Be Live Experience Orotava
1,795 reviews
#11 of 81 Hotels in Puerto de la Cruz
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Avenida Aguilar y Quesada 3, 38400 Puerto de la Cruz, Tenerife Spain
Update from hotel: This property is temporarily closed until 12/31/2020.Read more
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Room & Suite (188)
Dining (72)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 08/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 81 hotels in Puerto de la Cruz
Location
Cleanliness
Service
Value
Travelers' Choice
The Be Live Experience Orotava is a 4 star hotel with the best facilities for a great family holiday or for meetings and incentives in the heart of the Canary Islands. The Be Live Experience Orotava hotel is in a strategic area of north Tenerife, at 24 km. From the Los Rodeos airport and 40 km. From Santa Cruz de Tenerife, the island's main port. Guests comingo by car can reach the hotel on the TFI motorway, Puerto de la Cruz direction. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system.
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Full view
Property amenities
Paid public parking on-site
Wifi
Pool
Bar / lounge
Billiards
Entertainment staff
Car hire
Conference facilities
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Evening entertainment
Banquet room
Meeting rooms
Baggage storage
Concierge
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Ocean View
Languages Spoken
English, French, Spanish, German
Location
Full view
97Great for walkers
Grade: 97 out of 100
114Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
Contact
Avenida Aguilar y Quesada 3, 38400 Puerto de la Cruz, Tenerife Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $10/day
1,795Reviews130Q+A100Room tips
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Popular mentions
We booked through their own HomePage because of the fotos of the rooms. That was a Big mistake, because they do not align. It has had a makeup done of the rooms, but only for first viewing, because it is actually very old and used. The beds are as hard as the floor, the bathrooms are extremely old and not very comfortable. The rooms are not soundproof. If you do not eat your breakfast before 8:45, then it is a Big caos. We Will not be returning.
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Be Live Orotava, Director General at Be Live Experience Orotava
Responded Oct 8, 2020
Dear Heidi, Thank you for taking the time and effort to share your impressions regarding our popular four-star hotel in Puerto de la Cruz. First and foremost, we offer 225 modern, welcoming and spacious rooms to choose from thus, we lament to read that our room was not to your liking. On the other hand, we truly apologise for any inconvenience, we kindly advise guests to inform a member of staff regarding any issues as our staff are more than happy to address your concerns with a solution. In reference to the restaurant, we always appeal to the responsibility of our clients, for our part we have made an investment in security mechanisms, protocols and staff trainning, so, we should point out that if all our guests respected the rules and measures we would not have any chaos. Overall, we would like you to know that we have taken your valuable comments on board and we are disappointed if your holiday seemed less than perfect however, we hope you have taken home some pleasant memories. Sincerely, Jordi Simó Hotel Manager
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Room cleaning was bad. The pool is nice and clean. The food is very delicious.The restaurant is clean and tidy, the staff is nice. The staff does not speak English, only the receptionist.The beach is very close. There is a good supermarket opposite the hotel. It is close to Largo Martinez and Loro Park. Parking on the street is bad, there is no free space. The garage is expensive.
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Review collected in partnership with Be Live Hotels
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Be Live Orotava, Director General at Be Live Experience Orotava
Responded Aug 7, 2020
Dear Guest, Thank you for taking the time to share your detailed comments of your stay at our hotel. It is of the utmost importance to us that our guests can appreciate our well-thought-out concept and that they feel safe and well cared for. Our daily efforts are to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere. Again we thank you for sharing this constructive review of our hotel and we hope to welcome you back again in the not too distant future. Sincerely, Jordi Simó Hotel Manager
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Do not go all inclusive it’s a rip off. Cocktails are grim and the room you pay for isn’t what you get. Staff are very rude to the English, I think it’s something to do with coronavirus or Brexit🤦♂️ I had to get 3 plates of food each time I went up as 80% of it was chucked away. Do not let the pictures fool you this isn’t a 4 star hotel it’s a 3 star hotel! Even at the hotel there is it’s name in big letters on the roof with only 3 stars as it looks like one had been removed! Do not get scammed!!! Also bad area, my girlfriend got spiked and then her bag robbed by some crackhead so stay on the other side of the island it’s much hotter and safer :)
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Review collected in partnership with Be Live Hotels
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Sleep Quality
Helpful
Response from Be Live Orotava, Director General at Be Live Experience Orotava
Responded Aug 7, 2020
