...The location was perfect for exploring the island as it was right by the beach and the bus station...

...So firstly plus points: 1, hotel is generally good, rooms ok 2, excellent maid service, cleaning top notch 3, food is brilliant something for everyone, anyone complaining is far too fussy 4, staff in general friendly (not all) 5, good location 6, good drinks on fully inclusive Bad points: 1, As English felt we were not treated as well as other countries 2, entertainment is woeful 3, fully inclusive finishes at 11pm 4, no daytime entertainment 5, managers in restaurant make rules up to suit them 6, no restrictions on smoking and unfortunately we still live in a world where people are ignorant and inconsiderate Reception staff lovely, guys working bars and restaurant lovely, cleaners lovely, one incident tarnished it for me i was refused entry on an evening into restaurant for having a vest top on, was told thats a rule, so quite rightly I went back to room and changed, next night a group of young spanish girls with eveything inflated came into restaurant in skimpy bikinis hardly covering anything, i asked managers why is this allowed but not a vest top, i got told because they are over 21?...

Would recommend this hotel if you are after a holiday in a good location of Northern Tenerife with lots of options for excursions and trips...

location, pool, room, all perfect...

...Location is okay, about 5 minutes away from 2 supermarkets...

...Hotel has good location, very close to the beach...

Excellent location just few minutes from beach and sea front walkways...

The location of this hotel means the cold sea wind is funnelled through the pool area and the hotel itself, so be prepared to sit by the pool wearing a coat!...

...Location was ok close enough to walk 10-15 minutes into town or to the beach...

...location right near beach...

Reasonable offer good location and the room was reasonable for the price we paid...

...Location is perfect- close to the city center and within walking distance...

...Location is great, staff excellent and bar the scruffy garden, very clean...

Nice hotel in a great location (near the beach and town)...

Great location, helpful and service minded staff...

...The location of the hotel is excellent, between Looro Park and the ocean pools...

Just returned from this hotel as a birthday present for my wife.The location is very good,2 mins to the beach,5 minutes to the town and 5 mins to Lori park,good view of the sea and the volcano.Rooms clean and comfortable,cleaned and towels changed every day,great shower.Downside no dressing table/stool/mirror in the room for make up only mirror in bathroom and no drawers only very small ones in top of bedside cabinets.balcony tiny but just room to sit out.Hotel is quite nice with a modern look for a Spanish hotel with plenty of seating.nice bar area but very slow service for all inclusive, only one member of staff on.entertainment typical Spanish organ/singer/dancing with mostly none residents taking the seats.had Michael Jackson dancer in one evening who was outstanding.Drinks pretty good beers,wine, spirits but cocktails rubbish.Bar snacks poor,just leftovers from breakfast and lunch and some sandwiches in packets.Pool area is ok but only part sun and just not enough sun beds,be early to get one.Must mention the young man who runs the pool bar who is excellent.Pool clean and not too cold.Table Tennis, pool,air soccer games to pass time.Now the food and restaurant if you can call it one.Breakfast terrible,lunch terrible,evening meal terrible,the food is of the poorest quality ever seen in a Spanish hotel, extremely poor quality and repetitive,fish,fish and more fish,meat a couple of days but couldn't cut it never mind eat it, very limited hardly any food and slow to replenish and sometimes not replenished,also having to wait for plates and cups,the restaurant serving area way too small for hotel it's a fight to get in at breakfast, very badly managed.I wouldn't suggest all inclusive at this hotel just room only as we ate out most of the week,so did others.Shame really cos everything else pretty good...

Very good location, close to the attraction from the room you can see the volcano and the sea - 10th floor...

...Great location, close to the beach, the bus station and the city center...

...Location is OK, beach super close...

...The rooms.. extremely dated, holes in the ceiling.. missing patches in wall paper, old line scale ridden shower head, crusty itchy bed sheets.. the room is dingey and the balcony.. wow just terrible...

...The room and hotel were definitely mid 2000's in style but otherwise perfectly clean and functional... The pool and sun terrace were a calming place to spend a relaxing day or evening, and the atmosphere was good...

...Furniture / bedding is seriously outdated...

...We had breakfast and dinner, worth money but it’s better to observe the local restaurants and bistros with tapas and all the atmosphere around...

...The rooms were very clean and especially loved the balcony...

