Apartamentos Casablanca
C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife Spain
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$69
Fully refundable before 04/06/23
$100
$54
Hotels.com$92
Travelocity$92
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About
#7 of 81 hotels in Puerto de la Cruz
Location
4.2
Cleanliness
4.7
Service
4.7
Value
4.6
Travelers' Choice
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia).
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Billiards
Children's television networks
Paid private parking on-site
Parking garage
Wifi
Outdoor pool
Breakfast available
Snack bar
Poolside bar
Darts
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Car hire
Concierge
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Laundry service
Self-serve laundry
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Room features
Housekeeping
Private balcony
Safe
Seating area
Kitchenette
Microwave
Flatscreen TV
Hair dryer
Sofa
Iron
Refrigerator
Kitchenware
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Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, French, Spanish, German and 1 more
Location
93Great for walkers
Grade: 93 out of 100
66Restaurantswithin 0.3 miles
22Attractionswithin 0.3 miles
Contact
C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $35/day
2414Reviews350Q+A100Room tips
Reviews
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Room was dirty, poor cleaning. Some days we had just one towel and no bathroom carpet. We found cockroaches in the shower. Balcony was noisy due to heavy work in the street just 10 mtrs below, we did not stay indoors during working hours, 6 days of 14 gone, absolutely nervewrecking. Finally, after contacting both reception and travelagent several times we were accomodated to a less noisy room. We ordered a marguerita drink in the bar and were served the strangest drink, taste of perfume and cherryberry, no salt on the brim but lots of sugar at the bottom. Poolarea was small and therefore crowded, we did not use it. However the reception was friendly.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Be aware of the location of your room in this building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Very happy with our stay in a studio, so well equipped you could live here, full cooker, microwave, toaster etc best equipment of anywhere we have stayed before. We were on 5th floor the balcony had table, chairs and 2 sunbeds only downside faced busy road but it wasn't an issue for us. We had a comfy bed, pillows not very good, a walk in shower, safe was 2 euros per day, good wifi, the bar served snacks, beer 3 euros a pint, nice wine 2 euros, 5 litres of water from the bar 2.5 euros, don't buy from the little shop attached its a rip-off there. Not keen on the cocktails but bar staff friendly and the cleaning ladies lovely. Entertainment might not be to everyones taste the guy playing a piano was excellent. Only downside to the apartments they are in an elevated position so quite a walk up and down a hill or lots of steps to the main bars and shops.…
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The resort very German orientated but the German bars are very nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Once again, we returned to Casablanca. I was travelling with my 2 daughters and we stayed in 1 bedroom apartment, which was perfect for us. As a bonus, we had a beautiful view over the city to the sea. Room and hotel as a whole was very clean and well kept. Bathroom was refurbished after our last visit and it was very nice. Room floor is quite cold, so take the slippers with you. Hotel bar / restaurant staff was absolutely great and my girls just loved them. Therefore we visited there almost every evening and had some drinks & evening snacks. There was also some music entertainment. Thank you all for the great stay it was real pleasure to spend our 2 weeks holiday in Casablanca. We will return again!
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Cold floors, take slippers or woolen socks.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We were very excited to visit here because of the reviews. How wrong we were. We wrote a few weeks in advance asking very nicely if we could have a balcony that had some sun due to me recuperating from some serious health issues. We hoped to be able to spend some time on the balcony and rest. On arrival we were given an apartment with no sun, we asked to move and were given a map of the complex with an arrow pointing at the balcony indicating morning sun. The following morning it was total shade. They did not care. We asked again to be told long lets have priority, this is not true. There were many people coming in over our holiday going straight into sunny rooms. We spoke to a number of them. We offered to move at anytime throughout the holiday to be helpful. We elicited help from the Jet2 rep who did try and they promised to look again after 1 week, did they, of course not. This was standard promises they make to everyone but have no intention of even trying. We have never met such cold uncaring reception staff and they just totally ignored the Jet2 rep and our requests. We tried to have lunch on the balcony and just shivered. We were literally forced to go out when they knew I was recuperating and asked for some kindness. We also wrote in advance, before we booked, to ask the temperature of the pool as it is advertised as heated. They emailed me back saying 25c but it might be lower due to the weather. Well if the weather is cooler, you put up the temperature to compensate, well, you do if you care about your customers. The pool was 20c as indicated by test reports on the wall. They told the Jet2 rep that they would never confirm 25c, quickly backtracking when I showed the email. Again, very economical with any truth. It never warmed up and the pool was longingly looked at by 95% of the clients. Never saw more that 5 people out of hundreds, using the pool. It was freezing and they just didn't care. I genuinely believe that they have become so complacent with the excellent reviews, that they just don't have to bother about human beings anymore, just take the money. Find a kinder more caring place to stay.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
To be fair we were not expecting much due to the price we paid, but how we were wrong. That apartment was brilliant, it had all we could ask for. Plenty of room, beds were very comfy and well equipped kitchen area. The hotel itself is spotlessly clean. Unfortunately we didn't use the pool as the weather was not great. The bar area was the only let down and why we didn't give 5 stars, bar staff were in need of lessons in customer service and we were overcharged for our drinks and meal, it was rectified when we pointed this out, but it was enough to stop us from using this facility for the rest of the holiday. The area itself catered more for German tourists than British, but don't let this put you off as the whole area is lovely, with some excellent restaurants and cafes close by, but beware of the steps, as the hotel is on a big hill and some distance from the sea front, getting back is a bit of a hike. We would recommend this hotel to friends who were going to the area of Puerto de la Cruz …
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Mariln M wrote a review Feb 2023
Stayed for 3 weeks in Sept 22. Check in is easy our apt had a few issues contacted reception and within 10 minutes a guy was at the door and stayed until he had fixed the problem. That is one of the reasons we stay here they are very good at looking after you. Apt very clean and better than most you will go to. Reception staff speak good English and are always helpful. They have a restaurant which is great value a bar with happy hour 3 times per week. Very comfortable seating areas, entertainment is fine and finishes at 23.00. English library upstairs in block A, English TV in the rooms,24 hr reception,swimming pool plenty of sunbeds. You can buy 5ltrs water for your room at the bar. About a 4 euro taxi ride to and from the centre. We enjoy it so much we have now made it our yearly holiday destination and have booked again for June 23.…
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask about upstairs library. Use the supermarket at the bottom of the famous steps on the right.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Have stayed here many times in the past but not been got a few years . Still the best place to stay in Puerto by far. Hotel never fails to please . Great staff, super clean and you need for a great stay. Pool is a tad cool to get in but once you in its great. Would highly recommend this place.