Dear Guest, I'm afraid I'll be defensive, because that's exactly what I do, defend myself and my company, when there are unfair comments which do not represent the truth and the actual facts. Regarding the sign on the main façade "big letter", it is correct, it lacks a star and some other letters, as almost everything has a logical explanation, it is from the last windstorm that hit us during the confinement in the establishment and we are waiting to receive the new one to replace. In reference the food, this can be found better or worse depending on personal taste and past experience from the guest, but our food can objectively not be described as terrible. Tenerife and Puerto de la Cruz, surely are the safest tourist places in Europe, perhaps the correct question would be, in what places have you been ?, at what times? What was I looking for ?, given that in the fifteen years I have been living in the area, I have never experienced a situation like the one you describe. It's not that I have an explanation for any negative comment, it's that I need to find it and like to share it with you all. I love to understand why things happen in areas or businesses I'm not familiar with, so I make the (apparently wrong) assumption that our customers may like to know how things work in a hotel, or actually why sometimes they don't work. In that sense I would love to understand and be explained why someone would need to change and make a distorted description of a specific incident which did in fact happen. Therefore, and in my usual fashion, I'm using my right to give my version of the events. Said that, we hope you had a safe journey back home. Sincerely, Jordi Simó Hotel Manager
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This was a last minute (bargain booking) for us due to the COVID isolation restrictions being lifted prior to travel! We are currently on our last night All inclusive in this amazing hotel. The service has been outstanding, not only are the chefs having to work super hard cooking everything, they are also now serving customers too from behind a clear plastic screen. You point to What you want, and they plate it up. You want more, you ask for more and they give it! Drinks are being served whilst seated at the tables. We have never had to wait longer than 15 minutes to get through the queue for a meal! It has all been very well structured and organised. The pool bar is smaller, but also excellent service. Inside, masks have to be worn or you will not be served! People have been kicking off about this, but it’s the rules of the country and not the bar man!! The rooms are lovely and spacious, we’ve had 2 adults and a 17 year old (so basically 3 adults) and have lived comfortably in our room with 3 single beds and a large wardrobe. Unfortunately due to the area the weather isn’t the greatest on this side Of the island, and the tall buildings surrounding the pool don’t help with trying to catch some sun, however - we hired a car and drove further round the coast, even 25km makes a huge difference to the weather. The staff have all been amazing, Eli at reception was especially helpful as we had to print our track and trace forms for return to the UK and he did all that for us! Just over the road is a mini shopping centre with a supermarket, and a 10 minute walk away is lago martianez, a beautiful pool complex and well worth a visit! If anyone is staying in this hotel during the COVID crisis, please know you will be safe and well looked after. Unfortunately rules changed whilst we were here, so we now have 14 days of isolation when we get home. Luckily myself and my Husband have understanding bosses. …
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Date of stay: July 2020Trip type: Traveled with family
Helpful
Response from Be Live Orotava, Director General at Be Live Experience Orotava
Responded Jul 31, 2020
Dear Guest, It has been really good to read that you had a great time in our hotel Be Live Experience Orotava and we too regret the circumstances that you found yourselves in. We will relay your kind words to our team who will be delighted to know that they enhanced your stay. Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the not too distant future, it will be a pleasure to see you. Until then we wish you all the best. Sincerely, Jordi Simó Hotel Manager
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The location of the Be Live Experience Orotava Hotels is so great. That area around the hotel is secure and nice and clean. Around the hotel located many old and colorful houses around the hotel, which is great for walking. The health protocol for Corona is very well followed.
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Review collected in partnership with Be Live Hotels
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Be Live Orotava, Director General at Be Live Experience Orotava
Responded Jul 31, 2020
Dear Guest, We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. Our team will be delighted by your praise, we are so proud of all of them. It would be an honour to serve you again in our Be Live Experience Orotava and until then we wish you all the best. Sincerely, Jordi Simó Hotel Manager
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PRICE RANGE
$78 - $148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live orotava hotel puerto de la cruz, orotava palace hotel
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
225
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Claim Your Listing Frequently Asked Questions about Be Live Experience Orotava
Which popular attractions are close to Be Live Experience Orotava?
Nearby attractions include Xwander (0.3 miles), Costa Martianez (0.2 miles), and Bee Hive Pub (0.2 miles).
What are some of the property amenities at Be Live Experience Orotava?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Be Live Experience Orotava?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Be Live Experience Orotava?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Be Live Experience Orotava?
Yes, paid private parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Be Live Experience Orotava?
Conveniently located restaurants include Indian Crown Tandoori, Vinoteca Con Pasión, and Indian Express.
Are there opportunities to exercise at Be Live Experience Orotava?
Yes, guests have access to a pool during their stay.
Does Be Live Experience Orotava offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Be Live Experience Orotava?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Be Live Experience Orotava?
Many travelers enjoy visiting Castillo de San Felipe (0.9 miles), Bateria de Santa Bárbara (0.4 miles), and Church of Our Lady of Conception (2.1 miles).
Does Be Live Experience Orotava have any great views?
Yes, guests often enjoy the ocean view available here.