...Entertainment I could go on forever more for locals who are not even staying on the site one night it was just the Spanish locals popping in for dancing...

...Minimal decoration and personality around the hotel...

...Friendly staff and a great atmosphere with adults only...

...Clean room although a little tired in decorating...

...Nice rooms kept very clean...

...Very simple room with no coffee maker...

...Entertainment started at 9.00pm and finished at 11.00pm when the bar shut...

...The old town is cute and the centre is more touristy...

...The rooms.. extremely dated, holes in the ceiling.. missing patches in wall paper, old line scale ridden shower head, crusty itchy bed sheets.. the room is dingey and the balcony.. wow just terrible. Staff.. very unhelpful never speak to same person twice on the reception.. we had two wine glasses taken from our room that we bought at a festival spoke to reception she couldn’t understand what we were saying, went back next day and told someone else they said they would look into it.. went back again and someone new said nothing had been handed over so at this point we just gave up asking... The floor in the rooms are not mopped daily either.. constant grit on your feet when you come back.. dusty room...

...The rooms need a serious touch of TLC, we booked a double room but instead arrived to find it was simply two beds pushed together - and one bed was significantly higher than the other! The floors are dusty and there were hairs every where from previous guests so clearly not cleaned at all...

...Where do I start with the rooms, something from the 70’s/80’s, the bathroom was filthy, black mould in the corners, shower head had to be changed on my request because it was so grubby/mould, shower door couldn’t be cleaned because the filth was impregnated on to the glass, flooring coming away, catching toes on metal grips...

The rooms are in desperate need for an upgrade, laminate flooring worn away and needs removing or replacing...

...Stayed there 1 night and was moved due to the hotel not being what we paid for... Cleanliness in the hotel was at a poor standard...

...Rooms are ok with a/c and fridge but need renovation...

...The room was filthy and so depressing, transfer time was horrendous...

The hotel is shabby from the outside, the room - the equipment is older, which we expected based on the reviews... We didn't have towels in the room, but they gave us them after we asked...

...Rooms was hanging when I asked to upgrade to a balcony I apparently had to pay 10 euros a night even know somebody I met a single occupent had one included so was just a scam bad service ... Hotel needs some serious money spent on it and changes ...

...We found massive cockroach in our room which we've reported to the receptionist who meant to report it to his boss. We went on a all day trip that day, so came back to the hotel in the evening, how surprised we were when we entered the room and found the very same cockroach on the floor, meaning nothing has happened all day and no one was even bothered to clean it... We've reported it immediately to the receptionist at the night shift who has sent cleaning lady straight away, next day champagne was left in our room, taking this was an apology which was a nice gesture but still would prefer not to find cockroach at the first place... Very disappointing we have not even been offered a room change...

...Yes the room was a little dated with broken mouldings and bathroom floor tiles, but nothing we couldnt get by. We stayed at room 804 with nice views to ocean...

...Very simple room with no coffee maker...

Room was small, no mirror, no beverage making facilities...

...Basic, clean hotel room. We heard the traffic to our room but we have used to it so it wasn't a problem for us...

What a disappointment this hotel is, it actually ticks every box in the below standard section... Everyone I have spoken too express similar disappointing views on just about everything this hotel has to offer... Guests are heading out to eat and drink on the evenings, the entertainment is terrible and the room where the entertainment takes place is occupied by the locals that are allowed to come in and sit there all night so long as they purchase 1 drink, leaving few seats for all inclusive paying guests, what a joke... The room is small and very basic, the mini bar is un stocked, the room is rarely cleaned and only so far has had the beds made ( not clean bedding) and a change of towels, the veranda is tiny and just houses 2 chairs and a table...

...Hotel smelled off cigarettes, opened door to our room and cigarette smell hit you... Not a great place to stay and would never stay there again...

We stayed here over Christmas as it was the only hotel left with Tui.The rooms desperately need a refurb and the beds need replacing... This hotel is self appointed 4 star and would struggle to get 3 star as no sauna or gym available... Safe in room 3 euros per night and towels 1 euro to change!...

...Room needs a refreshment but did not lessen our experience there...

...The room itself was very small but all I needed and was cleaned every day...

I cannot recommend this hotel, it is only a 2-3 star hotel. We got a room with a terrible bed, it took 4 days to resolve and change the room, however my back was blocked and I couldn't move properly for 3 days...

