May 18, 2017

    Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay was not all what it could have been. About the buffet food, every meal (breakfast, lunch and dinner) is supervised by the Head...More

    Reviewed April 20, 2017

    The hotel does not really cater for English guests, so I suggest you brush up on your Spanish. The free WiFi was actually only for 1 hour a day in reception, very disappointed in this day and age, but they will charge €20 per device...More

    2  Thank Paul J
    Response from P-Stor, Gerente at diverhotel Tenerife Spa & GardenResponded May 18, 2017

    Dear guest, Thank you very much for sharing your experience. Only through the comments of our guests, we are able to know about their experiences. With respect to the incident regarding the Internet connection, there is one hour free of Internet connection at the reception...More

    Hotel Spa Villalba
    462 reviews
    #1 of 5 hotels in Vilaflor
     
    Hotel Riu Garoe
    759 reviews
    #1 of 80 hotels in Puerto de la Cruz
     
    IBEROSTAR Grand Hotel Mencey
    1,761 reviews
    #1 of 17 hotels in Santa Cruz de Tenerife
     
    Iberostar Anthelia
    2,507 reviews
    #3 of 58 hotels in Costa Adeje
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    Details
    • Price range
    • $45 - $467 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Puerto de la Cruz
    • #18 Luxury Hotel in Puerto de la Cruz
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 248
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Priceline, Hotels.com, TripOnline SA, Cheap Tickets and Cancelon so you can book your diverhotel Tenerife Spa & Garden reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Tenerife >
    • Puerto de la Cruz
    • Also Known As
    • Playacanaria Hotel Puerto De La Cruz ,
    • Hotel Playacanaria ,
    • Diverhotel Tenerife Spa & Garden Puerto De La Cruz
    Add Photo Photos
    Traveler (598)
    Room & Suite (228)
    Pool & Beach (80)
    Dining (60)
    Hotel & Grounds (467)
    Family and Play Areas (13)
    Bathroom (5)
    Nearby
    Sponsored by:
    IBEROSTAR Grand Hotel Mencey
    1,761 reviews
    18.07 miles away
     
    Hotel Riu Garoe
    759 reviews
    .71 miles away
     
    Iberostar Anthelia
    2,507 reviews
    25.00 miles away
     
    Hotel Spa Villalba
    462 reviews
    18.10 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Clare F
    March 27, 2017|
    AnswerShow all 4 answers
    Response from But2nnose | Reviewed this property |
    Yes. You have to leave a deposit though. You get it back at the end.
    0
    Votes
    ladylime
    It the same hotel I stayed at when it was called the Canaria Spa and was very popular with SAGA but they were a chain of hotels and there must have been some sort of problem for one day all the SAGA people were kept in the hotels (the whole chain) until something financial was sorted out. It is a pity because as you said there are few british there and if you travel there alone it can sometimes feel as if you aren't in Spain either. I too faced the goats. They belong to one of the farmers and since before tourists they have been grazing the barranca sides. It found strange to me that we as such an expensive hotel and people with money were right alongside those who had very little at all. I imagine that when the Guanche lived in the caves along the barranco that they took the goats inside for protection. Now of course Tenerife has no water of its own and it has to come from another island. Some of them do flood a bit if there is a huge amount of rain, but not often. The back windows were a lot were, they just looked at the side of the rocks built into the hotel a few feet away. The wasteland at the back was to be houses but the funding came to a stop at some time and only a few roads related to them are left. Did you see the kites and other unusual birds drifting aloft? I quite like the small garden that had music at night, except that I ended up with bits from something each time. The staff usually assume you are German, so one of them spent some time speaking to me in german until I explained to them in Spanish that I was not German! I know a few who wander unknowingly into the nudist area, as they didn't understand the Spanish word for nauralista, which means naked. So we had a laught about that as she was looking for nature and interesting birds! They didn't have chickens there then but they did have a cleaner who had an awful cold and I ended up in bed for a week as a result feeling awful. Yes, it does seem a long way from the town and I was there for carnival so up and down a lot so I doubt I would stay there again. My room was above the restaurant so for at least an hour before say lunch the room smelled of food, in fact it never seemed to go away. I too also saw a lot of young people without an guidance behaving badly. They seem to put them in there when they have no other hotel to put them for some reason as they didn't stay long. Glad to enjoyed it though and I am sorry SAGA no longer use that chain as some of their hotels were really nice. Thanks for your review.
    December 4, 2016|
    Answer
    Response from ladylime | Reviewed this property |
    No, no kettle, I can't remember a fridge. They usually have them as it is additional funding for them. They have a strong box if the wardrobe but that is extra. There are some tiny friges you can buy now for say medicines... More
    0
    Votes
    Jenny B
    November 16, 2016|
    AnswerShow all 9 answers
    Response from emcoleman | Reviewed this property |
    There is a fridge! Me and partner just asked for the key at the desk! 😊 heard some had to pay though
    0
    Votes
    Room Tips
    "Learn Spanish, get earplugs for noise at night"
    Read review
    "People from upper floors were using our terrace as an ash tray. These were the themed childrens rooms so be..."
    Read review
    "Mainly twins, confirm with hotel if you require double"
    Read review
    "Best view, good facilities"
    Read review
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