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Traveler (376)
Room & Suite (129)
Dining (69)
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Overview
  • Excellent6%
  • Very good21%
  • Average25%
  • Poor18%
  • Terrible30%
Travelers talk about
“fresh towels”(8 reviews)
“plenty of choice”(12 reviews)
AMENITIES
Public Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Rooftop Bar
4 Star Hotel
All hotel details
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (831)
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21
96
111
79
109
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All reviewsfresh towelscleaned every dayplenty of choiceyogurtrestaurant staffhotel is situated
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1 - 5 of 416 reviews
Reviewed yesterday

Nice hotel & friendly staff,good food & good entertainment.Great location for shops & restaurants & about 10-15 minute walk to Loro Parque & if you don't want to walk you can get on a dotto train in the town near McDonalds.

2  Thank Alysia S
Reviewed 2 weeks ago via mobile

We were staying in a hotel for four days and had a beautiful room with a balcony which was cleaned regularly, breakfasts were also very nice and very polite staff! Considering the price which w paid, it was much better than we expected!

4  Thank Paulina C
Response from Juan P E, Gerente at Hotel TrianflorResponded 2 weeks ago

Estimado cliente. Thank you very much for your opinion about us and we hope to see you again with us next time in Puerto de la Cruz Best regards

Reviewed 4 weeks ago via mobile

Very poor, booked a double room, got one room, curtains falling of wall, cockroaches, dirty bathroom, we had to pay for upgrade as room was awful, spoke to manager a didn’t seem bothered in slightest. Dining room was terrible, brown stained ceiling tiles, many broke,,,...More

Thank Tee G
Response from Juan P E, Gerente at Hotel TrianflorResponded 4 weeks ago
Google Translation

Estimado Cliente Lamentamos mucho su opinión y nos extraña que desde Septiembre que se alojo en el Hotel escriba su...More

Reviewed 4 weeks ago via mobile

I don't understand the bad reviews of this hotel. The staff were all brilliant and really went out of their way for us. Our room was very dated to be fair and not what you would expect from a four star hotel.. however the lovely...More

5  Thank r4chl987
Response from Juan P E, Gerente at Hotel TrianflorResponded 4 weeks ago
Google Translation

Estimado Cliente. Gracias por tomarse su tiempo en opinar sobre nuestro establecimiento,estamos encantados que le gustara el servicio que le...More

Reviewed March 30, 2018 via mobile

Just back from staying for a week at this hotel, and without a doubt was the worst hotel I've ever stayed at! The reception staff were very rude, with the catering and bar staff not much better, with the exception of juan, I think his...More

Thank Paul F
Response from Juan P E, Gerente at Hotel TrianflorResponded April 2, 2018
Google Translation

Estimado Cliente. Investigando su opinión tengo que decirle que no es todo cierto lo que dice en la misma.... En...More

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About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Hotel Amenities
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$31 - $77 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Puerto de la Cruz
#30 Luxury Hotel in Puerto de la Cruz
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
$31 - $77 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Puerto de la Cruz
#30 Luxury Hotel in Puerto de la Cruz
Room types
Non-Smoking Rooms, Accessible rooms
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Traveler (376)
Room & Suite (129)
Dining (69)
Pool & Beach (56)
Amenities (12)
Family and Play Areas (9)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
Sean B
February 8, 2018|
AnswerShow all 5 answers
Response from Richard J | Reviewed this property |
If you turn left outside the hotel there’s pubs all the way down where the bus station is or you could turn right outside the hotel go on foot for about 100 yards then turn left and your end up near the beachfront and your... More
1
Vote
Kora3
January 12, 2018|
AnswerShow all 3 answers
Response from ian w | Reviewed this property |
Don't be too concerned as the rooms are dated but our cleaner was very good our room was cleaned well as for the room with a view of the mountain that's difficult it's in a very built up area we stayed at the rear of the... More
0
Votes
bodsa
October 17, 2017|
AnswerShow all 6 answers
Response from Claire k | Reviewed this property |
it will be over £100 euro it's well over an hour to get to resort. would never go back
1
Vote
Room Tips
"dont book it unless your stuck"
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"have one away from the front of the hotel onless you like noise and fumes."
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"Dont accept first few floors. But expect to pay extra for higher up room."
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"get a room a\t a different hotel"
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