...The rooms need a serious touch of TLC, we booked a double room but instead arrived to find it was simply two beds pushed together - and one bed was significantly higher than the other!... Furniture / bedding is seriously outdated... Would not recommend this place at all, avoid and take your money elsewhere...

How this hotel has a 4* rating is beyond me, where to start: This lifts.. they break at least twice a day sometimes with people in them.. so say a little prayer each time you get in!... All round this is a con and not worth the money we spent at all.. we are very disappointed with the whole experience of this hotel...

...This was a trip for our 20th wedding anniversary which was ruined. This hotel is most definitely NOT a 4 star hotel as stated at the main entrance which is from 2014, this needs removing and marking down to maybe 2/3...

...Food could be better and buffet style makes me uncomfortable after covid but everything was great value so very happy...

False advertising saying it has a spa and you can get the full works massage etc and all shut down. Place was rubbish it defo wasn't a 4star hotel for sure...

...In addition, the sunbeds (as well as the entire hotel) were long past their prime... But you'd better avoid the Be Live Adults Only hotel...

It was type of experience that I will not recommend or repeat again...

...I could not give you one good thing to say about this hotel ... It was the worse food I've ever had ... Rooms was hanging when I asked to upgrade to a balcony I apparently had to pay 10 euros a night even know somebody I met a single occupent had one included so was just a scam bad service ... It's not a hotel you want to go to for a chilled holiday if I dint meet some great people I properly would of got a flight home it was that bad or found another hotel ... Hotel needs some serious money spent on it and changes ... Bar staff wer friendly though that was the only plus side to a 835 pound holiday ...

...Drinks i feel were a ripoff, get told on arrival you can only have restricted options, and it’s an extra €9 per day to have the full options of drinks... I wouldn’t come here again, I’d rather spend my money to go camping...

...The food is way below par.not very well labelled, There is not much choice for non meat eaters and even less if you are vegan... Also the all inclusive finishes at 2300, a little early for an adults only hotel...

...We thought we were getting a 4 star, adults only and we got a 2 star adults only... Pool area is tiny, breakfast isn’t worth it, better off going for a walk and eating elsewhere because it’s freezing cold and crap selection of food... Dinner we didn’t even bother we went elsewhere everyday... I wouldn’t waste my time or money on this hotel again... We were so let down by this hotel and we had to book to stay longer and be in a better hotel because it was just awful...

...The entertainment is dire, we used town and other hotels, but if your all inclusive its expensive fir you drinking elsewhere... Pool area ok,needs tidying, and even soft sitting area seats was always soaked and couldn't be used, This is my story we were disappointed and had many views from other travellers same..its basic and cheap but do if on tight budget.. 20mins walk to town, 5mins to loro parade so central...

...No matter how hard they tried to find us a better room, out of the 3 rooms we saw, none of them met the minimum quality standards...

What a disappointment this hotel is, it actually ticks every box in the below standard section... Everyone I have spoken too express similar disappointing views on just about everything this hotel has to offer... Do not include the food package in your booking if your daft enough to ever come here... We have been told the bar will also close at 11pm on New Year’s Eve….OMG... Guests are heading out to eat and drink on the evenings, the entertainment is terrible and the room where the entertainment takes place is occupied by the locals that are allowed to come in and sit there all night so long as they purchase 1 drink, leaving few seats for all inclusive paying guests, what a joke... We will not come here again or even use this chain of hotels again, there are far too many others that do care for guests, to have to rough it in a be live hotel...

...Drinks not a great range and made to pay for them after 11pm , entertainment was a joke with same rubbish 3 acts playing through the week... Not a great place to stay and would never stay there again...

...If you managed to get to the food; it was stone cold... We were with friends celebrating birthdays, so this was very disappointing!!... We were told it was important for staff to go home and be with their family but not important for your paying guests to get what they had paid for fully inclusive until 11.00pm!!!... We paid a lot of money to have a good Christmas away; if a hotel shut like that here on Christmas Eve in England there would be a riot...

We stayed here over Christmas as it was the only hotel left with Tui.The rooms desperately need a refurb and the beds need replacing... The beds around the pool are ready for the nearest skip... Steep Hill from beach around 20 minutes fast walk to town... Safe in room 3 euros per night and towels 1 euro to change!... Avoid we will be in future as well as Tui...