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Javier Amós García Sánchez, Director General at Apartamentos Casablanca
Responded Jan 29, 2023
Dear Billboy 1055, thank you very much for your review and for your kind words,We take into serious considaration the comments of all our guests and we are plased to inform you that we are working hard to satisfy all of you. Best regards, Marta Sánchez Departamnto de calidad.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the fourth time back, the first after lock down Staff are great and always very helpful. There looks to have been real cutbacks in toiletries especially soap and the washing up supplies The clientele appears to be changing not so many bowlers Also again the pool is freezing. On the hotel literature it says heated! When yo enquire informed it is 23*! But appears to be slightly less The pool is so underused and a pleasant lifeguard is in duty A few of the old regulars cannot understand why the pool is so cold they insist it used to be a lot warmer. Why not try hearing in up a little more so customers can make the most of facilities It is so cold when you get in it takes your breath away. The smaller pool is an ideal temperature Much as I like it here if I can find a hotel with warmer pool I shall not hesitate to book elsewhere but that perhaps is want management want if not used no need for facility and lifeguard. The lido on the seafront unseated is 18*…
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Date of stay: January 2023
Rooms
Cleanliness
Service
Room Tip: If not satisfied with room suggest you have a word with reception .They do have a list and see...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Javier Amós García Sánchez, Director General at Apartamentos Casablanca
Responded Jan 29, 2023
Dear JCWH7, thank you for your rating.It is obvious that you are not happy with the temperature of our pool.We are in the coldest months of the year and the maintenance technicians check every day the temperature and quality of the water in the pool. After a cold night, it is possible that early in the morning the water could be not so warm, but after an hour it becomes more oleasnt again. Please understand that this is an outdoor pool. We look forward to seeing you again in Casablanca. Best regards, Marta Sánchez Departamento de calidad.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nath j M wrote a review Jan 2023
Great place to stay very clean cheap bar prices nice pool we will be back next year for the money it takes some beating.We had a pool view apartment had plenty of space for a family of four we went with the twin rooms.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Javier Amós García Sánchez, Director General at Apartamentos Casablanca
Responded Jan 29, 2023
Dear nathjm2023, thank you for your kind words.If you really decide to visit us again, we will be glad to welcome you as many times as you wish. Best Regards, Marta Sánchez Departamento de calidad.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the pleasure of staying here for 5 nights in Jan.A family of 4, two adults and two teenagers. We stayed in 2 bedroom apartment. Very spacious with everything you need. However balcony was tiny. Too small to enjoy sitting out in, but we were just unlucky as some apartments appear to have very big balconies. Lots of sun loungers available any time of day. But pool was freezing. Hubby and teenagers did manage to get in though. Staff were lovely, friendly and helpful. Food and drink good and very reasonable. I would recommend these appartments.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Javier Amós García Sánchez, Director General at Apartamentos Casablanca
Responded Jan 29, 2023
Dear Sinead T, thank you very much for your rating and for your kind comments. It is been a pleasure to welcome you as our guests. Best regards, Marta Sánchez departamento de calidad
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$46 - $87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
apartments casablanca hotel puerto de la cruz, casablanca tenerife, casablanca apartments tenerife
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
287
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Claim Your ListingAPARTAMENTOS CASABLANCA $62 ($̶1̶0̶6̶) - Updated 2023 Prices & Hotel Reviews - Puerto de la Cruz, Spain
Frequently Asked Questions about Apartamentos Casablanca
Which popular attractions are close to Apartamentos Casablanca?
Nearby attractions include Xwander Tenerife (0.1 miles), Jardin de Orquideas de Sitio Litre (0.08 miles), and Mirador de La Paz (0.2 miles).
What are some of the property amenities at Apartamentos Casablanca?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at Apartamentos Casablanca?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Apartamentos Casablanca?
Guests can enjoy a lounge, a poolside bar, and breakfast during their stay.
Is parking available at Apartamentos Casablanca?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Apartamentos Casablanca?
Conveniently located restaurants include Vinoteca Con Pasión, Indian Crown Tandoori, and Bambi Gourmet.
Are there opportunities to exercise at Apartamentos Casablanca?
Yes, guests have access to a pool and a fitness center during their stay.
Does Apartamentos Casablanca have airport transportation?
Yes, Apartamentos Casablanca offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Apartamentos Casablanca?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Apartamentos Casablanca?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Apartamentos Casablanca?
Many travelers enjoy visiting Castillo de San Felipe (1.0 miles), The English Library Tenerife (0.5 miles), and Bateria de Santa Bárbara (0.5 miles).