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Hotel Puerto Palace

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667 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed a week in this hotel. For me it was the first time I had a "sun-vacation", so I didn't quite know what to expect. We arrived rather late with a bus from the airport. The reception at the hotel was very friendly Overall the hotel staff was very friendly and always available to help or answer any question.... More 

Helpful?
Thank jamjochems
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. Yours sincerely, David Herrera More 

Nottingham
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 18, 2016

We decided to have a couple of nights in Puerto de la Cruz during our two weeks holiday to Costa Adeje and booked Hotel Puerto Palace. We were very happy here. The service on reception was second to none and we had a lovely room overlooking the pool. The hotel is centrally located and taxis to the main Plaza Charco... More 

Helpful?
2 Thank CyprusST
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I am glad, knowing that you have enjoyed your holiday. I... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 17, 2016 via mobile

We have been here for a week. The breakfast is very tasty, great food - from sweet pancakes till cheese, ham, vegetables, coffee, juice and so on 👍🏼 veryy good!!! The dinners were not so good. But everybody likes different food. Ice cream was great. i didnt like that you have to pay for your drinks while dinner, but I... More 

Helpful?
1 Thank Lenka Z
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2016 via mobile

I have been 4 times to Tenerife and 3 of those times I stayed here. Absolutely love it. It's big, pool is great and after-dinner entertainment sessions are great. There's also a bus that takes you to the city center and people are very nice and well-coming. Anytime I go back and want to stay on the North side I... More 

Helpful?
1 Thank Daniel S
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. for us, are very important, your opinions, which helps us to... More 

Glos
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 11, 2016 via mobile

I stayed here for a week late June/early July. First impressions were good, the room was clean and modern. However some issues did arise as the week progressed, mainly being that the food was somewhat disappointing. Breakfast wasn't so bad but lunch and dinner were fairly poor, I chose to miss a few meals and eat out instead. There wasn't... More 

Helpful?
1 Thank Dr W
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2016

This Hotel is fantastic. The staff are excellent and nothing is ever too much trouble The Hotel is very clean and the food on the buffet has many choices. The labelling of all food is clear and visible so anybody with special dietary requirements like myself can see what they can & cannot eat. There is entertainment each night in... More 

Helpful?
1 Thank Marcia S
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. Thank you very much Yours sincerely, David Herrera More 

UK
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 20, 2016

We stayed at Puerto Palace for two nights before flying from Los Rodeos airport. Having stayed in Adeje for a week, we wanted to be convenient for Loro Parque and just exploring Puerto de Cruz. Reception was friendly on arrival but we had some frustrations with discovering details as our stay went on that we should have been informed about... More 

Helpful?
2 Thank HotelBoffin
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services. Thank... More 

Henley-on-Thames, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 14, 2016

We stayed here for 10 days .......We had paid for sea view room and when arrived not given one and was told all sea view rooms fully booked.........i had to stand firm and insist and low and behold next day could have one.Dont need that though.However,the hotel is nice and clean(never known a room be cleaned as quick!)Garden and pool... More 

Helpful?
1 Thank mandy_lucas02
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

Bratislava, Slovakia
Level Contributor
126 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed May 24, 2016

We spent here one week in may. Hotel has beautiful garden with pools, but the water is too cold. Rooms are big, clean but a bit outdated (tv, AC, fridge, no kettle), with huge balcony and amazing view on pools and sometimes Teide. Housekeeping everyday, changing towels, cleaning floor. Food is very simple. Breakfast the same everyday, very bad coffee,... More 

Helpful?
1 Thank Lucia A
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

Livingston, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 29, 2016

Stayed in Hotel Puerto Palace for a week on first trip to Tenerife. Had sea view room with balcony. Twenty minute walk downhill to shore, restaurants etc. Very friendly staff throughout - reception, restaurant and bar staff and housekeepers. Lovely gardens around the various pools. Varied evening entertainment.

Helpful?
1 Thank archiebro
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurante Ruen Thai
Restaurante Ruen Thai
Cuisines: Vegetarian Friendly, Japanese, Thai
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Puerto Palace has 290 rooms (Junior Suites, Doubles and Singles) all of which are completely equipped with bath, hairdryer, telephone, Sat t.v.,minibar, safety boxes (rented) air-coditioning and balcony. Totally air-conditioned with entrance hall and three panoramic elevators, the Hotel Puerto Palace is the perfect choice. We offer a Reception area with 24 hour service. A modern restaurant is available for you, for breakfast, lunch or dinner buffet. At dinner, throughout the year except summer, it is mandatory for the gentlemen wear long trousers. On the hotel terrace, you can relax at our heated swimming pool for adults, water fall and a pool for children and all of which is surrounded by a solarium area. We also offer two exterior jacuzzis, a sauna and massage parlour. You also have at your disposition a complete gym, tennis court, minigolf and volleyball court. ... more   less 

Additional Information about Hotel Puerto Palace

Address: C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $76 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto Palace 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Puerto Palace De La Cruz
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Hotel Style:
#8 Luxury Hotel in Puerto de la Cruz
#10 Family Hotel in Puerto de la Cruz
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