We arrived at this hotel Christmas Eve... Christmas Eve , they shut the bar at 9.45 pm... Xmas day dinner was a massive let down...

...We paid for all-inclusive but had to pay for using the pool towels and for using the room safe on a daily rate !!...

I cannot recommend this hotel, it is only a 2-3 star hotel... Super vacation :( otherwise the hotel is quite clean, but the equipment and everything is quite old, the food is not very good, tasteless, it hardly changes, if you don't have all inclusive, you also pay quite expensive water for dinner...

...The room and hotel were definitely mid 2000's in style but otherwise perfectly clean and functional... The bathroom was clean and well equipped, and quite large for one person...

...We certainly preferred the adults only, we arrived around midnight & checked in quickly, room was very clean, bottle of water provided, bathroom very clean...

...Apartment was clean and serviced well , the food was very good and plenty of choices at each serving, ours was breakfast and evening meal very nice , would recommend your hotel just need to solve room refreshments and good bedding for real comfort...

...I’m very picky however I couldn’t fault anything... Spotless rooms cleaned everyday...

...Staff were good and attentive, quick to take drinks orders and clear your table... Rooms were clean, and got cleaned everyday, although i don’t think the cleaners did anything else other than make the bed...

This is a good value hotel, its clean and the staff are friendly, especially the bar and restaurant staff...

...The hotel is in desperate need of some TLC... On the plus side the staff are very friendly and helpful (except the lifeguard) and the hotel is clean...

...Clean room although a little tired in decorating...

...Nice rooms kept very clean...

...Location is great, staff excellent and bar the scruffy garden, very clean...

...It was clean and the air conditioning was good – needed at night. The bedding and towels were changed during our stay... The bathroom was clean with both bath and shower and water was hot... It was good to see that the staff removed towels from sun beds when people had not been using them for a while...

...The bed is comfy otherwise, and everything is clean The breakfast is fair...

...Clean rooms and superior service...

...Very clean , pretty good food , nice staff , well situated...

...Basic, clean hotel room...

...Top notch hotel service, clean...

...The area around the pool is clean no sign of any insects e.g ants...

...The room itself was very small but all I needed and was cleaned every day...

...Housekeeping staff friendly and cheerful, other staff walking around with glum faces, not approachable...

Clean hotel, nice staff, reasonable food and drinks, good daytime activities...

...The gym is poor and the massage and wellness treatment on offer were out of the hotel and down the road which is not good if you just want to relax and return to your room. The wifi is signed into so the minute you check out of your room you can no longer make use of it...

...Rooms was hanging when I asked to upgrade to a balcony I apparently had to pay 10 euros a night even know somebody I met a single occupent had one included so was just a scam bad service ... Bar staff wer friendly though that was the only plus side to a 835 pound holiday ...

This is a good value hotel, its clean and the staff are friendly, especially the bar and restaurant staff... Breakfast ran short a couple of mornings, but this wasn't helped by a bus load of teenagers arriving mid week and taking over the pool area and restaurant...

...Staff were good and attentive, quick to take drinks orders and clear your table... Cocktails are warm and from a machine, unless you pay extra... Me and my partner always got given paper cups by the same bartender whilst everyone else had glasses, not sure why as different bartenders would give us glasses... Rooms were clean, and got cleaned everyday, although i don’t think the cleaners did anything else other than make the bed... Loro parque walking distance and definitely worth a visit...

...There is a mini heatwave at the moment, when I asked the lifeguard for a brolly he apologised and said there were none available... On the plus side the staff are very friendly and helpful (except the lifeguard) and the hotel is clean...

...We were warmly welcomed by the reception staff, had everything explained and were informed that it was carnival week... It was clean and the air conditioning was good – needed at night... The bedding and towels were changed during our stay... The bathroom was clean with both bath and shower and water was hot... The room had a safe (extra charge) and a fridge... Breakfast had all the expected choices including freshly cooked omelettes and eggs... It was good to see that the staff removed towels from sun beds when people had not been using them for a while... There was also a spacious lounge area with plenty of room to sit if the weather was inclement (which fortunately during our stay it was not)... It was 5 minutes to the nearest beach and a bit further to Playa Brava which was a lovely smooth black sand beach, 5 minutes walk to the bus station and although we didn’t use them the buses looked new with air conditioning and 15 minutes to the main town...

