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Hotel Puerto Palace

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Traveler (640)
Room & Suite (289)
Pool & Beach (136)
Overview
C/. Dr. Celestino Cobiella Zaera, 2, 38400 Puerto de la Cruz, Tenerife Spain See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
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Rooms
Nov 25Nov 26
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (917)
Filter reviews
184 results
Traveler rating
55
85
25
11
8
Traveler type
Time of year
LanguageEnglish
More languages
55
85
25
11
8
Show reviews that mention
All reviews naturist area excellent pool pool area toilet flush german tastes huge bed half board euros per week nightly entertainment la cruz plenty of sun loungers free bus roof terrace bottle of cava cooked breakfast hot and cold food older people
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1 - 5 of 184 reviews
Reviewed 1 week ago via mobile

The internet just doesn’t work in the room. Changed the room for the internet still didn’t work . I was offered to use their office to do my work !!!! I wanted to be in my room and do it why should I have to...More

1  Thank Leylands R
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 1 week ago

Dear Leylands R, Thank you for choosing to stay with us and for giving us feedback about your stay. Please accept my sincerest apologies for not being able to meet your WIFI and breakfast expectations. Our guest WIFI network has a total of 300 Mbps...More

Reviewed October 9, 2018 via mobile

Was really surprised at how lovely the grounds of the hotel were, lovely pools surrounded by trees and lovely flowers, jacuzzis, always plenty of loungers and lots of places to sit away from the pool too. Activities such as mini golf, table tennis, tennis and...More

Thank 111paulac
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 5 weeks ago

Dear Guest, Thank you for taking the time to review our hotel and give us your feedback. We are very happy to hear that you enjoyed your stay with us and that you found the room to be spacious and our staff to be friendly...More

Reviewed August 4, 2018 via mobile

First of all, the pools and the garden are incredible, the room was always clean, but that's all. The food was average, the staff at the bar really did not know what's going on, sometimes they made the cocktails so strong that we could not...More

Thank LillaK123
Response from Mark M, General Manager at Hotel Puerto PalaceResponded August 22, 2018

Dear Lilla K, Thank you for your recent stay with us and for taking the time to share your experience. Please accept my sincerest apologies for falling short of your expectations. Feedback like yours is very important to us, as it allows us to monitor...More

Reviewed July 9, 2018

Just got back from another 2 weeks holiday at this fantastic hotel. The management and staff are excellent nothing is two much trouble. The food in the restaurant is varied and caters for all my dietary requirements. This is important for me has I have...More

Thank Marcia S
Response from puertopalace, Director General at Hotel Puerto PalaceResponded August 2, 2018

Dear Clients, We are very happy to know that you enjoyed your stay at the Hotel Puerto Palace and thank you for sharing your experience on Trip Advisor Your opinion is very important to us and helps us to improve our services, It would be...More

Reviewed March 18, 2018

We were impressed by the pool and gardens of this hotel on a previous visit to Puerto de la Cruz and so thought it was some where we would like to stay. The clientele is 95% German but we did not experience any negative attitude...More

6  Thank winter999traveler
Response from puertopalace, Director General at Hotel Puerto PalaceResponded April 12, 2018

Dear Clients First of all, I must kindly ask you to accept my apologies for not been able to satisfy your expectations. Our client's satisfaction is always our main priority, it is very disappointing for us to know that you did not enjoy your stay...More

View more reviews
About
Description
The Hotel Puerto Palace has 314 air-conditioned rooms (Junior/Family Suites, Doubles and Singles), air-conditioning with balconies, private bathrooms with hairdryers, telephones, Satellite TV with an More extensive assortment of international channels, mini -fridge, safety deposit boxes (fee). Air-conditioned public areas with three panoramic elevators. 24-hour reception service. Three meal buffet restaurant (breakfast, lunch & dinner). Panoramic terraces and gardens for relaxing, heated swimming pools, water fall, Jacuzzis and a children’s pool. Gym (fee), tennis courts (fee) & massage parlour (fee) and complimentary mini-golf and volleyball. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Sauna
Tennis Court
Wheelchair access
Beachfront
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Family
,
Luxury
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Hotel class
Hotel Style
Family
,
Luxury
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Number of rooms
314
Price range
$73 - $110 (Based on Average Rates for a Standard Room)
Also Known As
Puerto Palace De La Cruz
,
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Location
Spain > Canary Islands > Tenerife > Puerto de la Cruz
Hotel class
Hotel Style
Family
,
Luxury
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Number of rooms
314
Price range
$73 - $110 (Based on Average Rates for a Standard Room)
Also Known As
Puerto Palace De La Cruz
,
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Location
Spain > Canary Islands > Tenerife > Puerto de la Cruz
Photos
Traveler (640)
Room & Suite (289)
Pool & Beach (136)
Dining (60)
Amenities (51)
Family and Play Areas (14)
Business Center & Event Rooms (6)
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Questions & Answers
Ask a question
GillianScott
October 22, 2017|
AnswerShow all 3 answers
Response from itsnoemis | Reviewed this property |
I haven't been to Puerto de la Cruz during Christmas holiday so I'm not sure how many bars and restaurants are open at the time. And I think the hotel restaurant was open until 10pm, but I'm not 100% sure now. Sorry I... More
1
Vote
GillianScott
July 15, 2017|
AnswerShow all 2 answers
Response from Normanta | Reviewed this property |
Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small... More
1
Vote
Room Tips
"There are room facing the swimming pools. This is my favourite view. You can also see mount teidi on a..."
marcias129
Jul 9, 2018
Read review
"If you can get one, it is worth paying the extra for a sea view, as not only the view, but less traffic..."
mike-l-a-divers
Mar 17, 2018
Read review
"Ask them NOT to put you above the kitchen. This is extremely noisy,especially at 5am."
LouandLee
Jan 12, 2018
Read review
"Pool view room was excellent. Sea view may have a little more road noise."
288JoM288
Jan 11, 2018
Read review
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