...It is clean, the staff are excellent, very friendly and welcoming... OK if you like your food piping hot you might not get that but when catering for hundreds of people would be difficult anyway...

...The good part is that it is adult only, so no noisy children running and screeming around... The staff is very kind Also good, that there is a big parking place in front of the hotel for just 3€ a day...

...Worse than that, they put damaged towels at the disposal of the guests and found hair and dirt...

...A few more staff in the restaurant would help greatly but on the whole not a bad place to stay at all would definately stay there again...

...The restaurant service is shocking, cold food, a very small range of variety, the Christmas Day gala as they called it was an absolute joke. Although we were given reservation tickets and time slots, it was mayhem queues from the entrance up the stairs and into the bar area, once you got into the restaurant you had to queue again for food, there was no organisation what so ever, food trays were empty and the chef couldn’t supply the demand of carved meats to the never ending queue... The lobby bar, again queues galore because there was only ever 1 member of staff behind the bar, he had to serve and clear tables, but didn’t have time for the latter, this results in being served drinks in paper cups... On Xmas eve the bar closed at 9.45 without prior warning, leaving customer very angry, the usual time for ending all inclusive drinks is 11 pm, you can still buy drinks until midnight, how is this ALL INCLUSIVE... The few staff that are here are very good and doing their best despite being under pressure and overloaded...

The food was always cold, and the Christmas dinner was awful queuing to get in dining room for half an hour then queuing for cold food!... Drinks were served in paper cups, so they did not have to wash up glasses!!... They closed the bar at 9.45 leaving a lot of people without drinks I know some guests complained to the reception... The journey to the pool bar from the rooms involves one lift down to ground level up some stairs or a ramp up a slope, then across the closed bar and another lift down to the pool... The coffee is from a machine and only paper cups are available as it is near the pool... There should be coffee and snacks available in the main bar for those not wanting to go to the pool and like to have china cups, plates, and metal cutlery not wooden as in the pool bar... We felt sorry for the staff they were great and worked hard but there are just not enough of them for the amount of guests...

...The beds around the pool are ready for the nearest skip. The main bar was never open through the day only the pool bar with very limited seating and obviously only paper cups available... The food was always cold and sometimes dangerous with blood on chicken although the female manager was very accommodating and friendly the rest of the restaurant staff were not... The pool bar girl was lovely but the main bar not so and would only serve drinks in paper cups from around 10 pm to save clearing up... This hotel is self appointed 4 star and would struggle to get 3 star as no sauna or gym available... Safe in room 3 euros per night and towels 1 euro to change!...

...We paid for all-inclusive but had to pay for using the pool towels and for using the room safe on a daily rate !! I was also asked my room number when I asked for a bottle of water as you are allowed one bottle of water a day!!... In the evening you had to line up to go into the dinning room so you could be checked off a list!!!... The majority of customers were quite old and unable to climb the stairs so the lifts were needed... We were told no but when the Spanish match came on the hotel put the television on????... If you wanted a snack in the afternoon the choice was cold chicken nuggets and cold chips or frankfurter sausages in a stale roll!!...

Hotel staff exceptional especially Joel on reception in ideal area for beach and town... It was catered mainly for the Germans breakfast was cold at 8.30 in the morning...

...On arrived late due to our flight being delayed, however we were checked in very quickly and given information about the hotel. I had requested a quiet room and on lower floor due to husband recovering from illness - this was one of the first things that the receptionist confirmed had been honoured... The bus station too is within walking distance... The staff are ALL hardworking, friendly and professional... I would like to give a special mention to the Catering Staff and the food which was served of which there was plenty of variety, but I was particularly impressed by how they utilised the use of food, for example, if there was bread left over then this was re-used as crotons for the soup, left over vegetables made into tempura vegetables... Snacks available at the poolside bar were available and again Fruit eg water melon, bananas or oranges served and leftover from breakfast served as a snack, as were salads, this is great especially for people with diabetes, although biscuits , pastries and cakes were also available for a snacks, as were chips, sausages and hash browns... There were plenty of sun beds and mattresses for them, maybe could benefit from a few more umbrellas but it maybe that they were not all out ??... We chose this holiday and in particular this hotel because we needed a complete rest and chill and that’s exactly what we got... We had a great time, I thoroughly recommend this hotel and would not hesitate to a return visit...

...When I turned up the plane was late, the coach took forever and by the time I arrived at the hotel it was 23.30 so no drinks or food available for late arrivals so just went to bed Now this is the only part of the holiday I wasn't impressed with, on Tui site it asks if you want any special request please ask (can't always be accommodated though, fair enough) I asked for a pool view but unfortunately there are no rooms overlooking the pool so not sure why that couldn't have been answered straight away so I could've asked for something else if I wanted to, my room was next to the lift shafts so you had the noise whirl of all 3 lifts most of the night so if you aren't a good sleeper ask for not near the lifts, the air conditioning only worked for 1 day out of 10 as well, I asked if I could swap to a room with a balcony but was told that would be €10 a day so decided against it. The room itself was very small but all I needed and was cleaned every day... The pool area and the bar area were nice and had no worries getting a sunbed and the staff were very helpful... All in all I'd stay here again, would ask for a room away from the lift shaft though and never been asked to pay extra for a room with a balcony when very few don't have a balcony before 🤷‍♂️...

...Pool bar opens at 11.00am and 1 person serving. Lounge bar doesn’t open until 6.00pm exactly, 1 person serving with long queues for over 20 minutes and drinks served in plastic glasses...

...I felt sorry for the cooks, who in that number they don't have time to refill and prepare when you come 45 after the start of dinner, a lot of dishes have been selected and you have to wait a long time before anything is refilled, don't expect much seafood and fish, overall poor selection of dishes...

...Staff were business like but polite... You can walk to a beach within 5-10 minutes and the bus station is also very nearby... ( I would recommend the bus system and the staff are very helpful )... It had seen a high throughput and was looking slightly tired but was still more than acceptable... Lifts seemed to work well enough and we really did not have problems getting to the upper floors... The food was regularly replenished and the staff worked incredibly hard and are to be commended... There is a place inside the hotel where you can buy trips and excursions with a very nice chap who is multi lingual... For the price I paid I was more than satisfied with the experience and I would go again...

...The only complaints are due to our arrival at midnight the lack of access to refreshments of any kind the vending machine lacked to cover this , hot drinks in our rooms could cover this area, the other complaint is our beding was very uncomfortable a proper double bed in stead of two singles put together the mattress was uncomfortable , we did complain regarding this and really wasn't solved by connecting beds together, for the mattress was uncomfortable where they joined together. Apartment was clean and serviced well , the food was very good and plenty of choices at each serving, ours was breakfast and evening meal very nice , would recommend your hotel just need to solve room refreshments and good bedding for real comfort...

...We certainly preferred the adults only, we arrived around midnight & checked in quickly, room was very clean, bottle of water provided, bathroom very clean. Air con wasn’t the best, balcony was tiny but usable with a rack to dry towels etc... beds were twins pushed together but very comfy, hotel in general was quiet, only got woken once to noise outside... Hotel staff were helpful & always busy... Drink selection was good although there wasn’t any lists of what was on all inclusive... 10 mins to local beach, around 20 mi walk to Loro Parque which was amazing, around 30 mins walk to the busy part of town, wear comfy shoes as it’s very up & down... Hotel is in a quieter area but there are shops, restaurants & bars nearby... There was an area for higher paying guests which was empty most days, people were having to sunbathe in plastic chairs at the bar area, or use the chill out area, we used the chill out area twice but it wasn’t comfy, I personally like to get up around 9-10 & could never get a sunbed, slightly disappointed so we went out every day but one... Not many English guests but this didn’t bother us, I would return to Tenerife but to a different area, we don’t like to visit the same place twice, only let downs we’re lack of sunbeds & the air con, everything else was perfect!...

It was a very big hotel with good sized rooms, the view was amazing even though we weren’t seaside, I still enjoyed the view of the el teide and it’s mountain tops. We were very close to the sea, and closer to a very nice restaurant called magic pizza corner, but if u wanted to save money the all inclusive buffet was a good way to go, but you need to come as one of the first, elsewhere there wouldn’t be any good food left... The pool was salt water and the pool bar was very nice, only some drinks where too sweet, I recommend the mojito and pina colada...

...The gym is poor and the massage and wellness treatment on offer were out of the hotel and down the road which is not good if you just want to relax and return to your room. The wifi is signed into so the minute you check out of your room you can no longer make use of it...

...Pool was freezing but with high temperatures of 32-34 degrees, appreciated the coldness to cool you down. Enjoyed the range of food available at all meal times...

...We didn't have towels in the room, but they gave us them after we asked... The pool was small for such a large hotel and it was almost impossible to get to the sunbed, there was no space for so many guests around the pool... In addition, the sunbeds (as well as the entire hotel) were long past their prime... After three days we found beautiful beaches, black sand and the entrance to the ocean is also sandy...

...Rooms was hanging when I asked to upgrade to a balcony I apparently had to pay 10 euros a night even know somebody I met a single occupent had one included so was just a scam bad service . Entertainment I could go on forever more for locals who are not even staying on the site one night it was just the Spanish locals popping in for dancing... Bar staff wer friendly though that was the only plus side to a 835 pound holiday ...

Good stay the hotel was well located near the beach... More themed English meals would be a plus and earlier evening meal...

...The communal areas are better than the rooms and the staff are friendly and helpful. The bar and dining room staff work very hard and are efficient... The library was a welcome surprise as the weather for the first few days wasn't the best... I would like to debunk some of the negative comments by saying that as we were staying All Inclusive bottled water was available daily from each bar, you are not charged for the pool towel as such but you are required to leave a €10 refundable deposit (which was returned upon check out), the cocktails do contain alcohol and toiletries are available from reception... I didn't use the pool myself but my husband did and said it was warm...

...Pool area is tiny, breakfast isn’t worth it, better off going for a walk and eating elsewhere because it’s freezing cold and crap selection of food. Lunch was a sandwich or nuggets - what a great touch to an adults only, eating kiddy meals!... Toilet seat was also broken... Location was ok close enough to walk 10-15 minutes into town or to the beach...

...We were warmly welcomed by the reception staff, had everything explained and were informed that it was carnival week... We had a room on the 12th floor with a balcony overlooking the sea... This got the evening sun and was ideal for sitting with a drink in the evening... It was clean and the air conditioning was good – needed at night... The bedding and towels were changed during our stay... The bathroom was clean with both bath and shower and water was hot... The room had a safe (extra charge) and a fridge... The restaurant could get a bit busy especially when it first opened in the evening but there was plenty of choice... Breakfast had all the expected choices including freshly cooked omelettes and eggs... Dinner had some themed evenings and again there was always plenty of choice - salads, soup, fish, meat, cheese and desserts... The pool was a good size and surprisingly warm... There are plenty of sun beds and toppers although a number of the beds appeared to be broken... As mentioned by others the pool area is in shade for some of the day but it was always possibly to find a sunny spot... It was good to see that the staff removed towels from sun beds when people had not been using them for a while... There was also a spacious lounge area with plenty of room to sit if the weather was inclement (which fortunately during our stay it was not)... It was 5 minutes to the nearest beach and a bit further to Playa Brava which was a lovely smooth black sand beach, 5 minutes walk to the bus station and although we didn’t use them the buses looked new with air conditioning and 15 minutes to the main town...

...The bed is comfy otherwise, and everything is clean The breakfast is fair... The good part is that it is adult only, so no noisy children running and screeming around... The staff is very kind Also good, that there is a big parking place in front of the hotel for just 3€ a day... It is walking distance from Loro parque, and the beach promenade is 2 minutes away...

...Very clean , pretty good food , nice staff , well situated. A few more staff in the restaurant would help greatly but on the whole not a bad place to stay at all would definately stay there again...

...Drinks were served in paper cups, so they did not have to wash up glasses!!... We were told it was important for staff to go home and be with their family but not important for your paying guests to get what they had paid for fully inclusive until 11.00pm!!!... Therefore, to get a coffee or snack during the day you had to go down to the pool bar which if you are able bodied is a mission but if disabled very difficult... The journey to the pool bar from the rooms involves one lift down to ground level up some stairs or a ramp up a slope, then across the closed bar and another lift down to the pool... The coffee is from a machine and only paper cups are available as it is near the pool... There should be coffee and snacks available in the main bar for those not wanting to go to the pool and like to have china cups, plates, and metal cutlery not wooden as in the pool bar...

What a disappointment this hotel is, it actually ticks every box in the below standard section... Everyone I have spoken too express similar disappointing views on just about everything this hotel has to offer... This hotel does not have the massage spa as advertised this was last open in 2020 according to the reception... The animation team is 1 young lad on his own, he also mans the restaurant door, does the pool activities, and DJ’s... Out if the hotel there are some nice bars in the town centre about 10 to 15 minutes walk away, the town is nice but the shops are all pretty much if the same...

...We paid for all-inclusive but had to pay for using the pool towels and for using the room safe on a daily rate !!... The sun loungers were filthy dirty and the mats to put on top were all ripped... In the evening you had to line up to go into the dinning room so you could be checked off a list!!!... I have been to loads of all inclusive holidays and never been told to wait to be signed off... The hand driers in both male and female toilets next to the entertainment area never worked, There are 3 main lifts in the building and one was broken for 4 days with no apology sign or information that it was being dealt with... The majority of customers were quite old and unable to climb the stairs so the lifts were needed... We were told no but when the Spanish match came on the hotel put the television on????...

...Just returned from a seven day stay at this hotel. On arrived late due to our flight being delayed, however we were checked in very quickly and given information about the hotel... The hotel is very conveniently located for the shops and beach... The bus station too is within walking distance... We liked the idea of being able to safely cross the roads due to pedestrian crossings practically on every junction... Take some time to have a wander into the Town, here you will find plenty of shops, bars, cafes and restaurants... There are many little alleyways which lead to little squares surrounded by palm trees... Snacks available at the poolside bar were available and again Fruit eg water melon, bananas or oranges served and leftover from breakfast served as a snack, as were salads, this is great especially for people with diabetes, although biscuits , pastries and cakes were also available for a snacks, as were chips, sausages and hash browns... A wide selection of drinks were available from the poolside bar including processco, cava and sangria all delicious... The is also a drinks machine for making hot drinks... There were plenty of sun beds and mattresses for them, maybe could benefit from a few more umbrellas but it maybe that they were not all out ??... Check out the water feature and you might be able to spot the terrapins in the water... The area around the pool is clean no sign of any insects e.g ants... There is also plenty of seating including comfortable sofas and armchairs in the inside bar area as well as hot drinks machine... We chose this holiday and in particular this hotel because we needed a complete rest and chill and that’s exactly what we got... We had a great time, I thoroughly recommend this hotel and would not hesitate to a return visit...

...When I turned up the plane was late, the coach took forever and by the time I arrived at the hotel it was 23.30 so no drinks or food available for late arrivals so just went to bed Now this is the only part of the holiday I wasn't impressed with, on Tui site it asks if you want any special request please ask (can't always be accommodated though, fair enough) I asked for a pool view but unfortunately there are no rooms overlooking the pool so not sure why that couldn't have been answered straight away so I could've asked for something else if I wanted to, my room was next to the lift shafts so you had the noise whirl of all 3 lifts most of the night so if you aren't a good sleeper ask for not near the lifts, the air conditioning only worked for 1 day out of 10 as well, I asked if I could swap to a room with a balcony but was told that would be €10 a day so decided against it. The room itself was very small but all I needed and was cleaned every day... The pool area and the bar area were nice and had no worries getting a sunbed and the staff were very helpful... The food was lovely, if you're fussy which I can be there is still something for everyone, always enough tables and staff to come round and you get drinks for you... All in all I'd stay here again, would ask for a room away from the lift shaft though and never been asked to pay extra for a room with a balcony when very few don't have a balcony before 🤷‍♂️...

...Clean hotel, nice staff, reasonable food and drinks, good daytime activities. Entertainment in evenings needs improving, could do with more tables and music outside for the evenings and long mirror in room...

We stayed at this hotel toward the end of June 2022... You can walk to a beach within 5-10 minutes and the bus station is also very nearby... ( I would recommend the bus system and the staff are very helpful )... There are also local bars nearby if you do not fancy walking into the heart of the resort... The room was well proportioned with a decent size bathroom and a fridge and television... Lifts seemed to work well enough and we really did not have problems getting to the upper floors... The general areas of the hotel I found to be very good with a nice terrace area and a lovely pool... The bar was good and was reasonably priced for a hotel... The food was regularly replenished and the staff worked incredibly hard and are to be commended... There is a place inside the hotel where you can buy trips and excursions with a very nice chap who is multi lingual... Do get out and about in Puerto De la Cruz as this is a proper town and one of the very first locations that offered holidays even going back 150 years ...